EMAIL PRODUCTION ASSOCIATE
We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.
Purpose of Role
As the Email Production Specialist, you’ll be reporting directly to the Email and SMS Strategist to help the Marketing/Communications department effectively produce and disseminate email marketing messages from the Obama Foundation.
Working in Salesforce Marketing Cloud, you will help us keep our lists accurate and clean, build out email campaigns and Journeys, assist with reporting, and trouble-shoot any problems that come up with the CRM. You’ll also have the opportunity to try out new email tactics with A/B testing, contribute to the email program in a collaborative environment, and work with other departments and outside vendors to make our email program as effective and engaging as possible.
Core Job Responsibilities
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Build email campaigns and set up Journeys and automations in Salesforce Marketing Cloud (SFMC) to help us keep our audience engaged and informed on the work of the Obama Foundation.
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Analyze data in SFMC to ensure we are sending personalized and engaging content to the appropriate audiences.
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Build and track audience segments and data extensions
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Monitor the deliverability of email campaigns and recommend needed improvements.
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Help establish a reporting schedule for our email metrics that will inform our email strategy going forward.
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Execute, report on, and brainstorm ideas for A/B testing
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Collaborate with teams across the Foundation who communicate with their constituencies over email.
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Perform other duties as assigned.
Key Deliverables / Outcomes
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Offer recommendations for how we can streamline or improve our email marketing processes in Salesforce Marketing Cloud
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Bring more automation into our email marketing program
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Develop an email production calendar, ensuring it stays up to date and accurate
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Create a QA checklist for steps to take before an email send goes out
Required Qualifications
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Extensive knowledge of Salesforce Marketing Cloud and SQL
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Proven experience building and managing email campaigns, Journeys, data extensions, and automations in Salesforce Marketing Cloud
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Proficiency in HTML and CSS
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Collaborative team player able to work effectively in cross-functional teams
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Excellent verbal and written communication skills
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Strong analytical and problem-solving skills
The salary range for this role is between $59,755 and $74,670.
This is a hybrid role based at our Chicago office. #LI-Hybrid #LI-SF1
Foundation Values
The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.
Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!
Equal Opportunity Employer
The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org if you require a reasonable accommodation to complete this application.
PROJECT MANAGER, EXTERNAL AFFAIRS
We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.
Purpose of Role
The Project Manager will support the successful execution of creative, marketing, editorial, and public engagement projects for the Obama Foundation and the Obama Presidential Center. The ideal candidate is highly detail-oriented, an exceptional communicator, and has experience managing projects in a creative environment.
Reporting to the Chief of Staff, External Affairs, this role will ensure that projects are delivered on time, on budget, and at the highest level of quality.
Core Job Responsibilities
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Oversee project timelines, deliverables, and workflows for creative, marketing, and editorial, and public engagement initiatives, ensuring alignment with Foundation goals.
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Collaborate with internal teams, including design, editorial, digital, product & technology, public engagement, and marketing, to track progress and facilitate seamless execution of engagement campaigns and outbound content.
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Manage project intake, resourcing, and prioritization to ensure efficient use of time and budget.
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Develop and maintain project tracking systems and documentation, ensuring all stakeholders are informed and aligned.
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Identify and proactively mitigate potential roadblocks, problem-solving in real time to keep projects on schedule.
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Support cross-functional communication by facilitating meetings, drafting project updates, and ensuring clear expectations are set across teams.
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Partner with external vendors, contractors, and agencies as needed to support project execution.
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Operational support: support with centralized operational processes, including budget, data collection, and cross-team planning.
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Perform other duties as assigned.
Key Deliverables / Outcomes
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Support in establishing and maintaining a project management system to track marketing, creative, and editorial initiatives effectively.
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Ensure timely execution of campaigns, content production, and creative deliverables.
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Improve efficiency in cross-team collaboration through clear workflows and processes.
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Provide regular reporting on project status, risks, and successes to leadership.
Required Qualifications
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4+ years of experience in project management, preferably in a creative, marketing, or editorial environment.
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Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.
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Familiarity with project management tools such as Asana
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Exceptional attention to detail and problem-solving skills.
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Excellent verbal and written communication skills.
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Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities.
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Collaborative team player with a proactive and solutions-oriented approach.
Preferred Qualifications
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Experience working in a nonprofit, mission-driven, or foundation setting.
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Experience working with creative teams and understanding creative workflows.
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Knowledge of marketing, branding, and content production processes.
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Familiarity with digital marketing strategies and social media campaigns.
The salary range for this role is between $59,755 and $74,670.
This is a hybrid role based at our Chicago office. #LI-Hybrid #LI-SF1
Foundation Values
The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.
Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!
Equal Opportunity Employer
The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org if you require a reasonable accommodation to complete this application.
SENIOR DIRECTOR, OPC AND BRAND MARKETING
We have ambitious plans, and we know the most critical step is building an incredible team that reflects the diverse fabric of our nation and embodies our values. Our team is made up of people who are equal parts dreamers and doers. We are people who care as much about how we achieve our goals as we do about the goals themselves. Our values drive our team and are instilled in the work this Foundation does every day. We are also committed to creating an anti-racist organization in order to do our part to help combat racism and inequity in all forms, in communities across our nation and around the world. Read our full statement on anti-racism and equity here.
