Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Who We Are

Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions.

Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.

Our Culture

No more worrying about heavy traffic conditions and looking for parking spaces to start work on time!

We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.

We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.

What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements! We Define, Measure, Analyze, Improve, Control, and Repeat.

Who You Are

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humour. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviours. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

You want to change the traditional ways of working by using more technology from your home.

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organisations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.

You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.

What The Role Does

You will primarily work on:

• Tickets sent in via the ticketing system
• Inbound technical support phone calls from customers
  
  

You Will Need To

• Have prior experience in Customer or Technical Support in a high volume, high quality environment
• Think fast on your feet
• Be agile in approach
• Be concise and precise
• Type quickly and well
• Have a go-getter attitude and proactive approach
• Be willing to work on rotating shifts where needed
  
  

To Be Eligible To Apply, You Will Need

• A stable internet connection of at least 10 Mbps up and down.
• A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM.
• A webcam and headset.
• A quiet place to work.
• A go-getter attitude and a willingness to learn and teach.
• Intermediate to advanced skills in MS Excel and Sheets.
• Excellent command of English language - comprehension, spoken and written.

APPLY HERE: https://sirius-support.breezy.hr/p/0364f2cf41f101-customer-service-executive-english-and-spanish-speaking 

BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment for outcomes that drive your business forward.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

BlueCat occupies an incredibly strategic and valuable real estate on corporate networks – the ‘first step’ taken when any device, application or service connects to a network. We literally own the intersection of digital business and cybersecurity – and that translates into incalculable opportunities for innovation and growth.

Here is what you need to know about our Customer Success team:

We are a technologically savvy and proactive team dedicated to outstanding customer experiences. We love problem solving and we take pride in being the face of BlueCat for our customers. We enjoy and thrive off of receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueCat’s front line warriors!

The Customer Success Manager (CSM) is a critical client-facing resource for enterprise-level customers. He/she is charged with delivering support account management and customer advocacy. Ultimately, the mission is to ensure the customer has the most valuable experience they can with BlueCat and that BlueCat maximizes the revenue obtained. We capture the Customer’s renewal and expand their footprint with our solutions.

As the primary point of contact responsible for orchestrating all support activities (including technical support, implementation and migration), the CSM will focus on:

-Strategic and consultative relationship-building

-Proactive account management activities

-Promoting overall customer satisfaction

-Driving product usage and adoption

-Helping to resolve ongoing technical problems while working closely with the Customer’s Enterprise Support team.

The role will manage a portfolio of diverse, high profile key accounts and collaborate with a variety of teams at BlueCat to ensure customer engagement and organizational success.

Every day will bring new and exciting challenges. You will:

- Be the leading customer advocate for a portfolio of assigned customers - build solid relationships with key stakeholders (sales, professional services, customer care, etc.) in BlueCat and foster relationships with the customer for successful support.

- Contribute to broader goals and growth beyond the scope of a single customer engagement by championing customer success and account retention strategies including account health, use of the BlueCat Community and overall engagement by maintaining ownership for the customer support relationship.

- Understand the Customer’s organization and how our product and services can support them. Inspire Customers to think strategically about how our platform can support their business needs. Create opportunities to expand the footprint within the organization through close relationships with the Customer as well as the BlueCat Sales teams. You will be responsible to maintain current customer financial targets.

- Work closely with the BlueCat Account Executive who maintains overall accountability for the customer relationship. Ensure awareness of the account support plan and alignment with the Account Executive’s strategic goals for each account.

- Create and manage strategic and tactical programs designed to maximize customer satisfaction (NPS) and adoption of product through planning, delivery and management of key milestones/engagements for customers, such as system health checks delivered by the -Enterprise Support team, Product roadmap updates provided by Product Management, etc…

- Work closely with the Product and Support Teams to troubleshoot issues, track next steps, escalate where needed, and follow-up promptly to ensure customer expectations are exceeded. Lead various meetings with customers to create visibility with stakeholders for escalations, operational reviews, tactical/ strategic planning and critical issue reviews.

