Network Administrator 1 - Lakeland

Duties and Responsibilities: 
•    Manage own helpdesk ticket queue, to work and resolve issues with both Windows-based and Mac computers, servers, Active Directory, data  network, printers, copiers, phones, O365 applications, and business applications.
•    In conjunction with peer team members, proactively build, maintain and administer data networks, Active Directory, end-point protection systems, servers, phone system, site security systems, etc., utilizing Best Practices and proper administration techniques.
•    Partner with peer team members to ensure network perimeter and Internet-facing servers are secure from cyber threats.
•    Research and recommend new tools and technologies to simplify administration and improve efficiencies.
•    Manage inventory of computing and networking assets, ensuring manual, physical inventory matches inventory in various automated systems (Active Directory, asset management system, end-point protection portal, etc.).
•    Maintain and enforce hardware, software, and security standards.
•    Assist monitoring incoming tickets to helpdesk system and ensure tickets are assigned to correct team members to support SLA parameters. 
•    Interface between end users and ITW IT service offerings (e.g. O365, Skype, SharePoint, FTP Hosting, Domain hosting, etc.)
•    Manage phone system, provide end user documentation/training where necessary, and assist with mobile phone devices as needed.
•    Manage backups of the server environment, perform necessary restores, and lead effort in restore testing.
•    Lead and manage Local Information Technology Disaster Recovery Plan.
•    Support Video Conference equipment and assist end users with usage/training.
•    Lead periodic audits of software, security, inventory, users, phone system.

Requirements:
•    Any combination of education, training and experience equivalent to possession of a bachelor's degree in computer science, information engineering or other related areas.
•    Microsoft, VMware, CompTIA certifications, beneficial but not required.
•    4+ years’ hands-on experience supporting Microsoft Server, Active Directory, and VMware.
•    4+ years’ hands-on experience providing advanced computer technical support.
•    4+ years’ experience supporting technologies including phone systems, O365 applications, data network, virtual networks, end-point protection, and helpdesk ticketing systems.
•    Good understanding of pertinent computing and network protocols and technologies including, but not limited to, TCP/IP, DNS, DHCP, RDP, FTP, HTTP(S), SNMP, SMTP, SSH, and Telnet.
•    Can be based out of one of the following office locations: Houston, TX; Solon, OH; Lakeland, FL; San Luis Obispo, CA; or Hartford, CT.
•    5-10% Travel May be Required 

Competencies:
•    Highly motivated, energetic, independent, and self-starting attitude with strong initiative and desire to learn and mentor.
•    Ability to function effectively in a typical office environment, that also houses a chemical test lab.
•    Critical, out-of-the-box thinking and sharp troubleshooting skills.
•    Strong interpersonal, written, and verbal skills to effectively collaborate with local users, management, and team members in various U.S. and worldwide locations.
•    Customer service mindset with ability to communicate in a manner that empowers the end user to understand and utilize technology correctly; therefore, benefiting the business.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This job description should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this position.  Incumbents are required to perform other related functions as assigned.
 

ITW is an Equal Opportunity Employer/Veterans/Disabled. EEO is the law. ITW invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request by emailing katie.craig@permatex.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Katie Craig at (440) 914-3166. No other calls will be accepted.