Purpose of Role
The Senior Director of OPC and Brand Marketing will lead strategic marketing efforts to launch and sustain the Obama Presidential Center (OPC). They will partner with the CMO to lead marketing plans for the OPC and the Foundation brand visibility, engagement, and impact. This role will drive integrated marketing campaigns that resonate with diverse audiences, support the Foundation's mission, and ensure alignment across channels. As a senior leader, this individual will oversee a multidisciplinary team and collaborate with cross-functional stakeholders to deliver an innovative 360 marketing plan that integrates the Obama Foundation narrative and tone, and delivers on the OPC’s earned income targets and quarterly KPIs, such as ticketing and attendance.
As the Senior Director, OPC and Brand Marketing, you’ll be reporting directly to the Chief Marketing Officer.
Strategic Leadership
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Oversee the development and execution of the Obama Foundation and OPC brand narrative, ensuring consistent storytelling and messaging across all touchpoints.
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Set a performance marketing strategy that aligns with the organization's goals and values and supports the preparation, launch, and ongoing support of the OPC.
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Partner with the VP of Communications and PR consultants on crisis communications and message management.
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Develop and oversee a 360-degree marketing strategy, including marketing plan development, media planning, and omni-channel activations.
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Drive audience engagement through CRM strategy, consumer journey design, and 1st-party data optimization.
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Develop promotional strategies, including corporate partnerships and revenue-driving campaigns.
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Develop promotional strategies for Programs across Obama Foundation and OPC.
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Design and help implement cross-functional operations for strategy development and execution of OPC marketing, collaborating with internal partners such as the Design Director and OPC team.
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Serve as a thought leader on audience engagement trends, digital innovation, and brand storytelling.
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Support organizational change readiness, ensuring the marketing strategy aligns with and drives new audience adoption and engagement during the OPC launch.
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Collaborate closely with executive leadership, Development, and OPC teams to ensure alignment of marketing strategies with organizational priorities and revenue goals.
Team Management and Collaboration
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Scale and develop a high-performing marketing team, aligning structure and skills with evolving OPC priorities and audience demands.
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Partner with internal teams to ensure brand consistency and campaign alignment across initiatives.
Data Analysis and Optimization
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Lead the effort to identify and understand our target audience.
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Establish quarterly KPIs and metrics to evaluate the success of OPC marketing efforts in partnership with OPC and Development teams (ie. experiential KPIs, guest growth/acquisition, guest engagement, revenue growth through expanding range of products and customer experiences).
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Leverage insights to refine strategies and optimize marketing spend for maximum impact.
Vendor and Budget Oversight
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Manage relationships with external vendors, agencies, and consultants to support marketing efforts.
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Oversee and optimize the marketing budget, ensuring efficient allocation of resources.
Key Deliverables / Outcomes
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Clearly articulated strategy that is aligned with organizational strategic goals, and is executable by a high-functioning marketing team.
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Revenue targets that are regularly met or exceeded alongside other relevant KPIs set by the Sr Director and other established KPIs (i.e. ticket sales, attendance).
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An operating culture that is effective, highly collaborative and inclusive, and fosters innovative approaches to audience engagement.
Required Qualifications
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Experience: Minimum of 10 years including experience serving in a marketing leadership position for a cultural institution nonprofit, or similarly mission-driven organization with complex, public-facing campaigns. Preferred qualification of experience and/or knowledge of the non-profit and cultural sector. Corporate marketing experience is welcome. Proven experience developing and implementing revenue-generating marketing strategies, including ticket sales, audience growth, and product expansion.
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Expertise: Demonstrated success in managing large-scale, multi-channel marketing campaigns. Knowledge of audience engagement, data analytics, and digital marketing trends.
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Leadership: Proven ability to lead and inspire diverse teams, fostering an inclusive and innovative work environment.
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Strategic Vision: Strong analytical and strategic thinking skills, with the ability to align marketing goals with organizational objectives.
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Communication: Excellent verbal and written communication skills, with experience presenting to senior leadership and external stakeholders.
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Cultural Competence: Commitment to diversity, equity, and inclusion, with a track record of implementing culturally relevant marketing strategies. Strong understanding of industry trends and creative tools.
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Organization: Highly organized and detail-oriented with a track record of meeting short- and long-term deadlines in a fast-paced, high volume environment.
The salary range for this role is between $$166,820 and $$208,573.
This is a hybrid role based in our Chicago office in Hyde Park. #LI-Hybrid #LI-SF1
Foundation Values
The Foundation Values are Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope.
Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. The Obama Foundation is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!
Equal Opportunity Employer
The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org if you require a reasonable accommodation to complete this application.
SACADOR DE MERCANCIA (PICKER)
En base a la programación de pedidos por día, es responsable del correcto armado de mercancía solicitada por los clientes, en orden secuencial por pasillo y ubicarlo de forma eficiente en la tarima.
Durante el sacado de pedidos, asegurar que la mercancía se mantenga en buen estado, separa los productos en mal estado, notificando a supervisor cualquier anomalía.
Estiba la mercancía/carga
Al cumplir con el pedido solicitado, lo ubica en el área de inspección de despacho identificándolo con número de pedido, fecha y puerta. Al paletizar el pedido, verifica el buen estado de las tarimas y notifica cuando se necesite reemplazar aquellas en mal estado.
Confirma las cantidades físicas alistadas (Pocket/PDT) para el correcto envió.
Asiste a otras áreas del centro de distribución, en que su labor sea necesaria.
Requisitos
Orientado a trabajar en base a objetivos de cumplimiento diario y trabajar bajo presión por tiempos de entrega.
Conocimiento basicos en conteo de inventarios.
Estudios Secundarios completos deseables.
Disponibilidad de horario.
Deseable experiencia en uso de PDT.
Beneficios
- Uniformes
- Póliza de vida
- Atención medica gratuita
- Descuentos en productos de consumo variados
- Ajuste salarial
Agencias Feduro, es una empresa panameña, fundada en julio de 1954 por iniciativa del Señor Larry Maduro Toledano.
Feduro es una empresa familiar líder en distribución de marcas reconocidas de Alimentos y bebidas, consumo masivo, perfumería & cosméticos.
Feduro abarca una cobertura de distribución directa a nivel nacional, siempre comprometidos con sus clientes, socios comerciales y consumidores de Panamá.
En Agencias Feduro – Crecemos contigo.
APLICA AQUÍ: https://feduro.hiringroom.com/jobs/get_vacancy/678812e6baa6989431798c3b?source=linkedinjobs
PROGRAMA FRESH GRADUATES
PROTOCOL REVIEW SPECIALIST
What's a Protocol Review Specialist?
A Protocol Review Specialist is someone who attends a 20 minute Protocol Review Appointment with a customer that has purchased a new health and wellness product.
On the Protocol Review Appointment, we walk a customer step by step through a carefully crafted Health and Wellness Protocol designed to help them optimize their health with the product that they just purchased.
About half of the time these customers could benefit from additional health and wellness products like supplements, programs, coaching, or devices. So, using our well tested and carefully scripted process called permission based selling, we offer the customer additional products to support their goals.
This process generates a sale on 40%-50% of the appointments, with an average order value somewhere around 2X what the customer spent online. So reps can sell anywhere from $1,000 to $5,000 every day, depending on their skill level and commitment to excellence.
Our Protocol Review Specialists enjoy a calendar full of scheduled appointments, a beautifully designed and lightning fast CRM and Phone System, and the fulfilling work of helping people live their healthiest life. Best of all, they can count on a full-time hourly role with tiered commissions of up to 15%, based on results, of course!
If any or all of this resonates with you, and you want to join our rapidly growing and THRIVING team of Protocol Review Specialists, we want to meet you!
Compensation:
Our specialists will tell you they come for the opportunity to works remotely, be challenged and learn new skills. But beyond the intangible, here's what else you can expect:
- The ability to work 40 hours per week (8 hours per day)
- Hourly pay (based on location)
- Highly-competitive tiered commissions, up to 15%
What We’re Looking For:
- Hard working and highly driven individuals who embody Sun Coast Sciences' core values.
- Knowledge, background or raw passion around health and wellness. This is a non-negotiable, you will literally be talking about health and wellness all day long.
- Experience in sales is an advantage, but with our comprehensive tool kit, we welcome those hungry to learn and grow.
- A self-starter, motivated by growth opportunities and the drive to excel in sales.
- Excellent command of the English language, both verbal and written, with top-notch communication skills and a knack for building genuine connections.
- We require a stable internet connection capable of supporting seamless voice and video communications, and data transfer, with an Octane Speed of 20,000 or greater, (https://chromium.github.io/octane/).
- A backup system for power or internet outages.
- A fast and reliable laptop or desktop computer, with working mic, camera, and a working headset. You will be on zoom with your team throughout the day.
- We Currently Offer 4 Schedule Variations to service our appointments, all listed as US Central Standard Time:
- Monday-Friday 9am-5pm CST
- Monday-Friday 11am-7pm CST
- Tuesday-Saturday 9am-5pm CST
- Sunday-Thursday 11am-7pm CST
Join us if you’re ready to help customers reshape their health and wellness while personally thriving in a health and wellness sales environment.
If that sounds like you, join us!
Apply today and put your passion for health and wellness to work!
APPLY HERE: https://suncoastsciences.na.teamtailor.com/jobs/110746-protocol-review-specialist
ANALISTA DE NEGOCIOS
En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.
Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.
Analista de Negocios en BairesDev
Buscamos Analista de Negocios para sumarse al equipo de Desarrollo y participar en distintos proyectos conformados por equipos multiculturales distribuidos en todo el mundo. Buscamos personas proactivas, dinámicas y team players, con gran capacidad de organización, acostumbradas a manejar múltiples tareas y con marcada atención al detalle. Se trata de una excelente oportunidad para aquellos profesionales que busquen desarrollarse en una de las empresas con mayor crecimiento de la industria!
Estos desarrolladores enfrentarán numerosos desafíos técnicos, por lo cual deberán utilizar tecnologías actuales, involucrarse en el mundo mobile, de aplicaciones web, dispositivos, etc.
Principales responsabilidades:
- Ser el enlace entre los usuarios y los equipos de desarrollo técnico.
- Ser responsable de identificar las necesidades del negocio.
- Generarar la documentación funcional específica.
- Traducir los requisitos en requisitos para los equipos de desarrollo.
¿Qué Buscamos?:
- Experiencia extensa trabajando en requerimientos de productos informáticos.
- Muy buen manejo de la comunicación interpersonal y manejo de clientes.
- Muy buenas habilidades de trabajo en equipo multidisciplinarios.
- Nivel de inglés avanzado.
Qué ofrecemos para que tu trabajo (y tu vida) seja mais fácil:
- Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
- Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
- Hardware y software.
- Horarios flexibles
- Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
- Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
- Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
¡Únete a nuestro equipo global!
ASISTENTE ADMINISTRATIVO (A)
Descripción del puesto:
Brindar una atención integral a los clientes externos e internos de la empresa de forma presencial y telefónica, además de brindar soporte en archivo, apoyo a diversos departamentos de la organización, control de suministros, coordinar y controlar los procesos de compras locales e internacionales, de importaciones y exportaciones desde la emisión de la orden de compra hasta el ingreso o salida del Almacén, cumpliendo con los requisitos internos de la compañía de precio, calidad y cumplimiento en los niveles de stock requeridos.
Requisitos:
• Técnico o estudiante avanzado de Bachiller Universitario en Aduanas, Comercio
Internacional, Administración de Empresas, Logística u otro afín.
• Experiencia al menos 2 años en posiciones de servicio al cliente, atención telefónica, gestión administrativa, compras locales e internacionales, importación, logística o gestión de la cadena de suministro.
• Deseable: Experiencia con agencias aduanales y navieras, aranceles aduanales, impuestos, liberación de embargos, regulaciones nacional e internacional, acuerdos internacionales.
• Manejo de programas informáticos: Microsoft Office / Deseable: Net Suite, ATV.
• Inglés conversacional y escrito 90%.
• Habilidades de negociación, numéricas y analíticas, proactividad, atención al detalle y adaptabilidad.
Ubicación: El Coyol de Alajuela.
Horario: Lunes a viernes de 7:00 am a 5:00 pm.
Contáctenos
Aplique: enviando su CV al correo rh-cr@juturna.com
VICE PRESIDENT
- We are seeking a Vice President to join the Citi Impact Fund investment team and work across our four verticals. The $500 million Citi Impact Fund was first launched in 2020, born out of the belief that venture investing could play a meaningful role in advancing economic opportunity for underserved communities. We make direct equity investments in "double-bottom line" U.S.-based start-ups that are applying innovative solutions to help address some of society's most pressing challenges.
Based in New York, the candidate will work alongside members of the investment team on investment execution, due diligence, portfolio management, sourcing strategy and partnership activities with the impact investing and startup community. In addition, this person will partner with subject matter experts within Citi to drive collaboration and find opportunities to advance the success of our portfolio companies and the field as a whole.
The Citi Impact Fund is focused on driving solutions in four key investment areas, including:
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Climate resilience: Solutions for climate transition, mitigation and adaptation to protect our natural and built environments from the harmful effects of climate change, which disproportionately impact underserved communities
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Financial resilience: Solutions that provide underserved communities with opportunities to create, manage and build financial resilience and wellness
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Social infrastructure: Solutions that expand access to essential services including housing, healthcare and transportation for underserved communities
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Future of work: Solutions that provide access to stable, quality jobs, offer modern, relevant education and training for workers and students and re-imagine how we balance work and life.
Key Responsibilities:
Investment Execution
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Lead diligence and investment thesis building on prospective investment opportunities; prepare investment memorandums, build financial models, conduct market research and present to internal investment committee and manage approval processes
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Work cross-functionally within the firm on both new investment and follow-on investment processes; maintain close relationships and build trust with business partners internally
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Support sourcing, market landscaping and thesis building activities within the Fund’s focus areas
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Develop strong relationships with key venture capital, impact investing, and start-up ecosystem players and represent the Fund at industry events
Portfolio Support and Management
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Manage a portfolio of investments, monitoring company performance, tracking financial and impact results, and preparing internal quarterly portfolio reviews and other analyses
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Support follow-on investment opportunities, including diligence, approvals, execution and structuring
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Support portfolio companies by attending founder meetings and enabling partnerships across Citi to help support portfolio company growth
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Lead internal partner engagement on governance and operational items over the life cycle of an investment
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Manage portfolio analysis and data projects for Citi risk and control functions and firm-wide reporting needs
Qualifications
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2+ years of experience in private equity / venture capital investing; total of 5+ years of experience in relevant role (investment banking, strategy consulting, corporate finance, or direct business experience in one of the fund’s investment verticals)
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Strong preference for direct investing experience in at least one of Citi Impact Fund’s key verticals; specific experience or interest in impact investing strongly preferred
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Candidate must have strong finance and investment acumen including an ability to develop and manage complex financial models, conduct rigorous primary market and industry diligence, prepare valuation analysis and synthesize in written investment materials
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Strong communication and relationship management skills as well as an entrepreneurial spirit
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Attention to detail and desire to deliver high quality work products that drive key decisions
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Confident interpersonal skills and comfort contributing to discussions at senior levels
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Natural curiosity for learning new things and proactively sharing information with others
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Strong sense of urgency in driving projects to completion and ability to prioritize assignments and work in a fast-paced environment
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Commitment to the Citi Impact Fund’s mission and desire to innovate
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Bachelor’s degree, preferably in technical/analytical discipline
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Job Family Group:
Institutional Trading------------------------------------------------------
Job Family:
Structuring------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:
$175,000.00 - $250,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Mar 18, 2025------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
FINCARE COORDINATOR
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
The FinCare Coordinator I manages follow up of Smartsheet FinCare team inbound Customer service ticket queries, phone calls, and voicemails. You will be the first line of interaction with all Finance queries regarding Smartsheet. The FinCare Coordinator 1 helps with customer questions, employee inquiries, and other assignments.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.
You will report to our Manager of FinCare located in our Costa Rica, San José office.
You Will
- Provide the standard for a great Smartsheet Customer experience.
- Respond to Customers within 24-48 hours of an inquiry coming in.
- Communicate with Customers by phone and email.
- Answer Customer payment and invoice questions.
- Assist Customers with desired changes to their account.
- Assist Smartsheet Employees with questions, and problems.
- Resolve difficult or complicated challenges diplomatically to best assist the Customer and Smartsheet.
- Quality of work to include timeliness, completeness, and accuracy.
- Other tasks as assigned.
You Have
- Experience with Service Ticket/Case systems.
- Experience with ERP systems.
- Experience with Data Entry.
- Established Customer Service experience.
- Excellent verbal and telephone skills.
- Typing skills with the ability to type 50+ words per minute with high accuracy.
- Regular and predictable attendance is a function of the job.
- Diligently attend to details and pursue quality in accomplishing tasks.
- Bachelor's degree or equivalent work experience.
Perks & Benefits
- Fully paid Health & Life insurance for full-time employees and family members
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
Get To Know Us
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
APPLY HERE: https://job-boards.greenhouse.io/smartsheet/jobs/6539706
ANALISTA DE DESARROLLO DE PRODUCTOS
Resumen de la Posición
Ubicación: Fábrica San Cristóbal
Empresa: Nestlé
Tiempo Completo
Formación Académica: Licenciado / técnico o estudiante de término de alimentos, química, Ingenieria industrial o áreas afines.
Propósito de la Posición
Sumarse a Nestlé significa que te estás uniendo a la compañía de alimentos y bebidas más grande del mundo. En nuestro núcleo, tenemos un ambiente humano: personas apasionadas somos impulsados por el propósito de mejorar la calidad de vida y contribuir a un futuro más saludable.
Este rol es responsable de brindar soporte profesional para la innovación y renovación de productos, asegurando el cumplimiento de políticas locales e internas de Nestlé. Preparación de ensayos de laboratorio, dar asistencia en el área de degustación, Ensayos industriales, test de Conservación, envío de muestras, así como mantener el buen orden de las muestras de referencias de semielaborados, materias primas y muestras del test de conservación y manejo de la documentación que administra apegados al sistema integral de gestión.
Un día en la vida de...
- Preparación de los ensayos de cocina.
- Organización de las evaluaciones sensoriales.
- Organización de las muestras de conservación.
- Cuidado de los equipos y materiales del área.
- Participar activamente en el alcance de los objetivos de ambiente, salud y seguridad ocupacional e inocuidad.
Lo que te hará exitoso….
- Conocimientos Sistemas Integrados de gestión de calidad.
- Sistemas Informáticos de gestión de Fábrica (SAP-RMS).
- Niveles básicos de nutrición
- Trabajo en equipo
- Seguridad e inocuidad alimentaria.
- Habilidad de planificación y priorización.
- Buenas cualidades de comunicación, tanto oral como escrita.
- Habilidades de trabajar y buscar soluciones mediante el trabajo en equipo.
EVENT COORDINATOR
About Proppel
We find and place Top 1% talent in remote roles in US and UK companies to help them grow faster.
If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel is the place for you.
Our headquarters are in London, UK, and we're looking for top-tier talent to support our clients in the US and the UK.
What We're Looking For
Our client, a fast-paced events company specializing in high-impact experiences, is looking for an Events Operations Assistant to help with logistics, sponsorships, and event execution. This role involves coordinating venues, managing vendor relationships, and ensuring everything runs smoothly on-site.
This is a fast-paced, hands-on role built for someone who thrives in a high-energy environment. If you're resourceful, quick on your feet, and ready to take ownership of event operations, we'd love to hear from you!
Responsibilities
- Research, assess, and secure venues that align with event objectives while managing vendor relationships and contracts.
- Identify and pitch sponsorship opportunities, ensuring brand activations and partnerships are successfully executed.
- Handle event logistics, including budgeting, travel arrangements, and on-site coordination.
- Manage social media scheduling, behind-the-scenes content, and engagement tracking.
- Serve as the primary point of contact for event-related communications, ensuring smooth collaboration between vendors, sponsors, and internal teams.
Requirements
- 1–3 years of experience in event coordination, project management, or a related field.
- Strong organizational and communication skills, with the ability to juggle multiple projects at once.
- Familiarity with project management tools (Asana, Trello, Monday.com) and social media platforms.
- Proficiency in designing presentations in Figma.
- Adaptability, problem-solving skills, and the ability to work well under pressure.
- Ability to travel frequently and apply for a U.S. visa when required.
Benefits
- USD Monthly Salary
- 10 days of Paid Time Off + US Holidays
Notes
- You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.
- We consider candidates from all around LATAM.
APPLY HERE: https://apply.workable.com/proppel/j/350A24C361/apply/
BUSINESS DEVELOPMENT ASSOCIATE - LATAM
Rain is empowering the next generation of money and financial products globally. We’re a lean and mighty team of passionate builders and veteran founders building at the cutting edge intersection of real-world payments and digital money. We are looking for a business development associate in LATAM to join us to accelerate the organization and guide the structure of our partnerships at the earliest stage. You will have the opportunity to deliver massive impact at a quickly growing company that is funded by some of the top investors in fintech and crypto. Rain is backed by great investors including Lightspeed, Norwest, Khosla, along with great companies like Coinbase, Circle, and Uniswap.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
What We're Looking For
Rain is seeking an experienced analytical and connected Business Development Associate who is capable of developing, owning and managing large partner relationships and strategic ecosystem initiatives. The right candidate will possess a detailed understanding of the web3 and financial landscape. We are looking for high performers that can help us grow and strengthen our partnerships and further develop our sales cycle. The role will allow the successful candidate to develop their expertise as well as opportunities to explore other elements of working within a fast growing company.
