BILINGUAL (ENGLISH AND SPANISH) QUALITY ENGINEER
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Job details
We are seeking a talented and detail-oriented Quality Engineer to join our team and contribute to our mission of excellence!
This Jobot Job is hosted by Aishah Mirza
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $95,000 - $97,000 per year
A Bit About Us
We are a leading global manufacturer of injection molded components!
Why join us?
- Competitive compensation
- Great Benefits
- Opportunity to grow with an amazing corporation
- Great work environment an
Job Details
We are currently seeking a bilingual (english and spanish) highly skilled Quality Engineer for a permanent position in the scientific industry. This individual will play a pivotal role in ensuring the highest standards of quality in our products through comprehensive problem-solving, meticulous blueprint reading, and strategic planning. This position is a great opportunity for a seasoned Quality Engineer to apply their skills in a challenging and rewarding environment, working with a team dedicated to excellence and continuous improvement.
Responsibilities
As a Quality Engineer, you will be tasked with the following duties
- Overseeing the development and implementation of quality standards and protocols for our products.
- Utilizing Automotive Injection Molding techniques to enhance product quality and efficiency.
- Reading and interpreting blueprints to ensure products are manufactured according to exact specifications.
- Conducting extensive 8D problem-solving to identify, correct, and prevent recurring issues.
- Creating detailed 8D reports to document problem-solving processes and outcomes.
- Managing the Production Part Approval Process (PPAP) to confirm that all engineering design and specification requirements are met.
- Developing and implementing Process Quality Plans (PQP) to ensure consistent product quality.
- Conducting Process Failure Mode and Effects Analysis (PFMEA) to anticipate potential problems and implement preventive measures.
- Ensuring compliance with the International Automotive Task Force (IATF16949) standards.
- Collaborating with other team members to foster a culture of continuous improvement and problem-solving.
Qualifications
The ideal candidate for this position will possess the following qualifications
- A minimum of 5 years of experience as a Quality Engineer in the scientific or related industry.
- Bilingual is a MUST (English and Spanish).
- Proven experience with Automotive Injection Molding.
- Proficiency in blueprint reading and interpretation.
- Extensive experience with 8D problem-solving and report writing.
- Familiarity with PPAP, PQP, and PFMEA processes.
- Knowledge of IATF16949 standards and their application.
- A degree in Engineering, Quality Assurance, or a related field.
- Excellent problem-solving skills and a keen eye for detail.
- Strong communication and teamwork skills.
- A commitment to excellence and continuous improvement.
This role provides a fantastic opportunity for a seasoned Quality Engineer to make a significant impact on our company's products and reputation. If you are a dedicated professional with a passion for quality and a knack for problem-solving, we would love to hear from you.
CORPORATE TALENT COMMUNITY
Forbes believes in the power of entrepreneurial capitalism and uses it on various platforms to ignite the conversations that drive systemic change in business, culture and society. We celebrate success and are committed to using our megaphone to drive diversity, equity and inclusion.
If you are interested in joining any of our Corporate teams at Forbes but don't see an opportunity that you'd like to apply to, please send us your resume. We will keep your information on file for future opportunities and reach out for exploratory interviews.
Forbes aims to offer employees the flexibility they need in order to be successful. We offer a hybrid work schedule for our employees. Some roles may be fully remote (within the U.S.) if it aligns with the needs of the position
Forbes is an equal opportunity employer.
BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)
Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.
Position Overview:
We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.
Key Responsibilities:
- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients’ inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Ensure compliance with healthcare regulations and best practices in customer interactions.
- Proactively identify opportunities to improve processes and enhance customer satisfaction.
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.
Qualifications:
- Experience in a customer service role, preferably within healthcare services.
- Bilingual, fluent Spanish and English is a plus.
- Strong phone communication skills and a professional demeanor.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
- Excellent writing skills for documentation and communication.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Self-motivated and proactive in identifying and solving problems.
- Familiarity with MassHealth programs is a plus.
BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)
Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.
Position Overview:
We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.
