Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Job Description

Client Service Representative

On-Site

Monday - Friday, 9:00 am - 6:00 pm CST

Springfield, IL, Dallas Fort Worth TX, Wilmington, DE

If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.

We’re hiring a Client Service Representative for our UCC department. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

Some of the things you’ll be doing:

• Build relationships with our clients to better understand their unique needs and concerns
• Fulfill requests and answer questions for internal and external customers
• Respond promptly to customer inquiries via phone or electronically
• Provide excellent customer service to both internal and external clients
• Organize the workflow to meet customers’ time frames and demands
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
  
  

What technical skills, experience, and qualifications do you need?

• Experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Effective verbal and written communication skills
• Salesforce experience a plus
  
  

#CSC

#CSCCareers

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $35,000-40,000.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.

APPLY HERE: https://hczw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/11249?utm_medium=jobshare&utm_medium=jobboard&utm_source=linkedin 

Description

Our Bilingual Spanish Representative team starts at $36,400 per year ($16.50 an hour base wage and an additional $1 an hour for language differential) plus bonus.

Must live in Texas to be eligible for this remote position.

Representante Bilingüe en Español

Nuestro equipo bilingüe en español comienza en $ 36 400 por año ($ 16,50 por hora de salario base y $ 1 adicionales por hora en lenguaje en diferenciales) más bonificación.

Debe vivir en Texas para ser elegible para este puesto remoto.

What will I do as a Bilingual Spanish Representative?

Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.

¿Qué hare como Representante Bilingüe en Español?

¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.

Duties And Responsibilities

• Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
• Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
• Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
• Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
• Engage in a conversation with people from all walks of life.
• Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
  
  

Deberes y responsabilidades:

• Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
• Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
• Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
• Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
• Participe en una conversación con personas de todos los ámbitos de la vida.
• Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.
  
  

As a Bilingual Spanish Representative, you will get:

• Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
• Full time hours. 40-hour work week.
• Job Stability. We’ve been in business since 1936.
• Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!
• Annual Performance Reviews. We reward your good work with more money.
  
  

Como Representante Bilingüe en Español, obtendrás:

• Trabajo remoto. Esta posición es 100% remoto. Le enviaremos el equipo necesario para este puesto.
• Horario de Tiempo Completo. Semana laboral de 40 horas.
• Estabilidad laboral. Estamos en la industria desde 1936.
• Tiempo libre pagado. Porque el descanso no es una recompensa, es necesario para tu bienestar.
• Seguro médico, dental y de visión. Te ayudamos a cubrir el costo de su prima.
• Reembolso de matrícula. Tus metas son importantes y te ayudaremos a alcanzarlas.
• Programa de referidos. Tenemos uno de los programas de referidos mejor pagados.
• Crecimiento profesional. La mayoría de nuestros altos directivos comenzaron como agentes. ¡Promovemos desde dentro!
• Revisiones anuales de desempeño. Premiamos tu buen desempeño con más dinero.
  
  

What are the qualifications to be a Bilingual Spanish Representative at Afni?

• At least six months working in a service or sales environment
• Ability to work in a fast-paced environment
• Ability to multitask and use effective time management
• Ability to communicate written and verbally in both Spanish and English
• Computer skills
  
  

¿Cuáles son los requisitos para ser un representante bilingüe en español

en Afni?

Al menos seis meses trabajando en servicio al cliente o ventas

• Capacidad para trabajar en un entorno acelerado
• Capacidad para realizar múltiples tareas y utilizar una gestión eficaz del tiempo
• Capacidad para comunicarse escrita y verbalmente en Espanol y Ingles
• Habilidad para trabajar con un CRM.
  
  

TXVHINBL

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

En Afni ofrecemos igualdad de oportunidades de empleo a todas las personas calificadas. El empleo se basa en las capacidades y cualificaciones personales sin discriminación por motivos de raza, color, religión, sexo, edad, origen nacional, discapacidad o cualquier otra característica protegida según lo establecido por la ley. Esta política de Igualdad de Oportunidades de Empleo se aplica a todas las políticas y procedimientos relacionados con el reclutamiento y la contratación, la compensación, los beneficios, la terminación y todos los demás términos y condiciones de empleo.

Requirements

• What You Need to Thrive in Our Remote Environment:
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours

Lo que necesitas para prosperar en nuestro entorno remoto:

• Solo servicio de Internet por cable o fibra (sin acceso telefónico, DSL, satelital o celular)
• 25 Mbps de descarga/10 Mbps de subida
• Tasa de ping: menos de 100 ms
• Un espacio de trabajo privado con escritorio/silla donde el ruido del entorno (niños, mascotas, personas, aparatos electrónicos, etc.) no se pueda escuchar ni estar presente durante las horas de trabajo.
• Posibilidad de estar en la cámara web durante las horas de trabajo
  
  

Requirements

• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States
  
  

Requisitos:

• Mayor de 18 años de edad
• Preparatoria terminada

APPLY HERE: https://myjobs.adp.com/afniexternalcareers/cx/job-details?reqId=5001092678600&rb=LinkedIn 

• Bilingual (English/Spanish)
• Starting hourly rate $15.00, with unlimited monthly commission potential.
• 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM CST)
• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.
• Competitive benefits, PTO, tuition reimbursement, and more!
  
  

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
• Present a positive, professional, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
  
  

We Are Looking For Someone With

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the same time, while making calls.
• Proficiency in the English language
  
  

Benefits

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs
  
  

Work From Home Requirements

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions Of Employment

• Successful completion of background check is required for this position.
  
  

About Us

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com/our-story.

APPLY HERE: https://job-boards.greenhouse.io/signifyhealth/jobs/6485385003 

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020
  
  

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

Our Values:

• Obsess over Clients and Taskers
• Win Together with Heart
• Own the Challenge
• Be Bold
• Move Forward. Move Fast.
  
  

What You'll Work On:

Customer Obsessed

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
  
  

Insight/Metrics Driven

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.
  
  

Trusted Resource

• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
  
  

What You Will Need:

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.
• Fluency in English is required; proficiency in French or Spanish is a welcome bonus.
  
  

Shifts offered for this position are Central Time (CT). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:

• Monday-Friday 10:45am - 7:45pm CT
• Tuesday-Saturday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
• Sunday-Thursday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
  
  

Target Start Date: 4/21/2025

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. total compensation consists of base hourly pay + bonus + benefits + perks. The base hourly pay for this position is $17.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
  
  

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

APPLY HERE: https://boards.greenhouse.io/taskrabbit/jobs/6631500 

We are seeking a dedicated and customer-focused individual to join our team as a Remote Customer Support Advisor. In this role, you will assist clients in planning and booking exceptional sports trips to various global destinations. If you are passionate about delivering outstanding customer service and enjoy helping others with their travel needs, this position is an excellent opportunity for you. As a Remote Customer Support Advisor, you will guide clients through the research and booking process, ensuring they have seamless and well-organized travel experiences.

Key Responsibilities:

• Communicate with clients to understand their travel preferences and provide tailored recommendations on destinations, transportation options, accommodations, and overall trip planning
• Coordinate and arrange transportation, lodging, travel insurance, and additional services to create comprehensive travel itineraries
• Use effective communication and service techniques to present clients with appealing travel packages, including event tickets, hotel stays, airline reservations, and car rentals
• Offer exceptional customer support throughout the booking process, responding to inquiries, resolving concerns, and ensuring a smooth travel planning experience
• Maintain accurate and organized records of client interactions, travel arrangements, and other relevant details
  
  

Qualifications:

• Must be at least 18 years old
• Authorized to work in the United States
• Strong communication skills with a customer-oriented approach (sales experience is a plus)
• Access to a smartphone with internet connectivity (a laptop is recommended but not required)
• Previous experience in customer service or hospitality is beneficial but not mandatory
  
  

Benefits:

• Flexible work schedule
• Exclusive travel discounts
• On-the-job training
• Employee perks and incentives
• Remote work environment
• Competitive compensation structure with performance-based incentives
  
  

Work Environment:

This is a fully remote position, allowing you to work from the comfort of your home. You will be part of a collaborative team that values excellent customer service.

Application Instructions:

If you are excited about helping clients create memorable travel experiences and meet the qualifications outlined above, we encourage you to apply.

APPLY HERE: https://www.linkedin.com/jobs/view/4158138663/?eBP=BUDGET_EXHAUSTED_JOB&refId=S5OTKHc6UxoQG36qtWGQ1Q%3D%3D&trackingId=pCGroQuFNB1hdD3Sux11RA%3D%3D&trk=flagship3_search_srp_jobs 

Job Posting: Customer Service Representative at B&P Enterprises

Job Description

Are you ready to earn $850.00-$1200.00 weekly as per company policy!! B&P enterprises is excited to announce the opening for a Customer Service Representative. This position is designed for individuals who thrive in dynamic, fast-paced environments and who wish to play a critical role in our ongoing success. We provide a challenging yet rewarding career, catering to those who excel in customer-oriented roles and have a keen interest in organizational growth and customer satisfaction.

This is a Full-Time position requiring the candidate to work from our primary locations with no remote work options. The role involves direct, face-to-face interaction with our valued customers, offering them insightful product information, addressing their concerns, and promoting an exceptional brand experience. Eligible candidates should be prepared to join a teamwork-driven workforce that is dedicated to professionalism and high-quality service delivery.

Duties And Responsibilities

• Greet customers and provide a warm, positive first impression
• Assess customer needs and guide ther regarding product features and benefits.
• Handle customer inquiries and resolve issues promptly to maintain high customer satisfaction
• Maintain an in-depth knowledge of product catalog to enhance customer support.
• Educate customers on products and services without any sales pressure.
• Participate in training sessions to stay updated on product developments or changes in company policy.
• Provide feedback to management regarding customer concerns and suggestions.
• Uphold company standards and contribute to team efforts by accomplishing related results as needed.
• Support marketing and promotional projects aimed at increasing brand awareness.
• Engage in employee referral programs designed to enrich team composition and company culture.
  
  

Requirements

• No prior experience in customer service required; comprehensive training will be provided.
• High school diploma or equivalent; further education or certification in customer service is a plus.
• Exceptional communication and interpersonal skills, with an emphasis on engaging customers effectively and professionally.
• Ability to remain professional and courteous with customers at all times.
• Strong problem-solving skills and ability to think quickly under pressure.
• Willingness to work as part of a team, contributing positively to team operations and working relationships.
• Attention to detail and ability to multitask in a fast-paced environment.
• Motivated to take initiative and deliver results that reflect positively on the company's image and services.
• Interest and capability to participate in an employee referral program offering opportunities for additional income.

Connect Assistance es una compañía de tecnología líder en la industria de Asistencia en Carretera y Hogar con presencia en Puerto Rico, Costa Rica, Panamá, Colombia y México. Nuestra misión es resolver problemas ordinarios con soluciones extraordinarias.

Estamos buscando un entusiasta del servicio, que desee unirse a nuestro equipo de trabajo para que juntos sigamos impulsando nuestro continuo crecimiento.

Esta posición tiene la responsabilidad de recibir y atender en forma eficiente las llamadas telefónicas o o mensajes de whatsapp de clientes que requieren el servicio de asistencia, asistencia en carretera, inspección de siniestros, seguros médicos, etc. Cumpliendo en todo momento con los protocolos, procesos y estándares de atención definidos por la empresa. Asimismo, atender y gestionar con los proveedores los servicios requeridos por los clientes.

Requisitos del puesto

• Grado mínimo de bachiller en educación media
• Manejo de herramientas de Oficina (Office, G Suite, internet)
• Manejo de sistemas operativos
• Digitación rápida
• Experiencia previa en centros de contacto o servicio al cliente
• Disponibilidad inmediata
  
  
  

Experiencia

• Al menos 1 año como operador(a) en call center o servicio al cliente
• Deseable con experiencia en atención de asistencias en carretera, hogar, servicios médicos/seguros
  
  
  

Habilidades requeridas

• Orientación al servicio (empatía, amabilidad y buen trato)
• Tolerancia al trabajo bajo presión
• Responsabilidad y puntualidad
• Trabajo en equipo
• Discreción y manejo confidencial de la información
• Excelente comunicación oral y escrita
• Otros propios del puesto
  
  
  

Si reúnes los requisitos aplica con nosotros.

APLICA AQUÍ: https://jobs.lever.co/connectassistance/9571ef65-bfb5-4104-a635-2c36eb94b82b/apply?lever-source=LinkedIn 

Nos encontramos en la búsqueda de un Especialista en Éxito del Cliente Trilingüe en Managua.

Si cuentas con:

• Experiencia como QA, trainer, Subject Matter Expert, Team Lead, Onboarding Specialist, o cargos relacionados.
• Experiencia dando feedbacks, asesorias y coaching a equipos internos y externos.
• Experiencia dando soporte técnico a clientes.
• Capacidad para realizar presentaciones y exponer ante clientes.
• Excelentes habilidades de comunicación verbal y escrita.
• Experiencia en el manejo de reportes y conocimientos técnicos en Microsoft Office.
• Actitud de liderazgo
• Proactividad en la identificación de oportunidades de mejora.
• Habilidades blandas que faciliten construir relaciones duraderas con los clientes.
• Un nivel avanzado de inglés y portugués

¡Esta oferta de trabajo es para ti!

El Especialista en Éxito del Cliente se dedica a crear éxito para nuestros clientes, las comunidades que nos rodean y entre nosotros mismos.

Responsabilidades:

• Actuar como el principal punto de contacto para los clientes, garantizando una experiencia excepcional en el uso de nuestros productos/servicios.
• Ofrecer soluciones externalizadas de ventas internas, éxito de clientes, gestión de renovaciones y gestión de canales para las marcas más importantes del mundo.
• Apoyar a una base de clientes existente para cultivar y construir relaciones al tiempo que garantiza la satisfacción del cliente y el compromiso.
• Desarrollar un excelente nivel de conocimiento del producto o servicio para responder a las preguntas de los clientes.
• Proporcionar formación y apoyo a los clientes y equipos internos para maximizar el uso de nuestros productos/servicios.
• Monitorizar la satisfacción del cliente y llevar a cabo encuestas para recoger comentarios y sugerencias.
• Identificar oportunidades de upselling y cross-selling alineadas con las necesidades del cliente.
• Trabajar en colaboración con otras áreas y equipos de ventas para asegurar que las expectativas del cliente se cumplan.
• Preparar informes sobre la satisfacción del cliente y las métricas de éxito.

En el camino tendrá acceso a oportunidades de formación de primera clase para crecer y mejorar sus habilidades y su carrera.

¿Estás preparado para marcar la diferencia en la experiencia del cliente? ¡Queremos conocerte!

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4138534276/?alternateChannel=search&refId=kGTGx8te7Ucv8Mxy44YtLw%3D%3D&trackingId=ECutUeTNUdBOSPzpPGZ3jQ%3D%3D&trk=d_flagship3_search_srp_jobs 

Job Description

We are currently recruiting for roles starting in the new year!

