HR Administrator

This will be a temporary assignment.

The Human Resources Administrator's main responsibility is to provide an outstanding onboarding experience to agent roles and manage admin-related duties for the HR department. As with all human resources matters and functions, this position maintains appropriate levels of confidentiality and ensures functions are completed accurately and promptly.

Responsibilities

• Prepare new hires' contracts, forms to be signed, and a package for induction day
• NEO preparation and facilitation for agent roles
• Maintain HRIS data and ensure all employee files are complete and organized
• Inscribe all new hires into Social Security, ensuring information accuracy and deadline compliance.
• Prepare and send the Bank contract and the letter of request for the accounts creation
• Ensure adherence to all IBEX policies and procedures, as well as ensure that safety procedures are followed to safeguard the well-being of the entire workforce.
• Compile and update employee records and database (hard and soft copies), and fill
• Work closely with the Corporate Benefits team to facilitate and assist with benefit administration at each location, including the processing of new hire and life event benefit enrollment.
• Answer and assist in basic payroll inquiries, escalating and investigating as necessary.
• Participate in weekly, monthly, and quarterly meetings to ensure compliance in all areas of HR Management
• Escalates complaints to the level of disciplinary or legal action against the Nicaragua HR Leads when necessary.
• Other duties as required and assigned
  
  

Qualifications

• Ethical Conduct
• Customer service attitude
• Organizational skills, detail-oriented, and a sense of urgency are a must
• Positive attitude, passionate about their work, creative, and proactive
• Schedule Flexibility
• Basic knowledge of labor laws
• Ability to support the Mission and Core Values of IBEX and act as a role model for these values to all employees within the Company.
• Excellent communication, written, and interpersonal skills.
• Acute attention to detail, problem-solving solving and multi-tasking skills.
• Strong technical aptitude and expertise (Excel, Word, PowerPoint, HRIS systems).
• Must possess the ability to work effectively with minimal supervision and report on all tasks as assigned.
• Must be willing to travel from one site to another (when necessary)
  
  

Education/Experience

• Bachelor’s Degree in Human Resources, Psychology, Business, or other related field
• 1 year of experience in Human Resources is a must
• Professional experience in a call center environment is a plus
• English is preferred.
  
  

Working Conditions

This role routinely uses standard office equipment such as computers, phones, photocopiers. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to point, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus.

This is a full time position.

Commitment To Ethics And Equal Employment Opporunity

IBEX is proud to be an equal employment opportunity employer. IBEX is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.