Operations Emergency Support Team

The Safety and Incident Response team is looking for individuals who exhibit strong empathy, positive attitude, and calm under pressure skill sets in a fast-paced working environment. These individuals will use their customer service and strong communication skills to aid in streamlining communication and operational incident response case management.

• THIS POSITION IS A SIX MONTH SEASONAL POSITION AS A FREELANCER.
  
  

START DATE: JANUARY 12TH

END DATE: JULY 31ST, WITH POSSIBILITY TO EXTEND*

What You Will Do

As a part of the Operations Emergency Support Team, you would join a group of trained team members who take shifts hybrid (remote and in office) throughout the year on weekdays, weekends, and public holidays.

Main areas of responsibilities

• Answer all calls that come into the Operations Emergency line, open operational cases and assign to the correct specialist by product
• Liaise with teammates across departments to ensure consistency of cases and case management procedures
• Provide on-tour support and assist with the operational tasks required to produce a tour
• Collaboration with internal stakeholders, such as Procurement, Invoicing, and the Tour Director Department to provide a beautiful customer experience
• Assist the Safety and Incident Response team with administrative tasks as needed
  
  

YOU

• Complete fluency in English, confident and clear communication. Additional languages are a plus.
• Excellent communication and organizational skills
• Great attention to detail
• Strong service mind and listening skills
• Great team player
• Positive attitude and empathy for others
• Good judgement – ability to recognize when an issue should be escalated
• Calm under pressure
  
  

Great sense of urgency

To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in Panama.

Application

Please submit your CV in English online. We will screen applications on a rolling basis.

WHY YOU WILL LOVE WORKING WITH US

People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.

ADD Applicable Benefits

ABOUT US

If you ask anyone at EF what they like most about their work, you will usually hear the same answer: the people. Visit any of our offices or schools, and you’ll find the same welcoming, energizing, and fun atmosphere — because our people are the heart of everything we do. We support one another, cheer each other on when we win, and learn together when we fail.

Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.