About Us

RelateCare is based in America and Ireland.

In the USA, We have branches in Cleveland, Ohio and Arkansas, Sherwood.

RelateCare is an expert in providing innovative consulting, administrative, and clinical support solutions to our client partners, allowing them to concentrate on direct face-to-face patient care.

Our goal is to connect patients, providers, and caregivers to the right care, at the right time, in the right place resulting in exceptional experiences and outcomes for patients and providers.

Our Work Environment Includes

• Modern office setting
• Wellness programs
• Growth opportunities
  
  

We are hiring for a Spanish Speaking Patient Services Representative to provide administrative and clinical support for our growing team. The ideal candidate has a minimum of two years of administrative experience, and must be able to accommodate flexible scheduling. You should be able to work independently, handle multiple tasks at once and be a strong communicator with strong interpersonal skills. We're looking for candidates who understand the importance of working efficiently, while always putting the needs of our patients first. This position will require regular contact with patients, so successful candidates must be committed to providing both excellent service and compassionate care.

Shift available: between 7am - 7pm, Monday to Friday, 9am - 2pm Saturdays

Responsibilities

• Listening to the questions of the customers and advising them about the products or services.
• Capturing data from the patient
• Allotting time to each customer equally.
• Dealing with medical insurance companies.
• Answering the phone calls and email inquires.
• Advising the customers about insurance plans.
• Scheduling appointments for the Patient
• Candidates will need to be able to assist patients in both English and Spanish

APPLY HERE: https://relatecare.com/careers/usa-jobs/?gnk=job&gni=8a7887a18cf53356018cfe714fe92793&gns=LinkedIn%2BLimited 

Position Overview:

The Outreach Specialist plays a key role in our outreach center operations, connecting with current and prospective members to promote our programs. This role may involve managing a mix of inbound and outbound calls, participating in specialized outbound campaigns, and ensuring member satisfaction through exceptional service. Ideal candidates will have 1-3 years of experience in sales, customer service, or related fields and a proactive approach to achieving team and organizational goals.

Company Overview

Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle's trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.

Key Responsibilities:

• Conduct outbound calls, engaging members with professionalism and enthusiasm
• Manage inbound call activity as assigned
• Handle member inquiries, resolve issues, and provide information about our programs
• Execute specialized outreach campaigns, ensuring consistency in messaging and delivery
• Support additional campaigns or projects as assigned, adapting to changing priorities and needs
• Accurately record interactions and update member information in the outreach center database
• Build and maintain strong rapport with members, effectively addressing their needs and concerns
• Collaborate with the team and leadership to refine outreach strategies and achieve performance goals
• Consistently meet or exceed call targets and performance metrics
• Stay informed about organizational updates, new initiatives, and best practices through regular training
  
  
  

Requirements

• High school diploma or equivalent
• 1-3 years of experience in sales, customer service, telemarketing, or a related field
• Exceptional verbal communication skills with an engaging and persuasive approach
• Ability to handle a variety of tasks, including managing calls and supporting campaigns
• Basic computer literacy for navigating outreach center systems and data entry
• Strong organizational skills and attention to detail
• A positive and professional attitude with a commitment to continuous improvement
• Must be fluent in English and Spanish (verbal and written communication)
  
  

Key Attributes:

• Goal-oriented and driven to succeed
• Adaptable and resourceful in dynamic environments
• Strong problem-solving capabilities and a proactive mindset
• Collaborative team player who thrives in a supportive work environment
• Excellent time management and multitasking skills
  
  

Benefits

As a venture-backed company, Wider Circle offers competitive compensation including:

• Contract with opportunity to convert
• Opportunity to grow with the company
• Training and Development
• $15.00-$16.00 per hour
  
  

Most importantly, an opportunity to Love, Learn, and Grow while making the world a better place!

Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

APPLY HERE: https://www.linkedin.com/jobs/view/4137576293/?alternateChannel=search&refId=XVqkDyWE9CShQmp6EFdTvA%3D%3D&trackingId=KLicxDw1T0SKFOA6DWBWfA%3D%3D&trk=d_flagship3_search_srp_jobs 

About Us

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

Major Duties And Responsibilities

Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.

• Promote positive customer relations with customers and coworkers
• Answer routine and non‐routine customer calls daily
• Provide customer service to walk-in customers including accepting payments
• Acquire a working knowledge of our database
• Communicate effectively with a variety of people across various levels both within and outside the organization
• Consistently meet established productivity, schedule adherence and quality standards
• Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs
• Provide information about products and services
• Maintain customer records by updating account information
• Follow communication procedures, guidelines, and policies
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Must follow all company rules and procedures
• Ability to deal with customers in a courteous, polite, and professional manner at all times
• Respond to all web and email customer correspondence
• Process incoming customer (CSC) transactions
• Respond to customer voicemails
• Provide support for customer service center as needed
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Excellent phone etiquette
• Excellent written and verbal communication skills
• Excellent attendance and punctuality
• Enjoy providing prompt and timely service to our clients
• Be extremely detail‐orientated, and efficient and possess superior written and verbal communication skills
• Must possess strong interpersonal skills
• Have compassion and empathy for customer situations and excellent listening skills
• Have excellent customer service skills with the ability to build and maintain customer relationships
• Be energetic, self‐motivated, and quick‐thinking
• Can work in a team environment or independently while being flexible and open to
• learning new experiences in a fast‐paced changing environment
• Ability to read and comprehend normal instructions, correspondence, and memos
• Must be able to organize and write correspondence and memos in a logical/methodical manner
• Ability to effectively present information to customers, clients, and other employees of the organization
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Excellent computer skills required, including knowledge of various Microsoft Office programs
• Ability to handle difficult customers or situations
• Ability to work varied shifts
  