Key Responsibilities:
- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients’ inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Ensure compliance with healthcare regulations and best practices in customer interactions.
- Proactively identify opportunities to improve processes and enhance customer satisfaction.
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.
Qualifications:
- Experience in a customer service role, preferably within healthcare services.
- Bilingual, fluent Spanish and English is a plus.
- Strong phone communication skills and a professional demeanor.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
- Excellent writing skills for documentation and communication.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Self-motivated and proactive in identifying and solving problems.
- Familiarity with MassHealth programs is a plus.
DATA ANNOTATOR - SPANISH US
Expected compensation: 11.00 USD Per Hour
HireArt is helping A Generative AI Company find meticulous and enthusiastic Spanish-speaking Data Annotators. This role is fully remote and open to candidates currently located in the following U.S. states: TX, GA, NC, PA, IN, UT, TN, OK, WI, KS, SC, LA, AL, ID, IA, KY, MS, NH, WY, WV, ND, MI, OH, MN, AR, MT.
This is a part-time role, offering work one week per month for five months (through March 2025)—a great opportunity for someone looking for some extra income! If you have a high level of independence, a keen eye for detail, and a passion for the language, you could be the person we're looking for.
Job Responsibilities
- Annotate and label data written in Spanish. Tasks may involve identifying specific themes, sentiments, or categorizations within the text.
- Closely follow detailed client-provided guidelines written in English to ensure data is annotated consistently and accurately.
- Perform self-checks on annotated data to identify and fix any errors or inconsistencies, ensuring data quality meets high standards.
- Complete annotation tasks within the required timelines, managing workloads effectively to meet project deadlines.
- Provide feedback on annotation processes and tools.
- Label and flag potentially harmful or sensitive content.
Requirements
- Native speaker of Spanish
- Professional-level English skills (i.e. able to communicate with team members and read instructions in English)
- Basic computer skills and familiarity with Microsoft Office 365 (e.g. Outlook, Excel, and PowerPoint)
- Comfortable with potentially reading and labeling sensitive or harmful content
- General knowledge in online communication, such as Microsoft Teams
- Able to follow directions and perform repetitive, time-bound tasks accurately and efficiently
- Willing to work overtime if necessary
Nice To Have
- Diploma or professional certificate in any field, preferably in linguistics/languages
- Experience in data annotation
REMOTE APPOINTMENT SETTING SPECIALIST
Job Overview
Would you like a chance to work remotely with flexible hours? Be part of our team in work-from-home positions that offer work-life balance, great earnings, and opportunities for advancement. Whether you're a veteran in your field or just starting out, we have jobs designed to match various skills, including client support, data entry, and sales.
This is the perfect chance for people seeking work-life balance and looking to make regular earnings without the hassle of commuting. If you're organized, goal-oriented, and looking for flexibility in your work, we want to hear from you.
Responsibilities
- Answer questions from clients via email, or online chat.
- Carry out various data entry tasks with a focus on precision.
- Participate in telemarketing based on your skills and background.
- Input data into internal databases: Collect and digitize data including documents and files into electronic systems.
Job Requirements
- Data entry skills with a minimum typing speed of 35 WPM.
- Strong written and verbal communication skills.
- The capability to work on your own and maintain productivity while managing your time effectively.
- Comfort in basic computer functions, including e-mail, and online tools.
- A consistent internet connection and access to a personal computer.
- A can-do attitude and readiness to gain new knowledge.
Why Work With Us?
- Competitive Pay: Earn between $18 and $25 per hour, according to your responsibilities and background.
- 100% remote: Work from the location of your choice with a stable internet connection.
- Flexible Hours: You decide when and how much you work, allowing for a great balance between career and personal interests.
- Career growth: There are many opportunities for extra work and additional tasks to boost your income.
- Training Provided: No experience We ensure you're equipped to get you ready.
How To Apply
If this sounds right for you, send us your application! You could be starting your new career.
Entry-level position - this is an junior position! We give you the knowledge to ensure you're ready to thrive. The key qualifications are a dedicated mindset and a readiness to expand your skills. If you're ready to embark on an exciting new career journey, we want you on our team! We're an inclusive organization, with people from different walks of life, including remote data entry clerks, administrative assistants, receptionists, sales assistants, customer service agents, warehouse workers, factory employees, drivers, medical assistants, nurses, call center representatives, and more, all helping us grow.
APPLY HERE: https://dailyjobs.applicantpro.com/jobs/3527576-1003834.html
ONLINE CUSTOMER SERVICE COORDINATOR
Job Overview
We're seeking driven people to become part of our team in various work-from-home positions such as client service, data entry, and sales. This is an excellent role for individuals seeking work-from-home flexibility from the comfort of their home. Regardless of your experience level, we provide roles that suit your abilities and interests.
Job Responsibilities
- Respond to customer inquiries via phone, email, or online chat
- Complete data entry tasks with great attention to detail
- Take part in telemarketing depending on your skill set
- Collaborate with team members to deliver great performance
- Comply with standards and interact clearly with managers
Benefits
- Attractive salary: $18-$25 per hour, based on your experience level and responsibilities
- 100% remote - work from anywhere with an internet connection
- Choose your working hours - you choose when and how much you work
- Extra income opportunities to add to your income
- Balance your work and life - control your workload to suit your lifestyle
Job Requirements
- Strong communication skills
- Ability to work independently and handle tasks on your own
- General computer skills, including e-mail and web tools
- Stable internet connection and access to your own computer
- A go-getter mindset and readiness to acquire new skills
No need to stress if you are without direct experience - this is an junior-level position! We will provide extensive training to prepare you with the knowledge and resources for success. The vital qualifications are a strong work ethic and willingness to gain new knowledge. If you are eager to embark on an rewarding professional path, we want you on our team! We're a varied organization and have people from wide-ranging backgrounds including, remote data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, driver, medical assistant, nurse, call center representative, etc. working with our company
Salary: $18 - $25 per hour
APPLY HERE:
SIMPLIFIED CHINESE TO ENGLISH TRANSLATOR - ATMOSPHERIC SCIENCE
Editage, the flagship brand of CACTUS, provides translation services to help ESL (English-as-a-second-language) researchers communicate their science to the global scientific community. We are currently looking for skilled translators to work with us on a freelance basis.
As a Translator, you will combine your language skills and subject-area expertise to help researchers around the globe publish cutting-edge research in prestigious journals.
Job description
We are looking for translators to work on academic manuscripts written in various languages. To qualify, you must have technical expertise in your field. Experience working in a foreign-language setting will be preferred. Essentially, your work will involve translating an academic research paper from the original language to native English or vice versa.
Requirements
Applicants must meet any one of the following criteria:
- A degree in Translation or an equivalent degree that includes significant translation training, from a recognized institution
- A graduate (or higher) degree in any other field from a recognized institution of higher education plus two years of comprehensive professional experience in translation
- Five years of comprehensive professional experience in translation
APPLY HERE: https://docs.google.com/forms/d/e/1FAIpQLSfJoXBy4NV1c4H1WwPvMKMlLZeVDc3SjOgNz9QNkTLPuYWSkA/viewform?pli=1
BUSINESS DEVELOPMENT MANAGER
Job Title: Business Development Executive (Commission-Based)
Location: United States (Hybrid)
Company: New India Abroad
About Us New India Abroad is a leading publication dedicated to informing the Indian Diaspora in the United States and Canada about the latest news and happenings in India and around the world. Our platform connects our audience to relevant and timely information through both digital and print editions.
Role Overview: We are seeking a dynamic and motivated Business Development Executive based in the United States. The primary responsibility of this role is to generate business by meeting with advertisers and encouraging them to display ads in our New India Abroad Newspaper. This is a commission-based role offering an excellent opportunity for someone with a strong network and experience in sales or advertising.
Key Responsibilities:
Identify potential advertisers and schedule face-to-face meetings.
Develop and maintain strong relationships with advertisers to secure ad placements in New India Abroad's print and digital editions.
Present advertising solutions tailored to the needs of each client.
Negotiate advertising rates and agreements to achieve sales targets.
Keep track of market trends and competitors to identify new business opportunities.
Provide feedback and insights to the management team to improve sales strategies and offerings. Qualifications and Skills:
Proven experience in sales, business development, or a related field, ideally within the media, advertising, or publishing industry.
Strong communication and presentation skills.
Ability to build and maintain relationships with clients.
Self-driven, proactive, and goal-oriented with a focus on delivering results.
Ability to travel locally for face-to-face meetings with advertisers.
Understanding of print and digital advertising trends is a plus.
Compensation: This is a commission-based role, offering competitive commission rates based on the ad sales you generate.
MANAGER, VOLUNTEER ENGAGEMENT & COMMUNICATIONS
Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FCWC2025 and FWC2026. As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America. Like in all FIFA Tournaments, Volunteers will become the ‘face’ of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage. The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, employment & skills, and creating a movement to sustain and grow volunteering across Host Cities.
Reporting organizationally to the Head of Volunteer Management in Miami, Florida, the Volunteer Engagement Communications Manager will be a key member of the FIFA26 Volunteer Program team, and work in close collaboration with the Host Country and FIFA Zurich Volunteer teams, Marketing and Communications teams, Tournament Workforce Readiness, and other key individuals and agencies responsible for delivering the Volunteer programs across US, MEX and CAN.
The position will take an active role in the strategic planning and tactical execution of the Volunteer Communications Strategy. This strategy will include all internal direct communication and engagement with volunteers and external promotion of the Volunteer Program on FIFA World Cup 2026™ channels, such as the volunteer platform, website and social media. This individual will be the lead contact with any required external communications agency for the Volunteer program, driving the wider North American plan, and supporting key engagement opportunities such a launch, recruitment, and activation of the Volunteer Program.
THE POSITION
• Lead development of Volunteer Communications Strategy internally and externally.
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament.
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives.
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams.
• Support various Communications divisions where required, including Digital, Media Relations and others.
YOUR PROFILE
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset
Work Experience
• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence
Languages
• Fluent in English. Spanish and/or French proficiency is a plus
Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
MANAGER VOLUNTEER SYSTEMS, VOLUNTEER PROGRAM
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Volunteers are at the heart of FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FIFA World Cup 2026™. As football unites the world, the Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.
THE POSITION
The main responsibilities of the Systems Manager, Volunteer Program for the FIFA World Cup 2026 include:
• Support the Volunteer Systems Senior Manager in ensuring all technical requirements are thoroughly addressed within the system.
• Assist in defining and refining volunteer journey requirements across all modules of the volunteer management system, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and tournament Operations.
• Develop and define the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
• Work closely with the volunteer team to deliver comprehensive system training, ensuring exceptional service for system users. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
• Coordinate the development and delivery of the system to meet all required specifications. Provide ongoing problem resolution and support following the go-live date to ensure seamless system performance.
• Contribute innovative ideas to improve and optimize system workflows.
• Collaborate with Contact Centre and shared back-office end users to deliver comprehensive support on all system-related materials, ensuring efficient resolution of issues and effective use of the systems.
• Work in close collaboration with internal FIFA Functional Areas and Host Cities to help ensure the successful development, implementation and management of the Volunteer Management System.
• Identify and report system-related issues, and diligently follow up to ensure their resolution or escalate as necessary to mitigate potential impacts.
• Manage the administration of the Volunteer system, ensuring the timely delivery and implementation of required functionalities to meet project objectives and user needs.
YOUR PROFILE
• Desired - Bachelor’s degree in Engineering, IT, Computer Science or related field.
Work Experience
• Higher Education qualification in Engineering, Information Technology, Computer Science, Project Management or related discipline is highly desired.
• Excellent knowledge around management systems services and business processes that can realize project benefits.
• Significant experience in major multi-sport or multi-location events is a strong advantage.
• Prior working knowledge of Rosterfy and / or alternative workforce and volunteer platforms with strong skills in building various system modules and automations is desired.
• Ability to work on large-scale platform structures that include multiple subdomains and to build logical actions for inheriting elements across both main and sub-accounts.
• Strong skills in using and building complex system automations that can handle multiple logical processes across several system sub-accounts.
• Prior experience in preparing business requirement documents for various system integrations, including high- and low-level design integration matrix mapping and test case scenarios.
• Strong knowledge in designing multiple permission roles across several subaccounts that meet the criteria and accommodate different responsibility levels for system admin users.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.
Languages
• Fluent in English. Spanish and / or French proficiency is a plus
Technology
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Advanced knowledge of Rosterfy modules and their functionalities.
• Expertise in developing and utilizing Excel formulas and macros for data management and analysis.
• Strong skills in generating reports and creating visualizations using Power BI.
MANAGER TEAM FACILITIES SPECIAL PROJECTS
Under the guidance of the Senior Team Facilities Manager (USA) and Team Services Lead (Zurich) and working alongside the wider Team Services team and other tournament functional areas, the Team Special Facilities Projects Manager is responsible for coordinating the specific projects related to teams and referees for the FIFA World Cup 26 as well as the FIFA Club World Cup 2025™ in the three host countries.
THE POSITION
• taking the lead in communications with all Team Base Camp city authorities for planning and organizing open-to-public training sessions and community events for the FIFA Club World Cup 2025, if relevant, and the FIFA World Cup 26;
• overseeing the meet & greet program for teams by liaising with all Team Base Camp city authorities to assess operational plan and ensure successful project implementation on-site;
• liaising with all Team Base Camp city authorities on the catalogue of additional services and facilities for teams and their extended groups (friends and family);
• leading additional Team Services projects, such as team preparation camps and friendly matches;
• preparing various operational concepts, policies and procedures related to Team sServices and Refereeing services for the FIFA World Cup 26 and FIFA Club World Cup 2025;
• Leading the TBC Brochure including the management process for FCWC25 and FWC26
• Representing Team Facilities project at various operational meetings and other relevant activities for participating teams (including for their families and friends); and providing regular reports and carrying out other duties as assigned by the Senior Team Services Facilities Manager (USA) and Team Services Lead (Zurich);
YOUR PROFILE
• Able to manage a group of people working on the same projects and, as required, coordinate people in other functional areas to contribute to projects.
• Ability to create strong relationships with external stakeholders and maintain a high level of engagement.
• High energy levels, exceptional planning and organizational skills, strong negotiation and facilitation skills, excellent communication and presentation skills, and positive relationship management abilities.
• Capable of making decisions using problem-solving skills and exercising sound judgment to achieve results.
• Comfortable working in an international, demanding and changing environment.
• Able to work effectively as part of a team and adapt to and work well with people of other cultures and backgrounds.
Work experience
• A minimum of five years of experience in event management, ideally at the international level.
• Experience in building relationships with city authorities and understanding of USA/CAN/MEX specifics in organizing local events.
• Experience and knowledge of team facilities, venue operations, community projects is an asset.
• Proven track record in managing complex projects, including both pre-event planning and event implementation.
• Knowledge of team facilities, community events and competitions in a tournament setting, ideally from working in or at least having a thorough understanding of a football environment.
• Extensive and well-founded knowledge of event and competition operations.
Languages
• Fluency in English (oral and written); any additional language skills an asset.
Technology
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint, Teams).
MANAGER ACCESS MANAGEMENT BRIEFING & REPORTING
Reporting organisationally to the Head of Access Management, the Manager, Access Management Briefing & Reporting will be a key member of the FIFA26 Access Management team. They will be responsible for providing a range of tools and reports to assist in the planning of the FWC2026 at all stadiums. Such tools and reports will include:
• Conducting crowd modelling simulations.
• Utilising existing and previous event data to identify arrival patterns of spectators and accredited staff at the stadiums, based on client groups and stadium capacities.
• Updating plans and identifying issues as stadium overlay plans are adjusted.
• Creating usable reports for HQ, management and identified stake holders pertaining to the movement of spectators and staff during the tournament period.
Through close coordination with the Access Management Team and other Functional Area (FA), they ensure that the operations relating to the movements of persons holding an access device into and within the stadiums meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress.
The Manager, Access Management Briefing & Reporting will manage a Coordinator, Briefing & Reporting whose primary function will be to support the Manager, and conduct data deep dives, and research as necessary.
The Manager, Access Management Briefing & Reporting will be an active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period. During event time, they will be the desk lead for the ACS function in the Main Operations Centre (MOC).
THE POSITION
• Training on crowd dynamics to stake holders as required.
• Develop training materials for ACS staff, safety & security staff and volunteers.
• Planning and mapping of client group flows as they arrive at the stadium, enter through the security perimeter, and circulate around the stadium.
• Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
• Providing advice and support to wayfinding during the Last Mile.
• Creating data and intelligence formulated reports as required to assist in the safe planning of this tournament.
• Providing expert advice on crowd dynamics to other key functional areas and host city authorities.
• Liaising with Transport to provide advice on temporary public transport options at the stadiums.
YOUR PROFILE
• Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
• Qualifications in Crowd modelling and simulation.
• If experience is compensating, lower degree is welcome to apply.
• Football (soccer) crowd dynamics knowledge.
• FIFA access management knowledge is a plus.
• Effective interpersonal communication, influencing and negotiation skills.
• Strong problem solving and analytical skills.
• Stature and professional experience necessary to interact as tough partner with senior colleagues.
• Good judgement, superb integrity, maturity, and fairness in dealing with people.
Work Experience
• Minimum experience of 4 years in the sport event industry, preferably within access management, crowd safety, crowd modelling, safety and security or venue management. Experience within FIFA is an advantage.
• Wayfinding and route planning in a large stadium environment.
• Single-sport, multi-venue event experience.
• Management and leadership of a team in high pressure tournament operations.
• Demonstratable ability to manage multiple projects concurrently and under pressure.
Languages
• Fluent in English.
Technology
• Crowd simulation systems.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project, Power BI) and planning software and online collaboration tools
MANAGER FIFA COMMUNITY CUSTOMER CARE
Reporting organisationally to the Ticketing Customer Relationship Senior Manager , the Ticketing FIFA Football Community Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Football Community ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all FIFA Football Community Entities with ticketing enquiries. Focuses particularly on the delivery of effective ticketing customer care for the FIFA World Cup 2026™.
THE POSITION
- Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems)
- Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations, including regular quality assurance checks
- Perform customer care ticketing processes (back office and onsite) whenever required
- Build, manage and maintain successful relationships with all FIFA Football Community whilst resolving all issues and enquiries
- Manage and monitor the ticket quota and requests allocated to FIFA Football Community
- Issue all necessary ticketing communications and be able to translate into required languages, where applicable
- Present ticketing information and deliver training to FIFA Football Community Entities and other stakeholders both in person and online
- Plan effective communication and escalation processes and ensure implementation within the team
- Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible
- Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximize customer information and satisfaction
- Analyze and report regularly on KPIs and the effectiveness of customer care being delivered
- Pro-actively identify and report on patterns and risks, and implement processes to mitigate them
- Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc.
- Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge
- Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages
- Report on the implementation of sales strategy and ticketing requirements
- Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.
- Any other duties that may be assigned.
YOUR PROFILE
- Bachelor or master’s degree or equivalent in relevant area.
- Planning and delivery of Customer Care for corporate customers/business stakeholders (Essential)
- Leading and managing small teams (Essential)
- Excellent communication and relationship management (Essential)
- Good numeracy (Essential)
- Ticketing (Good to have)
- International Sports Events (Good to have)
- Venue and onsite operations experience for major sports event (Good to have)
- Fluent in English, spoken and written (Essential)
- Fluent, spoken and written, in any of the following: French, Spanish, German (Ideal)
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools
- CRM software for case management
- Use of Ticketing applications and tools (good to have)
MANAGER VOLUNTEER ENGAGEMENT & COMMUNICATIONS
Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FCWC2025 and FWC2026. As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America. Like in all FIFA Tournaments, Volunteers will become the ‘face’ of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage. The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, employment & skills, and creating a movement to sustain and grow volunteering across Host Cities.
Reporting organizationally to the Head of Volunteer Management in Miami, Florida, the Volunteer Engagement Communications Manager will be a key member of the FIFA26 Volunteer Program team, and work in close collaboration with the Host Country and FIFA Zurich Volunteer teams, Marketing and Communications teams, Tournament Workforce Readiness, and other key individuals and agencies responsible for delivering the Volunteer programs across US, MEX and CAN.
The position will take an active role in the strategic planning and tactical execution of the Volunteer Communications Strategy. This strategy will include all internal direct communication and engagement with volunteers and external promotion of the Volunteer Program on FIFA World Cup 2026™ channels, such as the volunteer platform, website and social media. This individual will be the lead contact with any required external communications agency for the Volunteer program, driving the wider North American plan, and supporting key engagement opportunities such a launch, recruitment, and activation of the Volunteer Program.
THE POSITION
• Lead development of Volunteer Communications Strategy internally and externally.
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament.
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives.
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams.
• Support various Communications divisions where required, including Digital, Media Relations and others.
YOUR PROFILE
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset
Work Experience
• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence
Languages
• Fluent in English. Spanish and/or French proficiency is a plus
Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
OFFICE RECEPTIONIST
Reporting organisationally to the Executive Director of Workforce, the Office Receptionist will be a key member of the FIFA26 Miami Office, and work in close collaboration with the Administration team. and other key individuals responsible for delivering administration services to the Miami office for various teams.
THE POSITION
• Answer incoming calls and direct them to the appropriate person or department, or take messages as needed.
• Manage the office's main email inbox, responding to inquiries or forwarding messages to the relevant team members.
• Maintain the cleanliness and organization of the reception area, ensuring it reflects the professionalism of FIFA.
• Manage incoming and outgoing mail and packages, including sorting, distributing, and logging deliveries.
• Schedule appointments, meetings, and conference rooms for staff and visitors using electronic calendar systems.
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Monitor and maintain office supplies inventory, placing orders as needed to ensure adequate stock levels.
• Assist with basic clerical duties, including typing, drafting correspondence, and preparing documents.
• Serve as a liaison between visitors and staff, providing information and assistance as required.
• Adhere to security procedures by monitoring access to the office and issuing visitor badges as necessary.
• Collaborate with other administrative staff to ensure seamless operations and support across the organization.
• Stay informed about FIFA events, initiatives, and policies to provide accurate information to visitors and callers.
• Handle sensitive information with confidentiality and discretion, maintaining privacy and security protocols at all times.
YOUR PROFILE
• Strong organizational skills with the ability to multitask and prioritize tasks effectively, ensuring smooth operations and timely completion of duties in a dynamic work setting.
• Familiarity with office equipment and software, including phone systems, email platforms, calendar applications, and basic administrative tools, enabling efficient communication and task management.
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
MANAGER SPANISH TRANSLATOR, LANGUAGE CENTER
Sitting within the People, Technology & Operations Division, the Language Centre aims to deliver the most engaging, innovative and accessible World Cup experience for all athletes, fans, partners and the community.
Reporting organizationally to the Team Leader of the Spanish Unit, the Manager, Spanish Translator will provide linguistic support for the FIFA World Cup 26 that will, for the first time ever, include 48 teams and 1,200+ players across three countries and 16 venues. The Manager, Spanish Translator will be responsible for translation, editing, proofreading, transcription and subtitling requests into Standard and Mexican Spanish. Further, this role will involve overseeing the work of freelancers.
THE POSITION
- Handling all assigned requests and delivering by the set deadline (translation, editing, proofreading, transcription, voice-over and subtitling requests into Standard and Mexican Spanish);
- Clarifying all content-related and linguistic questions with the reviser (if assigned) or the requester and, if relevant, keeping the Project Management & Technology Unit and Team Lead informed;
- Answering linguistic questions from FIFA and FWC 26 team members;
- Reporting any issues to the Team Lead, in particular regarding meeting deadlines, in a timely manner;
- Conducting terminology work;
- Responding to the requests from the Team Leader and Head of Department; and
- Following the processes established by the Project Management & Technology Unit.
YOUR PROFILE
- High-level language qualification as a translator (BA in translation or an equivalent modern languages university degree)
- Three years’ experience as a translator or in the translation industry
- Spanish mother tongue, proficiency in Standard and Mexican Spanish
- Fluent in English
- Proficiency in any other language an asset, especially French or German
- Proficient in MS Office (Excel, Word, PowerPoint, Visio and Project) and planning software and online collaboration tools
- Proficient in the use of SDL Trados or similar CAT-tools
- Good knowledge of SDL Multiterm/XTM an advantage
MANAGER ENGLISH TRANSLATOR, LANGUAGE CENTER
Sitting within the People, Technology & Operations Division, the Language Centre aims to deliver the most engaging, innovative and accessible World Cup experience for all athletes, fans, partners and the community.
Reporting organizationally to the Team Lead of the English Unit located in Zurich, the Manager, English Translator will provide linguistic support for the FIFA World Cup 26 that will, for the first time ever include 48 teams and 1,200+ players across three countries and 16 venues. The Manager, English Translator will be responsible for translation, editing, proofreading, transcription, voice-over and subtitling requests into English (US and British). Further, this role will involve overseeing the work of freelancers.
THE POSITION
- Handling all assigned requests and delivering by the set deadline (translation, proofreading, transcription, voice-over and subtitling requests into English;
- Clarifying all content-related and linguistic questions with the reviser (if assigned) or the requester and, if relevant, keeping the Project Management & Technology Unit and Team Lead informed;
- Writing minutes of meetings;
- Answering linguistic questions from FIFA and FWC 26 team members;
- Reporting any issues to the Team Lead, in particular regarding meeting deadlines, in a timely manner;
- Conducting terminology work;
- Responding to the requests from the Team Leader and Head of Department; and
- Following the processes established by the Project Management & Technology Unit.
YOUR PROFILE
- High-level language qualification as a translator (BA in translation)
- At least three years’ experience as a translator/editor or in the translation industry
- English mother tongue, ability to adapt language variant (US or British English) to audience
- Fluent in Spanish
- Proficiency in any other FIFA language an asset, especially French
- Proficient in MS Office (Excel, Word, PowerPoint, Visio and Project) and planning software and online collaboration tools
- Proficient in the use of SDL Trados
- Good knowledge of SDL Multiterm/XTM an advantage
EXECUTIVE ASSISTANT
THE POSITION
• Assist in organizing and managing travel logistics, including transportation and accommodations
• Manage, track, and submit expense reports.
• Coordinate and maintain calendars, scheduling, appointments, and cross functional meetings where required.
• Create, prepare and manage documentation, reports, and presentations, including but not limited to formats such as PowerPoint presentations, excel spreadsheets, and Word documents, related to the assigned Functional Areas.
• Assist with intra-and inter-departmental communications as requested or required by the assigned Functional Areas.
• Facilitate collaboration between different departments and stakeholders to ensure smooth operations.
• Handle sensitive and confidential information with utmost discretion and professionalism.
• Prepare meeting agendas, take minutes, and follow up on action items to support efficient decision-making.
• Coordinate and support tournament-related meetings, workshops, and conferences.
• Take on special projects across assigned Functional Areas as needed or requested.
YOUR PROFILE
• Minimum of 3 years of work experience in an executive assistant/administrative assistant role, preferably for the sports industry
• Strong communication skills, both oral and written
• Ability to work under pressure
• Positive attitude, patience, and persistence
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools