Hi there! We are South and our client is looking for a Customer Support Manager!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
  
  

We are seeking a Customer Support Manager to join our team. The ideal candidate will be responsible for managing and assisting existing clients, checking experiments, and sending results. You will be in charge of setting up and managing price experiments for our clients, monitoring their performance, and providing feedback. This role requires frequent communication with our higher-ticket clients (on Monday, Wednesday, and Friday) to discuss the results of their experiments, often sharing screenshots and offering actionable insights.The role also involves some technical tasks, as our product requires onboarding and integrating code into the client’s codebase (ReactJS/NextJS). Therefore, a basic technical understanding would be highly advantageous. You will need to ensure seamless implementation and troubleshooting of the product's technical aspects.

Responsibilities

• Manage and support existing clients, ensuring high levels of customer satisfaction.
• Set up, monitor, and analyze price experiments, providing timely and insightful feedback to clients.
• Communicate experiment results to high-value clients (Monday/Wednesday/Friday) through email, often including screenshots.
• Ensure smooth onboarding by assisting clients with integrating code into their codebase (ReactJS/NextJS).
• Coordinate communication with clients, ensuring issues are resolved promptly and thoroughly.
• Maintain detailed records of client interactions, experiment progress, and technical issues.
  
  

Requirements

• Strong communication skills in English (Proficient, with preference for near-native or bilingual proficiency).
• Some technical knowledge, particularly in ReactJS/NextJS, is highly preferred due to the onboarding requirements.
• Experience in customer support or a similar client-facing role.
• Ability to work independently and manage multiple client requests simultaneously.
• Strong problem-solving skills and attention to detail.
• Basic proficiency in using customer support platforms.
  
  

If this opportunity sounds good to you, send us your resume!

APPPLY HERE: https://recruiterflow.com/jules/jobs/419?source=linkedin_basic&utm_channel=recruiterflow-posting&location=15 

About the Role:

Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful.

The Company:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

Responsibilities:

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
• Showcase passion and connection with the nooks and crannies product
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
• Build a network of support and trust with our awesome customer support team!
• Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
• Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience
  
  

Ideal Experience & Skills:

• Excellent communication and interpersonal skills
• Fluent in written and spoken English
• Proven success in a fast-paced support environment
• Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
• Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
• Driven to dig into the details of a system or process to solve customer problems
• Displays a passion for what you do while upholding personal and corporate integrity
• Excitement to learn new technologies and help customers succeed
• 3+ years of customer support experience
• Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
• Fluent in written and spoken English and Spanish (a third language is a pre)
• Bachelor’s degree or an equivalent combination of education and experience
• Zendesk, LiveAgent or Jira experience is a plus
  
  

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
  
  

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

APPLY HERE: https://www.linkedin.com/jobs/view/4128707141/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=yWxOa3m2m8l0lwxCbI1mGg%3D%3D&trackingId=8zXfL34OMi65RvTasRDg9g%3D%3D&trk=flagship3_search_srp_jobs 

Empresa con sede EEUU requiere contratar a personal en atención al cliente en El Salvador

Requisitos

• Trabajo desde casa
• Salario de $450
• Horario: 8:00 am 5:30pm (Horario de Houston)
• Inglés avanzado
• Al menos 1 año de experiencia en puestos similares.
  
  

Funciones

• Atender llamadas, correos electrónicos y mensajes de los clientes.
• Proporcionar respuestas claras a las consultas y resolver problemas de los clientes.
• Registrar y hacer seguimiento de las solicitudes de los clientes.
• Coordinar con otros departamentos para resolver los problemas de los clientes

APLICA AQUI: https://www.linkedin.com/jobs/view/4194540154/?eBP=CwEAAAGV3yFPCfn7s0JIBZzMKCAdDiFuXD7As0VWH8QQSocZ9eBwh9UNPaZUtjogO0f_maKkw9UoE-FR2WvWLTM_75jY3jsW4ImhAIrwGEsn3a9Vb1sqqKNn7kiFtz7HEmBOdqbm0EHwldChfPdqC4oCZUG5V6tUo-bBkVuXmu8PlF3b2ros7ARrTeCXv1AvBRX465kJrpVzG2qiK-8aBmp5wzrvy4J-y8p4HQDVAQYlXLXTsW3vdBIGaAuFUCrpOdEo2jSU3SsYHVLhEJanGdWXO3Z9a-MtD9dFrplNZvKLNGsvwd-RgcOiko0tAJJiWmEtK5WYvYVAPBVOJ7R_7G1ZmPxCSD6hxlwy3NEf_6OJZOg1VoCQCQvCuvmI7qYvnuxsGAP3Ryi2EFU7TnIoPx9_zPJCthxW4hpZKAl-6kZBbCdoctTDk-6vO33_JE-88em-kJqRghx3sRjCSnVs&refId=yWxOa3m2m8l0lwxCbI1mGg%3D%3D&trackingId=W0RQZm6scON7jQOoJunEhQ%3D%3D&trk=flagship3_search_srp_jobs 

• OTE (On-Target Earnings): $24,500
• Base Salary:$19,500
• Location: remote in Brazil
• Stock options
  
  

About Us

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. The UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.

About The Role

As an Inbound Sales Business Development Representative (SDR) at Fundraise Up, you will be responsible for qualifying the inbound leads received through critical Marketing channels. You will work closely with Sales + Marketing to accelerate lead response times, improve lead qualification rates, and ultimately - achieve revenue targets.

Key Responsibilities

• Respond quickly and professionally to inbound leads received through various channels (email, website, chat);
• Qualify inbound leads to ensure they are high quality and Account Executive ready;
• Ensure leads that meet Fundraise Up “Self-Serve” criteria are provisioned technology access and are supported through their onboarding process;
• Maintain data accuracy with Fundraise Up’s CRM Salesforce;
• Provide feedback on lead quality to sales and marketing partners.
  
  

Skills And Qualifications

• 2+ years of Sales experience;
• Experience of working in a US company;
• Highly proficient in spoken and written English;
• Are results oriented with a track record in attaining the goals assigned to you;
• Are highly resilient and able to take “no” for an answer and move on to the next task;
• Have some familiarity with sales technology like Salesforce, Outreach.io, Salesloft, Gong etc.;
• Have a phone first mindset, live conversations are key to success;
• Are excited to begin a career in tech sales and curious about emerging technologies and startups;
• You have excellent oral and communication skills including writing, speaking, listening and cold-calling that show enthusiasm, energy, and poise;
• Have a phone-first mind set = ready to cold call and book meetings daily.
• Experience working with / selling into non-profit organizations
• A Bachelor's degree from an accredited University is strongly preferred
  
  

Benefits

• 30 days off
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses (50% reimbursement, up to $1,000 annually).
• Relevant professional education (50% reimbursement, up to $1,500 annually).
• Gym or swimming pool (50% reimbursement, up to $500 annually).
• Coworking (up to $250 monthly).
• Remote working.
• Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.

APPLY HERE: https://boards.greenhouse.io/fundraiseup/jobs/4546940005 

Responsable de garantizar la satisfacción y el éxito de los estudiantes inscritos en programas de formación profesional, asegurando su avance en las actividades y tareas planificadas para lograr su graduación. Este rol también incluye funciones administrativas, de seguimiento y coordinación con diversas áreas internas y externas de la organización.

Responsabilidades principales:

Seguimiento a estudiantes:

• Colaborar con el equipo académico para garantizar que los estudiantes cumplan con las tareas y actividades del programa.
• Realizar seguimiento proactivo a los casos de inasistencia o bajo rendimiento, utilizando correo, llamadas o mensajes, para garantizar su recuperación.
• Programar sesiones 1:1 (virtuales) con estudiantes que requieran atención específica para identificar desafíos y fomentar el cumplimiento de sus responsabilidades.

Gestión administrativa:

• Preparar y compartir listados de estudiantes inscritos antes del inicio de cada programa para garantizar una correcta asignación de recursos.
• Coordinar procesos relacionados con inscripciones en plataformas internas y externas según las necesidades de la organización.
• Gestionar la firma de documentos clave como contratos y cartas de compromiso tanto de estudiantes como de empresas asociadas.

Colaboración interdepartamental:

• Participar en reuniones periódicas con el equipo académico para analizar casos de seguimiento y brindar soluciones.
• Contribuir a la mejora continua de los procesos de gestión estudiantil y de los programas basándose en datos recolectados durante las interacciones con los estudiantes.

Reportes y análisis:

• Mantener actualizadas las plataformas de seguimiento de estudiantes.
• Generar reportes periódicos sobre el avance de los estudiantes y su satisfacción.
• Asegurar la correcta entrega de certificados a estudiantes graduados.
• Aplicar encuestas de satisfacción al finalizar los programas y presentar los resultados.

Perfil deseado:

• Experiencia en roles de atención al cliente, coordinación o gestión de programas educativos o similares.
• Excelentes habilidades de comunicación y resolución de problemas.
• Organización y atención al detalle.
• Ingles Nivel Intermedio

APLICA AQUI: https://www.linkedin.com/jobs/view/4195939120/?eBP=CwEAAAGV3yFPCV7QMXeeVOT-aPxBgq-VQtbWg5nIgWZUM7i92T1kOYXAKVR7lXr2ajbarDcPD5yP4n9RKKtpnqVP5D15fcPER9eIkuoWA3IeJBUZuPLS_8E21_agXqF-K0fbltAMQTBwzNkGX71M18waRvDXeWwncmH4aDl0CzlPiai_3-VZBHckWMhVe2rdXfiKld2jec9aEBvGxvNSx0Vc21LO6nVXtvmme7JuBPk2vKnfJZvHhsNM2Ks7IlgNQyIKC23FToxDZqK3GsRMipiIGajQBtKBvrtPGIBpxzbe_8_j1fWS0T3UI7LtFuysFxjqlRbOvrdPM7tDXKHEUBA53Rq2c5m2INVZBrCaz9Gi9JlzdrBb36S8nB0bF2Ok9a1LUP7480s6RGXC82UM4fPbVJ4EbMePRgshsJXeTbWq8l9UarYWQrhaZdO8-3GJvmn84r0ssbJCG_3zrsvM&refId=yWxOa3m2m8l0lwxCbI1mGg%3D%3D&trackingId=AmKIEVGyvzMpCnp2rVwHxg%3D%3D&trk=flagship3_search_srp_jobs

Objetivo del puesto: Brindar apoyo administrativo y técnico en asuntos legales para garantizar la correcta gestión de documentos, cumplimiento de procedimientos y asistencia eficiente a abogados y clientes.

Requisitos

• 4to. Año de Licenciatura en Ciencias Jurídicas y Sociales.
• Experiencia en elaboración de memoriales de demandas iniciales, evacuaciones, periodos de prueba, desistimientos.
• Experiencia en elaboración de documentos notariales
• Experiencia en procesos migratorios.
• Excelente fluidez verbal y atención al cliente.
• Persona proactiva con excelente actitud.
• Experiencia en procesos mercantiles.
  
  

Ofrecemos

• Excelente ambiente laboral.
• Oportunidad de crecimiento.

APLICA AQUI: https://www.linkedin.com/jobs/view/4168912222/?eBP=CwEAAAGV3x34HNegKLng79-o3L-6XgRu_YhIqIHS6WOFQKL0gYRZqjsljf-TrRpxZuExxRnSMKychpnKAJlRBit-gxtLBuatrmuCuQPfdAIynLQA6--qFmOEHq-414gPzRn6il_FjurEj6ImBAgv6mMfhvjj87PcS7oXOIK2TsMruaGdqXdSi9R94ql0ncQG47qH6fyx8lTjfUmZC_QvWik8rBdHrDtlLQ3yToJQmMwlea-Y8P-ZLoRR5MOPWuLHcpgVEdBD5grvpbfA4BqCOv9OoPb8LC5yu7MuKCPmDO2TeFPzhJgikd15n5NUIJLfc_zNgAIOWqAjT3twAgC0BURGywh3LxA0ort6ndP-C6XnSB9Bw3jpOTlzXBYpfcmcSgVQA9jmPeprgAnLtgjZxdzSPd5Vm3UJE167X2kxZPAjpcfJbTsje7yqjm9vesK0b8Icje5WXvQEANd9EcGe&refId=xXeuVyhIjcAn5PUF5RwLDg%3D%3D&trackingId=CND3OnnaPXqoBRW7PLWqIQ%3D%3D&trk=flagship3_search_srp_jobs

Qualifications

• Education: High School/GED required; college or advanced degree preferred.
• Experience:
• 1-2 years with TCN, NICE, or Livevox Call Center systems (required).
• 6-10 years of Call Center experience.
• Skills:
• Advanced knowledge of Microsoft Office products, including Visio.
• Intermediate knowledge of SQL query programming.
• Knowledge of Federal and state laws applicable to financial institutions and phone traffic.
• Strong verbal and written communication skills.
• Advanced problem-solving and decision-making skills.
• Organizational and process management skills.
• Ability to maintain confidentiality and prioritize workflow.

Responsibilities

• System Design and Maintenance: Design, develop, and maintain IVR, SMS, Chat, Email, and outbound dialer systems.
• Configuration and Troubleshooting: Lead efforts for IVR applications, telephony platforms, and automated dialing solutions.
• Stakeholder Collaboration: Implement call routing strategies, self-service automation, and campaign management.
• Performance Monitoring: Conduct root cause analysis and implement enhancements for system efficiency.
• Compliance: Ensure adherence to TCPA, FDCPA, and other telephony-related regulations.
• Integration: Integrate IVR and dialer systems with CRM, workforce management, analytics, and self-service capabilities.
• Collaboration: Work with network, infrastructure, and security teams for uptime, disaster recovery, and data integrity.
• Upgrades and Documentation: Lead software upgrades, patches, migrations, and maintain technical documentation.
• Platform Evaluation: Assist in evaluating, selecting, and implementing new platforms.

Key Points to Look For

• Technical Expertise: Ensure you have experience with the specific call center systems mentioned (TCN, NICE, Livevox) and a solid understanding of IVR, SMS, Chat, Email, and outbound dialer systems.
• Regulatory Knowledge: Familiarity with telephony-related regulations (TCPA, FDCPA) is crucial.
• Integration Skills: Ability to integrate various systems (IVR, CRM, workforce management) seamlessly.
• Problem-Solving Abilities: Strong analytical and troubleshooting skills to improve system performance.
• Communication Skills: Effective communication with stakeholders and team members.
• Organizational Skills: Ability to manage multiple tasks, prioritize workflow, and maintain detailed documentation.

APPLY HERE: https://www.linkedin.com/jobs/view/4193903222/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=xXeuVyhIjcAn5PUF5RwLDg%3D%3D&trackingId=%2BiKz9x%2BPpP%2FSPA%2F2rPyhXA%3D%3D&trk=flagship3_search_srp_jobs

En Deinsa Global, empresa líder en soluciones ambientales, busca un pasante apasionado por el medio ambiente para unirse a nuestro equipo. Esta pasantía ofrece una oportunidad única para aprender y contribuir en áreas esenciales para la lucha contra el cambio climático, la gestión ambiental y la sostenibilidad corporativa.

Funciones

• Prospección y desarrollo de clientes potenciales: Identificar y contactar empresas o instituciones con necesidades de compensación de emisiones y servicios ambientales, utilizando técnicas de investigación y análisis de mercado.
• Apoyo en capacitaciones ambientales: Asistir en la organización y desarrollo de cursos sobre sostenibilidad, sistemas de gestión ambiental, y normativas ambientales, facilitando herramientas para la educación ambiental.
• Presentación de soluciones personalizadas: Desarrollar propuestas innovadoras para los clientes, destacando los beneficios de las soluciones de Deinsa Global en términos de sostenibilidad, cumplimiento normativo, y rentabilidad.
• Análisis de datos para sistemas de monitoreo: Colaborar en la recopilación, interpretación y presentación de datos ambientales que faciliten la toma de decisiones y la gestión efectiva de sistemas de monitoreo ambiental.
• Investigación de tendencias del mercado ambiental: Recopilar información sobre nuevas normativas, tecnologías y prácticas del mercado de carbono, producción sostenible y otros sectores relacionados, para fortalecer las estrategias de ventas y proyectos.
• Colaboración multidisciplinaria: Trabajar en conjunto con los departamentos de ventas, marketing y desarrollo de proyectos para asegurar una experiencia satisfactoria para los clientes.
  
  

Requisitos

• Estudiante universitario (egresado o cursando) de las siguientes áreas: Ingeniería Ambiental, Gestión Ambiental, Salud Ambiental, Ingeniería Forestal, Sostenibilidad, Ingeniería Agroindustrial y/o Agronómica.
• Excelentes habilidades de comunicación: Dominio oral y escrito del español e inglés, con capacidad para comunicar ideas complejas de forma clara y persuasiva.
• Orientación a resultados: Alta motivación, proactividad y capacidad para trabajar de manera autónoma.
• Trabajo en equipo: Habilidad para colaborar y generar relaciones positivas con compañeros, clientes y aliados estratégicos.
• Compromiso con la sostenibilidad: Conocimiento sobre cambio climático, mercado de carbono, producción agropecuaria sostenible y temas afines.
  
  

Beneficios

• Aprendizaje práctico: Formación directa en estrategias de vinculación institucional, gestión de proyectos ambientales y sistemas de ventas orientados a la sostenibilidad.
• Análisis y desarrollo de proyectos: Experiencia en el manejo de datos ambientales y el uso de sistemas de monitoreo para una gestión efectiva.
• Red de contactos: Oportunidad de ampliar tu red profesional en los ámbitos ambiental, empresarial y académico.
• Ambiente de Aprendizaje: Experiencia en un entorno multicultural y dinámico, donde trabajarás junto a profesionales experimentados y otros pasantes de distintos países.
• Flexibilidad: Horario adaptable que respeta sus compromisos académicos, con modalidad 100% virtual.
  
  

Horario: Lunes a Viernes de 7:00 am a 4:00 pm hora Centroamérica

Pasantía NO remunerada

Modalidad: 100% virtual

Duración: 6 meses

Contar con: Internet, cámara y micrófono funcional, vestimenta formal corporativa)

APLICA AQUI: https://www.linkedin.com/jobs/view/4190976001/?eBP=CwEAAAGV3yFPCQENFcS8NTN5iBUUEk164QD2Nelr40KMY8HDUtZ9vO6Qm59efqeNYv80fvrrju0jBfuO3P0j1I1w6ZqknJWFIk_bG4i99TvRKOYzHdsObss4PBDsKLiAuUiSR1M19h_bxkvfFgn3IUsRYVm9L_PcHaQxosZoBhkEf78IZ1DiGjSF9lZbObWaAACLM2ryYYQDprHEz6DZq0sV5s1L548Z8FPCVG8kKH2Z2DSyyTdbzfXPNgt1tdHcxgtDC811R2jSZ-146ziOSC7db4OLkz3Xhlu0vKNbcfq5Qy2P49u-f6COf0yjL4KRcu45E1O2003tUGff-sscvy6Esk-IQPTpUHPTL3VVsdUTnAt3hxv9hhzTxiKOZVsPtWHccR_M3vKWVe-7HjVO_arZ1PdU9Z53vDSGDxtt47pr19gj2YEYf-mHKh2VfpjqVEiNypnZ8Dpu4hX2Nw&refId=yWxOa3m2m8l0lwxCbI1mGg%3D%3D&trackingId=nToWFIieQwCt4fvNNdYCbg%3D%3D&trk=flagship3_search_srp_jobs 

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Python Tech Lead en BairesDev

Buscamos Líderes Técnicos Python para sumarse al equipo de Desarrollo y participar en distintos proyectos conformados por equipos multiculturales distribuidos en todo el mundo. Buscamos personas proactivas, dinámicas y team players, con gran capacidad de organización, acostumbradas a manejar múltiples tareas y con marcada atención al detalle. Se trata de una excelente oportunidad para aquellos profesionales que busquen desarrollarse en una de las empresas con mayor crecimiento de la industria!

Estos desarrolladores enfrentarán numerosos desafíos técnicos, por lo cual deberán utilizar tecnologías actuales, involucrarse en el mundo mobile, de aplicaciones web, dispositivos, etc.

Principales responsabilidades:

- Trabajar en estrecha colaboración con sus partes interesadas en ingeniería y negocios para apoyar la entrega del proyecto.

- Poder administrar su tiempo de manera efectiva para enfocarse en la codificación, así como en apoyar a los miembros junior.

- Integrarse al equipo de DevOps para mantener las tareas.

- Tomar decisiones arquitectónicas teniendo en cuenta el futuro de un negocio en crecimiento.

¿Qué Buscamos?:

- 7+ años de experiencia práctica en desarrollo de Python y Django.

- Experiencia deseable en el desarrollo con programación orientada a objetos.

- 3 años de desarrollo utilizando otros lenguajes de programación.

- Buenas habilidades con XML y bases de datos relacionales (Oracle / MS SQL / MySQL).

- Experiencia con OOD.

- Fuerte experiencia profesional trabajando con grandes estructuras de datos (incluyendo XML) y algoritmos.

- Estudios en sistemas es un plus.

- Nivel de inglés avanzado.

Qué ofrecemos para que tu trabajo (y tu vida) seja mais fácil:

- Trabajo 100% remoto: trabaja desde tu casa o donde quieras.

- Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.

- Hardware y software.

- Horarios flexibles

- Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.

- Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.

- Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.

¡Únete a nuestro equipo global!

APLICA AQUI: https://applicants.bairesdev.com/job/71/114459/apply?utm_source=linkedinjobposting&utm_medium=jobposting&utm_campaign=-20250327&lang=es 

ROL: Desarrollar el proceso de asesoría y venta de planes de servicios turísticos de acuerdo a la oferta y disponibilidad para cumplir los presupuestos asignados. Recibir y custodiar el dinero que recibe fruto de las ventas, cumpliendo con las políticas y lineamientos definidos en la compañía.

Requisitos:

Disponibilidad de horarios de rotativos y fines de semana para trabajar en Centro Comercial Portales.

Funciones:

Asesorar y vender el portafolio de servicios de hotel.

Promocionar e impulsar el producto haciendo evidente sus beneficios.

Cumplir con los presupuestos asignados.

Recibir pagos al sistema bajo los parámetros establecidos por tesorería.

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APLICA AQUÍ: https://www.linkedin.com/jobs/view/4188453738/?eBP=CwEAAAGV3x9AFsFLNn-Fz9qhOPY0Y_c6ittv6hYhVocJUUW3pOybdFWH2uXZIYE-qDXd01mufCsXVtnpmQ6mdvQIQSJEOh3MvF6LHpgBJiBtAPdKJ-L2FzbrI5HvUiy_pMBlatOk2rbgU4xlz_sbFLRUyboCtEwGg6coOWwng_5jBC0mNCzKXCgQEYxQz_lb5kh9Vcpgee_LR0eftSnRBb9rIEGcd2jJX8Jd1PcFTtFKDwl7Owx0aiGHMwM9AWEYvPnJ4vu7x9hW30zNcEwzu-IHweJV1bhB_c1ENmKKep0IySFqmX7bLHtf2D0udoD0epmmgPuYZhWgqvHEvmHA6AJblaCCpJWDHjf1BTMaW3_jBNhtJb2_aucNT49B-xur0tuqNIaQvdCiSr47QaEX5OSlY-aaaMRstHa_cf5qbyycnS_Xu93QVcxuBSK1_8HwyXzYuPWAgHKmqSi88v12wpf-JK_3WCLiX61WtrEwB40QO37UbrxMrIwBLrcrbrRr6tcB&refId=MHYONPw5gZAPzzAcFwuZ%2Fg%3D%3D&trackingId=Eta2i0gA67tM%2FPQRidCTYg%3D%3D&trk=flagship3_search_srp_jobs 

We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.

