Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

MAJORITY es una app de servicios financieros digitales que incluye una cuenta asegurada por la FDIC, una tarjeta Visa®, envío de dinero internacional, llamadas internacionales y muchos otros servicios enfocados en migrantes. Estamos creados para migrantes, por migrantes. Creemos que todos merecemos la misma oportunidad de tener éxito sin importar nuestro país de origen. Nuestra misión es proporcionar a los migrantes las herramientas necesarias para prosperar en su nuevo país.

Somos un grupo diverso de personas de más de 40 países diferentes, y estamos buscando a personas motivadas a crear productos significativos que acorten las distancias culturales y geográficas. Estamos buscando un Agente de Servicio al Cliente que hable español.

• ¿Te apasiona cambiar al mundo?
• ¿Buscas esa combinación única: el espíritu y la emoción de una startup con un negocio ya existente y en constante crecimiento?
• ¿Te encanta ayudar a los demás y resolver los desafíos de los clientes?
  
  

Responsabilidades

Como miembro de nuestro equipo de Servicio al Cliente, ayudarás a nuestros clientes que hablan español por teléfono y chat desde nuestra oficina en Doral. Debes tener fluidez, tanto escrita como hablada, en español. Ten en cuenta que debes residir en Estados Unidos.

Requisitos

• Fluidez en español; Fluidez en ingles es preferido pero no necesario.
• Conocimiento de ingles son una ventaja, pero no es necesario.
• Experiencia previa en servicio al cliente es una ventaja, pero no necesaria.
• Sería un gran plus si tienes experiencia en la industria de servicios financieros.
• Excelentes habilidades de comunicación y un enfoque extremadamente orientado al servicio.
• Capacidad para combinar el enfoque en la calidad con la eficiencia.
• La disponibilidad para fin de semanas y disponibilidad completa.
  
  

Buscamos a Una Persona

• Una persona trabajadora y adaptable, capaz de trabajar en un entorno dinámico y con plazos ajustados.
• Una persona que se preocupa por los detalles y está comprometida con la excelencia.
• Una persona que es rápida para aprender y está comprometida con el crecimiento personal y profesional.
• Una persona que es creativa e ingeniosa para resolver problemas, y que disfruta de los desafíos.
  
  

Para este puesto, ofrecemos un salario inicial de $15 por hora + comisión y horas extras. También ofrecemos varios beneficios, que incluyen vacaciones remuneradas, días festivos flexibles, cobertura completa de salud + dental + visión, 401k con una contribución de 4% y muchos más beneficios. Tenemos un horario rotativo donde tendras que trabajar hasta 2 fines de semana cada mes. Somos MAJORITY. Somos internacionales, ambiciosos, amables e inclusivos. Creemos en la igualdad de oportunidades y valoramos la diversidad. No discriminamos por motivos de raza, religión, color, origen nacional, género, orientación sexual, edad, estado civil, condición de veterano o discapacidad.

About the company:

Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.

Job Description:

We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our client’s growing team. As the primary liaison for revenue-generating accounts, you will help customers unlock the full value of our client’s solutions. This role is vital in cultivating customer loyalty, driving product adoption, and generating retention and upsell opportunities.

⏰ Work Schedule:

Full-Time

Monday to Friday, 8 AM–5 PM CST

May occasionally require weekend work

Responsibilities of the role:

• Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners.
• Build and maintain trusted advisor relationships with customers to identify upsell opportunities.
• Oversee post-sales activities to ensure tangible benefits from the solutions provided.
• Develop and execute Customer Success Plans to drive adoption and value realization.
• Act as the voice of the customer and provide actionable feedback to internal teams.
• Identify and mitigate risks to customer success in collaboration with account teams.

Required Experience and Qualifications:

• 3+ years of Customer Success or Inside Sales experience.
• Proven ability to build deep customer relationships and manage accounts for sustained revenue generation.
• Strong enthusiasm for customer engagement and problem-solving.
• High technical acumen, particularly with Google Workspace.
• Experience leveraging web-based applications to enhance customer success outcomes.
• Proactive and initiative-driven mindset.

Preferred Skills:

• Familiarity with HubSpot CRM.
• Experience working in a small business or startup environment.
• Track record of increasing customer satisfaction, retention, and upsells in a tech-driven environment.

Personality:

• Proactive and solution-oriented.
• Highly organized with attention to detail.
• Excellent interpersonal and communication skills.
• A natural relationship-builder and empathetic listener.

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.
• Remote-friendly work culture.
• Opportunities for career advancement.
• Supportive and innovation-focused team environment.

Software & Tools:

• Google Workspace
• HubSpot CRM
• Project Management Tools (e.g., Trello, Asana)
• Communication Platforms (e.g., Zoom, Slack)

Job Title: Customer Support Representative

Location:Remote

Start Date: Immediately hiring

Languages Required: Bilingual (English and Spanish)

About Us:

At Sapphire Solutions, we believe in providing top-tier customer support while fostering a positive and dynamic work environment. We’re a customer-centric company committed to offering personalized, efficient, and thoughtful solutions to our clients. Our team is built on collaboration, innovation, and integrity, and we’re constantly evolving to meet the needs of the fast-paced global marketplace.

As a company that values its people, we offer our employees a flexible, inclusive, and supportive workplace, where every team member can thrive. If you’re looking for an opportunity to make a real difference while growing professionally, Sapphire Solutions is the perfect place for you!

Job Description:

We are looking for enthusiastic and motivated customer support representatives to join our growing team! In this role, you’ll be the first point of contact for our clients, providing exceptional service via phone, email, and live chat. Your primary goal will be to solve customer inquiries quickly and effectively while maintaining a positive, professional attitude.

What you’ll be doing:

• Assist customers via phone, email, and chat, providing outstanding support and solutions.
• Manage customer concerns with a proactive and solutions-oriented approach, ensuring their experience is seamless and satisfying.
• Collaborate with internal teams to resolve issues and ensure the smooth running of customer interactions.
• Document customer feedback and issues to continuously improve processes and services.
• Ensure customer satisfaction through timely responses and clear communication.

What we’re looking for:

• Fluency in English and Spanish (both written and verbal) is a must.
• Minimum of 2 years of experience in customer support, call center, or a related field.
• Strong communication skills, both written and verbal.
• Tech-savvy with the ability to quickly learn new tools and systems.
• Problem-solving mindset with a passion for helping people.
• Ability to work independently and as part of a team.
• Reliable and detail-oriented with excellent organizational skills.

Why join Sapphire Solutions?

• Work-from-home flexibility: Enjoy the freedom to work from anywhere or from our modern office.
• Professional development: Opportunities to grow within the company with clear career progression paths.
• Great team environment: Be part of a supportive, friendly, and inclusive team that values collaboration and mutual respect.

How to Apply:

• If you’re ready to make a difference and help us provide outstanding customer support, we want to hear from you! Please send your resume and a brief cover letter to hiring.sapphiresolutions@gmail.com to apply.

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who’s building Persona?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we’re looking for:

The Customer Service Manager will oversee the customer support operations, ensuring high levels of customer satisfaction and efficient resolution of inquiries and issues. This role requires excellent leadership skills and a customer-centric approach.

Responsibilities—what you'll do:

• Team Leadership: Lead and manage the customer service team, providing guidance, training, and support to ensure high performance and professional development.
• Customer Support: Oversee the handling of customer inquiries, issues, and complaints, ensuring timely and effective resolution.
• Performance Monitoring: Develop and implement key performance indicators (KPIs) to measure team performance and customer satisfaction.
• Process Improvement: Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and effectiveness.
• Customer Feedback: Collect and analyze customer feedback to identify trends and areas for service improvement.
• Collaboration: Work closely with other departments, including sales, product development, and marketing, to ensure a cohesive approach to customer service.
• Escalation Management: Handle escalated customer issues and complaints, ensuring they are resolved satisfactorily.
• Reporting: Prepare regular reports on customer service performance, trends, and areas for improvement.

Requirements:

• Bachelor's degree in Hospitality, Business, Marketing, or a related field
• Minimum of 3-5 years experience in customer service, with at least 2 years in a managerial role
• Customer-centric with a focus on delivering exceptional service
• Strong problem-solving and conflict resolution abilities.
• Strong interpersonal and communication skills
• Familiarity with CRM systems
• Fully fluent in English
• Skilled in the use of apps and technology
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates

Other qualities we look for:

• Track record of success at work or in school
• An ability to solve complex problems with minimal guidance
• Experience in high performance work or school environments
• Willingness to work hard and persevere
• Intellectual curiosity and resourcefulness
• Professionalism

What we offer:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

The Customer Experience Agents serve as the frontline support for individuals reaching out for assistance and guidance. This role is pivotal in providing essential services to those in need by effectively handling the first layer of inquiries and requests.

Responsabilities

• Gather relevant information from callers to assess their needs and determine appropriate next steps
• Assist families in need to navigate the application process for food stamps and finacial assistance
• Maintain accurate records of all client interactions in the call center's database system
• Adhere to established protocols and guidelines for handling sensitive information and maintaining confidentiality
• Identify and escalate complex or urgent cases to designated supervisors or higher-level support staff for further assistance
• Prioritize urgent cases, ensuring immediate attention and assistance
• Participate in ongoing training and professional development activities to enhance knowledge of departmental policies, procedures, and resources
• Organize and maintain detailed records of client interactions, ensuring a seamless follow-up process
• Perform other duties as assigned
  
  
  
  
  

Requirements For This Role

• High school diploma or equivalent required
• 1+ years of experience in a customer service or call center environment strongly preferred
• Strong interpersonal and communication skills, with the ability to effectively interact with individuals from diverse backgrounds
• Excellent problem-solving skills and the ability to remain calm and composed under pressure
• Proficiency in using computer systems and software for data entry and information retrieval
• Ability to work collaboratively in a team-oriented environment
• Flexibility to adapt to changing priorities and work schedules, including evening, weekend, or holiday shifts as needed
• Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information
  
  
  
  
  

You are an outstanding candidate if you have

• Ability to effectively communicate with callers over the phone, conveying information clearly and concisely while maintaining professionalism
• Skill in actively listening to callers to understand their needs, concerns, and inquiries, and responding appropriately
• Strong customer service skills, including the ability to provide courteous, patient, and helpful assistance to individuals in challenging situations
• Analyze caller inquiries and concerns, identify solutions, or appropriate resources, and resolve issues effectively and efficiently
• Ability to work collaboratively with colleagues and supervisors, sharing information, seeking assistance when needed, and contributing to a positive team environment
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple calls simultaneously, and meet performance targets and deadlines

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Sobre La Posición

Buscamos Representante de Éxito del Cliente para unirse a nuestro Equipo de Reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos por todo el mundo. Esta persona debe ser proactiva, orientada a los detalles y demostrar excelentes habilidades analíticas, así como trabajo en equipo y habilidades para realizar múltiples tareas. ¡Esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria!

Actividades Principales

• Apoyar el proceso de abastecimiento que incluye la publicación de ofertas de trabajo en varias bolsas de trabajo, búsqueda de personal, uso de redes sociales, filtrado de CV y contacto con candidatos.
• Conocer los requisitos de cada vacante para realizar el proceso de headhunting de acuerdo a estas necesidades.
  
  

¿Qué Buscamos?

• 1+ año de experiencia laboral.
• Conocimiento del mercado de IT.
• Excelentes habilidades de comunicación.
• Gran capacidad de autogestión.
• Estudios en Recursos Humanos, psicología o carreras afines.
• Nivel avanzado de inglés.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

Hiring Executive Administrative Assistnant - U$720 Monthly

Role Description

This is a full-time on-site role for an Executive Administrative Assistant at VOOV Nicaragua in Managua. The Executive Administrative Assistant will be responsible for providing administrative support, managing communication, assisting with executive tasks, and utilizing clerical skills on a daily basis.

Qualifications

• 85%+ English level.
• Strong communication skills
• Clerical skills
• Ability to multitask and prioritize tasks effectively
• Organizational skills and attention to detail
• Proficiency in Microsoft Office Suite
• Proficiency in Google Workspace
• Experience in a similar role is a plus
• Degree in Business Administration, Industrial Engineering, or similar is a plus
• Administrative Assistance and Executive Administrative Assistance skills

If you are interested, please submit your application and our HR department will reach out to you.

We´ll be expecting you!

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Representante de Clientes en BairesDev

Buscamos un Representante del Cliente con experiencia probada y pasión por vender soluciones tecnológicas, para unirse a nuestro Equipo de Ventas y ayudar a impulsar nuestro crecimiento.

Desempeñarás un papel fundamental y activo en las operaciones del día a día. Esta es una excelente oportunidad para ser uno de los miembros clave de nuestro equipo de ventas y posicionarte para oportunidades únicas de crecimiento profesional.

Actividades Principales

• Subir datos de nuevos prospectos al ERP (base de datos) y a la hoja de cálculo de Marketing.
• Reenviar información esencial a otros equipos como Reclutamiento y RRHH.
• Realizar búsquedas exhaustivas en la Web para encontrar la información de contacto de los clientes potenciales.
• Conectarse con los clientes y su equipo a través de nuestro sistema de chat y obtener toda la información relevante que necesite.
• Establecer, desarrollar y mantener relaciones comerciales positivas con los clientes.
  
  

¿Qué Buscamos?:

• 3+ años de experiencia relevante como entrada de datos o agente de ventas.
• Experiencia en roles de Soporte Comercial.
• Sólida formación técnica con conocimiento y/o experiencia práctica en desarrollo de software y tecnologías web.
• Una red buena de nuevos clientes potenciales en la industria de TI y/o verticales.
• Buenas habilidades de establecer relaciones interpersonales.
• Capacidad para trabajar tanto de forma independiente como en equipo.
• Automotivado con un enfoque orientado a resultados.
• Orientado al detalle y entregas en plazos.
• Nivel de inglés avanzado.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

• Advanced university studies (at least 3rd year) in Marketing, Business Administration, or International Commerce.
• Minimum of 2 years of experience as a Customer Service Supervisor or similar positions
• Strong leadership skills with experience in team development, overseeing customer service agents, ensuring task completion, resolving inquiries, managing CRM systems, and maintaining customer satisfaction.
• Advanced English proficiency (mandatory).
• Excellent writing skills in English, with impeccable grammar and spelling.
• Availability to work remotely (Home Office).

*Resume is required to be in ENGLISH

Location: LATAM Region

Team: Customer Department

Role: Customer Support Associate (Spanish Speaker)

Mode: Remote

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

At Respond.io, Customer Support Associates (Spanish Speaker) - Remote are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide possible workaround and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

Responsibilities

• Deliver high quality support and operate as a safety net to customers of our SaaS product
• Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Working collaboratively across a few teams - Customer, Marketing, Product and Tech to solve complex problems

Qualifications

• 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company
• Excellent communication skills in English as well as listening skills and the proven ability to understand customer inquiries
• Ability to speak English and Spanish fluently is a Must
• Ability to clearly explain complex ideas verbally and in writing
• Ability to dig deeper to uncover customer’s true objectives
• High level of empathy – it’s important for our Customer Support Associate to be a good person to peers and customers
• Proactive individuals who take initiative and actively seek out opportunities to contribute and make a positive impact
• Exceptional ability to follow established processes and procedures with precision, ensuring adherence to guidelines
• Excellent organization and time management skills
• Teamwork mentality and willingness to assist wherever needed
• Requires minimal supervision
• Experience with video calls, voice calls, and live chat support

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.

The Customer Experience Agents serve as the frontline support for individuals reaching out for assistance and guidance. This role is pivotal in providing essential services to those in need by effectively handling the first layer of inquiries and requests.

Responsabilities

• Gather relevant information from callers to assess their needs and determine appropriate next steps
• Assist families in need to navigate the application process for food stamps and finacial assistance
• Maintain accurate records of all client interactions in the call center's database system
• Adhere to established protocols and guidelines for handling sensitive information and maintaining confidentiality
• Identify and escalate complex or urgent cases to designated supervisors or higher-level support staff for further assistance
• Prioritize urgent cases, ensuring immediate attention and assistance
• Participate in ongoing training and professional development activities to enhance knowledge of departmental policies, procedures, and resources
• Organize and maintain detailed records of client interactions, ensuring a seamless follow-up process
• Perform other duties as assigned
  
  
  
  
  

Requirements For This Role

• High school diploma or equivalent required
• 1+ years of experience in a customer service or call center environment strongly preferred
• Strong interpersonal and communication skills, with the ability to effectively interact with individuals from diverse backgrounds
• Excellent problem-solving skills and the ability to remain calm and composed under pressure
• Proficiency in using computer systems and software for data entry and information retrieval
• Ability to work collaboratively in a team-oriented environment
• Flexibility to adapt to changing priorities and work schedules, including evening, weekend, or holiday shifts as needed
• Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information
  
  
  
  
  

You are an outstanding candidate if you have

• Ability to effectively communicate with callers over the phone, conveying information clearly and concisely while maintaining professionalism
• Skill in actively listening to callers to understand their needs, concerns, and inquiries, and responding appropriately
• Strong customer service skills, including the ability to provide courteous, patient, and helpful assistance to individuals in challenging situations
• Analyze caller inquiries and concerns, identify solutions, or appropriate resources, and resolve issues effectively and efficiently
• Ability to work collaboratively with colleagues and supervisors, sharing information, seeking assistance when needed, and contributing to a positive team environment
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple calls simultaneously, and meet performance targets and deadlines

Somos Coca-Cola FEMSA (KOF), el embotellador y comercializador más grande del mundo por volumen del sistema Coca-Cola. Diariamente servimos a más de 381 millones de personas en Latinoamérica. Nuestros más de 80 mil colaboradores nos permiten representar a más de 169 marcas líderes en los diferentes territorios donde tenemos presencia. En Coca-Cola FEMSA, cada día es una oportunidad para aprender y crecer. ¿Te gustaría ser parte de nuestro equipo?

Analista Contact Center

Estamos buscando candidatos para la posición de Analista de Contact Center reportando a Especialista de Servicios Comerciales para Mayan Holding Beverages en Ciudad de Guatemala.

Visión Del Puesto

Gestionar los indicadores de Servicio al Cliente por medio de las respuestas consolidadas por las herramientas y llamadas telefónicas de las solicitudes y quejas recibidas en nuestro centro de contacto. Generar reportes y mejorar continua a los procesos.

Responsabilidades Del Puesto

Requerimientos del perfil:

Formación Académica: Estudiante universitario con Cierre de Pensum en Ingenieria Industrial, Mercadotecnia, Administración de Empresas o carrera afin.

Conocimientos Específicos y experiencia requerida: 2 años de experiencia en puestos similares. Excel , word, power point avanzado, sistema operativos CRM, cursos en servicio al cliente; deseable power BI.

Alto performance en las siguientes competencias: orden, trabajo en equipo, toma de decisiones, análisis critico, servicio al cliente, proactividad, cumplimiento de las tareas asignadas, enfocado al cumplimiento de objetivos.

Si cumples con los requisitos de puesto y tu objetivo es aprender, crecer y desarrollar una carrera plena de desafíos, te invitamos a enviarnos tu postulación. En Coca-Cola FEMSA consideramos firmemente que el Talento es la clave para el éxito. Es por ello que estamos comprometidos en ofrecer las mismas oportunidades de desarrollo para todos los candidatos sin diferenciación de origen, raza, estado civil, edad, opinión política, género, credo, asociación a una cultura o afiliación a un sindicato, clase social o económica, situación familiar, embarazo, lengua, orientación sexual, identidad de género, discapacidad, enfermedad, nacionalidad o estatus migratorio y/o cualquier otro motivo. Valoramos la diversidad, ya que sabemos que nos hace más fuertes. En FEMSA, Coca-Cola FEMSA, OXXO, FEMSA Empaque y FEMSA Logística, TODOS los procesos de reclutamiento y selección de personal son GRATUITOS para todos los postulantes.

About Us:

Spinwheel Assist specializes in training and job placement for virtual assistants and sales specialists. We equip our candidates with the skills and resources needed to thrive in the industry, connecting them with clients who require their expertise.

Job Description

We are seeking a highly motivated Sales Development Specialist to join our team. In this role, you will be responsible for identifying and generating new business opportunities through outbound prospecting; cold/ warm calling. You will play a crucial part in the sales process by engaging potential clients, understanding their needs, and setting up meetings for the sales team.

Responsibilities

Conduct outbound prospecting through cold calling, email outreach, and social selling.

Research and understand customer pain points to tailor messaging accordingly.

Set up meetings and appointments between potential clients and the sales team.

Maintain and update CRM records with lead interactions and pipeline progress.

Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field (preferred but not required).

Proven experience in sales, business development, or customer-facing roles.

Strong verbal and written communication skills.

Ability to conduct persuasive outreach and handle objections effectively.

Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.

Benefits:

Comprehensive training program to develop your skills as a virtual assistant.

Access to a network of clients seeking virtual assistance services.

Flexible work hours and the ability to work remotely from anywhere.

Competitive compensation based on experience and performance.

Salary:

Upto $800

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

About the company:

Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.

Job Description:

We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our client’s growing team. As the primary liaison for revenue-generating accounts, you will help customers unlock the full value of our client’s solutions. This role is vital in cultivating customer loyalty, driving product adoption, and generating retention and upsell opportunities.

⏰ Work Schedule:

Full-Time

Monday to Friday, 8 AM–5 PM CST

May occasionally require weekend work

Responsibilities of the role:

• Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners.
• Build and maintain trusted advisor relationships with customers to identify upsell opportunities.
• Oversee post-sales activities to ensure tangible benefits from the solutions provided.
• Develop and execute Customer Success Plans to drive adoption and value realization.
• Act as the voice of the customer and provide actionable feedback to internal teams.
• Identify and mitigate risks to customer success in collaboration with account teams.

