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QUIERO TRABAJAR

REPRESENTANTE DE ÉXITO DEL CLIENTE

Publicado: 2025-03-05 03:13:10

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Sobre La Posición

Buscamos Representante de Éxito del Cliente para unirse a nuestro Equipo de Reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos por todo el mundo. Esta persona debe ser proactiva, orientada a los detalles y demostrar excelentes habilidades analíticas, así como trabajo en equipo y habilidades para realizar múltiples tareas. ¡Esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria!

Actividades Principales

  • Apoyar el proceso de abastecimiento que incluye la publicación de ofertas de trabajo en varias bolsas de trabajo, búsqueda de personal, uso de redes sociales, filtrado de CV y contacto con candidatos.
  • Conocer los requisitos de cada vacante para realizar el proceso de headhunting de acuerdo a estas necesidades.

¿Qué Buscamos?

  • 1+ año de experiencia laboral.
  • Conocimiento del mercado de IT.
  • Excelentes habilidades de comunicación.
  • Gran capacidad de autogestión.
  • Estudios en Recursos Humanos, psicología o carreras afines.
  • Nivel avanzado de inglés.

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

  • Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
  • Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
  • Hardware y software.
  • Horarios flexibles
  • Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
  • Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
  • Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.

¡Únete a nuestro equipo global!

 

 

APPLY HERE: https://applicants.bairesdev.com/job/67/190797/apply?utm_source=linkedinjobposting&utm_medium=atsjobs&lang=es 

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BAIRESDEV

PROCESSING SERVICES AGENT

Publicado: 2025-03-05 03:11:34

Are you a night owl with a passion for customer service and a knack for data analysis? Join our dynamic team and play a crucial role in ensuring top-notch service for our clients. If you have experience in Ecommerce, FinTech, or payments, and thrive in fast-paced environments, we want to hear from you!

Key Responsibilities:

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NUCLEUS FINTECH

CLIENT OPERATIONS SPECIALIST

Publicado: 2025-03-05 03:02:53

Who We Are

Doubleverify is the industry’s leading media effectiveness platform that leverages AI to drive superior outcomes for global brands. By creating more effective, transparent ad transactions, DV strengthens the digital advertising ecosystem, ensuring a fair value exchange between buyers and sellers of digital media. Hundreds of Fortune 500 advertisers employ our unbiased data and analytics to drive campaign quality and effectiveness, and to maximize return on their digital advertising investments globally. Learn more about DV and its solutions at doubleverify.com

Position Overview

The Account Support Specialist works in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, and end of campaign reconciliation. This position requires someone that is able to achieve completion of work against deadlines, is highly organized, and has a strong eye for detail. The ideal candidate is technically savvy with trading or ad ops background.

Job Responsibilities

  • Proactive management of operational activities by providing support to the Commercial teams at DV.
  • Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively, providing data and reporting support, and end of campaign reconciliations.
  • Ensuring the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues.
  • Support for operational tasks such as data auditing, compiling tracking systems, and ad hoc projects.
  • Management and/or participation in ongoing product & process improvement initiatives.

Minimum Qualifications

  • Bachelor’s Degree or equivalent/higher level of education.
  • Fluent English language.
  • Organized with a rigorous attention to detail, drive for excellence, and a positive “can- do”approach.
  • Proven communication skills (written & verbal) Experience with Microsoft Office, specifically Excel.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!

 

APPLY HERE: https://boards.greenhouse.io/embed/job_app?token=7892896002 

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DOUBLEVERIFY

CUSTOMER SOLUTIONS SPECIALIST

Publicado: 2025-03-05 02:58:46

Network Solutions (Networking & Wireless)

Client: Global Networking & Wireless Technology Vendor

Start: ASAP

Duration: 12-month renewable contract

Location: Costa Rica or Mexico

 

Overview: We are urgently seeking an experienced Technical Solutions Specialist to join our customer solutions team. This role involves resolving complex technical issues across Switching & Wireless hardware and software platforms while providing exceptional customer service. The ideal candidate will possess deep technical expertise, problem-solving skills, and the ability to mentor junior team members.

 

Key Responsibilities:

  • Diagnose and resolve technical issues for customers, ensuring minimal disruption.
  • Provide in-depth troubleshooting and technical support for hardware, software, and networking concerns.
  • Respond to service requests via multiple channels (phone, email, remote support tools).
  • Assist with proactive issue prevention and root cause analysis to enhance customer experience.
  • Act as a mentor, guiding junior engineers in technical problem-solving and process improvements.
  • Lead or participate in technical projects and customer engagement initiatives.

 

Required Qualifications & Experience:

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 5-7 years of experience in technical support or related roles.
  • Strong expertise in ITIL practices and case management tools.
  • Experience supporting enterprise-level hardware and software environments.
  • Ability to work independently and provide leadership within teams.

APPLY HERE: https://www.linkedin.com/jobs/view/4172651345/?alternateChannel=search&refId=ElrX%2BHV4mcE6i8DzLI1VHA%3D%3D&trackingId=u3%2BjXNyXpO4HymHTvIYPkQ%3D%3D&trk=d_flagship3_search_srp_jobs 

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LINNK GROUP

CUSTOMER SERVICE REPRESENTATIVE

Publicado: 2025-02-25 04:13:40

Job Description

Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!

Who is DEXIS and why should you join the team?

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

Where are we?

UltraPark I, La Aurora, Heredia.

The primary function of this position is to respond to order inquiries, process return labels, and to advise on warranty questions. Additional responsibilities include receiving and making outbound customer calls including corresponding via email, managing customer and equipment data and effective use of resources, systems, and databases.

Departmental hours of operation are Monday – Friday, 7:00am – 4:00pm Central Time in support of US/Canadian customers.

Essential Duties And Responsibilities

  • Provide world-class customer service, response time and follow through to internal and external customers
  • Engage with customers in a friendly and professional manner while actively listening to their concerns
  • Works directly with external and internal customers either by telephone, electronically or in-person, coordinating information with teams, departments and dealer partners
  • Effectively manage workload to meet customer expectations and organization’s goals.
  • Timely processing of transactions and responses to inquiries
  • Follows documented procedures
  • Ability to de-escalate customer situations in order to obtain first call resolution (FCR).
  • Accurate use of systems and databases to enter, manage and maintain customer equipment, to research inquiries and to respond to requests
  • On applicable product lines, records customers product quality complaints according to complaint handling guidelines and SOP, forwarding to the quality department for further documentation & processing.
  • Other duties as assigned

Job Requirements

Excellent written and verbal communication skills are needed as well as proficient in MS Word and Excel. Excellence in accuracy and attention to detail. Strong problem-solving and decision-making skills with the ability to handle a variety of customer situations. Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed.

Minimum Requirements

  • High School Diploma or equivalent
  • 1-3 years’ experience in a customer service-related field
  • B2 proficiency level in English speaking as defined by the CEFR scale

Preferred Requirements

  • Associates degree
  • 2+ years of contact center experience
  • Experience with Customer Relationship Management Systems (CRM)

Operating Company

DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

 

APPLY HERE: https://www.linkedin.com/jobs/view/4117629917/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=MXHZ0qWGZCfr8fDcfoNr1Q%3D%3D&trackingId=bnN5W2CtM6GQJgvw5alKDw%3D%3D&trk=flagship3_search_srp_jobs 

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DEXIS

FINCARE COORDINATOR

Publicado: 2025-02-25 04:09:50

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The FinCare Coordinator I manages follow up of Smartsheet FinCare team inbound Customer service ticket queries, phone calls, and voicemails. You will be the first line of interaction with all Finance queries regarding Smartsheet. The FinCare Coordinator 1 helps with customer questions, employee inquiries, and other assignments.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

You will report to our Manager of FinCare located in our Costa Rica, San José office.

You Will

  • Provide the standard for a great Smartsheet Customer experience.
  • Respond to Customers within 24-48 hours of an inquiry coming in.
  • Communicate with Customers by phone and email.
  • Answer Customer payment and invoice questions.
  • Assist Customers with desired changes to their account.
  • Assist Smartsheet Employees with questions, and problems.
  • Resolve difficult or complicated challenges diplomatically to best assist the Customer and Smartsheet.
  • Quality of work to include timeliness, completeness, and accuracy.
  • Other tasks as assigned.

You Have

  • Experience with Service Ticket/Case systems.
  • Experience with ERP systems.
  • Experience with Data Entry.
  • Established Customer Service experience.
  • Excellent verbal and telephone skills.
  • Typing skills with the ability to type 50+ words per minute with high accuracy.
  • Regular and predictable attendance is a function of the job.
  • Diligently attend to details and pursue quality in accomplishing tasks.
  • Bachelor's degree or equivalent work experience.

Perks & Benefits

  • Fully paid Health & Life insurance for full-time employees and family members
  • Equity - Restricted Stock Units (RSUs) for eligible roles
  • Monthly stipend to support your work and productivity
  • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)

Get To Know Us

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

 

APPLY HERE: https://job-boards.greenhouse.io/smartsheet/jobs/6539706 

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SMARTSHEET

TRILINGUAL CUSTOMER CARE AGENT FOR ROADSIDE ASSISTANCE

Publicado: 2025-02-25 04:02:23

Position Summary

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

 


General Job Responsibilities

  • Provide excellent customer service over the phone to vehicle owners according to customer package
  • .Assist customers located in the North America and Latin America Region
  • .Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow trucks and pick up service, etc
  • .Coordinate with service providers applicable solution to customer’s request
  • .Offer multiple solutions to different customers’ requests such as Uber, Rental Car, Hotel, etc
  • .Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc
  • .Perform other functions related to the position

 

.
Qualificatio

 

  • ns
    English
  • C1Portuguese
  • C1Minimum of High School Diplo
  • ma.0-2 years of experience working in a call center environme
  • nt.Excellent communication skills, both verbal and writt
  • en.Proficient in Microsoft Office and web-based applicatio
  • ns.Customer service orient
  • ed.Strong interpersonal skil
  • ls.Teamwork orient
  • ed.Multita
  • sk.Demonstrate situation specific empat
  • hy.Strong organizational skills and attention to deta
  • il.Ability to work in a fast-paced environment with daily work processing deadlin
  • es.Ability to work effectively without supervisi
  • on.Strong in leadership, empathy, communication, and team orientati

APPLY HERE: https://www.linkedin.com/jobs/view/4157344682/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=MXHZ0qWGZCfr8fDcfoNr1Q%3D%3D&trackingId=TqRE7PGTDpFh15VO%2FkuxNw%3D%3D&trk=flagship3_search_srp_jobs 

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BOSCH SERVICE SOLUTIONS COSTA RICA

CUSTOMER SERVICE REPRESENTATIVE

Publicado: 2025-02-13 19:18:19

Office

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Requirements:

  • English level: Minimum B2
  • Great communication skills
  • Superb customer service and stakeholder management skills

Want to be part of our team?

 

Apply now! https://jobs.thermofisher.com/global/en/job/R-01250211/Customer-Service-Representative?rx_ch=jobpost&rx_job=R-01250211-8&rx_medium=post&rx_paid=0&rx_r=none&rx_source=linkedin&rx_ts=20250213T184001Z&rx_vp=linkedindirectindex&utm_medium=post&utm_source=recruitics_linkedindirectindex&refId=34jd24&rx_viewer=c6b11cba851811ef8b4dc3ad617ead7cd052b9288b84465aaebf88ff1021ceb2 

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THERMO FISHER SCIENTIFIC

ONBOARDING COORDINATOR, CUSTOMER ONBOARDING

Publicado: 2025-02-13 19:14:34

How You’ll Support Our Mission

The Onboarding Coordinator is a multi-tasker who is obsessed with organization and details.  You are focused on the configuration requirements necessary for a customer to be successful with our application, which will include coordination with internal Subject Matter Experts. You must be able to juggle various project influences including business, customer, technical and product. You are a “roll with it” and “think on your feet” kind of person, but comfortable with taking the bull by the horns when needed.  The right candidate for this role loves delivering value and supporting customers on the front lines and behind the scenes!

What You'll Be Doing - The Day To Day

  • Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer’s expectations are managed at the start of the Onboarding process.
  • Coordinate with customers to ensure achievement of complete configuration within established timeframe.
  • Keep the client motivated, excited and on task to complete their implementation.
  • Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn’t get to without us.
  • Develop new processes and recommend improvements to all procedures to ensure optimal level of customer satisfaction at all times.
  • Identify and address implementation risks to remove project roadblocks and engage appropriate internal escalation resources.
  • Meet or exceed productivity metrics while enhancing the customer experience.
  • Resolve immediate escalations to ensure customer satisfaction.
  • Track customer progress in project management tooling.
  • Take action based on pre-defined reports and dashboards to support customer and department success.
  • Assist with data conversions.

Who You Are - The essentials

  • Passionate about technology and how it can influence the lives of both our customers and their communities.
  • Solid experience of managing tasks and deliverables, ideally multiple concurrently.
  • Experience in a customer-facing role
  • Ability to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.
  • Strong organizational and time management skills.
  • Confidence with communicating via phone and video conferencing.
  • Flexible; be able to adapt to a fast-paced, changing environment
  • Attention to detail and accuracy, in thinking and execution
  • Willingness to learn
  • Ability to meet deadlines
  • Capable of wearing multiple hats.

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across North America, Europe and now Costa Rica!

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

Applicant Privacy Notice – please click here to review the applicant privacy notice which details how your data is collected, used and protected.

 

APPLY HERE: https://www.linkedin.com/jobs/view/4150710609/?alternateChannel=search&refId=1jqpcKSfZiYm1GO1wcSQGA%3D%3D&trackingId=mErjINWAUAV%2B3M2zF4Y%2F9g%3D%3D&trk=d_flagship3_search_srp_jobs 

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ESO

TECHNICAL SUPPORT REPRESENTATIVE

Publicado: 2025-02-13 19:10:42

About Siteline

Siteline is a Series A SaaS startup in the construction billing space. We're a team of 28 full-time employees who live and work remotely across the U.S. and Canada, with a small in-person office in San Francisco as well.

What problems are we solving?

We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.

Why are we building this?

Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We're reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.

As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity to build foundational skills for customer success while contributing to our mission of delivering value to our customers.

Responsibilities:

  • Build forms using an internal tool to transform PDF forms into customer fillable forms.
  • Ensure precise alignment and sizing of fonts to maintain consistency and quality.
  • Work efficiently with PDFs and Excel to optimize form creation and processing.
  • Assist customers with billing inquiries, including identifying and communicating math errors to the team.
  • Collaborate with teammates on strategic projects as needed to support team objectives.
  • Becoming proficient in navigating the Siteline platform and providing expert assistance to customers in troubleshooting technical issues.
  • Conducting thorough investigations into complex technical issues reported by customers and providing timely and effective resolutions.

What We're Looking For:

  • Fluent English writing skills (fluent speaking English preferred).
  • Strong math skills, persistence, and attention to detail.
  • Proficiency in computer skills, including Excel and email. Ability to manipulate PDFs (annotate, change, recreate) is essential.
  • Excellent communication skills and fast learner. Ability to quickly learn construction vocabulary and associated variables.
  • Highly motivated, results-driven, competitive, resilient, and fearless.
  • Organized with strong time management skills.
  • Strong internet connection.
  • Collaborative team player.

Preferred:

  • Availability in US Time zones (ET to PT)
  • Previous experience in a SaaS company is advantageous
  • Experience in building forms is highly desirable
  • Familiarity with commercial construction accounting is a plus
  • Experience working in a technical support role is a plus
  • Experience with support tracking systems like Zendesk is a plus

Company values

Move Quickly, Together

Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.

Reach for the Sky

We are curious, open-minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.

Run Lean

Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.

Be the Steel

Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We're stronger than reinforced concrete when we support each other.

Build Our Fanbase

Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center. Work tenaciously to build smarter systems that solve real problems for our customers, positively impact their businesses and lives, and make them loyal fans.

Shoot Straight

We speak directly, candidly, and respectfully. We prioritize transparency, err on over-communicating, and understand that differing opinions and perspectives are part of a healthy company. Ultimately, it's okay to disagree with—but still commit to—the chosen direction.

At Siteline, we're looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us!

 

APPLY HERE: https://job-boards.greenhouse.io/sitelineinc/jobs/4370499006?gh_src=25bb3b546us 

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SITELINE

CUSTOMER SERVICE REPRESENTATIVE

Publicado: 2025-02-13 19:08:26

WHO WE ARE:

Beyondsoft Consulting is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

 

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

 

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

 

 

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

 

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

 

 

POSITION SUMMARY:

This role serves as the primary point of contact for finance-related customer inquiries, providing prompt and professional assistance to both small and large business clients. This role requires a strong understanding of financial processes, excellent communication skills, and the ability to navigate multiple support channels effectively.

 

 

WHAT YOU WILL BE DOING:

  • Respond to customer inquiries related to finance, including:

-Invoice questions

-Account Changes

-Credit card charges

-Internal coordination with Sales and Customer Success teams

-Billing inquiries

  • Provide support through both email and phone calls to ensure timely and accurate resolutions within 24-48 hours.
  • Manage customer emails using Salesforce, where webform submissions automatically generate tickets in the platform.
  • Collaborate with internal departments to address complex financial issues and ensure a seamless customer experience.
  • Maintain detailed records of interactions and resolutions to support accurate reporting and continuous improvement.
  • Assist Customers with desired changes to their account.
  • Quality of work to include timeliness, completeness, and accuracy.
  • Other tasks as assigned.

 

 

MINIMUM QUALIFICATIONS:

  • Strong customer service and problem-solving skills.
  • Ability to multitask and prioritize
  • Internet savvy
  • Strong research skills
  • Excellent communication and typing skills, English B2+ and above
  • Ability to handle inquiries with professionalism and accuracy across multiple channels.
  • Occasional infrequent in-person activity may be required
  • Experience with Service Ticket/Case systems.
  • Experience with ERP systems.
  • Experience with Data Entry.
  • Established Customer Service experience.
  • Typing skills with the ability to type 50+ words per minute with high accuracy.
  • Regular and predictable attendance is a function of the job.
  • Diligently attend to details and pursue quality in accomplishing tasks.
  • Bachelor's degree or equivalent work experience.

 

 

PREFERRED QUALIFICATIONS:

  • Proficiency in CRM tools such as Salesforce is a plus
  • Experience in finance, billing, or related fields preferred.

 

 

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

 

  • Private Health and Life Insurance
  • 12 days per year of Paid Time Off (PTO) + 3 discretionary days
  • Paid CR holidays
  • 100% remote

 

 

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

 
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BEYONDSOFT

AGENTE DE CALL CENTER (ESPAÑOL O INGLÉS)

Publicado: 2025-02-13 19:06:29

Connect Assistance es una compañía de tecnología líder en la industria de Asistencia en Carretera y Hogar con presencia en Puerto Rico, Costa Rica, Panamá, Colombia y México. Nuestra misión es resolver problemas ordinarios con soluciones extraordinarias.

Estamos buscando un entusiasta del servicio, que desee unirse a nuestro equipo de trabajo para que juntos sigamos impulsando nuestro continuo crecimiento.

Esta posición tiene la responsabilidad de recibir y atender en forma eficiente las llamadas telefónicas o o mensajes de whatsapp de clientes que requieren el servicio de asistencia, asistencia en carretera, inspección de siniestros, seguros médicos, etc. Cumpliendo en todo momento con los protocolos, procesos y estándares de atención definidos por la empresa. Asimismo, atender y gestionar con los proveedores los servicios requeridos por los clientes.

Requisitos del puesto

  • Grado mínimo de bachiller en educación media
  • Manejo de herramientas de Oficina (Office, G Suite, internet)
  • Manejo de sistemas operativos
  • Digitación rápida
  • Experiencia previa en centros de contacto o servicio al cliente
  • Disponibilidad inmediata


Experiencia

  • Al menos 1 año como operador(a) en call center o servicio al cliente
  • Deseable con experiencia en atención de asistencias en carretera, hogar, servicios médicos/seguros


Habilidades requeridas

  • Orientación al servicio (empatía, amabilidad y buen trato)
  • Tolerancia al trabajo bajo presión
  • Responsabilidad y puntualidad
  • Trabajo en equipo
  • Discreción y manejo confidencial de la información
  • Excelente comunicación oral y escrita
  • Otros propios del puesto


Si reúnes los requisitos aplica con nosotros.

 

 

APLICA AQUÍ: https://jobs.lever.co/connectassistance/9571ef65-bfb5-4104-a635-2c36eb94b82b/apply?lever-source=LinkedIn 

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CONNECT ASSISTANCE

REPRESENTANTE DE CLIENTES

Publicado: 2025-02-13 18:56:41

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Representante de Clientes en BairesDev

Buscamos un Representante del Cliente con experiencia probada y pasión por vender soluciones tecnológicas, para unirse a nuestro Equipo de Ventas y ayudar a impulsar nuestro crecimiento.

Desempeñarás un papel fundamental y activo en las operaciones del día a día. Esta es una excelente oportunidad para ser uno de los miembros clave de nuestro equipo de ventas y posicionarte para oportunidades únicas de crecimiento profesional.

Actividades Principales

  • Subir datos de nuevos prospectos al ERP (base de datos) y a la hoja de cálculo de Marketing.
  • Reenviar información esencial a otros equipos como Reclutamiento y RRHH.
  • Realizar búsquedas exhaustivas en la Web para encontrar la información de contacto de los clientes potenciales.
  • Conectarse con los clientes y su equipo a través de nuestro sistema de chat y obtener toda la información relevante que necesite.
  • Establecer, desarrollar y mantener relaciones comerciales positivas con los clientes.

¿Qué Buscamos?:

  • 3+ años de experiencia relevante como entrada de datos o agente de ventas.
  • Experiencia en roles de Soporte Comercial.
  • Sólida formación técnica con conocimiento y/o experiencia práctica en desarrollo de software y tecnologías web.
  • Una red buena de nuevos clientes potenciales en la industria de TI y/o verticales.
  • Buenas habilidades de establecer relaciones interpersonales.
  • Capacidad para trabajar tanto de forma independiente como en equipo.
  • Automotivado con un enfoque orientado a resultados.
  • Orientado al detalle y entregas en plazos.
  • Nivel de inglés avanzado.

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

  • Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
  • Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
  • Hardware y software.
  • Horarios flexibles
  • Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
  • Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
  • Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.

¡Únete a nuestro equipo global!

 

APLICA AQUÍ: https://applicants.bairesdev.com/job/244/250617/apply?utm_source=linkedinjobposting&utm_medium=atsjobs&lang=es 

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BAIRESDEV

COMMUNITY MANAGER

Publicado: 2025-02-04 18:25:27

Company Description

Publicis Groupe, fundada en 1926, es el tercer grupo de comunicaciones más grande del mundo. Conocido por su creatividad de renombre mundial, la mejor tecnología, experiencia digital y consultoría, Publicis Groupe es el único en la industria capaz de acompañar mejor a sus clientes en su viaje de transformación de negocios digitales, en cualquier parte del mundo. Organizado en cuatro centros de soluciones, Publicis Communications, Publicis Media, Publicis Health y Publicis Sapient, fuera de nuestros 20 mercados principales, Groupe ofrece ideas y soluciones innovadoras que combinan el poder de la creatividad y la tecnología.

Overview

Un/a Community Manager es el profesional encargado de construir, gestionar y administrar la comunidad online de una marca o empresa en Internet, creando y manteniendo relaciones estables y duraderas con sus clientes, seguidores y, en general, cualquier usuario interesado en la marca. A continuación, se detallan algunas de las responsabilidades y competencias clave de un Community Manager:

Responsibilities

  • Crear y publicar contenido atractivo y relevante en las diferentes plataformas de redes sociales.
  • Programar publicaciones y mantener un calendario editorial.
  • Monitorear y responder a comentarios, mensajes y menciones de la marca.
  • Desarrollar y ejecutar estrategias de contenido que alineen con los objetivos de la marca.
  • Identificar y analizar tendencias en redes sociales para aprovechar oportunidades de contenido.
  • Fomentar el diálogo y la interacción con los seguidores y usuarios.
  • Gestionar y moderar comentarios y discusiones para mantener un ambiente positivo y constructivo.
  • Resolver dudas, quejas y sugerencias de los usuarios de manera oportuna y profesional.
  • Medir y analizar el rendimiento de las estrategias de social media mediante herramientas analíticas.
  • Generar informes periódicos sobre el crecimiento de la comunidad, el engagement y otras métricas clave.
  • Proporcionar insights y recomendaciones basadas en los datos recopilados.
  • Identificar posibles crisis de reputación y gestionarlas de manera proactiva.
  • Implementar planes de crisis para minimizar el impacto negativo en la marca.
  • Trabajar en estrecha colaboración con otros departamentos como marketing, relaciones públicas, y servicio al cliente.
  • Coordinar con diseñadores gráficos, redactores y otros profesionales para crear contenido de alta calidad.

Qualifications

Competencias y Habilidades

  • Comunicación: Excelentes habilidades de comunicación escrita y verbal.
  • Creatividad: Capacidad para generar ideas innovadoras y contenido atractivo.
  • Analítica: Habilidad para interpretar datos y realizar análisis de métricas.
  • Organización: Buena gestión del tiempo y capacidad para manejar múltiples tareas simultáneamente.
  • Empatía: Capacidad para comprender y responder a las necesidades y preocupaciones de la comunidad.
  • Conocimiento Técnico: Familiaridad con herramientas de gestión de redes sociales y

análisis de datos (Hootsuite, Buffer, Google Analytics, etc.).

  • Educación: Título en marketing, comunicación, relaciones públicas o un campo relacionado.
  • Experiencia: Experiencia previa en gestión de redes sociales y comunidades online.
  • Conocimientos: Conocimiento de las mejores prácticas en redes sociales y tendencias digitales

Additional Information

  • Salario competitivo y paquete de beneficios
  • Esquema de trabajo hibrido
  • Transporte gratuito a oficinas
  • Oportunidades de desarrollo profesional y formación continua
  • Ambiente de trabajo dinámico y colaborativo
  • Flexibilidad horaria y posibilidad de trabajo remoto
  • Programas de bienestar y actividades recreativas

APLICA AQUÍ: https://careers.publicisgroupe.com/jobs/95496?lang=en-us&iis=Job+Board&iisn=LinkedIn 

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PUBLICIS GROUPE COSTA RICA

REMOTE MODERATORS (COSTA RICA)

Publicado: 2025-02-04 18:02:45

Requirements

Description and Requirements

TELUS International is looking for Remote Moderators to join our team!

As a Moderator, you will handle remote calls and surveys with our study participants from the United States weekly. Moderators will report to the project team. Training will be provided before the start of the project.

Additional Job Description

Compensation: 18 USD per hour

Workload: up to 15 weeks of work, hours per week will vary

Location: Costa Rica

Main Requirements:

  • Proficient in the English language
  • Good customer service skills
  • Familiarity with iOS is required
  • Must have a personal laptop or computer
  • Can work on US time
  • Willing to work on weekends
  • Consistent communication with the project management team.


You will need to provide an up-to-date resume with your application. TIAI will arrange interviews to screen the applicants.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

 

APPLY HERE: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Remote-Moderators-Costa-Rica/62992?source=LinkedIn 

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TELUS DIGITAL

KA JR MANAGER

Publicado: 2025-01-31 20:14:03

About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

A Key Account Jr. Manager plays a crucial role in managing and nurturing relationships with high-value restaurant clients.

Their primary focus is on ensuring client satisfaction, driving revenue growth, and maximizing business opportunities within the partnership. Also, will work closely with the business strategy team, marketing and operations teams, to reach the growth potential and maximize the coverage of key accounts.

In this role, you'll be...

  • Building and maintaining strong relationships with key restaurant partners.
  • Identifying opportunities to increase sales and revenue from key accounts.
  • Tracking and reporting on key account performance metrics. Use data to identify areas for improvement and ensure account health.
  • Collaborating with internal teams such as marketing, operations, and logistics to ensure smooth delivery of services and to implement campaigns, promotions, or new features that benefit both the client and the business.
  • Staying informed about industry trends, competitor offerings, and customer preferences. Use insights to help clients optimize their operations.


We're eager to be in touch because you have...

  • Strong communication and negotiation skills.
  • Analytical abilities to assess account performance and market trends.
  • Customer-centric mindset with a focus on relationship building.
  • Problem-solving and conflict resolution skills.
  • Ability to collaborate across multiple teams.
  • Social versatility. Adapts to different cultures and organizational levels.
  • English language, business fluency.


