MANAGER, ACCOUNT MANAGEMENT - MEXICO CITY
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Job Title Manager, Account Management Overview: • Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth • Leads and manages existing customer relationships, and works to identify opportunities and customer needs • Partners with customers to deliver customized solutions and comprehensive consulting support • Responsible for pipeline management at the account level Role: Due to wide diversity of business opportunities that this account generates, as well as the different levels of complexities required in servicing this account, the person responsible for this position should: • Execute the account initiatives and campaigns by understanding and knowing payments industry players, products, technologies, etc., identifying business opportunities and delivering strong commercial execution, leveraging Mastercard´s products & services value proposition to manage account´s pain points, by understanding their competitive advantage and milestones. • Execute assigned projects/initiatives focus on meeting annual targets by managing specific products lifecycle, being responsible for such product P&L performance (drivers and revenue lines), optimizing such product performance by negotiating and leading on a daily basis at Manager (Gerente) level within Products and Portfolio Management account teams. • Execute successfully projects and initiatives through a strong relationship with the account and ensure alignment with all Mastercard internal areas, leading internal Mastercard teams (Products, Marketing, etc.), executing projects aligned with bank´s strategy and financial requirements. • Improve Mastercard acquisition, activation, usage and retention by leading all activities related to the account´s Mastercard assets, from complying with internal processes to designing and executing campaigns, leading marketing effort, and overall assets management process. Ensure successful execution of assets campaigns, aligned with the business strategy, through relating and negotiating with Account Managers (Gerentes) and Mastercard teams (Products, Portfolio Management, Marketing, etc.). • Generate analysis, reports, presentations, etc. on account and market performance (GDV, accounts, average spend, etc. growth, trends, etc.) on all portfolios for internal and external purposes. Ensures account has a sustained opportunity pipeline, reflected in Salesforce.com • Responsible for the account management/business development of the customers. Execute strategic/tactical plans to enhance customer and Mastercard profitability to deliver against account team targets for Mastercard products & services • Responsible for the ongoing tracking of customer’s performance at a business, portfolio, and product level. Analyze customer’s business through profitability modeling, financial forecasting and competitive analysis to direct sales strategies. All About You: - Bachelor's degree preferred, International Business, Finance - Languages: Bilingual English & Spanish - Proven track record in direct prospect sales. Industry product and processing expertise preferred. - Business experience and sales, preferably in the payment industry. Ability to network successfully within a complex organization and matrix manage initiatives with multiple stakeholders. Detailed understanding of P&Ls associated with the cards business. - Motivated self-starter, ability to work independently, able to identify and direct activities to achieve objectives. - Deep knowledge of card products a bonus. - Able to identify and capture opportunities for increasing Mastercard revenue and profitability while maintaining a customer focus. - Able to manage multiple tasks and accountabilities in a fast paced, matrixed environment. - Ability to move sales prospects through a discipline framework that includes understanding the voice of customer, and providing a solution that aligns with their needs. - Strong negotiation skills. - Operating with a sense of urgency. - Have ability to perform financial analysis - Ability to manage multiple priorities and initiatives exercising sound judgment and flexibility. - Strong Interpersonal skills. Ability to work cross functionally and across levels in a matrix organization. Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together. Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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