LEAD ACCOUNT MANAGER 1 - Fort Lauderdale


Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace un mes
Ubicacion del puesto: Florida - Estados Unidos
Trabajo remoto: No


Ultimate Software is seeking a Lead Account Manager (LAM) who will act as the primary service point of contact and position themselves as a trusted advisor for an assigned book of business. The primary responsibility of this position is maintaining high levels of customer satisfaction and loyalty for Ultimate Software. In this role, you will be instrumental with building and maintaining strong customer relationships, collaborating with internal partners, and ensuring customer escalations are handled accordingly. LAMs will facilitate and/or delegate proactive engagements to achieve customer retention and reference-ability.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2020 and #2 on the 100 Best Companies to Work For list in 2020. Ultimate is also ranked #2 on Fortune’s 75 Best Workplaces for Women and #9 on its Best Workplaces for Diversity list. Learn more about US here: www.ultimatesoftware.com/careers

Primary/Essential Duties and Key Responsibilities:

  • Serve as a primary point of contact and advocate for an assigned base of customers
  • Collaborate with subject matter experts to deliver support services
  • Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms
  • Coordinate introduction to support process via the UltiPro Success Program
  • Respond to customer service escalations by facilitating the internal resources and tracking issues to resolution
  • Prepare and facilitate action plans to drive resolution of service experience concerns and recommend next steps
  • Provide guidance and training plan to improve adoption of the UltiPro
  • Communicate best practices to improve customer partnership
  • Review customer service experience by maintaining contact with customers, follow-up on surveys, and participate in user/focus groups
  • Required Qualifications:

  • 3-5 years customer service experience
  • Prior account management experience 
  • Detail oriented 
  • Comfortable working multiple projects simultaneously 
  • Strong decision making skills 
  • Strong ability to build relationships with both internal and external customers 
  • Professional business acumen
  • Positive attitude and passionate about customer loyalty
  • Proven effectiveness and confidence with difficult customer solutions 
  • Highly organized with exceptional follow through; former project management work a plus
  • Motivated and team oriented 
  •  Education/Certification/License:

  • Bachelor’s Degree or equivalent experience and 5 years related industry experience
  • Relationship Management experience 
  • HCM industry experience a plus 
  • Preferred Qualifications:

  • Experience with Core Ultimate Software functionality
  • Physical Requirements:

  • Sitting at a desk or looking at a screen most of the day.
  • Travel Requirements:

  • Up to 25%
  • Disclaimer:

    This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

    Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company's online employment, please contact accessibility@ultimatesoftware.com. 

    It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent “recruiters” have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent Ultimate Software. To safely apply for and view open positions at Ultimate Software, please click “Apply" and follow the instructions. Note that our recruiter emails always come from an official ultimatesoftware.com email address.

    If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov. If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding Ultimate, feel free to email security@ultimatesoftware.com.









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    Ultimate Software | Neuvoo
    Estados Unidos

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