Operations Insights Specialist - Remoto

Superside is looking for a solutions-oriented Operations Insights Specialist to join our Performance Team and help deliver exceptional creative experiences. In this role, you’ll be part of a core function in the Talent department, responsible for tracking insights, reporting on customer sentiment, and continuously improving project processes. If you have a customer-focused mindset, attention to detail, and a passion for insights, this role offers an exciting opportunity to make a meaningful impact.

What You'll Be Doing

• Track and report on customer concerns and sentiment, providing insights that inform our approach to customer satisfaction
• Monitor interactions between Superside and customers to identify early signs of challenges, ensuring timely action to address them
• Support the Operations Insights and Performance team in optimizing project processes for efficiency and quality
• Conduct insights tracking on projects from your account portfolio, ensuring data accuracy and relevance
• Identify and promote best practices among Creative Project Managers and Creative teams
• Become an expert on project processes, serving as a resource and advisor for team members

What You’ll Need To Succeed

• Strong commitment to quality, accountability, and reliability in all work
• Excellent English communication skills, both verbal and writtenOutstanding attention to detail and analytical abilities
• Proficiency with Google Sheets and Slack; familiarity with other productivity tools is a plus
• Eagerness to learn and adapt quickly in a fast-paced environment
• Previous experience in operations or customer support is beneficial

Why Join us

Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

• A global community of talented people working from more than 60 different countries
• Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy
• A high-pace, high-energy, and high-performance environment
• Trusting, ego-free and truth-seeking team members
• Pioneering the future of work with a fair, friendly and supportive community. We’re pretty proud of this one
• A career path towards increased responsibility, mentorship and leadership. We grow, you grow
• See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
• Opportunity to work for a company with a people-centric mission. Help us make talent a competitive advantage

APLICA AQUÍ: https://careers.superside.com/operations-insights-specialist