  

Education And/Or Experience

• High school diploma or general education degree (GED)
• A minimum of one-year Customer Service Experience required
• A minimum of six months of Call Center experience preferred
• Bilingual Spanish is required
  
  

Supervisory Responsibilities

There are no supervisory responsibilities in this position.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

APPLY HERE: https://www.linkedin.com/jobs/view/4049668746/?alternateChannel=search&refId=XVqkDyWE9CShQmp6EFdTvA%3D%3D&trackingId=PRAewwMum4nsAV8uG0d2rA%3D%3D&trk=d_flagship3_search_srp_jobs 

We are looking for Virtual Assistant who can provide our customers a quality service with administrative tasks.

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, and scheduling meetings and management tasks.

WE WILL REQUEST A VOICE NOTE FOR THE SCREENING PROCESS.

ADVANCED ENGLISH REQUIRED FOR THE POSITION.

Technical Knowledge & Skills Required:

• Advanced English Knowledge: upper intermediate, advanced or proficient.
• Experience in Project Management tools: ClickUp, Trello, Asana, or Monday.
• Strong Team Management background and experience: At least three years of experience in the field, working with clients and managing teams.
• Experience establishing Policies and Guidelines: This includes communicating them within the organization and following up.
• Advanced proficiency in and working knowledge of relevant professional concepts and related processes.

Soft Skills Required:

• Professionalism: Professional attitude and ethical behavior.
• Communication: Solid written and verbal communication skills.
• Proactiveness.
• Multitasking skills: Comfortable with quickly switching gears and focus, moving from different tasks seamlessly.
• Analytical skills: Ability to use a solid analytical approach to solve complex issues.
• Organization skills and attention to detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers and process updates.
• Risk identification: Ability to identify pain points, bottlenecks, scope creeps and process improvement opportunities.
• Prioritization skills: Ability to identify, establish and assign priorities.
• Compliance: Ability to comply when necessary; following orders or specific instructions if needed.
• Reliability: Ability to follow up and see tasks through to completion by committing to the project they’re involved in.

Desirable Knowledge & Skills:

• Maintain a system for recurring or standard projects.
• Assist team members with projects as needed.
• Perform any other job-related duties as required.

Main Tools to Manage During Work Relation:

• Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.
• Microsoft Office: Word, Excel.
• Discord: Categories and Channels.
• Hubstaff: Web App, Desktop App and Hubstaff Tasks.
• Whatsapp: Whatsapp Groups.
• Zoom: Meetings and Breakout rooms.

Benefits:

• Competitive pay in US Dollars.
• Paid extra-hours.
• Time-off flexibility.
• Constant team interaction.
• 100% remote work.
• International experience.

APPLY HERE: https://www.linkedin.com/jobs/view/4140342152/?alternateChannel=search&refId=rKK%2BiyDhI%2Bq%2FUj6PK6uYhg%3D%3D&trackingId=GVjHjljIo%2F3uSU5vDYZi%2FQ%3D%3D&trk=d_flagship3_search_srp_jobs 

Smrtdo Medical Billing is a true partner delivering revenue cycle results. Our goal is to help U.S. rural hospitals, community hospitals, healthcare systems, and physician practices become financial healthy institutions.

Start your journey and join our talented team of experts with culture really hard to duplicate.

About this position

We are seeking a qualified and dedicated medical billing specialist to join our team. In this position, you will be responsible for a variety of tasks requiring data analysis and in-depth evaluation. Your daily duties will include using billing software, appealing denied claims, and recording late payments.

The ideal candidate must also be able to demonstrate excellent written and verbal communication skills, as communicating with clients and various insurance agents will form a constant part of the job.

Some of the Responsibilities are

• Preparing and submitting billing data and medical claims to insurance companies.
• Ensuring the patient’s medical information is accurate and up to date.
• Preparing bills and invoices, and documenting amounts due for medical procedures and services.
• Collecting and reviewing referrals and pre-authorizations.
• Monitoring and recording late payments.
• Following up on missed payments and resolving financial discrepancies.
• Examining patient bills for accuracy and requesting any missing information.
• Investigating and appealing denied claims.
• and more.

Qualifications

• 80% English proficiency or higher.
• High school Diploma and/or Bachelor’s degree.
• Proficient in Microsoft Office.
• No previous experience required.
• Must have the ability to multitask and manage time effectively.
• Excellent written and verbal communication skills.
• Outstanding problem-solving and organizational abilities.
• Located in Estelí (Nicaragua) or surrounding cities.

We offer

• Outstanding internal culture.
• Work Schedule: Monday to Friday.
• Competitive compensation.
• Work Remotely!
• Full Training.
• If you meet the requirements, please apply through our Linkedin application option or apply online at bit.ly/4jC9RZI for consideration.

APPLY HERE: https://www.linkedin.com/jobs/view/4130624236/?alternateChannel=search&refId=rKK%2BiyDhI%2Bq%2FUj6PK6uYhg%3D%3D&trackingId=uUJ%2Bvk2b7XC3AlqOYkn6iw%3D%3D&trk=d_flagship3_search_srp_jobs 

5&5 is looking for someone who is capable of executing Level 1-2 support for our brands. The candidate must have IT & call support experience, preferably in the restaurant industry. The Support Specialist role will be responsible for ensuring brand success and satisfaction for all Tier 1-2 issues. This role will also be critical in monitoring and managing communication with brands while ensuring that requests are routed, escalated, and followed up on to provide proper support and turnaround time.

What You’ll Do

• Process all inbound service requests in accordance with issue severity and established service level agreements
• Answer phone calls for brands as defined by the business. Input information from calls into the ticket system and work to resolve issues over the phone with requesters
• Work with brands to resolve POS issues (Order failures, manage POS databases, configure kitchen routing, help support POS integrations, specific configurations to resolve reporting or operational issues)
• Troubleshoot all Tier 1 & Tier 2 issues with a 95% resolution rate, providing investigation, diagnosis, and feedback on a range of basic issues including changes to store hours, item availability, order errors, and other general client requests
• Troubleshoot, route, and escalate all issues outside of Tier 2, providing in-depth investigation and diagnosis on POS-related SaaS integrations and other digital platforms relating to various restaurant technology stacks
• Act as the primary point of contact for all incoming issues
• Act as a technical backup for other team members
• Work with the Technical Solutions team to optimize existing support and develop new opportunities for the Support team to take on additional work streams for the organization
• Provide frequent updates and communication to clients via various channels such as email, Slack, and Zendesk. Ensure clients are notified with the most up-to-date information on incident progress, brand changes, and outages
• Provide detailed documentation regarding specific ticket resolution and workflow to help build the 5&5 resolution knowledge base
• Analyze and compile incident response data for teams to review, and deliver feedback to improve client service
• Work nights and weekends as needed. Must be comfortable working day shifts and or night shifts. This may change over time, and flexibility in the work schedule is required. Two consecutive days off per week will always be provided
• Outreach to operators for Online Ordering & DSP onboarding as dictated by the brand
• Provide training to new employees

What We’re Looking For

• Availability to work on Sundays
• Must have experience in Customer Support or the IT field (1-3 years of experience)
• Must have experience with ticketing systems
• Must have phone support experience
• Experience troubleshooting POS systems is preferred
• Experience with any other POS-related digital SaaS platforms is a plus
• Strong written and verbal communication skills with a focus on customer service
• Strong attention to detail, with a high level of organization, and time management skills
• Ability to task switch and shift priorities quickly
• Ability to solve complex issues and document resolutions
• Ability to work independently and effectively with little supervision
• Strong troubleshooting, problem-solving, and critical thinking skills
• Strong Internet connection & stable at-home working environment

What We Offer

• Fully remote work
• Paid Holidays
• 15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year, and PTO rollover option
• Birthday PTO day
• 5 Personal/Sick/Mental Health Days
• Paid parental leave
• Medical & Dental coverage
• Quality of Life stipend
• Education stipend
• And more

About 5&5

5&5 is the food service industry’s premier IT & digital managed services company, supporting brands on Digital Implementations, POS & SaaS Management, Loyalty Management and Creative Services (UX/UI, Branding). With a team comprised of the industry’s best talent in digital and information technology, our mission is to enable food service brands to grow in a digital future by becoming an extension of a brand’s internal teams. To date, 5&5 has worked with over 140+ brands including CKE, Bojangles and Raising Canes.

5&5 is an equal opportunity employer committed to ensuring diversity and inclusion are at the forefront of our business practices. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, pregnancy, age, marital status, veteran status, or disability status. We hire solely based on qualifications, merit, and business needs. We are committed to pay parity for all of our employees.

APPLY HERE: https://5and5.com/careers-post/support-specialist-latam/ 

Acerca de Nosotros

En SimplePractice, nuestro equipo está dedicado a mejorar la industria de la salud y el bienestar mediante la creación de un conjunto de soluciones innovadoras para profesionales de la salud mental y conductual, y sus clientes. Nuestra plataforma apoya a los profesionales en los Estados Unidos de América en su camino clínico hacia la obtención de licencias, les ayuda a gestionar su práctica privada una vez que ya están operando, y permite que nuevos clientes descubran e interactúen con ellos. Adoptamos un enfoque centrado en el profesional en todo lo que hacemos, lo cual permite que nuestros usuarios dediquen más tiempo a sus clientes mientras inician, hacen crecer y mantienen una práctica privada exitosa.

El Rol

Estamos buscando un/a Especialista en Servicio Al Cliente amigable y con muchas ganas de aprender para unirse a nuestro equipo.

Nuestros clientes son nuestra prioridad, y apoyar su éxito es lo más importante para nosotros. Por eso, nos esforzamos por ofrecer un soporte inigualable y alentamos a nuestros clientes a que siempre nos informen sobre cómo podemos mejorar nuestra plataforma.

En este rol, utilizarás tu pasión por la colaboración y la tecnología para ofrecer a nuestros clientes una experiencia de clase mundial. Actuarás como el primer punto de contacto, atendiendo llamadas telefónicas entrantes, y asistiendo a los clientes por chat y correo electrónico. Este puesto te brindará la oportunidad de apoyar y proporcionar un valor tangible a nuestra comunidad en crecimiento.

Este es un puesto a tiempo completo, por horas, con posibilidad de horas extras durante las temporadas pico. Buscamos personas que también puedan ofrecer disponibilidad fuera del horario comercial tradicional, incluyendo fines de semana y horas nocturnas, para ayudarnos a cumplir con nuestros objetivos a lo largo de toda la semana.

Responsabilidades

• Atender las consultas entrantes de los clientes sobre las características de nuestra plataforma.
• Responder todos los correos electrónicos de soporte entrantes en un plazo de 60 minutos o menos, buscando siempre tiempos de respuesta más rápidos.
• Redirigir los correos electrónicos de soporte entrantes a miembros especializados del equipo de Servicio Al Cliente según sea necesario.
• Asistencia a clientes en chats de soporte durante nuestro horario estándar de atención.
• Programar llamadas telefónicas y sesiones de videoconferencia con los clientes según sea necesario.
• Investigar y resolver preguntas complejas de los clientes.
• Identificar patrones en los correos electrónicos y chats de soporte entrantes, y estar atento a posibles problemas tecnológicos que puedan surgir.
• Escalar los problemas técnicos a nuestros Especialistas en Soporte Técnico.
• Contribuir a nuestros objetivos de tasa de conversión mediante llamadas de inducción en vivo con clientes durante el periodo de prueba gratuita de la plataforma.
• Mantener la alineación con el equipo de Servicio al Cliente y otros grupos internos.
• Identificar y reportar vacíos de conocimiento y trabajar para agregarlos a nuestro centro de aprendizaje.
• Colaborar con otros equipos de SimplePractice para gestionar consultas de clientes cuando se requiera colaboración interdepartamental.

Habilidades y Experiencia Deseadas

• Dominio del ingles
• 1-2 años de experiencia en soporte o atención al cliente en un rol de servicio, trabajando con una base de clientes diversa y profesional.
• Tienes un título universitario de una institución acreditada.
• Capacidad de autogestión para alcanzar metas definidas y priorizar entre múltiples tareas diferentes.
• Sentido de urgencia para completar el trabajo de manera eficiente y precisa.
• Cómodo/a con la ambigüedad para determinar la mejor solución para nuestros clientes.
• Cómodo/a gestionando y resolviendo problemas con múltiples programas, aplicaciones y herramientas informáticas (por ejemplo, Slack, Asana, Zendesk, Google Workspace).

Aptitudes Preferidas

• Eres altamente empático/a, paciente y realmente disfrutas ayudar a las personas.
• Excelentes habilidades de comunicación escrita y verbal, con un enfoque en un tono casual, amigable y conversacional.
• Puedes organizarte en un entorno multitarea y ajustar prioridades según sea necesario con mínima supervisión.

APLICA AQUÍ: https://www.simplepractice.com/careers-list/?gh_jid=5381259004 

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

TypeScript Developer at BairesDev

We are looking for TypeScript Developers to join our Development team and participate in different projects made up of multicultural teams distributed throughout the world. We are looking for proactive people, team players passionate about programming in this language and oriented to provide the best experience to the end user. This is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!

These developers will face numerous technical challenges, so they must use current technologies, and get involved in the mobile world, web applications, devices, etc.

What You Will Do:

- Plan, develop and implement user interface strategy.

- Work on the design, look, and feel of our web properties.

- Work with designers and developers to develop modern, intuitive user interfaces for our web properties.

- Improve JS and CSS quality by conducting code analysis, and recommending changes in policies and procedures.

- Continuously improve the user experience.

- Research user preferences.

- Research new technologies and best practices.

- Work in a team environment with shared code; disciplined use of source code control and process documentation.

Here’s what we are looking for:

- 5+ years of experience with TypeScript.

- Software development experience, preferably secure, scalable web applications in JavaScript (React, Vue), HTML, CSS, SCSS, and JQuery.

- Experience with AJAX, XML, JSON, and best practice design patterns.

- A solid understanding of design principles/patterns and test-driven development using Unit Testing (Jest or equivalent).

- Experience with caching systems and knowledge of User Experience design methodologies will be an added advantage.

- Critical thinking and problem-solving skills.

- Great interpersonal and communication skills.

- Advanced English level.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and national holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!

APPLY HERE: https://applicants.bairesdev.com/job/341/252671/apply?utm_source=linkedinjobposting&utm_medium=jobposting&utm_campaign=Remote-20250129&lang=es 

Must have strong time management, willingness to learn, and a desire to have FUN at work. You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport so that you can earn bonuses every month.

If you are assertive, like to win, and enjoy talking to people to help them see the value in new products, this is the job for you! We provide in-depth training and a pathway to success!

Key Responsibilities:

Agent plays a crucial role in creating a positive first impression and providing exceptional service to the Customers in need of auto parts.

Requirements

• Excellent English
• Call Center Experience and auto parts knowledge is a must
• Immediate availability
• Attention to detail
• Data entry experience is a plus
• Excellent Attendance and Punctuality
• Responsible
• Clean Police Record

Benefits

Great Team Work Environment

Hiring Now!

$650 basic salary + Bonus

Day shift

2 days off

Location

Invercasa, 3rd tower 2nd floor

Company Background

Nearstaff Solutions is one of the fastest-growing outsourcing companies worldwide with Contact Center operations. We are disrupting the world of outsourcing and benefit from our leadership position in an industry experiencing strong year-over-year growth.

Company Culture & Mission

Nearstaff Solutions makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!

APPLY HERE: https://www.linkedin.com/jobs/view/4133962751/?alternateChannel=search&refId=CoSAQWcvHwmDL6ksEgSqMw%3D%3D&trackingId=2vvOWHWaHT4EyDWmf0BrNQ%3D%3D&trk=d_flagship3_job_collections_discovery_landing 

Are you fascinated by organizing complex projects? Do you want to digitize key processes for major companies? Are you passionate about the transformational power of technology? Do you want to accelerate your career, join a globally awarded startup, and work with an exceptional team?

If so, keep reading!

Apli develops software to transform talent acquisition and recruitment. We help the region’s largest companies recruit at scale using artificial intelligence. Your mission (should you choose to accept it) will be to oversee the implementation of Apli’s software with our clients and assist them in the digital transformation of their recruitment processes.

As a Customer Success Manager, you will follow up with clients to ensure they achieve their objectives and the value promised by the sales team. You will identify opportunities to improve customer experience, gain a deep understanding of their recruitment processes, and coordinate key steps in the implementation and adoption of our solution. We’re looking for both junior and senior professionals, so feel free to apply even if you have little experience.

⚠️ TO APPLY, READ UNTIL THE END ⚠️

**HYPR Service** is a premier recruitment agency dedicated to connecting exceptional talent in Latin America with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs. HYPR Service excels in bridging cultural and professional gaps, facilitating seamless transitions, and fostering long-term success for both candidates and employers.

Job Title: Real Estate - Cold Caller

(100% Work From Home)

Location: Remote

Position Type: Full-time / Part Time Based on Client's Demands

Salary: $720 Bilinguals or $640 English RPs

Schedule: Based on Client's Demands

** ONLY CV IN ENGLISH WILL BE CONSIDERED**

Overview:

As a Real Estate Cold Caller, you will be on the front lines, generating leads and initiating meaningful conversations with potential property sellers. Your role is essential in identifying opportunities, nurturing relationships, and laying the groundwork for successful acquisitions. The ideal candidate is confident, persuasive, and possesses excellent communication skills.

Responsibilities:

- Initiate outbound calls to potential property sellers with a focus on lead generation.

- Engage in effective and persuasive conversations to identify and qualify leads.

- Gather relevant information about the property and homeowner's motivations.

- Collaborate with the acquisitions team to schedule appointments and property assessments.

- Maintain accurate and up-to-date records of all interactions in the CRM system.

Qualifications:

- Previous experience of at least 1 year in real estate cold calling or a BPO Industry

- Fully Bilingual English-Spanish

- Strong communication and interpersonal skills with a confident phone presence.

- Ability to handle objections and adapt to different homeowner personalities.

- Proactive and self-motivated with a results-driven mindset.

- Familiarity with real estate terminology and processes is a plus.

- Comfortable working in a fast-paced and dynamic environment.

Technical Requirements:

- Laptop or PC (with i3 processor or higher, and Windows 10 operating system).

- Stable wired internet connection (speed exceeding 20 Mbps for both download and upload).

- Backup computer and internet source for immediate use in case of issues.

- USB noise-canceling headset and webcam.

APPLY HERE: https://www.linkedin.com/jobs/view/4137059374/?alternateChannel=search&refId=bQGwj7YQa0QA6Cwyb8y%2Bag%3D%3D&trackingId=HX4XIl8OhGtcH4ogrkxt%2Bg%3D%3D&trk=d_flagship3_search_srp_jobs 

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Manage incoming calls and/ or chat from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• All other duties as assigned.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

APPLY HERE: https://niccareers-ibex.icims.com/jobs/17768/customer-service-representative-onsite/login?mobile=false&width=1140&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300