Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Senior Specialist Customer Success to join our team today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

B2B

Here at Concentrix, we are a leading global provider of customer experience, solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune 500 clients and over 125 new economy clients. We support more than 40 countries across 6 continents and speak 40+ languages through the business. We pride ourselves on our staff delivering next generation customer experience and helps companies better connect with their B2B clients. In the B2B realm we offer renewal services, customer acquisition, customer success, account management and channel management- all tailored to our client's needs.

Senior Customer Success Specialist

The Senior Customer Success Specialist will support our client with a moderate to high level of complexity to cultivate and build strong relationships with the client, while ensuring satisfaction and engagement. Responsible for developing a high level of product and service knowledge to support client questions and concerns. Primarily focused on actively promoting the usage and sales of products and services. Must be confident dealing with client and expected to resolve moderate to high objections or transactions. Responsible for effectively collaborating with our Global Sales Delivery teams to ensure clients’ expectations are met.

You Have:

• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home
• You possess excellent knowledge in written and spoken language skills (English), Cloud Knowledge, communication skills, previous experience in sales, Microsoft Unified products knowledge, trend analysis knowledge, business acumen.
• You possess average knowledge in experience in a similar role (6+ months), MS excel, power point and outlook knowledge, Azure, identifying renewals and upsell/cross sell opportunities, ability to multi-task, prioritize and manage time effectively, fast learning.
  
  

You Will:

• Understand customer usage to date and their purchased entitlements and enhanced solutions.
• Identify customer needs, gaps, and potential catalogue recommendations.
• Identify opportunities within client’s services for upgrades.
• Perform reactive case reviews, identifying trends and problems.
• Catalogue awareness for recommendations.
• Understanding complex customer relationships, such as global and shared TPIDs.
• Determine usage of services and perform trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs.
• Manage high volume of tickets and deliveries through system and email each day.
• Follow established processed approved by the client and service motion leads.
• Maintain quality on delivery expected by each different process or motion.
• Participate in mandatory training requested by the Line Manager, Quality Assurance Analyst or other members of the senior staff.
• Keep necessary systems updated with the upmost information (example: Service Now tickets).
• Inform Line Manager of any mal function of the systems and tools necessary to complete the client tasks.
• Develop an excellent level of product knowledge to speak intelligently to clients and successfully address specific objections.
• Successfully capture client’s service expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”.
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or service usage.
• Ensure high level of professionalism during all interactions with clients and stakeholders.
• Collaborate with cross functional teams and management to drive a superior client experience.
• Follow guidance from more senior staff, as needed.
• Other duties, as assigned and necessary

Company’s overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:

The Appointment Scheduler is a vital position within the organization. You support our dynamic and growing business by scheduling patients for our 250+ optical retail stores across the United States to have an eye exam. We are the first contact the customer has and it’s important we provide the utmost respect and professionalism at all times. We operate a high-paced action-packed call center environment. We are not afraid of change and pride ourselves on incorporating state of the art techniques and equipment in everything that we do. Our ideal candidate brings a positive attitude, a high sense of urgency and naturally provides world-class customer service. The ideal candidate also displays a high attention to detail, is adaptable to changes and has the ability to position our brand by standing out from our competitors. Our appointment setting team looks for go-getters who are able to meet targets by working under pressure.

I. Responsibilities:

• Must be able to handle 120+ calls a day and keep a competitive conversion rate.
• Able to meet daily and monthly targets of appointments booked.
• Greet customers as they pick up the phone and introduce themselves and the company.
• Identify lead opportunities and convert them into appointments as close to the call date as possible.
• Present products, services and promotions in a concise, clear and attractive manner in order to attract new customers and create brand loyalty to existing ones.
• Listen attentively and answer any questions that the potential patient asks to the best of ability
• Be an advocate of the brands we represent by conveying our company’s values in every interaction.
• Work together with leadership to improve own performance in order to achieve internal goals.
• Instill confidence for customers through clear and effective communication