What You'll Do
- You will be one of the core members of our operations team with the opportunity to contribute to various pieces of our organizational growth.
- Landing and growing strategic partnerships
- The trusted expert advisor and thought leader to 3rd party partners about all things related to Rain
- Collaborate with key internal and external stakeholders to design and deliver events, content, and offers
- Create robust activation and growth programming
- Delivering on a set of ambitious company-level business objectives
- Ensuring clear and articulate communication in both written and oral form including sharing documentation, soliciting feedback and maintaining deal hygiene in sales tools
What You Will Bring To Rain
- BA/BS required; advanced degree is a plus
- 5+ years of Business Development or related experience
- Ability to work cross-functionally across teams and within the deal lifecycle
- Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals.
- Proven track record of complex problem solving and decision-making skills
- Strong analytical skills and team player
Desirable but not mandatory:
- Exposure to B2B sales
- Experience with Hubspot, Salesforce or other CRMs
- Experience working in both U.S and LATAM
- Experience with or interest in crypto and blockchain
- Fluent in Spanish and/or Portuguese
Our perks enable working at Rain to be a fulfilling, healthy and happy experience.
Unlimited time off
SUPERVISOR
Role Qualifications And Requirements
- Proven experience (3+ years) in a customer service supervisory or management role.
- Exceptional verbal and written communication skills. - speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Strong leadership abilities with a focus on team building and motivation.
- Ability to analyze data and generate actionable insights to drive performance improvements.
- Ability to conduct routine reports and correspondence to support team.
- Must always keep a positive and supportive demeanor toward the company, job, customers and co-workers.
- Must demonstrate a competent level of platform/presentation skills.
- Must embody professionalism in appearance and behavior and demonstrate exceptional interpersonal skills.
- Must be punctual and meet attendance requirements and ensure all responsibilities are covered when absent, and be flexibility to work in a fast-paced environment and adapt to changing priorities.
- Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
- Must be a team player but able to work efficiently independently as well.
- Commitment to delivering exceptional customer service and fostering a customer-centric culture within the team.
Position Responsibilities
- The Supervisor will ensure that the day to day operations are running smoothly.
- Work with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, business initiatives and technologies.
- Research, plan, organize and conduct training programs, seminars, and conferences for all CCC staff.
- Must be able to handle strenuous customer deadlines and be flexible and available to interact with employees at all levels.
- Review individual calls and provide appropriate coaching to ensure attainment of set goals, observe employee demeanor, technical accuracy and conformity to company policies.
- Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
- Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent to draw and interpret bar graphs.
- Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully develop alternative solutions.
- Provides product/service information by answering questions; offering assistance.
- Improves quality/performance results by setting performance management.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Take calls or chats as needed.
Essential Skills And Experience
- Prior management experience.
- Must present a positive image of Talk2Rep at all times.
- Must be able to motivate sales team.
- Expert with Microsoft Excel and other Microsoft Office products.
- Keen attention to detail is required.
- Effective coaching skills.
- Ability to maintain confidentiality and professionalism when dealing with employee relations.
- Ability to overcome objections.
- Customer focus.
- Chat and Voice skills.
- Product knowledge.
- Ability to multi-task.
- Must have excellent communication skills to establish and maintain the effective working relationship with various people.
APPLY HERE: https://phh.tbe.taleo.net/phh02/ats/careers/v2/viewRequisition?org=TALK2REP&cws=38&rid=197
CUSTOMER BASED COORDINATOR
Somos Nestlé, la compañía de alimentos y bebidas líder en el mundo. Más de 308,000 colaboradores comprometidos con nuestra misión: mejorar la calidad de vida y contribuir a un futuro más saludable. Nuestros valores están enraizados en el respeto: respeto hacia nosotros mismos, respeto hacia los otros, respeto a la diversidad y
respeto a nuestro futuro. Estamos presentes en más de 85 países con más de 413 fábricas. Creemos que nuestroscolaboradores son nuestro activo más importante, y estamos comprometidos en ofrecerte un ambiente laboral internacional, inclusivo y dinámico con muchas oportunidades
RESUMEN DE LA POSICION
Coordinar de cara al cliente, diversos aspectos de la cadena de suministros con un foco comercial, proporcionando una comunicación de alto nivel con el fin de maximizar la confianza en el servicio brindado y alcanzar un nivel más profundo de compromiso y acelerar las mejoras y oportunidades para el negocio.
UN DIA EN LA VIDA DE...
- Generar ingreso de demanda vía resurtido – Gestionar el sell in de la compañía a través del forecast colaborativo, de la planeación y análisis de tendencias de consumo, desplazamiento de inventarios, desempeño de la cadena de suministro, estrategias comerciales y de mercado mediante los modelos de abasto y herramientas de información ( provistas por el cliente)
- Monitorear dispersiones – Monitorear el desempeño de la venta a nivel artículo-tienda para evitar agotados y excedentes de inventario en punto de venta.
