Under supervision of the Service Delivery Coordinator, provide technical support to end users and perform activities required to support and automate a large, complex hybrid computing environment amongst our clientele (Cloud and on-premises).
Utilize best practices for the management, architecture, configuration, DR, administration, and automation of the enterprise cloud environment.
Utilize customer service skills while acting as a technical resource to internal departments and system users. Use technical skills to proactively develop scripts and write documentation to comply with current standards.
Use learned knowledge to create new infrastructure and environments and provide mid-level technical expertise to the team. Grow and support the cloud efforts.