Customer Support - Stuart

POSTULAR

Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace una semana
Ubicacion del puesto: Florida - Estados Unidos
Descripción

Job Description

What we look for:

  • Strong customer service and communication skills
  • The ability to problem solve and offer solutions
  • A consultative approach to sharing product knowledge
  • An upbeat and professional demeanor
  • And a desire to grow and succeed!
  • As a member of the Customer Service team, you will:

  • Provide timely and accurate information to customers regarding their order status and/or product information requests of either Ostomy, Urology, or Post-Mastectomy product lines
  • Process customer orders/changes according to established department and inter-departmental policies and procedures. To include recalling a shipment in route, recovering packages shipped in error, and tracking package locations.
  • Process customer returns according to established department policies and procedures. To include thorough knowledge on the departmental return merchandise authorization process (RMA).
  • Work closely with the Medical Billing department to resolve disputed Billing charges
  • Maintain departmental call volume requirements to include inbound and outbound calls
  • Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers
  • Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
  • Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up
  • Assist other departments and team members when required or requested to help meet business needs
  • ANCILLARY DUTIES AND RESPONSIBILITIES Partner with Sales Representatives to meet or exceed customer service expectations

  • Requirements:

  • High School Diploma or General Education Degree (GED)
  • Prior Call Center, Retail, Healthcare experience preferred
  • Why join our team?

    We offer a fun, challenging work environment where you have the opportunity to earn based on your performance! In addition, we offer a comprehensive benefit package, competitive salary and incentive program, Holiday, PTO and 401K!

    Whether you are looking to just starting your career or simply looking to make a change in your career, email Eduardo.Santiago@bd.com  your resume!

    Sobre el Anunciante
    BD | Neuvoo
    Estados Unidos

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