II. Requirements:

• Potential appointment setters must have advanced communication (English) and interpersonal skills since you are working over the phone as the first contact for our potential patients. It is very important that you portray a pleasant and professional working ethic.
• Customer Service and sales oriented.
• Pay close attention to details because you have the responsibility to document accurately and provide all the information needed for an appointment to happen.
• Conform to our standards of technical proficiency as we utilize a web-based scheduling and POS system.
• Ability to multitask.
• Maintain a positive attitude while communicating or interacting with demanding customers.
• Active listening skills.
• Results and solutions oriented
• Adaptability to change
• Energetic and outgoing personality
• Go getter and competitive attitude
• Openness to feedback
• High integrity and critical thinking when making decisions.
• Advanced English level
• Proficient with Microsoft package

III. Education and Experience:

• 2+ years’ experience customer service experience, retention, collection or tech support in a call center environment is required.
• Setting appointments or cold calling preferred but not required

We offer:

• Eyecare benefit
• Educational Program
• Growth Opportunities
• On-site doctor
• Life insurance
• Discount program
• Referral program
• Transportation in Managua
• Meal subsidy
• Salary in US Dollars

Serás Responsable De

Entrenar, asesorar y supervisar a los teleoperadores.

Establecer metas diarias, semanales y mensuales al equipo de teleoperadores bajo su cargo.

Escuchar activamente las conversaciones entre los teleoperadores y los clientes, a fin de identificar mejoras en el servicio de atención al cliente.

Monitorear el promedio de ventas diarias de cada teleoperador, para mejorar su desempeño progresivamente.

Guiar al equipo de trabajo en el logro de objetivos y metas de ventas o cobranzas planteados.

Reportar a aquellos teleoperadores que no cumplan con las políticas de la empresa y comprometan la integridad, buen servicio y rentabilidad de la misma.

Realizar seguimiento a las quejas de los clientes por fallas en el servicio.

Efectuar encuestas y sondeos de satisfacción.

Aplicar y analizar indicadores de desempeño KPI´s.

Preparar informes periódicamente sobre la gestión del call center.

Descripción

• Realizar las tareas de atención telefónica a los clientes, informando, tramitando o gestionando las diferentes solicitudes o reclamaciones de estos, canalizando las peticiones a las personas o departamentos correspondientes en caso de que sea necesario y actuando según las directrices y procedimientos establecidos, con el objetivo de lograr la satisfacción de los clientes y el cumplimiento de los estándares de calidad de la compañía.

Funciones

• Atender las solicitudes y reclamaciones de las clientes recibidas a través de los canales no presenciales (teléfono, correo electrónico, etc.) en los diversos procesos de su ámbito de responsabilidad (información, venta y postventa, etc.).
• Atender solicitudes de orientación médica telefónica, chat o video consultas.
• Mantener las relaciones internas y externas de carácter operativo y/o técnico, para intercambiar información, coordinar actividades y resolver incidencias
• Realizar las tareas administrativas de comprobación, verificación y grabación de la información facilitada por el cliente.
• Realizar las gestiones de carácter operativo o administrativo con interlocutores internos (otros departamentos, unidades técnicas, etc.) o externos (colaboradores, peritos, etc.).
• Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes realizadas.
• Realizar las tareas administrativas generales y específicas de la unidad que correspondan con su nivel y asignadas por el responsable.
• Disponibilidad para hacer turnos de 12 horas de forma rotativo.

Educación

• Mínimo Médico General con conocimientos en computación.

Experiencia

• Atención al cliente deseable.

Care Assistant

Work Location : Stockon, CA

Pay Range : $22/hr-$25/hr based on experience

Job Type : Full-Time Onsite

Our Company

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Summary

We’re seeking a passionate Care Assistant to join the Unified Care team as both technical and clinical roles to develop an innovative, team-based chronic disease management program. You will utilize iHealth devices and Unified Care platform to help manage patients with chronic conditions on-site and online with other clinical team members.

Under general supervision in a fast-paced Primary Care clinic setting, the Clinical Assistant will assist with direct patient care as dictated by established protocol and coordinate the team to achieve team goals.

• This role is eligible for clinical hours, which can be used when applying for medical school, PA, nursing school, etc.
  
  

Responsibilities

• This role requires you to be tech-savvy with the ability to work with our internal messaging channels (Google Workspace, Zoom, Google spreadsheet, pdf, printers, etc. ). Also requires you to be patient and able to explain technology to a non-tech savvy population. You will be responsible for teaching our elderly patients how the mobile app and medical device work, as well as helping them with troubleshooting any tech issues.
• Communicate effectively with both tech-savvy and non-tech savvy individuals, conveying technology concepts clearly and patiently.
• Communicate well with teammates, providers, and staff in the clinic.
• Assists with direct patient care procedures and related tasks; checks in patients assists in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations.
• Maintains accurate documentation in electronic health records.
• Performs routine specialized procedures, such as setting up the iHealth products for the patients under established protocols.
• Obtains pertinent labs and other tests as needed by the provider.
• Manages clinic inventories and medical supplies.
• Educates and advises patients on specific medical issues within established parameters including obtaining prescription information.
• Directs patient flow following provider schedules/patient appointments.
• Maintains assigned examination rooms.
• Coordinates routine office activities and administrative functions to support clinic activities.
• Practices safety, environmental, and/or infection control methods.
• Conduct patient outreach calls following provided scripts to schedule appointments, provide follow-up care information, and promote health education
• Other clinic related duties as assigned.
  
  

Qualification and Skills:

• Bachelor’s degree or above is REQUIRED
• Exceptional communication abilities and meticulous attention to detail
• Demonstrated patience and empathy, especially when interacting with the elderly
• Familiarity with fundamental medical procedures and terminologies is a plus
• Strong problem-solving skills coupled with high adaptability and a keenness to learn
• Collaborative team member with leadership potential, capacity to motivate peers, and a commitment to maintaining precise records
• Bilingual capability in Spanish is preferred
• Proficiency in computer operations and technical platforms such as Google Workspace (Chat, Doc, Spreadsheet, Slides) and Zoom
  
  

Benefits

• Medical, Dental, Vision, Life Insurance, and 401K
• Paid Time Off, Federal Holidays, and Leaves
• Annual Performance-Based Bonus
  
  

Equal Opportunity Statement

iHealth Labs is committed to diversity in its workforce and is proud to be an equal opportunity employer. iHealth Labs considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. iHealthLabs is an Affirmative Action and Equal Opportunity Employer.

Serás Responsable De

Entrenar, asesorar y supervisar a los teleoperadores.

Establecer metas diarias, semanales y mensuales al equipo de teleoperadores bajo su cargo.

Escuchar activamente las conversaciones entre los teleoperadores y los clientes, a fin de identificar mejoras en el servicio de atención al cliente.

Monitorear el promedio de ventas diarias de cada teleoperador, para mejorar su desempeño progresivamente.

Guiar al equipo de trabajo en el logro de objetivos y metas de ventas o cobranzas planteados.

Reportar a aquellos teleoperadores que no cumplan con las políticas de la empresa y comprometan la integridad, buen servicio y rentabilidad de la misma.

Realizar seguimiento a las quejas de los clientes por fallas en el servicio.

Efectuar encuestas y sondeos de satisfacción.

Aplicar y analizar indicadores de desempeño KPI´s.

Preparar informes periódicamente sobre la gestión del call center.

"¡Forma parte de nuestro equipo y revoluciona la experiencia del cliente!"

Funciones

Atender telefónicamente y de forma escrita por medio de frontapp a clientes que requieran información sobre servicios financieros del banco, de acuerdo con las políticas, reglamentos y procedimientos establecidos. Además, monitorear y analizar las transacciones con tarjetas de débito con diferente BIN, manteniendo la confidencialidad y resguardando la seguridad para prevenir el riesgo y evitar operaciones fraudulentas.

Requisitos

• Estudiante de 2° año en Administración de Empresas, Economía y Negocios, Mercadeo o carreras afines.
• Experiencia mínima de 1 año desempeñando posiciones similares
• Microsoft Office, nivel básico.
• Técnicas de servicio al cliente telefónico, manejo de quejas y objeciones.
• Sistema de monitoreo de alertas de fraude de tarjetas.
• Conocimiento de servicios bancarios y tarjetas de crédito.
• Plataforma de sistemas de Contact Center
• Disponibilidad para trabajar en horario rotativo
  
  

Competencias

• Comunicación
• Pensamiento analítico
• Planificación y organización
• Resolución de problemas
  
  

RECUERDA QUE AL DAR CLIC EN POSTULARME DEBERÁS COMPLETAR TUS EVALUACIONES EN TU PÁGINA DE CANDIDATO.

This is a full-time opportunity - Monday through Friday - 8:00am to 5:00pm

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

You push yourself to reach higher and go further. Because for you, it’s all about ensuring a positive outcome for our members. In this role, you’ll work in the field and coordinate the long-term care needs for patients in the local community. And at every turn, you’ll have the support of an elite and dynamic team. Join UnitedHealth Group and our family of businesses and you will use your diverse knowledge and experience to make health care work better for our patients. You will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.

If you live in Miami, Florida, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities

• Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the health care team
  
  

Expect to spend about 80% of your time in the field visiting our members in their homes or in long-term care facilities. You’ll need to be flexible, adaptable and, above all, patient in all types of situations.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Four-year degree plus 2+ years of relevant experience
• No degree, 6+ years of relevant social service or case management experience
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Bilingual Spanish
• Driver's license and access to reliable transportation and the ability to travel within assigned territory to meet with members and providers
  
  

Preferred Qualifications

• LTC Case management experience
• Experience with electronic charting
• Experience with arranging community resources
• Field-based work experience
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
• Background in managing populations with complex medical or behavioral needs
• Experience in long-term care, home health, hospice, public health, or assisted living
• Experience with local behavioral health providers and community support organizations addressing SDOH (e.g., food banks, non-emergent transportation, utility assistance, housing/rapid re-housing assistance, etc.)
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

Agents will be expected to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace of the customer. The preferred persons will be responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.

Additionally, the Back Office and Email Customer Service Representative is expected to:

• Provide assistance to all customers
• When the queue permits, responsibilities include back office work
• Provide customers with a positive customer service experience
• Attain or exceed company goals/quotas
• Adhere to IBEX Nicaragua company policies and work standards
• When necessary the option to flex from backoffice, email, chat and voice lobs
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate your thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 35 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Great computer proficiency.
• Understanding of mobile applications and troubleshooting.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
• NO PREVIOUS WORK EXPERIENCE REQUIRED, although experience working in a BPO company handling non-voice (e-mail / chat) program/campaign is a plus.
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

Descripción

• Realizar las tareas de atención telefónica a los clientes, informando, tramitando o gestionando las diferentes solicitudes o reclamaciones de estos, canalizando las peticiones a las personas o departamentos correspondientes en caso de que sea necesario y actuando según las directrices y procedimientos establecidos, con el objetivo de lograr la satisfacción de los clientes y el cumplimiento de los estándares de calidad de la compañía.

Funciones

• Atender las solicitudes y reclamaciones de las clientes recibidas a través de los canales no presenciales (teléfono, correo electrónico, etc.) en los diversos procesos de su ámbito de responsabilidad (información, venta y postventa, etc.).
• Atender solicitudes de orientación médica telefónica, chat o video consultas.
• Mantener las relaciones internas y externas de carácter operativo y/o técnico, para intercambiar información, coordinar actividades y resolver incidencias
• Realizar las tareas administrativas de comprobación, verificación y grabación de la información facilitada por el cliente.
• Realizar las gestiones de carácter operativo o administrativo con interlocutores internos (otros departamentos, unidades técnicas, etc.) o externos (colaboradores, peritos, etc.).
• Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes realizadas.
• Realizar las tareas administrativas generales y específicas de la unidad que correspondan con su nivel y asignadas por el responsable.
• Disponibilidad para hacer turnos de 12 horas de forma rotativo.

Educación

• Mínimo Médico General con conocimientos en computación.

Experiencia

• Atención al cliente deseable.

OFICIAL DE CALL CENTER

BANCO FICOHSA | MANAGUA, NICARAGUA

Objetivo del Puesto:

Atender las solicitudes, consultas y/o reclamos de clientes vía telefónicamente, a través de esta comunicación se deberá de brindar resolución y seguimiento a los casos recibidos, asegurando la calidad y tiempo de resolución de las gestiones ingresadas, considerando siempre el cumplimiento de los procesos, políticas y procedimientos de servicio al cliente de acuerdo a la normativa de transparencia.

Realizar venta efectiva a los clientes que nos contactan para cumplir con las metas establecidas por el negocio

Principales Funciones:

Atender solicitudes de gestiones, consultas o reclamo por teléfono brindando un servicio de calidad.

Cumplir con los indicadores de servicio establecidos en el call center.

Cumplir con la meta de colocación de productos que el banco estipule que deben de colocarse en el canal de call center.

Garantizar el cumplimiento de la normativa de transparencia, cumplimiento de los procesos, políticas y procedimientos del Call Center Nicaragua, durante el proceso de atención de gestiones.

Formación Académica:

Graduado de carreras de las ciencias económicas

Manejo de paquete office

Disponibilidad de horarios rotativos

Experiencia Profesional

1 año de experiencia en ventas y servicio al cliente

Competencias

Orientado a resultados

Comunicación

Tolerancia la presión del trabajo

Do you have a heart for supporting youth on their path to educational success? As a Case Manager in the Keeping Kids in School program, you’ll play a vital role in nurturing the growth and resilience of youth and families across Sonoma County. This is your opportunity to be a guiding presence, helping to remove barriers to school attendance and engagement while empowering students to thrive.

Collaborating closely with school districts and the Sonoma County Juvenile Probation Department, as a Case Manager, you’ll provide personalized support through skill-building, case management, and resource connection. Your advocacy will ensure families gain access to the care and services they need, fostering hope and progress within educational, social, and health systems. Beyond casework, you’ll help create meaningful school interventions, contribute to impactful district-wide events, and champion innovative solutions to improve attendance. This position calls for an active, onsite presence within our partner districts and the community, making a hands-on difference in the lives of K-12 students with empathy, expertise, and unwavering commitment.

About Kkis

Seneca's Keeping Kids in School (KKIS) Program is a strengths-based and family-centered program that increases students’ school engagement by addressing factors that lead to chronic absenteeism. KKIS is a collaboration between Seneca Family of Agencies, select school sites across Sonoma County, and Sonoma County Juvenile Probation. KKIS provides individualized case management services to youth and families and contributes to system-level interventions that support school and community-wide improvements in student engagement.

About Seneca

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Responsibilities

• Provide counseling, case management, and crisis intervention services to youth and families in homes, schools, and community settings
• Conduct assessments to identify needs, barriers, and strengths to establish individualized goals and action plans with clients, caregivers, and school teams
• Facilitate monthly action plan review meetings with clients, families, school teams, and other participating members
• Provide youth and family with linkage to school and community resources to meet their needs and establish sustainable solutions
• Integrate into assigned school communities by working with administration and school intervention teams, attending multidisciplinary meetings, and participating in other school events
• Develop and maintain healthy partnerships with a variety of mental health, school, and community providers
• Provide technical assistance in the form of school or district wide interventions and participating in school or district wide events
• Advocate for creative problem solving to address underlying student/family barriers to success in school
• Make efforts to understand the history of Black, Indigenous, People of Color (BIPOC) in the United States and further Diversity, Equity, and Inclusion
  
  

Qualifications

REQUIRED

• Education/Experience Requirements:
• Bachelor’s degree OR
• Associate degree or equivalent + 1 year of applicable experience OR
• High School Diploma/GED + 2 years of applicable experience
• Applicable experience can include paid or unpaid experience working with youth or families or working in the social services field
• Bilingual in Spanish required
• Flexible schedule with the ability to work some evening hours as needed
• Must be at least 21 years of age
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements

Preferred

• Experience working with children in out-of-home care
• Ability to work as a team player, with diverse population and demonstrates cultural competency
  
  

SCHEDULE

• Full-time; Monday - Friday, 9am - 5:30pm
• Hybrid; provide in-person services & complete documentation remotely
  
