Customer Success Manager - Remoto

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

About the company:

Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.

Job Description:

We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our client’s growing team. As the primary liaison for revenue-generating accounts, you will help customers unlock the full value of our client’s solutions. This role is vital in cultivating customer loyalty, driving product adoption, and generating retention and upsell opportunities.

⏰ Work Schedule:

Full-Time

Monday to Friday, 8 AM–5 PM CST

May occasionally require weekend work

Responsibilities of the role:

• Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners.
• Build and maintain trusted advisor relationships with customers to identify upsell opportunities.
• Oversee post-sales activities to ensure tangible benefits from the solutions provided.
• Develop and execute Customer Success Plans to drive adoption and value realization.
• Act as the voice of the customer and provide actionable feedback to internal teams.
• Identify and mitigate risks to customer success in collaboration with account teams.

Required Experience and Qualifications:

• 3+ years of Customer Success or Inside Sales experience.
• Proven ability to build deep customer relationships and manage accounts for sustained revenue generation.
• Strong enthusiasm for customer engagement and problem-solving.
• High technical acumen, particularly with Google Workspace.
• Experience leveraging web-based applications to enhance customer success outcomes.
• Proactive and initiative-driven mindset.

Preferred Skills:

• Familiarity with HubSpot CRM.
• Experience working in a small business or startup environment.
• Track record of increasing customer satisfaction, retention, and upsells in a tech-driven environment.

Personality:

• Proactive and solution-oriented.
• Highly organized with attention to detail.
• Excellent interpersonal and communication skills.
• A natural relationship-builder and empathetic listener.

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.
• Remote-friendly work culture.
• Opportunities for career advancement.
• Supportive and innovation-focused team environment.

Software & Tools:

• Google Workspace
• HubSpot CRM
• Project Management Tools (e.g., Trello, Asana)
• Communication Platforms (e.g., Zoom, Slack)