Tech Support Specialist

POSTULAR

Detalles del trabajo

Area del puesto: Tecnología

Publicación: hace 10 horas
Ubicacion del puesto: Managua - Nicaragua
Trabajo remoto: No
Descripción

Now Hiring Tech Support Specialist - $900 Monthly

 

We are looking for a tech-savvy problem solver ready to take on a dynamic role. This is a hybrid role involving tech support, systems implementation, and light development/integration work to optimize our client's internal tools and processes.

 

Your responsibilities may include (but aren’t limited to):

 

✅ Supporting and managing Proline CRM across multiple franchise locations

✅ Troubleshooting issues, managing tickets, and onboarding users

✅ Assisting in third-party tool integrations and automation builds (Zapier, APIs, Webhooks)

✅ Creating SOPs, training guides, and hosting training sessions

✅ Collaborating across departments to streamline workflows and tech processes

 

Requirements:

 

✔ 90% English level or higher

✔ System Engineering degree is a PLUS

✔ 2–3+ years of experience in tech support or IT systems implementation

✔ Knowledge of CRMs (Proline experience is a huge plus!)

✔ Familiarity with APIs, automation tools (Zapier, Make), and webhooks

✔ A proactive mindset and a strong problem-solving attitude

✔ Excellent English communication and documentation skills

✔ Experience with tech solutions in franchise or multi-location business models

✔ Light coding skills (JavaScript, Python, etc.) or proficiency with no-code/low-code tools

✔ Experience integrating tools like QuickBooks, GoHighLevel, Slack, RingCentral, etc.

✔ Background in tech support for SaaS platforms

 

Benefits:

 

- Mon-Fri (Office hours)

- Weekends off

- Excellent and unique work environment

- Competitive salary in dollars

- Robust Growth Program

- Seniority Program

 

And so much more!

 

*Position is on-site.

*We are NOT a Call Center.

 

Please submit your application and our HR team will get back to you. Good luck!

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VOOV Nicaragua

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