- Develop referenceable experiences with the customers that can be leveraged. Coordinate with sales and marketing to create the collateral associated with these experience that can be shared with other customers as well as within BlueCat.

- Assist in the ongoing improvement of the processes, definitions and tools to drive a remarkable customer experience through activities such as retrospectives, post-mortem reviews, case reviews, etc. Be the example of a culture of innovation and accountability for customer outcomes.

- Travel to client sites and industry events is expected as well as availability to your customers when they have a need.

- Work by BlueCat’s core values.

What will you bring to the team?

- You have a passion for engaging customers. You have 5+ years’ experience managing customers in an enterprise environment and are able to demonstrate excellence in customer service

- Fluent in English and Spanish

- You have an insatiable thirst for knowledge and development and the desire to grow in your role and with the company

- You are proactive; a tenacious self-starter to the core. You thrive in a fast paced and demanding environment

- You are technically savvy with a deep desire to build and support relationships and expand the product use within a customer environment

- You are an excellent communicator - you have a way with words & can connect easily with others. You possess a strong ability to explain highly technical issues to non-technical audiences

- You recognize the need for constant improvement - always looking to do things better (both personally, as part of a team and for the company) and can showcase how you have made enhancements in previous situations

- You are capable of prioritizing and allocating resources to / focus efficiently on multiple projects

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

APPLY HERE: https://jobs.lever.co/bluecatnetworks/393d4628-5324-48c8-9b76-24f00def0605 

Job Description

We are currently recruiting for roles starting in the new year!

About Us

RelateCare is based in America and Ireland.

In the USA, We have branches in Cleveland, Ohio and Arkansas, Sherwood.

RelateCare is an expert in providing innovative consulting, administrative, and clinical support solutions to our client partners, allowing them to concentrate on direct face-to-face patient care.

Our goal is to connect patients, providers, and caregivers to the right care, at the right time, in the right place resulting in exceptional experiences and outcomes for patients and providers.

Our Work Environment Includes

• Modern office setting
• Wellness programs
• Growth opportunities
  
  

We are hiring for a Spanish Speaking Patient Services Representative to provide administrative and clinical support for our growing team. The ideal candidate has a minimum of two years of administrative experience, and must be able to accommodate flexible scheduling. You should be able to work independently, handle multiple tasks at once and be a strong communicator with strong interpersonal skills. We're looking for candidates who understand the importance of working efficiently, while always putting the needs of our patients first. This position will require regular contact with patients, so successful candidates must be committed to providing both excellent service and compassionate care.

Shift available: between 7am - 7pm, Monday to Friday, 9am - 2pm Saturdays

Responsibilities

• Listening to the questions of the customers and advising them about the products or services.
• Capturing data from the patient
• Allotting time to each customer equally.
• Dealing with medical insurance companies.
• Answering the phone calls and email inquires.
• Advising the customers about insurance plans.
• Scheduling appointments for the Patient
• Candidates will need to be able to assist patients in both English and Spanish

APPLY HERE: https://relatecare.com/careers/usa-jobs/?gnk=job&gni=8a7887a18cf53356018cfe714fe92793&gns=LinkedIn%2BLimited 

Overview

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”

Responsibilities

What CubeSmart Self-Storage offers:

• Weekly Pay - Putting money in your pocket more often
• Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off*
• Competitive Hourly Pay & Bonus
• Paid Time Off - Vacation, Sick, & Holidays
• Generous Health Benefits
• 401k Retirement Plan with Company Match
• Tuition Reimbursement
• Self-Storage Discounts
  
  

In your role at CubeSmart Self-Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.

The Assistant Property Manager is responsible for….

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform lock checks and showing units to customers.
• Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
  
  

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
• Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors)
  
  

You’ll love working here because…

YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US

Qualifications

You’d be great in this role if you have…

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• Basic computer skills.
  
  

We also want you to know that...

• You must have the ability to work Saturdays.
• Valid driver’s license and insurance with access to reliable transportation used during the workday.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Some locations may require Sunday hours
  
  

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

APPLY HERE: https://careers.cubesmart.com/careers-home/jobs/22033?lang=en-us&iis=Job%20Board&iisn=Linkedin 

Join Our Team as a Media Search Analyst in United States!

Do you have a passion for Music, Video, and Apple products? We have an exciting remote opportunity for you! As a Media Search Analyst, you'll play a crucial role in improving Siri, the Music App, Video App Store, and HomePod experiences. With flexible hours and the convenience of working from home, this role offers you the chance to contribute to a global tech giant.

WORK LOCATION: Within United States

WORK HOURS: Flexible hours and schedule

LANGUAGES REQUIRED: English

Key Responsibilities:

• Evaluate various task types, including Music and Video judgments, within different media domains.
• Utilize online tools to assess the intent and accuracy of user queries.
• Apply your market knowledge, following provided guidelines, to determine the relevance and intent of task information for your market.

Requirements:

• Full professional fluency in English is required
• You must be living in United States for at least 1 year
• Familiarity with Apple products, must currently own an Apple device
• Must have an email address associated with an Apple ID
• Strong attention to detail and excellent communication are essential
• Ability to work independently and flexibility to new techniques/processes
• A keen interest in Internet research
• Access to a broadband internet connection, computer, and necessary software (provided at your expense)
• Preferred level of education/certification - High School degree or higher (Further opportunities may arise to contribute to other tasks on a freelance basis)
• Successful completion of online evaluations demonstrating the ability to follow guidelines

Why Join the TELUS International AI Community?

• Flexible hours to work around home life
• Better Work-Life balance
• Remote work & location independence
• Positive environmental impact
• Independent contractor role

What’s Next?

To apply for this exciting project, please follow these steps:

• Click "Apply Now" and create an account.
• Sign up and complete the required fields. Ensure the email address you use matches your primary Apple ID email.
• Confirm your email, set your password, and finalize your account. Check your spam/junk folder for confirmation emails.
• Set your country to United States and select English (United States) as your primary language. Please note that you must set up your country and primary language correctly in order to view this project.

Once the application is submitted, we will review your profile. Please give us enough time to evaluate as there is a huge volume of applications. Further updates will be sent to your email.

• Don't miss this opportunity to be part of a dynamic team working on innovative technology.

Apply today: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Media-Search-Analyst-United-States/22167 

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Use an empathetic and consultative approach to correspond with customers and partners over the phone.
• Troubleshoot issues and provide customized solutions.
• Provide education and training to customers to get the most out of the program product.
• Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
• Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
• Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
• Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate your thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Great computer proficiency.
• Understanding of mobile applications and troubleshooting.
• Technical Support experience in prevouis roles is a plus.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

APPLY HERE: https://niccareers-ibex.icims.com/jobs/17769/technical-support-representative-onsite/job?mode=apply&iis=LinkedIn 

Description and Requirements

Customer Service Crypto

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Position overview:

The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.

Key responsibilities:

• Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
• Manages incoming contacts from existing or potential customers;
• Initiates outbound contacts to existing or potential customers;
• Identifies and assesses customers’ needs to achieve satisfaction;
• Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
• Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
• Meets personal/team targets;
• Maintains customer records by updating account information;
• Recommends potential products or services to management by collecting customer information and analyzing customer needs;
• Prepares product or service reports by collecting and analyzing customer information if required;
• Contributes to team effort by accomplishing related results as needed;
• Works with their line manager and all respective functions to ensure proper customer service is being delivered
• Handles changes;
• Goes the extra mile to engage customers;
• Executes other tasks related to the fulfillment of all described above.
  
  
  

Core Competencies:

• Managing self development
• Embracing technology
• Focusing on customers
• Giving support
  
  
  

Functional competencies:

• Strong oral/ written communication skills depending on channel supported
• Strong knowledge of the product/ services being supported
• Ability to manage multiple priorities and time effectively
• Ability to handle stressful situations calmly and professionally
• Knowledge in Cryptocurrencies or Financial areas - Optional
  
  
  

Qualifications:

• BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable
• English - B2:
• Oral and written comprehension
• Appropriate use of language
  
  
  

Additional Job Description

Customer Service Crypto

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Position overview:

The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.

Key responsibilities:

• Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
• Manages incoming contacts from existing or potential customers;
• Initiates outbound contacts to existing or potential customers;
• Identifies and assesses customers’ needs to achieve satisfaction;
• Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
• Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
• Meets personal/team targets;
• Maintains customer records by updating account information;
• Recommends potential products or services to management by collecting customer information and analyzing customer needs;
• Prepares product or service reports by collecting and analyzing customer information if required;
• Contributes to team effort by accomplishing related results as needed;
• Works with their line manager and all respective functions to ensure proper customer service is being delivered
• Handles changes;
• Goes the extra mile to engage customers;
• Executes other tasks related to the fulfillment of all described above.
  
  
  

Core Competencies:

• Managing self development
• Embracing technology
• Focusing on customers
• Giving support
  
  
  

Functional competencies:

• Strong oral/ written communication skills depending on channel supported
• Strong knowledge of the product/ services being supported
• Ability to manage multiple priorities and time effectively
• Ability to handle stressful situations calmly and professionally
• Knowledge in Cryptocurrencies or Financial areas - Optional
  
  
  

Qualifications:

• BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable
• English - B2:
• Oral and written comprehension
• Appropriate use of language
  
  
  

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

APPLY HERE: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Crypto-Customer-Service/65717?source=LinkedIn 

Acerca del empleo

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key Responsibilities

• Effectively handles inquiries and requests from corporate and professional traders
• Continuously upgrade skill sets
• Lead by example to demonstrate full ownership of outstanding customer service
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
• Cross-team interactions
• You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
• Experience and a deep interest in working with Finance, Mathematics or Statistics
• Good understanding of trading and derivatives markets
• Strong analytical ability
• Experience in customer relations, ability to handle requests and inquiries is essential
• Excellent communication skills in English
• Passionate about cryptocurrency and blockchain world
• Detail-oriented
• Security and privacy focus
• Familiar with Office Suites (especially Excel)

APPLY HERE: https://bitfinex.recruitee.com/o/customer-support-specialist-fully-remote-2-5/c/new?source=LinkedIn+Basic+Jobs 

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You Will Be Responsible For

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
  
  

Ideal Profile

• Analytical and critical thinking
• Strong oral and written communication abilities.
• Advanced English Level
• Teamwork oriented
• Strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Quiet and distraction-free environment to work
• Problem-solving
• Possess self-motivation to achieve and exceed goals
• Immediate availability preferred.
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Flexible working options

APPLY HERE: https://www.linkedin.com/jobs/view/4040606107/?alternateChannel=search&refId=f6zGGYWC%2BBedssHr2neEAw%3D%3D&trackingId=CDqaFM8bBVaFBgd%2FTY6qvw%3D%3DV 

Role: Curricular Specialist

Location: LATAM

Job type: Full time, Contractor, Remote

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day.

The role

The Curricular Specialist will play a crucial role in supporting the research and design phases for a portfolio of projects within the QS department. This position involves collaborating closely with senior leaders, cross-functional teams, and subject matter experts to ensure comprehensive analysis that informs the development of precise project requirements and product roadmaps.

