A consultative approach to sharing product knowledge
An upbeat and professional demeanor
And a desire to grow and succeed!
As a member of the Customer Service team, you will:
Provide timely and accurate information to customers regarding their order status and/or product information requests of either Ostomy, Urology, or Post-Mastectomy product lines
Process customer orders/changes according to established department and inter-departmental policies and procedures. To include recalling a shipment in route, recovering packages shipped in error, and tracking package locations.
Process customer returns according to established department policies and procedures. To include thorough knowledge on the departmental return merchandise authorization process (RMA).
Work closely with the Medical Billing department to resolve disputed Billing charges
Maintain departmental call volume requirements to include inbound and outbound calls
Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers
Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up
Assist other departments and team members when required or requested to help meet business needs
ANCILLARY DUTIES AND RESPONSIBILITIES Partner with Sales Representatives to meet or exceed customer service expectations
High School Diploma or General Education Degree (GED)
Prior Call Center, Retail, Healthcare experience preferred
Why join our team?
We offer a fun, challenging work environment where you have the opportunity to earn based on your performance! In addition, we offer a comprehensive benefit package, competitive salary and incentive program, Holiday, PTO and 401K!
Whether you are looking to just starting your career or simply looking to make a change in your career, email Eduardo.Santiago@bd.com your resume!