ASSOCIATE DIGITAL REVIEW TEAM ANALYST
Job description
Associate, Digital Review Team Analyst - Santa Ana, Costa Rica
Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst.
Western Union powers your pursuit.
We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Analyst responsible for analyzing digital transactions in Western Union.
Role Responsibilities
• As an Associate Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved.
• You will communicate with Western Union customers as needed to verify details regarding specific money transfer as well as support WU.com customers with their identity verification ensuring that Compliance regulations are met (typically 50 to 70 daily calls).
• You will resolve problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures.
• After completing our training program, you will be skilled in Risk Assessment and be able to provide an excellent customer experience.
Role Requirements
• For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service via phone, have strong analytical skills and very attentive to detail.
• You must have great attitude and be able to adapt to a dynamic work environment.
• We require you to be fluent in English, written and verbal (81% - B2+).
• Highschool education is required.
• We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team, and a willingness to work on weekends.
• Mon-Sun schedules. Availability to work on weekends.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.
Your Costa Rica- specific benefits include:
• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts
Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
TEAM MEMBER
Job description
En Abbott, puedes hacer un trabajo que importa, crecer y aprender, cuidar de sí mismo y de tu familia, ser verdaderamente quien es y vivir una vida plena.
Tendrás acceso a:
• Desarrollo profesional con una empresa internacional donde podrás hacer crecer la carrera que sueñas.
• Transporte subvencionado
• Cafetería subvencionada
• Una compañía reconocida como mejor lugar para trabajar en docenas de países alrededor del mundo y nombrada una de las empresas más admiradas del mundo por Fortune.
• Una compañía que es reconocida como una de las mejores compañías grandes para trabajar, así como un mejor lugar para trabajar para la diversidad, las madres trabajadoras, mujeres ejecutivas y científicas.
PRINCIPALES RESPONSABILIDADES
• Cumplir con los requerimientos de certificación y entrenamiento para el área de producción asignada.
• Cumplimientos de las normas de seguridad para las tareas que se ejecuten.
• Participar activamente de las actividades de implementación y mantenimiento del Sistema de Calidad de ABBOTT, garantizando el cumplimiento de los requisitos aplicables incluyendo GMP’s, GDP’s, limpieza de linea.
• Ejecución de las tareas de producción del área asignada según los procedimientos de producción y cumpliendo los requerimientos de productividad definidos.
• Cumplir con los requerimientos de inspección, según apliquen, de acuerdo a los procedimientos para los que fue entrenado.
• Reparar los productos no conformes, de acuerdo con las especificaciones establecidas.
• Ejecutar y reportar las actividades de su área, respondiendo por la calidad, el tiempo, la confiabilidad y el desempeño de servicios e informaciones generadas, atendiendo a las necesidades de los clientes internos / externos.
• Cumplir con los requerimientos de documentación y trazabilidad para los procesos de producción asignado.
• Apoyar y/o ejecutar procesos de entrenamiento y certificación de personal según los procedimientos establecidos, en operaciones de su área
Turnos:
A (Lunes - Viernes 5:50 am - 3:15 pm)
B (Lunes - Viernes 3:00 pm - 10:00 pm y Sábados 7:00 am - 2:30 pm)
C (Domingo - Sábado 10:00 pm - 6:00 am)
Requisitos:
Educación: Primaria Completa
Experiencia/Formación:
• Habilidad para efectuar los procesos para los que va a ser contratado.
• Capacidad para leer, entender y ejecutar procedimientos.
• Preferible: Con experiencia en manufactura / No Indispensable
Ser mayor de edad
Aplicar aquí: https://www.jobs.abbott/us/en/job/31086173/Team-Member-I?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic