Host/Receptionist

What this job involves

This position serves as the primary point of contact for workplace services, focusing on delivering exceptional customer experiences while supporting facility operations. The role combines customer service excellence with administrative support, data analysis, and vendor relationship management to ensure seamless service delivery and continuous improvement in a corporate environment.

Your day-to-day tasks will include:

• Serve as the initial point of contact for all employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Collect, analyze, and report data to ensure alignment with client goals and performance objectives
• Build and maintain meaningful relationships with clients, guests, and third-party vendors to maximize service delivery
• Provide concierge services for internal and external events at the training center
• Assist with client events and catering coordination to ensure flawless execution
• Support work order management and administrative functions for facility operations
• Collaborate with cross-functional teams across Facility Management, Engineering, Transactions, and Projects
  
  

Required Qualifications:

• High school diploma or equivalent required
• Minimum 2-3 years of customer service experience in a corporate or professional environment
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with work order management systems or similar administrative platforms
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Professional demeanor with strong interpersonal skills
  
  

Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration, Hospitality Management, or related field
• Experience in facility management, property management, or corporate services
• Knowledge of event planning and coordination
• Experience with data analysis and reporting tools
• Familiarity with vendor management and contract coordination
• Previous concierge or hospitality experience
• Basic understanding of building operations and maintenance processes