- Dar visibilidad y seguimiento a inventarios en punto de venta
- Liderar reuniones colaborativas con resurtido por tienda & corporativo – Liderar y convocar reuniones, generar reportes y preparar información para reunión
- Generar reportes para cliente e internos: Visibilidad de abasto a futuro al cliente y riesgos, Comparaciones FCST, Venta, entre otros
- Generar ingreso de demanda de iniciativas, innovaciones, exhibiciones adicionales y productos con oportunidad de abasto
Asegurar el abasto eficiente
LO QUE TE HARA EXITOSA(O)
- Formación universitaria en ingeniería industrial o carrera afín
- Mínimo 3 años experiencia en posiciones similares
- Inglés intermedio (deseable)
- Manejo avanzado de Excel, Power BI
- Habilidad para la toma de decisiones con base a análisis de reportes
- Excelentes relaciones interpersonales & comunicación
- Orientación al servicio y al logro de resultados
- Habilidad para energizar y lograr resultados a través de otros
Te invitamos a que ingreses a nuestra página de carreras de NESTLÉ CENTROAMERICA y registres tu usuario dando click a “Conéctate ahora”. Al crear tu cuenta, podrás cargar tu hoja de vida a nuestra base de datos, lo que te dará una mayor visibilidad con nuestros reclutadores y así poder considerarte para futuras oportunidades
laborales, alineadas con tu perfil, experiencia y habilidades. Por otro lado, tendrás visibilidad de las distintas vacantes disponibles y así aplicar a las que más se ajusten a tu interés. Gracias por querer ser parte de la familia Nestlé.
SENIOR TEAM LEAD
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About The Job
We’re changing the way people think about customer care, and we need your help!
We’re searching for a Senior Team Lead to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campus’s overall strategic direction.
As Senior Team Lead, You Will…
- Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered
- Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs
- Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations
- Learn and maintain extensive knowledge of client philosophy and service processes to ensure quality customer service
- Interview, select, train and facilitate onboarding for new team members
- Perform data analysis and manage performance
- Authorize and coordinate changes in staffing schedules
- Support business development initiatives
As Senior Team Lead, You Have…
- High school diploma or equivalent (required)
- Some post-secondary education or completion of a post-secondary degree with a major in Business (asset)
- A background in client relationship management (asset)
- 2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role
- Customer service experience in a high call volume contact center environment (preferred)
- Experience maintaining and developing operational statistics, financial management information and results reporting
- Excellent verbal and written communication skills
- Strong leadership, analytical, problem solving and decision making skills
- The ability to work in and adapt to a fast-paced, dynamic, always changing environment
- The ability to organize and follow-up on multiple tasks with accuracy and timeliness
- The capability to perform intermediate mathematical functions
- The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- The ability to influence and motivate employees to attain program goals
- The ability to work a variety of shifts including days, afternoons, evenings and holidays
APPLY HERE: https://jobs.dayforcehcm.com/en-CA/intouchcx/CANDIDATEPORTAL/jobs/7568
ESPECIALISTA EN ANÁLISIS DE DATOS
Ubicación: Managua, MN, NI
Empresa: Grupo CCN
Requisitos Indispensables
- Licenciado en estadística, Ingeniero en Sistemas o a fines
- Especialización en Análisis de Datos
- Conocimientos en Excel avanzado / Power BI
- Bilingüe: Inglés
- Experiencia mínima de 5 años como Especialista en estadística y/o análisis de bases de datos, con conocimientos en:
- Alta capacidad de análisis cuantitativo (modelos estadísticos, interpretación de datos, etc.)
- Manejo de indicadores de gestión del negocio
- Conocimientos intermedios de Programación
- Revenue management (deseable)
- Manejo de sistemas como SPSS, SAS, R/PYTHON.
APLICA AQUÍ: https://vacantes.grupoccn.com.ni/job/Managua-Especialista-en-An%C3%A1lisis-de-Datos-MN/1254515800/
AMAZON ACCOUNT MANAGER
Job Title: Amazon Account Manager
Position Description:
Our Client is seeking a highly skilled Amazon Account Manager to drive the success of multiple product listings on Amazon. This role requires expertise in soliciting reviews, optimizing product listings, conducting market research, and ensuring performance metrics align with sales targets. The ideal candidate will bring a proactive approach, strong analytical skills, and experience in the US Amazon Marketplace to enhance visibility and sales.
About the Company:
Our Client is a leader in cost-effective, rigorously tested GPS tracking solutions for personal and safety management. Inspired by the CEO's personal experience with Alzheimer's, they specialize in creating safety alert wristbands and other tracking devices to empower individuals with safety, independence, and peace of mind.
Availability:
- Type: Full-time
- Work Schedule: Monday to Friday, 9:00 AM - 5:00 PM PST (potential adjustments based on project needs).
Key Responsibilities:
- Conduct competitor research to identify market trends and capitalize on opportunities.
- Perform keyword research and implement SEO strategies to enhance product visibility.
- Optimize product listings to improve search rankings and sales.
- Solicit and manage reviews to build trust and increase sales performance.
- Monitor and analyze product performance metrics, making data-driven decisions to enhance visibility and conversions.
- Collaborate with internal and external teams to align on business goals.
- Stay updated on Amazon’s policies, tools, and best practices.
Required Experience and Qualifications:
- At least 3 years of experience managing Amazon Marketplace products.
- Strong knowledge of SEO principles and keyword optimization.
- Understanding of review solicitation practices and Amazon’s guidelines.
- Expertise in analyzing performance metrics and driving results.
Language Requirement:
- Excellent written and verbal communication skills (C1 English proficiency).
Preferred Skills:
- Proficiency in tools like Helium 10, Jungle Scout, or similar platforms.
- Familiarity with additional e-commerce platforms.
- A bachelor’s degree in Business, Marketing, or a related field is a plus.
- Amazon Advertising certification is a bonus.
Compensation:
- Salary paid weekly in USD or local currency, according to your preference.
- This position has a salary range of $1100 — 1600 USD per month, commensurate with experience and qualifications.
Additional Details:
- Holidays Off: Christmas and New Year.
- Leave Policy: Unlimited unpaid sick leave available, and additional unpaid leave upon previous coordination.
If you are an experienced Amazon Account Manager with a passion for driving sales through optimized listings and managing reviews, apply now to contribute to our Client’s mission of providing innovative GPS solutions that empower individuals with safety and independence.
ACCOUNT EXECUTIVE
Conoce algunos de los desafíos que te esperan
Tenemos una oportunidad para ti, ¡estamos buscando Account Executive!
Como Account Executive desarrollarás tu labor en nuestro equipo comercial de post venta con el objetivo principal de gestionar el mantenimiento de cuentas, potenciar, fidelizar, facturar y administrar las relaciones estratégicas y comerciales:
- Venta consultiva y administración de promociones pagas por nuestros partners.
- Coordinación de promociones y publicidad en la App con los Partners buscando su inversión en las diferentes verticales de PedidosYa.
- Verificar el correcto funcionamiento de la operativa de nuestros partners en el App.
- Mejorar la experiencia del usuario a través del correcto entrenamiento de las herramientas disponibles en la App para nuestros comercios afiliados.
- Desarrollar y acordar condiciones comerciales y de facturación.
- Analizar la inversión óptima para cada cliente en pos de maximizar el retorno de la misma.
- Análisis de la performance de los partners para generar nuevos prospectos para negociaciones, logrando nuevos acuerdos comerciales.
¿Qué esperamos de ti?
- Deseable conocimientos en Marketing y de manejo de indicadores de Marketing Digital (CPO, CPA, CPC, Ratios de Conversión).
- Experiencia comercial generando y gestionando carteras de clientes y cuentas.
- Perfil data driven. Experiencia o conocimientos de KPI´s.
- Dominio de Excel.
- Habilidades sólidas en ventas. Perfil analítico y estratégico combinado con una marcada orientación a resultados.
- Excelentes habilidades interpersonales, de comunicación y trabajo en equipo.
- Capacidad de planificación, organización y autonomía.
- Automóvil propio para trabajar.
¿Quiénes somos?
PedidosYa es la compañía de tecnología líder en delivery y quick commerce presente en 15 países de Latinoamérica. Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo.
Nuestro objetivo es simplificar el día a día a millones de personas, a través de nuestra pasión por la tecnología.
Somos un equipo con buena energía que se mueve rápido para generar impacto. Buscamos personas que les gusten los desafíos, con ganas de ir por más y sobre todo que jueguen en equipo. ¿Te sumas?
En PedidosYa podrás
- Crear valor para un gran ecosistema de negocios, con foco en la persona usuaria, porque somos user centric.
- Jugar en equipo siempre.
- Moverte a la velocidad de tus ideas.
- Aprender, desarrollarte y reinventarte.
- Generar impacto positivo en las personas y el planeta.
- Trabajar en #ModoPeYa: nuestra manera de trabajar focalizada en la flexibilidad y orientada a lograr un buen balance dentro y fuera de la oficina.
La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales.
En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.
#CoolturaPeYa #LaDiversidadNosPotencia
APLICA AQUÍ: https://empleos.pedidosya.com/job/account-executive-in-managua-nicaragua-jid-617?_atxsrc=LinkedIn&utm_source=LinkedIn
REAL TIME ANALYST
The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
Responsibilities
- Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations
- Coordinates and manages same day and/or short-term off-line event scheduling for call center agents while maintaining acceptable performance of the call center
- Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently maintain appropriate staffing levels
- Monitors CMS and RTA to assist the management teams with acceptable agent adherence to schedules
- Analyzes trends such as call volume, AHT, and attendance to understand and plan for potential overstaffing/under staffing conditions; adjust plans prior to and/or same-day based on the ability of the call center to attain appropriate performance results
- Manages agent profiles within CMS to best utilize all staffing resources
- Monitors available reports to effectively manage the performance each call center business and/or product to acceptable results
- Participates in Help Desk calls to relay how issues are impacting the call center
- Assists in the development of all reports and/or processes that increase the ability of the call center to effectively and accurately plan acceptable performance results
- Effectively communicates call center performance and information by providing the business informational updates regarding the recent, current, and future state of the business.
- Schedule daily, weekly, monthly meetings to communicate information to WorkForce Leaders to set expectations and confirm business needs to allow the business to make sound decisions
- Provides the business with timely status updates on projects and initiatives
- Complete necessary reports, ad hoc reports as required
Qualifications
- Bachelor’s Degree (any field) or equivalent work experience
- At least 6 months experience specializing in Real-Time Monitoring or Workforce Analysis (for external candidates)
- Advanced knowledge in MS Office, especially MS Excel and relevant WF tools such as IEX and CMS.
- Knowledge in problem-solving processes
Skills
- Strong communication skills
- Above average reporting skills
- Excellent analytical skills
- Must possess effective organizational skills and time management skills
Abilities
- Ability to work on several projects simultaneously
- Ability to come up with sound and accurate decisions in any given circumstance
- Ability to exhibit professionalism
- Demonstrated ability to work with a team
- Demonstrated ability to communicate effectively and professionally with internal and external associates
- Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.
APPLY HERE: https://niccareers-ibex.icims.com/jobs/18334/real-time-analyst/login