Purpose of Role

The Senior Finance Analyst, FP&A  will serve as an integral member of the Finance team and play an active role in ensuring that the Foundation meets its short- and long-term financial objectives. This position will be responsible for analyzing Foundation financial data, identifying variances and trends, clearly communicating the data to a diverse array of stakeholders, and making recommendations to ensure alignment with the Foundation's mission and goals. 

The Senior Finance Analyst, FP&A will report to the Senior Director of Finance and work closely with the OPC, Development, and Strategy teams, as well as other stakeholders across the organization.

Core Job Responsibilities

• Provide ongoing detailed financial analysis, dashboards, and reports that summarize financial activity and results across functions of the Obama Presidential Center.

• Partner with senior leadership across the Foundation to provide research, reporting, and analytical support on projects, including strategic planning, impact evaluation, long-term forecasting, benchmarking, and any other quantitative analysis. 

• In collaboration with the Finance and OPC teams, create high-impact financial presentations, reports, and financial tools for internal and external purposes, including the creation of quarterly Board meeting materials. 

• Continuously monitor and evaluate the financial activities and overall performance of the organization against projections and identify notable concerns, opportunities, etc. 

• Create schedules and analyses that support and inform the budgeting and planning process.

• Perform all other job duties and projects as assigned by the Finance leadership team.

Key Deliverables / Outcomes

• Create and distribute monthly budget-to-actual reports, and other deliverables for the subdepartments within the Obama Presidential Center, including analysis and explanations of variances and identification of trends.

• Lead  the bi-annual budget process by working collaboratively with team members within and outside of the Obama Presidential Center team, understanding the needs of the team and the associated costs. 

• Compile regular financial reports to support variance levels of leadership, including the Executive Leadership Team and Board of Directors.

• Conduct ad hoc off analyses related to budget, financial planning, headcount, or other quantitative data.

Required Qualifications

• 2-3 years of experience in financial planning and analysis, or a related role, at a complex organization; experience in consulting or with large non-profit organizations is a plus.

• Strong prioritization skills to effectively juggle short- and long-term tasks and responsibilities in an entrepreneurial, fast-paced and deadline-oriented environment; Ability to manage multiple projects at a time is a must. 

• Strong analytic capabilities including,  financial modeling, excellent math skills and attention to detail.

• Exemplary written and verbal communication experience. Ability to convey complex information to a variety of audiences. 

• Proficiency in Excel and Google Suite; experience with Workday Adaptive Planning is a plus.

• Proven ability to build effective relationships and proactively collaborate at all levels of the organization and across teams.

• General knowledge of accounting/financial/operational principles.

• Data science skills, including data visualization, is a plus.

• Ability to maintain confidentiality.

The salary range for this role is between $59,755 and $74,670. 

This is a hybrid role based at our Chicago office in Hyde Park. #LI-Hybrid

Foundation Values

The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org  if you require a reasonable accommodation to complete this application.

https://obama.wd5.myworkdayjobs.com/en-US/Careers/job/Chicago-Office/Senior-Finance-Analyst--FP-A_JR10065 

We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.

Purpose of Role

The Social Media Manager plays an integral role in the Foundation’s efforts to engage audiences in our mission and meet people where they are online. From enhancing the creativity and effectiveness of our owned and operated social media channels, to forging new strategic partnerships with platforms and creators, you’ll collaborate with teams across the organization to engage key audiences, with a particular focus on young people, and move them from hope to action at scale. You will serve as a leader in our growing Communications team. 

As the Social Media Senior Manager, you’ll be reporting directly to the Editorial Director.

Core Job Responsibilities

• Create memorable and engaging content: As we continue to inspire, empower, and connect people to change our world for the better, you will translate our mission, programs, and the vision for the Obama Presidential Center into a compelling social narrative that engages new and existing audiences. 

• Provide reporting and metrics: Lead efforts to establish data-driven goals to measure success with a focus on meaningful actions taken to create change. Collaborate with teams on goal setting, reporting, and continued iteration based on learnings.

• Expand our reach: Develop strategies to activate surrogates - including influencers, creators and corporate partners - to expand the reach of our mission; create systems and leverage platforms for scaling surrogate efforts. 

• Build and execute strategic partnerships: Through mission-aligned collaborations and content distribution strategies, identify and engage with a range of partners with the goal of reaching new audiences and generating engagement.

• Manage social media team: Lead the Foundation’s social media team to deliver against strategic goals and to connect with priority audiences. Foster a positive team culture to unlock full potential and invest in team members’ development, growth, and mentorship.

• Develop integrated engagement strategies: Collaborate with teams on the development of strategies and executions for integrated campaign activations (including in-person events) with the goal of expanding our reach, making them more social media centric, generating enthusiasm for the Obama Presidential Center, and showcasing our efforts in Chicago to broader audiences online.

• Performs other duties as assigned.

Key Deliverables / Outcomes

• Social media strategy — Within 6 months, define and implement the Foundation’s social media strategy, including audience expansion and the development of a 5- year plan.

• Surrogate activation plan — Within 3 months, define and develop a social media surrogate activation plan that scales Social media performance — Within 3 months, establish monitoring of our performance metrics and suggest improvements for continuous and rigorous focus on analytics in service of goals

• Social media calendar — Manage our short- and long-term social media calendar, bringing innovation to our storytelling and more connectedness with our broader campaign themes

• Evolve our social dialogue from one-way to two-way communication

• Foundation immersion — Develop a deep understanding of our programs and audiences; building strong working partnerships throughout the organization

Required Qualifications

• An experienced manager of people and process

• Proven track record of leading the creation of engaging and effective social media content; ideally for a high-profile brand or non-profit with a large audience

• Skilled at developing social strategies, including innovative approaches and partnerships to meet goals, grow audiences, and reach new targets

• An exceptional storyteller with expert command of the medium; always up-to-date on best practices and emerging platform capabilities

• Operates effectively in a fast-paced, deadline-driven environment — moving seamlessly between strategy, concept and detail-oriented, hands-on execution

Required Skills:

• BA/BS

• 5+ years of experience in internal communications, corporate communications, or related field

• Excellent written and verbal communication skills

• Strong understanding of internal communication best practices

• Ability to tailor communication to different audiences

• Project management and organizational skills

• Proficiency in digital communication tools and platforms. Experience with Salesforce is a plus. 

• Stakeholder management and relationship building skills 

• Strong attention to detail and the ability to manage multiple projects simultaneously

The salary range for this role is between $104,310 and $130,435. 

This is a hybrid role based at our Chicago office in Hyde Park. #LI-Hybrid #LI-SF1

Foundation Values

The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org  if you require a reasonable accommodation to complete this application.

https://obama.wd5.myworkdayjobs.com/en-US/Careers/job/Chicago-Office/Social-Media--Senior-Manager_JR10061 

We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.

Purpose of Role

As the Email Production Specialist, you’ll be reporting directly to the Email and SMS Strategist to help the Marketing/Communications department effectively produce and disseminate email marketing messages from the Obama Foundation.

Working in Salesforce Marketing Cloud, you will help us keep our lists accurate and clean, build out email campaigns and Journeys, assist with reporting, and trouble-shoot any problems that come up with the CRM. You’ll also have the opportunity to try out new email tactics with A/B testing, contribute to the email program in a collaborative environment, and work with other departments and outside vendors to make our email program as effective and engaging as possible.

Core Job Responsibilities

• Build email campaigns and set up Journeys and automations in Salesforce Marketing Cloud (SFMC) to help us keep our audience engaged and informed on the work of the Obama Foundation.

• Analyze data in SFMC to ensure we are sending personalized and engaging content to the appropriate audiences.

• Build and track audience segments and data extensions

• Monitor the deliverability of email campaigns and recommend needed improvements.

• Help establish a reporting schedule for our email metrics that will inform our email strategy going forward. 

• Execute, report on, and brainstorm ideas for A/B testing 

• Collaborate with teams across the Foundation who communicate with their constituencies over email.

• Perform other duties as assigned. 

Key Deliverables / Outcomes

• Offer recommendations for how we can streamline or improve our email marketing processes in Salesforce Marketing Cloud

• Bring more automation into our email marketing program

• Develop an email production calendar, ensuring it stays up to date and accurate

• Create a QA checklist for steps to take before an email send goes out

Required Qualifications

• Extensive knowledge of Salesforce Marketing Cloud and SQL 

• Proven experience building and managing email campaigns, Journeys, data extensions, and automations in Salesforce Marketing Cloud

• Proficiency in HTML and CSS 

• Collaborative team player able to work effectively in cross-functional teams

• Excellent verbal and written communication skills 

• Strong analytical and problem-solving skills 

The salary range for this role is between $59,755 and $74,670. 

This is a hybrid role based at our Chicago office. #LI-Hybrid #LI-SF1

Foundation Values

The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org  if you require a reasonable accommodation to complete this application.

https://obama.wd5.myworkdayjobs.com/en-US/Careers/job/Chicago-Office/Email-Production-Associate_JR10060-1 

We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.

Purpose of Role

The Strategic Learning Manager for Instructional Design & Delivery will play a critical role in the development and deployment of training for staff throughout the Obama Foundation. The initial key project of focus will be crafting a comprehensive, five-week hybrid onboarding program for the Obama Presidential Center to ensure all on-site staff are aligned and prepared for the grand opening of the campus in spring of 2026. As the content and curriculum lead on this project, this role is crucial to creating an empowering initial experience for staff that is aligned with the Obama Foundation’s mission, values, and culture. Subsequent projects will include collaborating with internal teams to design and facilitate learning and training opportunities for staff across the Obama Foundation, including refreshed onboarding and training opportunities for off-site staff.

As the Strategic Learning Manager for Instructional Design & Delivery, you’ll be reporting directly to the Director of Strategic Learning and drawing on the Foundation’s core values, skills, and approaches to guide staff learning opportunities.

Core Job Responsibilities

• Support and lead aspects of the design and development of the Obama Presidential Center staff training program. This includes but is not limited to: 

  • Creation of a curriculum scope and sequence for the training sessions.

  • Project management and development of curriculum.

• Session design of in-house sessions, in partnership with content experts across the Foundation. 

• Creation of learning structures across modalities for a diverse and accessible learning experience.

• Serve as the lead facilitator for the on-site onboarding program. This includes but is not limited to hiring and managing contracted facilitators for training sequences as well as supporting the creation of video content. 

• Support onboarding material development for Obama Foundation staff beyond the initial opening training for on-site staff.

• Collaborate closely with internal Obama Foundation staff on the People Team (specifically the Director of Learning & Development and the Chief Human Resources Officer) to ensure policy and mission alignment in talent-centered elements including but not limited to onboarding and continued learning opportunities. 

Key Deliverables / Outcomes

• Design engaging, mission-driven content for Obama Presidential Center onboarding sequences, integrating organizational values and operational goals.

• Create interactive training materials for both in-person and virtual learning modalities, collaborating with internal subject matter experts to address the diverse needs of the Obama Presidential Center staff and all new employees.

• Translate training materials to non-cohort experience, including training staff members to deliver live, virtual, and recorded training.

• Co-facilitate training sessions.

• Participate in the hiring and oversight of additional contracted staff, including a part-time contracted designer to support content translation into a learning management system as well as hands-on facilitators for content delivery. 

• Evaluate and improve subsequent iterations of initial cohort training material.

Required Qualifications

• Adult learning and instructional design experience, including translating content across modalities for diverse audiences. 

• Experience in staff and/or organizational training. Experience in providing an on-brand experience and/or an understanding of video assets is a plus. 

