Operations Coordinator

At Journey Costa Rica, we create exceptional and meaningful travel experiences through seamless operations, strong local partnerships, and outstanding customer service. We are currently looking for an experienced and detail-oriented Operations Coordinator to join our team.

Position Purpose

The Operations Coordinator is responsible for ensuring the flawless execution of all trips booked, providing operational support before, during, and after travel while delivering an exceptional client experience.

Key Responsibilities – Operations & Trip Management (85%)

• Coordinate operations for group departures, customized itineraries, and private trips.
• Review itineraries prepared by the Sales team and recommend operational improvements when necessary.
• Confirm and coordinate all ground services, including transportation, guides, tours, hospitality services, and additional logistics.
• Prepare operational documents and ensure all trip details are accurate and ready prior to departure.
• Maintain communication with guides and suppliers to guarantee smooth trip execution.
• Serve as the primary in-country contact for clients during travel and resolve operational or customer service issues promptly.
• Identify opportunities to upsell additional services when appropriate.
• Provide post-trip operational reports and support accounting with expense reports and receipts.

Relationship Management (15%)

• Build and maintain strong relationships with guides, hotels, transportation providers, and other vendors throughout Costa Rica.
• Collaborate closely with Sales and Operations teams to ensure efficient communication and teamwork.
• Support the negotiation and maintenance of vendor agreements and partnerships.

What We’re Looking For

• Over 1 year of experience in the travel industry, preferably in DMC operations, tour operations, guiding, or customer service-oriented roles.
• Experience operating or leading tours in Costa Rica.
• First-hand knowledge of Mexico is required.
• Strong organizational and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
•  Excellent communication and customer service skills.
• Passion for travel and creating memorable experiences