Required Experience and Qualifications:

• 3+ years of Customer Success or Inside Sales experience.
• Proven ability to build deep customer relationships and manage accounts for sustained revenue generation.
• Strong enthusiasm for customer engagement and problem-solving.
• High technical acumen, particularly with Google Workspace.
• Experience leveraging web-based applications to enhance customer success outcomes.
• Proactive and initiative-driven mindset.

Preferred Skills:

• Familiarity with HubSpot CRM.
• Experience working in a small business or startup environment.
• Track record of increasing customer satisfaction, retention, and upsells in a tech-driven environment.

Personality:

• Proactive and solution-oriented.
• Highly organized with attention to detail.
• Excellent interpersonal and communication skills.
• A natural relationship-builder and empathetic listener.

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.
• Remote-friendly work culture.
• Opportunities for career advancement.
• Supportive and innovation-focused team environment.

Software & Tools:

• Google Workspace
• HubSpot CRM
• Project Management Tools (e.g., Trello, Asana)
• Communication Platforms (e.g., Zoom, Slack)

Acerca de AkzoNobel

Desde 1792, suministramos pinturas y recubrimientos innovadores que ayudan a darle color a la vida de las personas y proteger lo que más importa. Nuestro portafolio de marcas de clase global, incluidas Dulux (Alba, Coral, Inca, Pintuco), International, Sikkens e Interpon, cuenta con la confianza de clientes de todo el mundo. Estamos presentes en más de 150 países, donde utilizamos nuestra experiencia para mejorar la vida cotidiana – porque creemos que cada superficie nos trae una oportunidad. Es lo que se espera de una empresa de pinturas y recubrimientos pionera y de larga trayectoria que se dedica a proporcionar soluciones sostenibles y a preservar lo mejor de lo que tenemos hoy, al tiempo que crea un mañana aún mejor. Pintemos el futuro juntos.

Para más informaciones, por favor visite www.akzonobel.com

Somos AkzoNobel. Probablemente nos conozcas.

Estamos presentes en casas, edificios, barcos, coches, es decir, en todas las superficies donde existe la oportunidad de aportar más color, vida y protección, en más de 150 países que utilizan nuestras pinturas y recubrimientos. Para seguir pintando un futuro mejor, ¡te necesitamos!

Nos encontramos en la búsqueda de un(a) Gestor Servicio al Cliente para trabajar con nuestra marca PROTECTO.

Misión del cargo:

Asegurar que se cumplan y gestionen los requerimientos y necesidades de los clientes asignados por negocio o por especialidad en Costa Rica y Nicaragua; de acuerdo a las promesas y acuerdos de servicio pactados; con el fin de mejorar la satisfacción de los clientes y los niveles de servicio y los demás indicadores de la organización.

Funciones:

• Ejecutar el monitoreo de la trazabilidad de los pedidos hasta la entrega a satisfacción del cliente con el fin de generar alertas y acciones que impacten positivamente el servicio.
• Ejecutar la gestión sobre los pedidos que no asignen producto, que estén retenidos o no cumplan con las condiciones mínimas de la orden con el fin de asegurar el cumplimiento de la entrega o la retroalimentación del no cumplimiento al área comercial o al cliente.
• Implantar Gestionar la solución a novedades que se puedan presentan en el proceso de entregas.
• Coordinar actividades junto con la fuerza comercial del canal o negocio asignado con el fin de conocer las necesidades de los clientes y cumplir las promesas de servicio.
• Anticipar los cambios en los perfiles de los clientes.
• Ejecutar actividades de monitoreo a las solicitudes de servicio relacionadas con el canal o negocio asignado, revisando casos abiertos en CRM con el fin de gestionar su solución y respuesta al cliente. Seguimiento al back order
• Ejecutar o asistir en planes de acción con el fin de mejorar los procesos de servicio y asegurar el cumplimiento de las promesas dada a los clientes. Validar el impacto de las acciones implementadas y generar nuevas, en caso de no observar mejora.
• Supervisar Monitorear los indicadores de servicio, identificando y cerrando brechas encontradas.
• Asegurar la atención efectiva de llamadas telefónicas para solución de conflictos de clientes interno y externos.

Requisitos:

Formación académica: Técnico en ventas, mercadeo o servicios

Experiencia: De 3 a 5 años de experiencia en servicio al cliente

Conocimientos: Servicio al cliente, manejo de herramientas ofimáticas, manejo Excel intermedio

Horario Laboral: lunes a viernes 8am - 5pm y sábados 8am a 12md.

Ubicación de la vacante: Managua - Nicaragua

¡Queremos conocerte, te invitamos a postularte!

AkzoNobel, juntos pintamos un futuro mejor

Hi there! We are South and our client is looking for a Bussiness Development Representative!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
  
  

About The Company

It is a rapidly growing marketplace for luxury property rentals. They are revolutionizing the luxury property rental market by creating a new standard of trust and ease for guests and home owners alike along with property management software to make renting out luxury homes easier than ever.

Headquartered in New York, the company provides exceptional, high-end guest experiences in thoughtfully designed spaces across New York City, The Hamptons, Aspen, and Florida and other top destinations across the US. They are venture funded and growing rapidly, led by a founding team with experience at Y Combinator, SpaceX, Snap, June Homes, Avant Stay, Kasa Living, Sonder, and more.

About The Role

As a Real Estate Sales Associate, you'll work directly with the US-based Head of Real Estate on various projects including but not limited to:

• Lead Qualification and Outreach:
• Identify sales opportunities by qualifying inbound leads (suggest suitable options based on client requirements)
• Initiate contact with potential clients through cold calls and emails.
• Qualify, manage, and progress a pipeline of potential owners and brokers.
• Engage with owners and brokers through calls, emails, and chats on partner platforms, effectively promoting the luxury Rove experience.
• Business Development:
• Proactively seek new business opportunities in the market.
• Arrange viewings or meetings between (prospective) clients and the Head of Real Estate.
• Streamline routine tasks within the Real Estate team to optimize performance and focus on strategic tasks.
• Contribute to achieving monthly and quarterly revenue objectives.
• Establish connections with brokers, prospective owners, and 3rd party agencies
• Rapidly iterate on feedback to enhance team, workflow, market occupancy, and revenue.
• Market Analysis and Collaboration:
• Collaborate with the internal pricing team, sharing insights and market research for property comping and underwriting.
• Work closely with operations and launch teams to maximize home occupancy upon availability.

Requirements

• 3+ years of sales experienced for a US based technology or real estate company
• Native equivalent fluency in business English is essential for this role
• Ability to run proper exploratory/discovery calls, be an active listener, and manage objections
• Empathy and sales skills- ideally within Tech, Hotel or Real Estate sales
• Excellent communication skills, both written and verbal
• Strong organization skills
• Proficiency in computer, web, and mobile phone apps
• Customer-first mindset and closing mindset with a sense of urgency
• Comfortable working in a fast-paced environment
• Use and understand our CRM (HubSpot)
• A coachable individual able to implement feedback
• A highly consultative, active listener, with strong objection management and negotiation skills
  
  

Preferred Qualifications

• Sales and/or Real Estate experience in short term rentals or hotels
• Geographical awareness of New York City’s neighborhoods and transit time/options
• Start-up experience
• Experience working with tech products (like: HubSpot, Slack, OpenPhone, G-Suite, & Guesty)
  
  

Schedule: USA Time Zone

If this opportunity sounds good to you, send us your resume!

Join the Movement at ResultsCX!
At ResultsCX, we’re a vibrant community of innovators, dreamers, and doers. We thrive on creativity, collaboration, and a passion for excellence. If you’re looking for a place where your ideas matter and your contributions are celebrated, look no further!

Ready to embark on this exciting journey with us? Olivia, our recruiting assistant, will guide you through our application and evaluation process.


Why Join Us?

• Competitive Salary: Start at $650, with rapid growth potential. Most of our Customer Service Advocates advance to higher salary tiers within 6 months
  
  
  

What You’ll Do:

• Tier 1: $650
• Tier 2: $650 + $25
• Tier 3: $700 + $15
• Tier 4: $700 + $45
• Paid Training: $630 training to set you up for success.
• Free Transportation: Pick up and drop off.
• Health & Life Insurance: Best in the city.
• On-site Amenities: Gyms, cafeterias, and relaxation areas.
• Flexible Work: Remote work eligibility within 6 months.
• Recognition Programs: Employee of the month awards, peer recognition programs, and other incentives.
• Inclusive Culture: A supportive, inclusive, and fun work environment.
• Deliver top-notch customer support in the healthcare industry.
• Access continuous learning, professional development, and mentorship.
• Enjoy team-building activities, social events, and more.
  
  
  

Your Key Responsibilities

• Provide clear, concise, and thoughtful instructions.
• Answer customer questions and provide helpful solutions.
• Resolve customer inquiries with fast, friendly, and courteous service.
  
  
  

What We’re Looking For:

• Passion for helping others.
• Experience is a plus; we’ll build you up.
• Creativity and problem-solving skills.
• Positive attitude, strong work ethic, and ability to thrive in a dynamic environment.
• Qualifications:
• High school diploma or GED.
• Basic computer navigation skills.
• Ability to type 25 words per minute.
• English proficiency, both verbal and written.
  
  

How to Apply: Ready to embark on this exciting journey with us? Olivia, our recruiting assistant, will guide you through our application and evaluation process.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Propósito del trabajo

• Llevar casos de seguimiento para clientes de importación y exportación, brindando estatus de estos por cualquier vía de comunicación.
  
  

Responsabilidades

• Manejo de casos de quejas y reclamos a nivel de país.
• Recuperación de envíos y gestión de información de contacto y documentación para envíos que tienen problemas de liberación de aduanas y/o entrega en Honduras e internacionalmente.
• Recuperación de confianza en el servicio de DHL.
• Cotización de envíos y generación de guías aéreas.
• Asesoramiento para importación y exportación desde y hacia Honduras.
• Análisis y Elaboración de plan estratégico para mejora continua de servicio al cliente.
• Reporte de manejo de casos a nivel de país.
• Comunicación continua por medio de llamada y correo con clientes que presentan quejas y reclamos.
• Recepción de llamadas y correos en call center.
  
  

Requisitos

• Estudios Secundarios Completos y Pasante de Carrera Universitaria.
• Conocimientos en el manejo de sistemas y paquetes informáticos
• Inglés a nivel intermedio/avanzado.
• 2 a 3 años de experiencia en Servicio al Cliente o áreas relacionadas preferiblemente. (Deseable)
• Excelentes habilidades de comunicación.
• Organizado y capaz de manejar su tiempo efectivamente.
• Capacidad analítica y habilidad para resolver conflictos.
  
  

DHL está presente en más de 220 países y territorios, esto hace que seamos la compañía más internacional del mundo. Con más de 315.000 empleados, brindamos soluciones para una casi una infinita cantidad de necesidades logísticas. DHL forma parte del Grupo líder mundial en logística, Deutsche Post DHL, y abarca tres divisiones DHL Forwarding, Express y DHL Supply Chain.

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

About the company:

Our client is a creative digital marketing agency on a mission to help businesses thrive by building compelling brands, crafting stories that connect, and implementing marketing systems that drive measurable results. They value grit, empathy, hospitality, accountability, and impactful work. Their culture is fun, supportive, and remote-friendly—with occasional in-person team retreats to exciting destinations.

Job Description:

Our client is looking for a dedicated Client Success & Account Manager to join their remote team. This part-time role is ideal for someone who thrives on building long-term client relationships, managing multiple marketing projects, and working closely with internal teams to drive business results. The role combines client relationship management, strategic input, and internal coordination in a fast-paced, collaborative environment.

Responsibilities of the role:

Act as the primary liaison between clients and internal teams, ensuring consistent satisfaction and results.

Collaborate with Project Coordinators to oversee the planning and execution of marketing campaigns.

Work with Strategists and clients to understand objectives and shape effective strategies.

Monitor campaign performance and provide data-driven insights for optimization.

Resolve client concerns with empathy and efficiency.

Collaborate with creative, technical, and production teams to deliver on client expectations.

Identify and pursue upsell and cross-sell opportunities aligned with client goals.

Required Experience and Qualifications:

Proven experience in a digital marketing agency or closely related field.

Strong project management and organizational skills with the ability to handle multiple clients.

Exceptional verbal and written communication in English.

Demonstrated ability to lead initiatives and maintain accountability.

Proficient with digital tools and project management platforms.

BS/BA in marketing, communications, business, or related field (preferred but not required).

Preferred Skills:

Familiarity with agency workflows and tools.

Analytical mindset for interpreting marketing metrics.

Strategic thinking combined with client-facing experience.

Personality:

Self-motivated and proactive.

Adaptable, empathetic, and collaborative team player.

Excellent problem-solving abilities and a strong sense of ownership.

Thrives in a dynamic, creative, and remote work culture.

Software & Tools

Project Management Tools (e.g., ClickUp, Trello, Asana)

Communication Tools (e.g., Slack, Zoom)

CRM and Marketing Analytics Tools

Google Workspace

English Level:

C1

Schedule:

Flexible between 9am and 5pm EST

Salary and Benefits:

Part-time position: 20–30 hours per week.

Supportive team culture with regular virtual team-building activities.

Payment in USD or Local Currency according to candidate's preference.

Acerca del empleo