• Project management experience and coordinating complex projects across teams, particularly via a learning management system (ideally Absorb). 

• Working knowledge of facilitation principles and ability to deliver engaging live and virtual training sessions.

• Collaboration and communication skills across internal teams, with a dedication to inclusion and addressing diverse audiences.

The salary range for this role is between $87,020 and $108,775. 

This is a hybrid a role based at our Chicago office in Hyde Park. #LI-SF1

Foundation Values

The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org  if you require a reasonable accommodation to complete this application.

https://obama.wd5.myworkdayjobs.com/en-US/Careers/job/Chicago-Office/Strategic-Learning-Manager--Instructional-Design---Delivery_JR10057-1 

We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.

Purpose of Role

The Project Manager will support the successful execution of creative, marketing, editorial, and public engagement projects for the Obama Foundation and the Obama Presidential Center. The ideal candidate is highly detail-oriented, an exceptional communicator, and has experience managing projects in a creative environment.

Reporting to the Chief of Staff, External Affairs, this role will ensure that projects are delivered on time, on budget, and at the highest level of quality.

Core Job Responsibilities

• Oversee project timelines, deliverables, and workflows for creative, marketing, and editorial, and public engagement initiatives, ensuring alignment with Foundation goals.

• Collaborate with internal teams, including design, editorial, digital, product & technology, public engagement, and marketing, to track progress and facilitate seamless execution of engagement campaigns and outbound content.

• Manage project intake, resourcing, and prioritization to ensure efficient use of time and budget.

• Develop and maintain project tracking systems and documentation, ensuring all stakeholders are informed and aligned.

• Identify and proactively mitigate potential roadblocks, problem-solving in real time to keep projects on schedule.

• Support cross-functional communication by facilitating meetings, drafting project updates, and ensuring clear expectations are set across teams.

• Partner with external vendors, contractors, and agencies as needed to support project execution.

• Operational support: support with centralized operational processes, including budget, data collection, and cross-team planning.

• Perform other duties as assigned.

Key Deliverables / Outcomes

• Support in establishing and maintaining a project management system to track marketing, creative, and editorial initiatives effectively.

• Ensure timely execution of campaigns, content production, and creative deliverables.

• Improve efficiency in cross-team collaboration through clear workflows and processes.

• Provide regular reporting on project status, risks, and successes to leadership.

Required Qualifications

• 4+ years of experience in project management, preferably in a creative, marketing, or editorial environment.

• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.

• Familiarity with project management tools such as Asana

• Exceptional attention to detail and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities.

• Collaborative team player with a proactive and solutions-oriented approach.

Preferred Qualifications

• Experience working in a nonprofit, mission-driven, or foundation setting.

• Experience working with creative teams and understanding creative workflows.

• Knowledge of marketing, branding, and content production processes.

• Familiarity with digital marketing strategies and social media campaigns.

The salary range for this role is between $59,755 and $74,670. 

This is a hybrid role based at our Chicago office. #LI-Hybrid #LI-SF1

Foundation Values

The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org  if you require a reasonable accommodation to complete this application.

https://obama.wd5.myworkdayjobs.com/en-US/Careers/job/Chicago-Office/Project-Manager--External-Affairs_JR10056-1 

We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.

Purpose of Role

The Senior Director of OPC and Brand Marketing will lead strategic marketing efforts to launch and sustain the Obama Presidential Center (OPC). They will partner with the CMO to lead marketing plans for the OPC and the Foundation brand visibility, engagement, and impact. This role will drive integrated marketing campaigns that resonate with diverse audiences, support the Foundation's mission, and ensure alignment across channels. As a senior leader, this individual will oversee a multidisciplinary team and collaborate with cross-functional stakeholders to deliver an innovative 360 marketing plan that integrates the Obama Foundation narrative and tone, and delivers on the OPC’s earned income targets and quarterly KPIs, such as ticketing and attendance.

As the Senior Director, OPC and Brand Marketing, you’ll be reporting directly to the Chief Marketing Officer.

Strategic Leadership

• Oversee the development and execution of the Obama Foundation and OPC brand narrative, ensuring consistent storytelling and messaging across all touchpoints.

• Set a performance marketing strategy that aligns with the organization's goals and values and supports the preparation, launch, and ongoing support of the OPC.

• Partner with the VP of Communications and PR consultants on crisis communications and message management.

• Develop and oversee a 360-degree marketing strategy, including marketing plan development, media planning, and omni-channel activations.

• Drive audience engagement through CRM strategy, consumer journey design, and 1st-party data optimization.

• Develop promotional strategies, including corporate partnerships and revenue-driving campaigns.

• Develop promotional strategies for Programs across Obama Foundation and OPC.

• Design and help implement cross-functional operations for strategy development and execution of OPC marketing, collaborating with internal partners such as the Design Director and OPC team. 

• Serve as a thought leader on audience engagement trends, digital innovation, and brand storytelling.

• Support organizational change readiness, ensuring the marketing strategy aligns with and drives new audience adoption and engagement during the OPC launch.

• Collaborate closely with executive leadership, Development, and OPC teams to ensure alignment of marketing strategies with organizational priorities and revenue goals.

Team Management and Collaboration

• Scale and develop a high-performing marketing team, aligning structure and skills with evolving OPC priorities and audience demands.

• Partner with internal teams to ensure brand consistency and campaign alignment across initiatives.

Data Analysis and Optimization

• Lead the effort to identify and understand our target audience.

• Establish quarterly KPIs and metrics to evaluate the success of OPC marketing efforts in partnership with OPC and Development teams (ie. experiential KPIs, guest growth/acquisition, guest engagement, revenue growth through expanding range of products and customer experiences).

• Leverage insights to refine strategies and optimize marketing spend for maximum impact.

Vendor and Budget Oversight

• Manage relationships with external vendors, agencies, and consultants to support marketing efforts.

• Oversee and optimize the marketing budget, ensuring efficient allocation of resources.

Key Deliverables / Outcomes

• Clearly articulated strategy that is aligned with organizational strategic goals, and is executable by a high-functioning marketing team.

• Revenue targets that are regularly met or exceeded alongside other relevant KPIs set by the Sr Director and other established KPIs (i.e. ticket sales, attendance).

• An operating culture that is effective, highly collaborative and inclusive, and fosters  innovative approaches to audience engagement.

Required Qualifications

• Experience: Minimum of 10 years including experience serving in a marketing leadership position for a cultural institution nonprofit, or similarly mission-driven organization with complex, public-facing campaigns. Preferred qualification of experience and/or knowledge of the non-profit and cultural sector. Corporate marketing experience is welcome. Proven experience developing and implementing revenue-generating marketing strategies, including ticket sales, audience growth, and product expansion.

• Expertise: Demonstrated success in managing large-scale, multi-channel marketing campaigns. Knowledge of audience engagement, data analytics, and digital marketing trends.

• Leadership: Proven ability to lead and inspire diverse teams, fostering an inclusive and innovative work environment.

• Strategic Vision: Strong analytical and strategic thinking skills, with the ability to align marketing goals with organizational objectives.

• Communication: Excellent verbal and written communication skills, with experience presenting to senior leadership and external stakeholders.

• Cultural Competence: Commitment to diversity, equity, and inclusion, with a track record of implementing culturally relevant marketing strategies. Strong understanding of industry trends and creative tools.

• Organization: Highly organized and detail-oriented with a track record of meeting short- and long-term deadlines in a fast-paced, high volume environment.

The salary range for this role is between $$166,820 and $$208,573. 

This is a hybrid role based in our Chicago office in Hyde Park. #LI-Hybrid #LI-SF1

Foundation Values

The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org  if you require a reasonable accommodation to complete this application.

https://obama.wd5.myworkdayjobs.com/en-US/Careers/job/Chicago-Office/Senior-Director--OPC-and-Brand-Marketing_JR10058-1 

We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.

Purpose of Role

Reporting directly to the Vice President of Development, the Senior Director of Development Operations will be part of a core group of senior leaders across the Obama Foundation’s 50-person Development department. This is an ideal opportunity for a proven, creative, and values-driven non-profit leader with management experience who’s highly motivated to drive towards ambitious goals in collaboration with a dynamic and values-driven team. The Senior Director will play a critical role in helping to reach the Foundation’s ambitious $180M year-over-year fundraising goals, closing out its active $1.6B campaign, and achieving long-term sustainability for the organization.

The Senior Director will help shape the department’s strategic vision by leveraging data to inform decision-making and drive impactful philanthropic initiatives. As a key member of the Development Leadership team, the Senior Director of Development Operations oversees departmental strategic planning while ensuring alignment with institutional strategic planning. This position will oversee six (6) full-time employees that constitute the department’s Database Management, Gift Acceptance, and Prospect Research subteams.

The Senior Director will play a key role in structuring, measuring, and analyzing donor and income trends to inform fundraising strategy and decision-making and will work closely with our Finance and Legal departments. This individual will be comfortable managing complex vendor relationships, possess significant database, systems, strategy, and analysis experience, and strongly desire to maximize results while managing resources, expectations, and organizational needs.

Core Job Responsibilities

Strategic Leadership & Planning

• Drive strategic, data-led fundraising efforts by providing vision and direction to Development Operations subteams.

• Serve as the departmental representative in organization-wide strategic planning efforts.

• Identify key metrics to fundraising success and evaluative measures. Provide transparent progress reporting to all departmental staff.

• Review and update current standard operating procedures to optimize the Development Operations function, creating new procedures where necessary.

• Oversee development budgets, track all invoices and expenses, and provide regular written reports with commentary to management.

• Act as the primary point of contact with vendors, managing several critical vendor relationships to achieve ambitious growth goals.

Data & Prospect Management

• Identify, develop, and implement strategies to maintain accurate and timely entry of donor and gift data in Salesforce, utilizing automated systems whenever possible, and design and enforce accountability protocols.

• Create and implement strategies to grow funding sources, including using internal data and innovative technologies to identify and cultivate new potential donors.

• Provide strategic oversight of the prospect management function, ensuring strategies are developed to expand the prospect pipeline and that all portfolios successfully move donors through the qualification process.

• Offer strategic recommendations to the Database Management subteam in order to ensure data cleanliness, accuracy, completeness, and regular updates within Salesforce (e.g., demographic data), using automated systems as much as possible.

Team Coaching & Process Management

• Manage and coach the members of the Prospect Research, Gift Acceptance, and Database Management subteams, and oversee relevant vendors and part-time staff.

• Serve as department liaison with the Legal and Finance departments.

• Perform other duties as assigned.

Key Deliverables / Outcomes

• Clear development operations strategy for the Development Operations vertical, ensuring that systems and processes support all areas of fundraising.

• Strong documented processes and controls are in place to ensure that all data is accurately maintained and updated regularly.

• Daily, weekly, and monthly reporting to enable informed decisions within Development.

• All donations are accurately recorded in Salesforce within 24 hours of receipt.

Required Qualifications

• Significant experience leading a development operation for a large, diversified fundraising program, including a large number of complex donations across many different types and levels of giving.

• Demonstrated ability to lead, mentor, and manage high-performing, collaborative teams.

• Hands-on experience driving successful campaigns, growing revenue, building endowments, conducting prospect research, cultivating donor relationships, utilizing CRM systems, and optimizing philanthropic operations.

• Strong interest in exploring and adopting new technologies to enhance existing systems and processes.

The salary range for this role is between $166,820 and $208,573. 

Location: Chicago-preferred or remote with occasional travel to Chicago.

#LI-Hybrid #LI-Remote #LI-SF1

Foundation Values

The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Equal Opportunity Employer

The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org  if you require a reasonable accommodation to complete this application.

https://obama.wd5.myworkdayjobs.com/en-US/Careers/job/Chicago-Office/Senior-Director--Development-Operations_JR10048 

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