Jefe de operaciones

Operations Manager Position Summary:

We are seeking a proactive and experienced Operations Manager to lead and oversee the day-to-day functions of our travel operations team. The ideal candidate will have at least 3 years of supervisory or managerial experience, exceptional organizational skills, and a strong background in customer service and travel operations.

Key Responsibilities:

● Oversee the daily operations of the travel support teams, ensuring a high level of service delivery and operational efficiency.

● Manage, mentor, and support team supervisors and agents, driving performance and professional development.

● Monitor workflow, prioritize tasks, and allocate resources to meet client demands and internal KPIs. ● Develop and enforce operational procedures, workflows, and quality standards to enhance productivity and consistency.

● Lead problem-solving for escalated issues and collaborate across departments (sales, ticketing, emergency support, etc.) to ensure smooth resolution.

● Analyze operational data, generate performance reports, and identify areas for improvement.

● Implement strategies to optimize processes, reduce costs, and improve service levels.

● Contribute to hiring, onboarding, and training of new team members as needed.

Requirements:

● Minimum 3 years of experience in a supervisory or managerial role, preferably in the travel, hospitality, or luxury service sector.

● Strong leadership and team management skills with a track record of driving results.

● Knowledge of travel operations, GDS systems (Sabre, Amadeus, or similar), and fare structures is a plus.

● Excellent communication and interpersonal skills with the ability to collaborate cross-functionally.

● Analytical mindset with the ability to interpret performance metrics and recommend actionable improvements.

● High level of organization, attention to detail, and ability to manage multiple priorities under pressure.

● Bachelor's degree in Business Administration, Travel & Tourism, or a related field preferred.

What We Offer:

● Competitive compensation and performance-based incentives

● A collaborative, high-performing team environment.

● Growth and leadership development opportunities within the luxury travel industry.

● Flexibility to work remotely, depending on team structure and operational needs.