You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

 

APPLY HERE: https://careers.didiglobal.com/jobDetail:12725 

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DIDI

CUSTOMER SUPPORT SUPERVISOR

Publicado: 2025-01-31 17:53:36

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

This position requires an individual with a high level of organization skills in providing innovative solutions when supporting a team that exceeds customer expectations. The ability to multitask and display a sense of urgency is critical to this role. The Customer Support Supervisor is a seasoned leader working with internal teams along with external clients, merchants and customers to maximize program participation while excelling at professional communication, productivity, problem solving, team leadership, innovation and strategic initiatives. In addition to this, the role will ensure a mindset of continuous improvement (i.e. processes, procedures, team and individual development) with the express intent of driving world class service for the organization.

Principal Duties And Responsibilities

  • Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers
  • Promote a culture of continuous improvement by studying, evaluating, re-designing and documenting processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
  • Oversee incoming and outgoing communications to ensure timely, accurate and professional responses
  • Set, monitor and frequently review team goals and metrics
  • Meet regularly with each team member to review metrics, provide feedback and coaching, and address concerns
  • Recognize potential system defects and escalate internally when appropriate
  • Handle escalated situations and act urgently when necessary
  • Foster the growth and effective operation of the team by coordinating and scheduling appropriate training sessions, and developing training documentation
  • Manage client relationships by providing top level support
  • Energize and motivate the team through strong leadership, clear communication and by setting a positive and professional example
  • Performs other general duties as assigned

Required Experience, Skills And Abilities

  • Minimum of 4 years’ experience supervising Customer Service personnel in a call center environment
  • Excellent interpersonal skills and ability to motivate the team and create a supportive working relationship
  • Excellent professional verbal and written communication skills
  • Detailed oriented; strong organizational skills
  • Strong critical thinking and analytical skills
  • Independent decision making and delegation experience
  • Advanced computer skills, especially in Microsoft Word & Excel
  • Experience with Service Cloud is a plus
  • Ability to identify the root cause of a problem and develop solutions to mitigate
  • Interdepartmental and customer relationship skills
  • Work schedule flexibility
  • Multiple languages a plus

What is in it for me?

  • Work in a friendly and caring company where teamwork is key
  • Work with skilled people that are invested in your success and growth
  • Remote working is the new normal with flexible work options and paid holidays
  • Competitive salary with a comprehensive benefits package starting day one
  • Work in a fun environment that promotes creative thinking and a positive attitude
  • Career development opportunities
  • An open-door policy which means your voice will always be heard
  • A robust Employee Referral program

At TreviPay We Believe

  • in saying yes to unique and challenging requirements
  • empowered team members are creative team members
  • our products make the customer’s day just a little bit better
  • work/life balance makes us all more effective

APPLY HERE: https://jobs.lever.co/trevipay/5a7fb3f9-6ff0-4340-8bea-e381707d1382/apply?source=LinkedIn 

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TREVIPAY

TECHNOLOGY SALES REPRESENTATIVE

Publicado: 2025-01-30 19:08:35

You and Oracle

Oracle is in one of the most exciting moments of its history! With an installed base of over 400,000 customers, including the world's most successful organizations, and equipped with leading solutions in Artificial Intelligence (AI), IaaS, PaaS, and SaaS, Oracle supports its customers in leveraging the innovative benefits of AI to meet today's challenges and prepare for tomorrow's opportunities.

In recent years, some of the largest AI-leading companies, such as NVIDIA, Uber, xAI, Character AI, MOSAIC ML (now Databricks), Zoom, and Microsoft (for Bing services), have chosen Oracle's AI solutions to provide innovative services to their customers.

We have assembled a team of creators, innovators, entrepreneurs, and leaders to unlock infinite possibilities for our customers and partners with the power of OCI. We are now seeking an Account Executive for Cloud to acquire new AI customers at scale across Brazil.

Description

In this role, you will play a critical part in identifying, developing, and acquiring new AI business customers in Brazil. These companies are changing the world by using Artificial Intelligence to solve complex problems.

Roles & Responsibilities

  • Business development – Identify business potential in AI in the territory and build a Go-to-Market (GTM) strategy to generate new pipeline.
  • Establish relationships with potential Oracle customers, often at the C-Level, focusing on customer satisfaction and consequently on consumption growth and contract renewal.
  • Develop and execute a continuous plan for generating new business, focused on AI products and solutions.
  • Manage AI partners operating in the territory.
  • Coordinate and work with relevant teams for customer service (e.g., architecture, engineering, operations, post-sales, finance, other account executives, etc.).
  • Develop short, medium, and long-term strategies for key customers.
  • Inform, influence, and contribute to the work of other colleagues related to GenAI at Oracle, including sales, marketing, business development, architecture, and product engineering teams, contributing to the development of our GenAI strategy.
  • Produce content, GenAI storytelling, conduct workshops and events for the ecosystem of your pillar of action. Act as an evangelist and subject matter expert on GenAI within Oracle and externally.
  • Launch and execute new initiatives and programs to meet the needs of your customers with GenAI-related projects.


Required Skills And Qualifications

  • Solid experience in sales.
  • Solid experience in customer relationship management.
  • Excellent writing, presentation, and communication skills.
  • Availability to travel 50% of the time.
  • Advanced English and Portuguese.


Desired Skills And Qualifications

  • Experience in technology sales and/or similar solutions.
  • Technical knowledge of Cloud solutions.
  • Knowledge of disruptive technologies: Data, AI, GenAI, etc.
  • Willingness to learn Spanish.


This role is a unique opportunity to create a growth strategy in one of the most exciting and disruptive technologies of our time. Success in this role will require you to identify the best ways to leverage the disruptive resources of AI and the opportunities they present with existing strengths and Oracle's strong market reputation, having supported the growth of hundreds of thousands of customers worldwide to drive exponential growth.

A career at Oracle is defined by you. We give you the freedom – and the skills – to write your own success story. Whatever path you take, you will gain invaluable learning experiences and be supported to do your best work.

Career Level - IC4

Responsibilities

Primary job duty is to sell technology software products and related services in a defined territory. Identifies, qualifies and closes new opportunities. Manages accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the Oracle sales model to maximize revenue growth and increase local market share. Builds and expands business partner revenue and self sufficiency.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

 

APPLY HERE: https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/jobsearch/job/276019?utm_medium=jobboard&utm_source=LinkedIn 

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ORACLE

CUSTOMER CARE SPECIALIST

Publicado: 2025-01-30 19:03:08

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

 

Responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign. The Customer Care Specialist will assist with writing copy, basic image editing/cropping, and creating proofs for clients. At the launch of a campaign, the Customer Care Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program. Additional job responsibilities may be added over time, including but not limited to ad trafficking and billing assistance. The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.

 

 

What your impact will look like here:

  • The DTN Customer Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites.
  • This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign.
  • The Customer Support Specialist may assist with writing copy, basic image editing/cropping, and creating proofs for clients.
  • At the launch of a campaign, the Customer Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live.
  • After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program.
  • The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.

 

You will love this job if you have:

  • Customer Service Skills:
  • ● Patient and helpful when interacting with customers
  • ● Able to avoid jargon and explain industry-specific concepts
  • ● Take ownership of customer issues and see them through to resolution
  • ● Use situational judgment to determine actions
  • ● Detail-oriented and focused on providing accurate and thorough service
  • ● Ability to prioritize customer needs
  • ● Demonstrates interpersonal skills with a diverse customer base
  • ● Dedicated to problem resolution
  •  
  • Communication Skills:
  • ● Excellent English communication skills (written, comprehension and verbal)
  • ● Ability to communicate correctly and clearly with all customers in a positive manner
  • ● Good comprehension skills — ability to clearly understand and state customers' requests
  • ● Excellent documentation skills
  • ● Good composition skills — ability to compose a grammatically correct, concise, and
  • accurate written response
  • ● Ability to write marketing copy for paid content with strict character limits
  • ● Work successfully in a team environment as well as independently
  •  
  • Computer Knowledge/Skills:
  • ● Desktop computer proficiency
  • ● Familiarity with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.)
  • ● Excellent typing skills
  • ● Able to successfully navigate websites
  • ● Ability to successfully adapt to changes in the work environment
  •  
  • Preferred Knowledge/Skills:
  • ● Familiarity with Salesforce
  • ● Basic Adobe Photoshop skills
  • ● Marketing, advertising, or social media experience

 

 

Security and Privacy Requirements

· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

 

 

APPLY HERE: https://www.linkedin.com/jobs/view/4139024565/?alternateChannel=search&refId=rAua1FbSRI8IVMmp6y4abg%3D%3D&trackingId=%2Fknrsi9PmpDfiWm39GSvuA%3D%3D&trk=d_flagship3_search_srp_jobs 

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Jornada: completo Contrato: fijo Locación: remoto
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GRANICUS

TECHNICAL SUPPORT REPRESENTATIVE

Publicado: 2025-01-30 18:44:04

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl

This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills And Experience

  • Knowledge of Windows, Mac, or Linux operating systems
  • Support help desk knowledge
  • Troubleshooting and problem-solving skills
  • Customer support knowledge
  • Active listener with flexibility to modify approach and adapt to customer needs
  • At least 6 month of Technical Support Experience

Preferred Skills And Experience

  • Experience working with Windows, Mac, or Linux operating systems
  • Troubleshooting and problem-solving expertise
  • Support help desk experience
  • Customer support experience
  • Experience modifying approaches and adapting to customer needs

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

 

APPLY HERE: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Heredia-Costa-Rica/Technical-Support-Representative-Graveyard-Shift--Open-_R-31111-1?source=REC_APPLICANT_SOURCE_LinkedIn 

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Jornada: completo Contrato: fijo Locación: presencial
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KYNDRYL