As a Curricular Specialist, you will be integral to the curricular research phase of new content development, ensuring that instructional design decisions are based on thorough, high-quality analysis. Your responsibilities will include evaluating labor market analytics, understanding educational goals from our partners, and assisting in developing instructional strategies. This work will guide the creation of new programs, revisions to existing ones, and the development of new educational

In this role, you will:

• Support Curricular Analysis and Research: Collaborate with data taxonomers, annotators, machine learning experts, and university partners to analyze curricula and launch new educational programs. Utilize your expertise in instructional design to identify and address key research questions that guide content development. Your contributions will help ensure alignment between college syllabi and industry demand, facilitate the creation of stackable credentials, meet higher education standards, and enhance the career relevance of educational products.
• Evaluate Educational Content: Assess the scope, standards, and other relevant criteria of higher education content. This includes analyzing potential trade-offs in course content concerning objectives like alignment with academic and career relevance.
• Synthesize Research Findings: Compile curricular research findings into detailed reports and summaries, providing clear options for curriculum development. Emphasize how these choices affect student engagement, learning outcomes, and industry alignment.
• Develop Informative Reports: Create reports to guide the development of prototypes for new educational content or instructional resources. Offer research-based insights that inform the instructional design strategies of universities
• Collaborate with Key Stakeholders: Work closely with senior leaders, instructional designers, and subject matter experts to ensure that research findings are effectively communicated and seamlessly integrated into the design and development process.
• Engage and Support Stakeholders: Assist in identifying and engaging stakeholders, including educators, policymakers, and administrators. Gather insights to ensure that your analysis is relevant and actionable across diverse educational contexts
• Assess Operational Viability: Collaborate with the QSEM department to evaluate the operational feasibility of proposed curriculum options. This involves analyzing market size, reach, and client operational implications of new content development.

Who are we looking for?

We seek an analytical thinker with a genuine passion for delving into curricular research and exploring new educational frontiers. You thrive on the challenge of navigating complex data, making connections that others might overlook, and using these insights to inform superior curriculum design. While detail-oriented, you also understand the broader implications of your work, making you an invaluable team resource. Your curiosity drives you to push beyond conventional boundaries, continually expanding the scope and quality of your research.

You are comfortable addressing clients in both English and Spanish and can translate your findings into actionable insights that guide instructional design decisions. Your ability to adapt and quickly reprioritize based on the team's demands is essential. As part of a highly motivated group, your capacity to learn swiftly, take ownership of tasks, and proactively tackle significant challenges is key.

You have:

• Proven Experience in educational research, curriculum development, or instructional design, with a strong focus on content analysis and standards alignment.
• A solid background in analysis, capable of producing robust agendas that drive meaningful insights.
• A desire to explore new content areas and push the boundaries of traditional educational research.
• Critical Thinking: Exceptional skills in critical thinking, enabling you to produce and document comprehensive research that informs high-stakes instructional design decisions.
• Domain Knowledge: Familiarity with higher education standards, course certification requirements, and other educational structures, with the ability to apply this knowledge across various disciplines.
• Cross-Functional Experience: Experience working on cross-functional teams, coordinating with various departments to ensure research aligns with broader organizational objectives.
• Communication Skills: Excellent ability to present complex research findings in a clear and actionable manner to stakeholders at all levels.
• Collaborative Mindset: Ability to work effectively with senior leaders, instructional designers, and other team members to integrate research into the instructional design process.
• Attention to Detail: A commitment to quality, ensuring that all research outputs are thorough, accurate, and aligned with project goals.
• Project Management: Ability to manage multiple research projects simultaneously in a fast-paced

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

APPLY HERE: https://qs.bamboohr.com/careers/283 

Position Overview

The Customer Service Representative (CSR) in a call center is responsible for providing exceptional customer service to callers, handling inquiries, resolving issues, and ensuring a positive customer experience. CSRs are the frontline representatives of the company and play a critical role in building and maintaining customer relationships.

Key Responsibilities

• Customer Support and Issue Resolution:
• Respond to incoming calls, emails, or chat messages from customers professionally and courteously.
• Address customer inquiries, concerns, and complaints promptly and effectively.
• Troubleshoot and resolve customer issues, providing appropriate solutions and alternatives when necessary.
• Escalate complex or unresolved issues to higher-level support or management as required.
• Product and Service Knowledge:
• Acquire a comprehensive understanding of the company's products, services, and policies.
• Stay up-to-date with any changes or updates to products and services to provide accurate information to customers.
• Order Processing and Management:
• Assist customers with placing new orders, processing returns, and tracking shipments.
• Accurately enter and update customer information and interactions in the company's database or CRM system.
• Customer Retention and Satisfaction:
• Strive to ensure customer satisfaction and retention by offering proactive assistance and personalized service.
• Identify opportunities to upsell or cross-sell products and services based on customer needs.
• Communication and Teamwork:
• Collaborate with other CSRs, supervisors, and different departments to resolve customer issues and improve service delivery.
• Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
• Quality Assurance:
• Adhere to call center guidelines and quality standards to deliver consistent and high-quality customer service.
• Follow scripting and call flow guidelines while maintaining a friendly and professional demeanor.
• Time Management and Performance Metrics:
• Manage call volumes and respond to customer inquiries within specified timelines.
• Meet individual and team performance metrics, such as average handle time (AHT) and customer satisfaction scores.

Qualifications And Skills

• High school diploma or equivalent; some college education may be preferred.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Patience, empathy, and the ability to handle difficult customer interactions with a positive attitude.
• Basic computer proficiency and familiarity with customer service software, CRM systems, and call center tools.
• Strong problem-solving skills and the ability to think on your feet.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.

APPLY HERE: https://telecomnetworks.breezy.hr/p/2b8a0c93b970-customer-service-agent-rd 

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Use an empathetic and consultative approach to correspond with customers and partners over the phone.
• Troubleshoot issues and provide customized solutions.
• Provide education and training to customers to get the most out of the program product.
• Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
• Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
• Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
• Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate your thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Great computer proficiency.
• Understanding of mobile applications and troubleshooting.
• Technical Support experience in prevouis roles is a plus.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

APPLY HERE: https://niccareers-ibex.icims.com/jobs/17769/technical-support-representative-onsite/login?mobile=false&width=1140&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 

Job Title: Customer Success Manager

Position Description:

We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer loyalty, driving adoption, and increasing retention and upsell opportunities.

About the Company:

Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.

Availability:

• Full-time: Monday to Friday, 8 AM–5 PM CST
• May occasionally require weekend work

Key Responsibilities:

• Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners
• Build and maintain trusted adviser relationships with customers to identify upsell opportunities for additional products and services
• Oversee post-sales activities, ensuring customers experience tangible benefits from the solutions provided
• Develop and execute Customer Success Plans to drive adoption and value realization of the company's solutions
• Act as the voice of the customer by providing actionable feedback to internal teams
• Identify risks to customer success and collaborate with account teams to create and implement risk mitigation strategies

Required Experience and Qualifications:

• 3+ years of Customer Success or Inside Sales experience
• Proven ability to build deep customer relationships and manage accounts for sustained revenue generation
• Enthusiastic approach to customer engagement, with the ability to understand and address customer needs effectively
• Strong technical acumen, including experience with Google Workspace (preferred over Microsoft Office)
• Demonstrated ability to adopt and leverage web applications for customer success
• A strong desire for action and willingness to take initiative

Language Requirement:

• C2 Level of English proficiency

Preferred Skills and Experience:

• Familiarity with HubSpot CRM
• Experience working in a small business or startup environment
• Track record of increasing customer satisfaction, retention, and upsell for technology products

Compensation:

• Competitive salary range of ~$1700 - 1900 USD per month, commensurate with experience and qualifications
• Salary paid in USD or Local Currency, according to your preference
• Commissions awarded per seating
• Additional incentives based on performance

Benefits:

• Paid Time Off (PTO): 10 days annually
• Paid Holidays: Local official holidays
• Lunch and Breaks: Paid
• Unpaid Leave: Available upon coordination

If you’re a driven professional who thrives on building relationships and delivering results, we encourage you to apply for this exciting opportunity!

APPLY HERE: https://www.linkedin.com/jobs/view/4125993576/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=CsKZs%2Fuw4btE2riOMySCrA%3D%3D&trackingId=drodNPYceCuQC3rz%2Fb0vNA%3D%3D&trk=flagship3_search_srp_jobs 

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About You

• You speak English at an advanced level (minimum C1).
• You are located in Colombia, Costa Rica, El Salvador, Guatemala and Nicaragua.
• You have in-depth gaming knowledge and love anything related to video games.
• You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop.
• You are a fast learner, take initiative and excel at troubleshooting.
• You have a dedicated quiet workspace located within your residence.
• (Optional) Experience in a Customer service environment is a plus.
  
  
  

Technical requirements

A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally

• A minimum of 8 GB RAM
• A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
• An Intel Core i5-8260U or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
• An AMD 7870 GPU or better/similar.
• 2 Monitors
• A smartphone usable for two-factor authentication that runs at least:

• Android 8.0 or newer
• Apple iOS 15.0 or newer
  
  
  

What we offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs.
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
• Innovative digital tools and comprehensive training, with access to our library of online training courses.
• Various learning and career development initiatives throughout the year.
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few.
  
  
  

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

• As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

APPLY HERE: https://jobs.5ca.com/jobs?gh_jid=4052031101&gh_src=d4e70432teu 

Step into a Meaningful Role as a Legal Intake Specialist!

Ready to take your sales career to new heights? At VirtualStaffingCareers.com, we’re looking for a detail-oriented and empathetic Legal Intake Specialist to be the welcoming first point of contact for our clients. Your role will be crucial in gathering key case information, preparing documents, and providing top-notch service from the very first interaction.

What You’ll Be Doing:

• Engage with potential clients via phone and email, creating a welcoming and professional first impression.
• Leverage your sales skills to generate leads, guide clients through the intake process, and convert inquiries into active cases.
• Conduct initial client assessments to determine eligibility and ensure the right cases are taken on.
• Organize and gather essential case documents to streamline the process for our legal team.
• Schedule and follow up on client appointments, ensuring timely communication and building rapport.
• Assist in drafting and filing legal documents, helping the team stay organized and efficient.
• Provide exceptional customer service, building trust and enhancing the company’s reputation through every interaction.

What We’re Looking For:

• Strong English communication skills (C1 level), both written and verbal.
• Bilingual fluency in both Spanish and English is essential.
• 2+ years of customer service experience, with a focus on listening, empathy, and problem-solving.
• Experience in sales or client-facing roles is a must! You should be comfortable driving results and converting leads into active cases.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail and the ability to manage multiple tasks at once.
• Comfortable working remotely with a reliable internet connection and a quiet, professional workspace.
• Prior experience in a legal setting is a bonus, but not required.
• Own a laptop or desktop (8GB RAM, Core i5 or above) and a stable internet connection (minimum 10 Mbps).
• Availability to work US business hours.

Why You’ll Love Working with Us:

Location: Remote (Work from home), Weekends OFF!

Applicants from other Latam countries are welcome to apply.

Only resumes in English will be accepted.**

About Us:

Learning Genie is a fast-growing SaaS EdTech company based in California. We develop leading AI-powered curriculum and assessment tools that revolutionize the teaching and learning experience in K-12 classrooms. Our innovative tools have already supported over 1 million students and 30,000+ classrooms.

At Learning Genie, we're building a dynamic and innovative team that thrives on creative thinking, mutual support, and a dedication to excellence. We offer cross-department learning opportunities and open paths to leadership roles for high-performing individuals.

If you're passionate about education and seeking a career with fast growth potential, join us in shaping the future! Learn more about us at https://www.learning-genie.com.

As a Technical Support / Account Manager /Customer Success at Learning Genie Inc, you'll play a crucial role in providing high-level technical assistance on our SaaS software users. Your responsibilities will extend beyond conventional support, involving collaboration with our customers to enhance their experience and address complex challenges. This position is designed for individuals with a proven track record, aiming for career progression into supervisory roles and contributing to solving intricate problems.

Roles & Responsibilities:

- Master our product to deliver comprehensive onboarding/training.

- Manage inbound and outbound calls with a focus on maintaining a customer satisfaction rating of 9.0 or higher.

- Identify and escalate priority issues according to customer specifications.

- Provide client support via email and phone, offering troubleshooting and solutions.

- Guide users with simple, step-by-step instructions.

- Document technical issues and solutions to provide valuable feedback to developers for product enhancement.

- Collaborate across departments for effective travel coordination and scheduling.

Who You Are:

- Previous Technical Support Experience (2+ years required).

- SaaS product support experience is a PLUS.

- Excellent oral and written communication skills in English.

- Strong analytical and problem-solving abilities.

- Adaptable to change and receptive to feedback.

- Prior experience in a Software Service Company is a plus.

Career Path:

This role is a stepping stone to an Educator Success/Account Manager position within 4-6 months for individuals who consistently demonstrate excellent results.

What do we offer?

• Weekends off.
• 40-hour working week (US time zone: 8 am - 4:30 Pacific Standard time; with 30-minute lunch)
• Salary range between $1600 to $1900 based on experience
• Monthly Bonus for high customer satisfaction scores. (up to $100)
• Special project bonus (up to $250 per quarter).
• Quick path to account managers/customer success trainers (6-12 months)
• Hiring Bonus

APPLY HERE: https://www.linkedin.com/jobs/view/4121168162/?alternateChannel=search&refId=SY4nGBRzJItLEPpvNzUhVA%3D%3D&trackingId=T62e0toh9NDvsIHKRwf%2F1A%3D%3D&trk=d_flagship3_search_srp_jobs 

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.

We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .

We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.

What you'll do:

• Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
• Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
• Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
• Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
• Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.
  
  

Who you are:

• You are comfortable working in a remote environment with reliable internet access.
• You have proven customer support experience, ideally in the rent/lease-to-own industry.
• You exhibit strong phone contact-handling skills and active listening.
• You possess excellent communication and presentation skills; being bilingual is a plus.
• You demonstrate the ability to multitask, prioritize, and manage time effectively.
• You hold a high school diploma or equivalent; a college degree is preferred.
  
  

Compensation and Benefits:

• Compensation: Base pay varies based on experience.
• Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
• Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.
  
  

Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com  and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn 

Who are we?

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

Please note that only candidates based in Central/South America will be considered for this position.

Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST.

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities

• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
• Reach sales & retention targets to ensure the customer experience is maximized.
• Educate our growing customer base in the use of our tools and the technology that backs it up.
• Become an expert in every aspect of our products & be a true advocate for our customers.
• Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
• Investigate technical issues and provide ideas for fixes.
  
  

Job Requirements

• 2+ years in a Customer Service role responding to large volumes of emails and chats.
• Fluency in English is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently.
• Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
• Experience working remotely is an advantage
• Strong communication skills, some of our team members are located in other offices.
• Genuine desire to create the best customer journey possible.
• Able to explain complex concepts in easy-to-understand language.

APPLY HERE: https://app.dover.com/apply/ueni-ltd/fd11d124-7699-4db4-8011-007ce8030f0e?rs=42706078 

Thrive (Shopventory Inc., DBA Thrive) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to make informed decisions.

The product is robust. This means trained support experts are a must. Helping retailers reach their goals is not easy, but it's what we do every day! So we're looking for generally awesome people to help us out!