OPERATIONS COORDINATOR
Operations Coordinator
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!
Role Summary:
Acquia is looking for Operations Coordinators to join our global Operations team and help provide exceptional service to our growing customer base, which includes enterprise-level organizations and government agencies. You will join a dedicated team of Operations and Database professionals working with customers all over the globe to help our customers be successful. As part of that team, you will work directly with our Customer Support and Account Management teams to triage and resolve technical and non-technical issues critical to maintaining satisfied and loyal customers. You will also assist in scheduling infrastructure change events as part of a customer’s lifecycle. The role requires developing a thorough knowledge of Acquia’s products and processes. It requires working closely within and across teams to change and develop service processes as business needs evolve.
Job Responsibilities:
- Help create communications for a broad customer base consisting of non-profit organizations, educational institutions, governmental bodies, and Fortune 500 companies around the world.
- Use advanced problem-solving to resolve complex technical and administrative challenges in real time across a number of technical domains and a global teams that span multiple time zones.
- Collaborate across the Operations organization and other internal teams to provide the best possible outcomes to meet client need.
- Create systems for auditing, maintain documentation, and work cross-functionally to improve work throughput and transparency across Acquia as a whole.
- Coordinate, validate and schedule internal and external work requests across a global engineering team.
- Create project management plans and reports for tracking large and small scale platform modernization and customer-driven changes
- Identify process and tool improvements and work with cross-functional teams for implementation.
- Track and estimate workload for Operations team to assist in shift planning and address coverage needs.
Job Requirements:
- Bachelor's degree preferred
- Prior experience with ticketing systems such as Zendesk or Jira
- High attention to detail
- Passion for the web, open-source, and for helping others
- Strong written and verbal communications skills
- Evidence of a curious mind
Bonus Points:
- Understanding of AWS Cloud and its various services
- Understanding of the LAMP stack
- Collaborative working style, flexible, proactive, takes initiative, friendly and approachable, efficient, inquisitive, resourceful.
- Good sense of humor
Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
APPLY HERE: https://boards.greenhouse.io/acquia/jobs/6514686
ASISTENTE OPERATIVO DE PRODUCTOS FINANCIEROS (BACK OFFICE)
Requisitos
- Bachiller Educación Media o Estudiante de la Carrera de Administración de Empresas
- Experiencia más de 1 año en Reporteria (Se realizara prueba de Excel)
- Experiencia en soporte de agentes de Call Center
- Conocimiento deseable sobre la operativa de productos financieros
Beneficios
- Salario Fijo
- Asociación Solidarista
- Estabilidad Laboral
Condiciones
- Contrato por tiempo indefinido
- Modalidad: Presencial
- Ubicación: Pavas
- Horario: Lunes a Viernes 8:00 a.m. - 5:30 p.m.
CUSTOMER OPERATIONS ASSOCIATE
Overview:
Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.
At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.
About the role:
As a Customer Operations Associate for the US market, you are the de facto point-of-contact for our US customers, both new to Momos / on trial as well as existing, and looking to fully leverage Momos to solve their business challenges.
Our Customer Success team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Momos works.
- Develop deep knowledge of the Momos software and features, and how they function from setup to launch. You will have to be able to communicate technical information and be able to adapt to new updates, changes, and releases
- Act as the primary point of contact for clients, offering timely and effective support across various channels that merchants use to get in touch with our team (email, chat, and phone)
- Willingness to work in the US hours independently while ensuring high levels of customer service
- Answer how-to questions and help customers navigate a variety of tools within Momos while fully grasping the entire context of customers
- Conduct investigations and troubleshooting to resolve client issues, escalating complex cases to the appropriate teams when necessary
- Provide support and guidance to users across our customer base who use the Momos software
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
It would be delightful if the candidate is able to:
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Collaborate with internal teams such as customer success, account managers, or sales teams and identify opportunities for existing customers to use more of our platform or services
Requirements
Mandatory skill set
- Problem-solving skills: ability to identify and solve complex problems in a timely and effective manner
- Critical thinking: ability to analyse information and situations, and make sound decisions based on available data
- Great command of English: Excellent written and verbal communication skills in English
- Collaborative: ability to work effectively in a team environment
- Technical proficiency: demonstrated ability to understand technical concepts and break them down into simpler terms
- Being organised: ability to manage multiple tasks and priorities effectively
Nice to haves
- Able to handle stressful situations: ability to remain calm and composed under pressure
- Attention to detail: meticulous attention to detail and accuracy in all aspects of work
Benefits
- Competitive salary and bonus scheme
- Private medical insurance
- Paid time off and a flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity