Area del puesto:
Servicios Generales / Varios
Publicación:
hace 3 años
Ubicacion del puesto:
Florida - Estados Unidos
Trabajo remoto:
No
Descripción
Job Description
What we look for:
Strong customer service and communication skills The ability to problem solve and offer solutions A consultative approach to sharing product knowledge An upbeat and professional demeanor And a desire to grow and succeed! As a member of the Customer Service team, you will:
Provide timely and accurate information to customers regarding their order status and/or product information requests of either Ostomy, Urology, or Post-Mastectomy product lines Process customer orders/changes according to established department and inter-departmental policies and procedures. To include recalling a shipment in route, recovering packages shipped in error, and tracking package locations. Process customer returns according to established department policies and procedures. To include thorough knowledge on the departmental return merchandise authorization process (RMA). Work closely with the Medical Billing department to resolve disputed Billing charges Maintain departmental call volume requirements to include inbound and outbound calls Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up Assist other departments and team members when required or requested to help meet business needs ANCILLARY DUTIES AND RESPONSIBILITIES Partner with Sales Representatives to meet or exceed customer service expectations
Requirements:
High School Diploma or General Education Degree (GED) Prior Call Center, Retail, Healthcare experience preferred Why join our team?
We offer a fun, challenging work environment where you have the opportunity to earn based on your performance! In addition, we offer a comprehensive benefit package, competitive salary and incentive program, Holiday, PTO and 401K!
Whether you are looking to just starting your career or simply looking to make a change in your career, email Eduardo.Santiago@bd.com your resume!