SUMMARY
Responsible for processing of administrative functions of RMCS Claims and other duties or projects assigned by the Cargo Claims Director or the Claims V.P.
ESSENTIAL RESPONSIBILITIES:
·Open, sort, identify and distribute mail to appropriate staff.
·Pull correspondence, or new claims from the department's common email box.
·Review new cargo and liability claims; determine type, nature and amount claimed.
·Enter new claim details into Claims Management System.
·Retrieve shipping, contract or insurance documents from internal systems and match to new claim.
·Set initial financials and enter other required claim data.
·Send notice of claim letter and supports to liable third party motor carrier and its insurer.
·Scan and name claim documents received from external parties into appropriate electronic claim folders.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED SKILLS
·Data entry skills
·Knowledge of Microsoft Office functions
·Ability to search for data through various automated systems
·Excellent telephone etiquette and customer service skills
·Excellent organizational and interpersonal skills
·Ability to work in a fast-paced environment
·Ability to react and respond to urgent matters
EDUCATION and/or EXPERIENCE:
Minimum Education: High school diploma required; continued education through college level or other studies preferred;
Minimum Experience: Six months related experience and/or equivalent training
Years’ Experience for full proficiency in role: Six months
ESSENTIAL DUTIES:
·Open, sort, identify and distribute mail to appropriate staff
·Pull correspondence, or new claims from the department's common email box (claims@landstar.com).
·Review new cargo and liability claims, determine type, nature and amount claimed.
·Enter new claim details into Claims Management System
· Retrieve shipping, contract or insurance documents from internal systems and match to new claim.
·Set initial financials and enter other required claim data
·Set a first diary notifying adjusters of a new claim assigned
·Send cargo claim acknowledgement to customer and agent
·Send notice of claim letter and supports to liable third party motor carrier and its insurer
·Scan and name claim documents received from external parties into appropriate electronic claim folders
·Prepare documents requiring expedited external mail delivery
·Pick up, scan and distribute printed and signed checks to adjusters
·Assist management with RMCS projects
·Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.
·Other duties may be assigned