  

Benefits

• Starting at $25.46 - $27.96 per hour, commensurate with experience
• Salary increases each year
• Mileage reimbursement
• 5 weeks of Paid Time off and 11 Paid Holidays
• Comprehensive benefits package:
• Medical, dental, vision, chiropractic, acupuncture, fertility coverage
• Long-term disability, family leave, and life insurance
• 50% paid premiums for dependents
• 403b Retirement Plan
• Employer-paid Employee Assistance Plan
• Seneca is a Public Service Loan Forgiveness certified employer
• Scholarship opportunities, ongoing training, and professional development opportunities
• Promotional opportunities across the agency in California and Washington

Job Title

Specifying Spanish Bilingual Representative (Remote)

Job Description

The Specifying Spanish Bilingual Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Title: Specifying Spanish Bilingual Representative (Remote)

Location: WAH-Remote (NA) – U.S.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Specifying Spanish Bilingual Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Specifying Spanish Bilingual Representative (Remote) at Concentrix, you will:

• Utilize client systems to investigate customer part inquiries
• Provides verification and/or recommendation on correct auto parts requirements
• May require considerable adaptation in response to the particular customer in order to achieve success
• Maintain database case notes on all situations
• Reads and researches relevant materials and resources to stay current in programs
• Deliver expert customer experiences…with a smile.
  
  

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High School diploma or GED equivalent required.
• Must be fluent in Spanish in verbal and written form
• Additional Automotive Parts training or certifications a plus
• 1 - 2 years of Automotive Parts Counter experience
• PC / Keyboarding Skills including Word & Excel
  
  

What’s In It For You

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $16 per hour (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits
  
  

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility To Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May Be Performed

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish
  
  

To request a reasonable accommodation please click here.

Company’s overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:

This position is responsible for all duties associated with the administration of telecommunications systems across multiple channels company wide, assisting the telecommunications Coordinator with daily tasks assigned to projects such as but not limited to new users onboarding, training, systems and Internet Service Providers management and providing technical support for all support applications in the company. The Telecommunications specialist follows up the day-to-day execution and monitoring of applications changes, performance, ad-hoc data analysis, reporting (daily, weekly, monthly, quarterly, etc.), troubleshooting of production issues, and operational support across multiple company departments.

Responsibilities:

• Execute Monthly Cost Reduction Audits and Enhancements that contribute to our main Profit Improvement Project.
• Takes on full day to day administration of the contact center and stores telephony software, ensuring optimal performance and functionality in all aspects such as design, creation, testing, maintenance and support of call routing, IVR flows, skills management, campaigns and UI Design.
• Manage Internet Service Providers ordering, installation, configuration, billing and enhancement projects.
• Perform continuous in-depth analysis of systems, applications and ISPs results and provide strategic solutions to improve performance.
• Provide in-depth reporting on software/applications data.
• Support and fulfill the users' day-to-day needs on all aspects of the support software and applications.
• Support the onboarding and training needs of new software/applications users.
• Perform software users' management ensuring proper access and permissions.
• Assist the Telecommunications Coordinator with data clean up, uploads, download and organization.
• Assist the IT Operations with the installation guidelines, set-up and requirements for each software or application.
• Assist the IT Operations with technical support and diagnostics for support systems and applications.
• Perform periodic tests and audits to guarantee optimal functionality of all support software.
• Pull data from systems and perform data analysis upon request.
• Documentation of system configurations and historical tracking of changes to strategies.
• Provide technical advice on new software and solutions discovery when necessary.
• Complete additional tasks assigned by the Telecommunications Coordinator and/or department manager.

Education and Experience:

• Bachelor's degree in computer science, Engineering or any related field is preferred.
• +1 year of experience in support with tickets and/or Tech Support
• Previous experience in Telecom Networking projects is a plus.
• Previous experience in project management roles is a plus
• Previous experience with billing support and handling provider requests.

Required Skills:

• High sense of organization and proactivity.
• Experience troubleshooting a variety of complex computer issues.
• Basic to intermediate knowledge of SQL.
• Advanced experience in Microsoft Excel and/or Google Sheets.
• Ability to work independently with minimum supervision.
• SCRUM agile project management framework.
• Ability to react quickly and effectively in a high pressure, time-sensitive environment.
• Business minded, self-motivated and works well with others.
• Upper-Intermediate to advanced English Level.
• Basic to intermediate knowledge of Networking is a plus.
• Programming experience and UI design is a plus.

We offer:

• Eyecare benefit
• Educational Program
• Growth Opportunities
• On-site doctor
• Life insurance
• Discount program
• Referral program
• Transportation in Managua
• Meal subsidy
• Salary in US Dollars

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

Benefits & Perks

MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

APPLICATION DETAILS

No Resume Required, On-site Interview

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Join our team and help us grow! As a member of the Spanish Language Line, you'll assist with interpreting incoming calls, messages, and email to our office and send them to the appropriate personnel. This role requires accurate concepts and explanations with no additions or omissions and according to conventions of specified interpretation protocol.

Your work is crucial and critical to our continued success. Our compensation package and bonuses will reward you for that contribution. We will train the right fit for this position. We believe in rewarding our employees for their dedication and commitment to excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

______

Position Responsibilities

Key Responsibilities:

• Interpret various dialect meanings while translating verbally or in written form.
• Provide translation services to all MCI offices.
• Translate a high volume of calls daily.
• Provide high-quality customer service for internal and external customers.
  
  

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

You must be confident, outgoing and self-motivated with a strong work ethic. You must be a team-oriented person who is open minded, willing to learn, and who has the ability to function effectively in a fast paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key.

Specific Qualifications For This Role Include

• Strong attention to detail
• Data entry accuracy
• Understanding of and willingness to adhere to process guidelines
• Exceptional time management skills
• Excellent ability to speak, read and write fluently in English and Spanish
• Familiar with various dialect meanings in both English and Spanish
• Previous experience in the insurance field is desirable
• Ability to meet tight deadlines, maintain confidentiality and provide work direction.
• Solid sense of ownership
• Advanced skills with MS Office tools
• Impeccable attendance
• Ability to work in metrics driven, fast-paced, and dynamic environment
• Timely, proactive, and assertive, problem-solving
• Strong understanding of confidentiality
• Experience in a call center environment is preferred but not required
  
  

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.
  
  

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  
  

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.
  
  

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

About The Company:

S&T Properties is a full-service rental management company that maintains vacation properties across Canada. We manage the entire rental operation from setting up new units to communication, property maintenance, and marketing. We are a small but dedicated team of professionals committed to efficiency, optimization and integrity. Our company is dedicated to the growth and development of each employee.

About the job

• Manage booking communication with all the guests through different channels.
• Receive phone calls from guests and troubleshoot issues
• Adjust prices in the calendar for the upcoming seasons
• Coordinate communication with the cleaning staff and assign tasks to them.
• Report maintenance issues and follow up with the different contractors
• Escalate resolution cases through the different booking platforms and follow up with the case managers
• Order supplies for the different properties
• Update the property management database
• List the new properties in the different booking platforms
• Coordinate different tasks for the project management of new properties

What we are looking for:

• Exceptional English - both written and spoken
• Exceptional customer service skills
• Ability to solve complex issues
• Ability to handle stressful situations
• Ability to understand new technology and adapt to fast-paced environments
• Positive attitude and willingness to always learn
• Hotel or property management experience is an asset

What we offer:

• Competitive wages
• Growth opportunities
• Benefits after 6 months
• Amazing team

Earn Up to $47,000 per year + Benefits + Time Off

Chrysalis Health is a leading provider of behavioral healthcare with over 25 years of experience serving clients, and we are proud to support both new and experienced professionals as they grow their careers in mental health and case management.

OUR MISSION:

To ensure our clients achieve optimal levels of wellbeing through the provision of compassionate, innovative, and effective behavioral and mental health services.

As a CAT Case Manager at Chrysalis Health, you will work directly with youth and families to provide community-based support, connect them with needed services, and help build stronger, more stable lives. You’ll play a vital role in enhancing client inclusion in the community by coordinating care plans, linking services, and advocating for family needs in home and natural environments.

One of the benefits of joining Chrysalis Health is our commitment to your professional journey. Whether you're newly certified or pursuing your CBHCM credential, we provide resources and mentorship to support your certification, development, and growth into future clinical roles.

Robust Benefits to Meet All Your Needs:

• Competitive pay rates with performance-based incentives
• Flexible work schedule for better work-life balance
• 50% funding support for CBHCM or Provisional Certification (CBHCM-P)
• Paid Time Off (PTO)
• Health Insurance with employer contribution
• Dental, Vision, Legal, and Pet Insurance
• Life Insurance and Voluntary GAP coverage
• 401(k) with employer match
• Mileage Reimbursement
• Phone Provided
• FREE Continuing Education Units (CEUs)
• Pathway for professional advancement into clinical roles
  
  
  

Key Responsibilities:

• Provide case management services in the home and community
• Conduct weekly face-to-face visits with youth and families
• Advocate for client and family needs, linking to necessary services
• Monitor and evaluate progress toward goals in the service plan
• Assist with transitions to adult systems of care as youth near age 18
• Coordinate adjunctive services and participate in on-call rotation
• Maintain timely documentation and compliance with Medicaid standards
• Support educational performance through tutoring and academic assistance
• Serve as a liaison between families, referral sources, and community partners
• Participate in team staffing and maintain communication with stakeholders
  
  
  

Candidate Requirements:

• Must reside in service area
• Bachelor’s degree from an accredited university in Psychology, Social Work, Human Services, or a related field
• At least one year of experience working with children experiencing serious emotional disturbances
• Spanish speaking with ability to communicate fully with clients and/or caregivers
• Compassionate, motivated, and culturally competent
• Proficient in electronic medical record (EMR) documentation
• Willing to complete CBHCM training and obtain certification within one year
• Valid Florida driver’s license, safe driving record, and insurance coverage
  
  
  

Chrysalis Health is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. Chrysalis Health also prohibits bullying and harassment of applicants or employees based on any of these protected categories.

Chrysalis Health is committed to maintaining a Drug-Free Working in compliance with all applicable state and federal laws. If you require accommodations under the Americans with Disabilities Act, please notify Chrysalis Health during the interview process

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Manage incoming calls and/ or chat from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• All other duties as assigned.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

Customer Success Manager – Workflows & Sales Engineering

Full-time | Remote

Role Overview

The Customer Success Manager (CSM) designs, implements, and optimizes AI-powered workflows for enterprise customers and supports account executives during late-stage sales cycles. The role blends client communication, solution architecture, and execution oversight.

Core Responsibilities

Workflow Design

• Translate business objectives into scalable AI workflows.
• Define data inputs, integration points, and performance metrics with client technical teams.
  
  

Implementation & Adoption

• Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.
• Remove blockers, document configurations, and ensure on-schedule launches.
  
  

Sales Enablement

• Join sales calls to validate technical fit, outline implementation effort, and build prospect confidence.
• Provide demo environments or proof-of-concept configurations as needed.
  
  

Performance Optimization

• Track KPIs such as traffic, conversion, and revenue impact.
• Recommend and implement data-driven improvements.
  
  

Training & Documentation

• Deliver enablement sessions and write step-by-step guides for client teams.
• Turn successful rollouts into reusable playbooks.
  
  

Product Feedback

• Collect client insights and submit clear, prioritized requests to Product and Engineering.
  
  

Qualifications

• 5+ years leading SaaS implementations or workflow-driven projects (AI, automation, or data platforms preferred).
• 3+ years supporting enterprise accounts and managing multi-stakeholder relationships.
• Proven experience partnering with sales teams to close complex technical deals.
• Strong analytical skills; familiarity with SQL or Python is a plus.
• Excellent verbal and written communication, equally effective with business and technical audiences.
• Self-directed and adaptable, comfortable in fast-moving environments aligned to U.S. time zones.
  
  

Benefits

• Fully remote work with flexible scheduling.
• Collaborative, high-growth environment with close ties to product, engineering, and sales.