Customer Service Representative

Who we are

We are a fashion-forward housewares company that are looking for the best and brightest to join our talented team. We pride ourselves on bringing the best to market, being the best place to work, and to always improving. Sound like somewhere you want to build your career? Keep reading to learn more about us!

We manufacture and sell kitchenware and hydration products for all types of retailers - from national chains all over the world to independent shops in small towns throughout the US. We are proud to have built an incredible team of diverse people over the last 14 years in our offices throughout the world. As our business continues to grow, we are in search of passionate and talented candidates to join our Customer Service team as Customer Service Specialist in this remote position!

Who you are

You—a detail orientated person passionate about creating great lasting impressions with our customers. You are looking for a fast-paced environment that will keep you motivated and on your toes! You love digging into the details and improving processes to make impacts on your work and our customers’ experiences. You work well with multiple teams throughout our organization to collect feedback and knowledge to make us better.

The Details

• Handle customer complaints and questions via phone, email and Gorgias (customer service ticketing system)
• Provides timely and accurate execution on tasks including (but not limited to) product returns, warranty processing, customer concerns and questions.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments as required to resolve customer issues

Requirements

• 2+ years of experience in relevant Customer Service role
• 2+ years of experience working with Zendesk and Gorgias
• Working knowledge of Shopify
• Thrive in a fast-paced environment
• Exhibit excellent customer service skills
• Knowledge of the digital landscape and passion for social media
• Creative and strategic thinker who can identify opportunities for growth, and content solutions to help achieve goals
• Demonstrate effective, clear and professional verbal and written communication
• Both a self-starter and team player with great energy and drive