Limpiar
Aplicar

Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

QUIERO TRABAJAR

CUSTOMER SUCCESS

Publicado: 2024-11-26 20:47:01

Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.

The Role

Role Objective

GO HIGH LEVEL EXPERIENCE IS REQUIRED.

As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.

Key Responsibilities

  • Account setup
  • Onboarding and training new clients to ensure they are up and running with our CRM software.
  • Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
  • Providing support and innovative solutions to customer queries and issues.
  • Advocating for customer needs and feedback within the company.
  • Developing and executing effective customer retention strategies.
  • Building and nurturing strong, long-lasting client relationships.

Ideal Profile

Skills And Qualifications

  • Required: Proficiency in CRM-style softwares.
  • Preferred (but not mandatory): Experience with GoHighLevel.
  • Required: Minimum of 5 years experience as a Customer Success Manager.
  • Experience in insurance recruiting is a plus but not required.

Personal Attributes

  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and a knack for creative solutions.
  • Empathy and the ability to connect with customers on a personal level.
  • You are familiar with basic domain setup
  • You are comfortable with Intercom or similar customer support tools
  • You are comfortable with Asana
  • You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You have working knowledge of Go High Level
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong team player who can manage multiple stakeholders

What's on Offer?

  • Work alongside & learn from best in class talent
  • Opportunity within a company with a solid track record of performance
  • Leadership Role
 
... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SUCCESS

Publicado: 2024-11-26 20:45:50

Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.

The Role

Role Objective

GO HIGH LEVEL EXPERIENCE IS REQUIRED.

As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.

Key Responsibilities

  • Account setup
  • Onboarding and training new clients to ensure they are up and running with our CRM software.
  • Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
  • Providing support and innovative solutions to customer queries and issues.
  • Advocating for customer needs and feedback within the company.
  • Developing and executing effective customer retention strategies.
  • Building and nurturing strong, long-lasting client relationships.

Ideal Profile

Skills And Qualifications

  • Required: Proficiency in CRM-style softwares.
  • Preferred (but not mandatory): Experience with GoHighLevel.
  • Required: Minimum of 5 years experience as a Customer Success Manager.
  • Experience in insurance recruiting is a plus but not required.

Personal Attributes

  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and a knack for creative solutions.
  • Empathy and the ability to connect with customers on a personal level.
  • You are familiar with basic domain setup
  • You are comfortable with Intercom or similar customer support tools
  • You are comfortable with Asana
  • You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You have working knowledge of Go High Level
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong team player who can manage multiple stakeholders

What's on Offer?

  • Work alongside & learn from best in class talent
  • Opportunity within a company with a solid track record of performance
  • Leadership Role

APPLY HERE: https://agentbase.snaphunt.com/job/B2KJXAOIC2-SV-59?source=linkedin 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SUPPORT SPECIALIST

Publicado: 2024-11-26 20:43:26

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

 

What your impact will look like here:

  • The DTN Customer Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites.
  • This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign.
  • The Customer Support Specialist may assist with writing copy, basic image editing/cropping, and creating proofs for clients.
  • At the launch of a campaign, the Customer Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live.
  • After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program.
  • The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.

 

You will love this job if you have:

  • Customer Service Skills:
  • Patient and helpful when interacting with customers
  • Able to avoid jargon and explain industry-specific concepts
  • Take ownership of customer issues and see them through to resolution
  • Use situational judgment to determine actions
  • Detail-oriented and focused on providing accurate and thorough service
  • Ability to prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Dedicated to problem resolution
  • Communication Skills:
  • Excellent English communication skills (written, comprehension and verbal)
  • Ability to communicate correctly and clearly with all customers in a positive manner
  • Good comprehension skills — ability to clearly understand and state customers' requests
  • Excellent documentation skills
  • Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
  • Ability to write marketing copy for paid content with strict character limits
  • Work successfully in a team environment as well as independently
  • Computer Knowledge/Skills:
  • Desktop computer proficiency
  • Familiarity with Windows 7 and Google Suite (Gmail, Google Calendar, Google Docs, Google Sheets, etc.)
  • Excellent typing skills
  • Able to successfully navigate websites
  • Ability to successfully adapt to changes in the work environment
  • Preferred Knowledge/Skills:
  • Familiarity with Salesforce
  • Basic Adobe Photoshop skills

APPLY HERE: https://www.linkedin.com/jobs/view/4082894475/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=wfe2M%2B8z4y7NvaiKVHH1LQ%3D%3D&trackingId=HgO9JG13sFUnKJkXQSUZRQ%3D%3D&trk=flagship3_search_srp_jobs 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SUPPORT SPECIALIST

Publicado: 2024-11-26 20:42:30

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key Responsibilities

  • Effectively handles inquiries and requests from corporate and professional traders
  • Continuously upgrade skill sets
  • Lead by example to demonstrate full ownership of outstanding customer service
  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
  • Cross-team interactions
  • You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
  • Experience and a deep interest in working with Finance, Mathematics or Statistics
  • Good understanding of trading and derivatives markets
  • Strong analytical ability
  • Experience in customer relations, ability to handle requests and inquiries is essential
  • Excellent communication skills in English
  • Passionate about cryptocurrency and blockchain world
  • Detail-oriented
  • Security and privacy focus
  • Familiar with Office Suites (especially Excel)

 

APPLY HERE: https://bitfinex.recruitee.com/o/customer-support-specialist-remote-mexico/c/new?source=LinkedIn+Basic+Jobs 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICE REPRESENTATIVE

Publicado: 2024-11-26 20:24:59

Company’s overview:

 

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

 

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

 

Summary:

The Opticall BPO Customer Service Agent is a vital position within the organization. The ideal candidate is an energetic, problem solver that creates a sense of secureness to our customer’s concerns. You partner with Store Managers to find the best solution to any customer concern and always take into account our policies while ensuring to provide the fairest solution to our customers.

 

Responsibilities:

  • Follow communication “scripts” when handling different topics
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Share common knowledge and scenarios with peers
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with computer systems and best practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Skills:

  • Proficient in English, both written and verbal
  • Customer Focus and Data Entry Skills
  • Active Listening
  • Building Relationships
  • Problem Solving and Multi-tasking 

APPLY HERE: https://www.linkedin.com/jobs/view/4078301029/?eBP=CwEAAAGTad3o_te8TcegL7zsxbENzMPrRy-Sw_hOgwTyqSxnLWBA76YKVD-BWHZpVKpAzTWjG8Y1mMJ0CDOhkH66H80rEcYnTyK6WctN0STWdrsqSF5RZjC0lBzCMba4K3Qo_t3MuhUpPYQpe9SZdBdz3RxZVWzh0yvbOY2XVDGs6L60SqPEGLIbiHQHv9qHHOzOpvRxAA39CBj03Xf0JGDaGyYTR7e-MA78BzRGF7F1XEDR3nu2iB3FF1IS7vh4sIYYtTGVQePAFfwZmZvqpA0lDnpSpoF2PpuqyuYyrPQK3_MLRqjzHQfpdy18D5aR1IqcFa8wAFkIZgyKbH1Z4aQ9LF75Z7GPHktfIDee5Sc7Y_U3ojDQRnu3SRAS8M29Q8EunMFenna4wMpK7uoCb1GFWCHupcjUnWrdu5Iar9rXazOme36vwdnZnVNKZkimo8HoJ0pggtDUJTD-7Rij2xLTeOdmM0WA2C_5AaWq7wlQp_0_oNpabHo3J-m4hMB_Neg&refId=m6L0ZLC7WOeXytprw4Qduw%3D%3D&trackingId=1yJdz%2BFnXg3F2Y9xyzz%2BoQ%3D%3D&trk=flagship3_search_srp_jobs 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
IMPORTANTE EMPRESA

REMOTE CUSTOMER SERVICE SPECIALIST (VOICE/NON-VOICE)

Publicado: 2024-11-26 20:22:31

Hi! We're FreeUp!

FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world.

We believe that freelancing is the future of business, and we're building the best community for freelancers possible.

Want to learn more about FreeUp? Check out our website here, our Glassdoor reviews here, or read this feature in the LA Times about how we're the freelance platform everyone wants to be part of.

About Freelancing As a Customer Service Specialist With FreeUp

  • Daily Virtual Assistant job opportunities
  • Set your own hourly virtual assistant freelance rates (or fixed-rate projects)
  • Set your own work from home schedule
  • Work and earn as much as you want as a virtual assistant freelancer
  • 24/7 support for freelancers
  • Webinars, resources, and a Slack workspace to help build your freelance business
  • A dedicated internal team who is here to support you and help you succeed!

Remote CSR Requirements

  • Prior experience as a customer service representative
  • Experience using word-processing software and tools (G-Suite, etc.)
  • Experience with CRM tools like Salesforce
  • Experience using VOIP
  • High-level organizational skills
  • Top-tier communication and collaboration skills
  • Strong internet connection
  • Excellent English communication skills (Verbal and written)

APPLY HERE: https://freeeup.breezy.hr/p/f9c8d3ac6a36-remote-customer-service-specialist-voice-non-voice 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CONDUCTOR MOTOCICLETA

Publicado: 2024-11-19 16:16:02

DESCRIPTIVO DE PUESTO:

Recuperación de cartera vencida.

Cobranza directa en negocios de pequeña y mediana Empresa.

Renovación de créditos.

Habilidades de negociación con clientes morosos.

Facilidad de palabra.

Gusto por las ventas.

Buena actitud.

Ambición de crecimiento.

Acostumbrado a trabajar bajo objetivos.

Atención y trato directo al cliente.

 

RESPONSABILIDAD DEL CANDIDATO:

Se asigna cartera en el Estado de Puebla. De 200 o mas clientes por mes.

Cobranza diaria a clientes.

Generar clientes nuevos. (Mínimo 15)

Cuadre diario de ruta de cobranza.

Resguardo de valores.

Crecimiento de la cartera.

... Ver más detalles
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
OSSDOM CONSULTORIA

PASANTE EN SERVICIO AL CLIENTE

Publicado: 2024-11-15 00:10:35

Descripción del puesto: Buscamos un pasante para nuestro equipo de servicio al cliente en Costa Rica. Esta posición es ideal para aquellos que buscan adquirir experiencia en la gestión de clientes, resolución de consultas y mejora continua en la experiencia del usuario. Ofrecemos apoyo económico, flexibilidad de horario y un ambiente de trabajo positivo.

 

Responsabilidades:

  • Asistir en la atención de consultas y solicitudes de los clientes.
  • Colaborar en la resolución de problemas y seguimiento de casos.
  • Contribuir en la actualización de bases de datos y registros de clientes.
  • Apoyar en la creación de estrategias para mejorar la satisfacción del cliente.
  • Participar en la elaboración de informes de desempeño.

Requisitos:

  • Estudiante o recién graduado en Administración, Comunicación, o afines.
  • Excelentes habilidades de comunicación y atención al cliente.
  • Actitud positiva y proactiva para resolver problemas.
... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA EN COSTA RICA

ACCOUNT EXECUTIVE FOR AI COMPANY (US-BASED)

Publicado: 2024-11-07 19:05:54

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client, a company that is growing rapidly, is looking for account executives to onboard new customers, provide

them with support, and help them succeed. You will play a vital role in ensuring customer satisfaction by

fostering strong relationships, being responsive to customer needs, and adapting to the ever-changing

landscape of our fast-paced, fast-growing startup. This position is integral to helping them deliver a seamless

experience with their AI receptionist.

Responsibilities:

  • Onboard new customers: Guide new customers through the onboarding process, ensuring a smoothtransition to using their AI receptionist service. Set up accounts, configure customer preferences, and assist with the initial setup and testing of their AI receptionist
  • Test customer AI receptionists: Test calling each customer's AI receptionist, ensuring it meets high standardsof accuracy and functionality. Provide feedback and make adjustments as necessary
  • Provide ongoing customer support: Serve as the main point of contact for customers, addressing their questions, troubleshooting issues, and coordinating solutions with the support team. Maintain a high level of customer satisfaction
  • Manage customer success: Regularly check in with customers to ensure they are achieving their desired outcomes. Proactively address any issues and identify opportunities for improvements or upgrades
  • Develop strong customer relationships: Build and maintain relationships with customers to better understand their needs and goals, fostering trust and encouraging long-term customer retention
  • Facilitate email and SMS communication: Send and respond to customer emails and SMS messages in a timely and professional manner. Ensure all communications are clear, concise, and customer-focused
  • Adapt to a fast-paced environment: Be flexible and willing to adjust processes and strategies as needed to meet the demands of a rapidly growing startup

Requirements

  • Specific Skills:
  • Experience in customer service, customer success, or account management, ideally within a startup or fast-growing company
  • Excellent communication skills, both written and verbal, with proficiency in email and SMS communication
  • Strong attention to detail, particularly when testing and troubleshooting AI systems
  • Ability to learn quickly and adapt to new technologies and processes
  • Basic technical troubleshooting skills and familiarity customer service software are a plus
  • Personal Characteristics:
  • Customer-oriented with a passion for helping others succeed
  • Proactive and solutions-oriented, with a positive attitude toward solving challenges
  • Highly organized, reliable, and able to manage multiple tasks simultaneously
  • Empathetic and patient, with the ability to remain calm under pressure
  • Growth mindset, eager to learn and take on new responsibilities as the company evolves
  • Comfortable with ambiguity: as requirements change, we value a willingness to adapt and make decisions even when there is uncertainty

Benefits

  • Competive salary paid in USD: 800 - 1300 USD
  • Work From Home
  • Flexible Hours: can work EST or PST time
  • Professional development opportunities
  • A vibrant, creative work culture

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4052385265/?alternateChannel=search&refId=mD3xUmyl3pLMtyBTi8tH4A%3D%3D&trackingId=EmkErZi1n7UYp6lBYKMQOQ%3D%3D&trk=d_flagship3_search_srp_jobs 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SUPPORT AGENT

Publicado: 2024-11-07 19:01:20

About the Company:

We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
  • Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
  • Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
  • Documentation: Accurately document customer interactions and resolutions in the CRM system.
  • Training and Support: Assist in creating training materials and guides for users.

Requirements:

  • Education: High school diploma or equivalent; further education or certification in customer service is a plus.
  • Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
  • Language Skills: Fluency in English (both verbal and written) is essential.
  • Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: Strong problem-solving skills and attention to detail.
  • Availability: Willingness to work in shifts to cover different time zones.

APLICA AQUÍ: https://www.careers-page.com/capitalrecruit/job/QX7Y569Y?utm_medium=free_job_board&utm_source=linkedin 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

ENGLISH GAMING SUPPORT AGENT - CHAT SUPPORT [LATAM]

Publicado: 2024-11-07 18:59:46

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About You

  • You speak English at an advanced level (minimum C1).
  • You are located in Nicaragua, Guatemala, or El Salvador.
  • You have in-depth gaming knowledge and love anything related to video games
  • You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop
  • You are a fast learner, take initiative and excel at troubleshooting
  • You have a dedicated quiet workspace located within your residence
  • (Optional) Experience in a Customer service environment is a plus.

Technical Requirements

A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally

  • A minimum of 16 GB RAM
  • A 64-bit version of Windows 10 or newer
  • An Intel Core i3-10105F or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
  • A GTX 1050 Ti GPU or better/similar.
  • 2 Monitors with a minimum of 1440x900 resolution, and a minimum of 19" in size.
  • A smartphone usable for two-factor authentication that runs at least:
  • Android 8.0 or newer
  • Apple iOS 15.0 or newer

What we offer:

  • The flexibility to work 100% remotely with no wasted commute time and travel costs
  • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
  • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
  • Innovative digital tools and comprehensive training, with access to our library of online training courses
  • Various learning and career development initiatives throughout the year
  • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

  • As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

APLICA AQUÍ: https://jobs.5ca.com/jobs?gh_jid=4464023101&gh_src=d4e70432teu 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

PLANIFICADOR Y COORDINADOR DE VACACIONES

Publicado: 2024-11-07 18:56:05

Este es un puesto de trabajo remoto.

¿Eres amante de los viajes? ¿Sueñas con un negocio propio que combine libertad y una pasión por explorar el mundo? Únete como Planificador y Coordinador de Vacaciones Remoto en una emocionante oportunidad de negocio virtual.

Beneficios de la Posición:

  • Sin experiencia previa necesaria: Ofrecemos capacitación completa, certificación y un sitio web para que comiences con confianza.
  • Horarios flexibles: Opciones de tiempo parcial o tiempo completo, adaptándose a tu estilo de vida.
  • Comisiones sin límite: Posibilidad de ingresos altos gracias a un esquema basado en comisiones.
  • Herramientas innovadoras: Contamos con software recientemente lanzado que supera en rendimiento y precios a los competidores.
  • Asociación con una agencia galardonada: Más de setenta años de experiencia respaldan esta oportunidad, brindándote credibilidad y apoyo constante.

Habilidades Necesarias:

  • Proactividad: Capacidad para anticiparse a las necesidades de los clientes y mantenerse actualizado con las tendencias de viaje.
  • Compromiso y responsabilidad: Enfocado en cumplir con altos estándares de servicio y seguimiento.
  • Comunicación interpersonal: Habilidad para conectar con los clientes y entender sus deseos y expectativas.
  • Organización y atención al detalle: Gestión precisa de múltiples reservas y elementos del viaje.
  • Conocimientos en ventas y marketing: Oportunidad de aprender sobre marketing, redes sociales y habilidades de ventas para captar clientes y promocionar paquetes de manera efectiva.

Responsabilidades:

  • Atención directa al cliente: Brindar una experiencia personalizada desde la planificación hasta la finalización del viaje.
  • Gestión de viajes y reservas: Crear itinerarios únicos y detallados que cumplan con los deseos y expectativas de los clientes.
  • Desarrollo de habilidades en marketing y redes sociales: Aprender técnicas efectivas para promocionar servicios y alcanzar nuevas audiencias.

Si tienes una pasión por viajar, eres responsable, comprometido y te entusiasma ayudar a otros a crear experiencias inolvidables, ¡este es el momento de unirte como Planificador y Coordinador de Vacaciones Remoto!

 

APLICA AQUÍ: https://garilostravel.zohorecruit.com/jobs/Careers/785602000000670654/Planificador-y-Coordinador-de-Vacaciones-Remoto?source=LinkedIn-Basic&embedsource=LinkedIn%2BLimited%2BListings 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
BUSKEROS

CUSTOMER SERVICE ADVISOR

Publicado: 2024-11-07 18:52:24

Libertex Group Overview

Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.

 

The Libertex Group in Numbers:

• 25+ Years of fintech experience

• 3M+ clients worldwide

• 700+ employees

• 40+ international awards (for Libertex)

• 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have ‘more' in their lives.

 

Job Overview

Customer Success Advisors should help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.

 

Main Responsibilities

  • Assist clients worldwide through live support
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back-office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with all departments to resolve issues
  • Provide support and troubleshooting on Libertex and MT4 Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Contributing to team effort by achieving targeted results

 

Requirements

  • Degree in Business Studies or any other related field
  • Previous experience in a similar position will be considered as a major advantage
  • Spanish (Native), English (intermediate and higher)
  • Knowledge of any other languages will be considered as an advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Stable internet connection (100mb and more)
  • Ability to work with flexible schedule including work on weekends

 

Benefits

  • Monthly bonuses based on performance
  • 21 working days annual leave
  • Udemy Business unlimited membership
  • Corporate events and team building activities
  • Professional and personal development opportunities in a fast-growing environment

APLICA AQUÍ: https://apply.workable.com/libertexgroup/j/D5C8B65B82/ 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICE AGENT

Publicado: 2024-10-30 21:03:59

Acerca del empleo

 

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, and Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

About Us:

We build remote teams for businesses across industries. Our main values are ACTION, CARE, OUTSTANDING, DEPENDABILITY, and ENERGY.

The Role:

We are seeking motivated and problem-solving Customer Service Representatives to join our dynamic team. This role involves providing timely and accurate support to our client’s customers through various channels, including chat, email, and ticketing systems. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

You’ll have success here if you value clear processes and feel qualified to do the following:

  • Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems.
  • Resolve customer issues and concerns in a professional and timely manner.
  • Accurately document customer interactions and maintain detailed records in our customer service database.
  • Collaborate with other team members to escalate complex issues and ensure timely resolution.
  • Proactively identify trends or recurring issues and suggest improvements to enhance the customer experience.
  • Maintain a positive and empathetic attitude while interacting with customers.
  • Adhere to company policies and procedures regarding customer interactions and data privacy.
  • Keep up-to-date with product knowledge and updates to effectively address customer inquiries.
  • Provide feedback to the management team on customer trends, product issues, and process improvements.
  • Assist with additional customer service tasks and projects as needed.
  • Receive inbound calls and follow up on clients when needed.

Our projects could include only some of the functions listed, as well as additional ones not listed here.

Requirements:

  • C1/C2 English and Spanish writing and speaking skills.
  • At least 1 year of experience in administrative roles, preferably remote.
  • Graduated (or soon to graduate) with a college degree.
  • A quiet home office with a desk and office chair.
  • Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
  • A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
  • Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

We value relevant work experience and 'hard' skills, but we also look for smart people who possess the soft skills that will make them successful as remote team members, such as hard-working, good communication, punctuality, common sense, fast learning, initiative, orientation to detail, professionalism, positive attitude, consistency, reliability, and honesty.

Pay & Benefits:

  • Our pay rate: is $4/hr (approx $670-704/month).
  • Pay rate increases by US$1/hr with each anniversary working with the same Client.
  • Ongoing pay rate increments annually.
  • Discretionary client bonuses (most of our clients award annual bonuses to their team members).

Full-time client placements also allow you to enjoy the following benefits:

  • Most US federal holidays as paid time off
  • 4 days paid time off (most of our clients provide even more PTO days).
  • Monthly stipend for medical insurance (after an induction period).
  • Birthday/Anniversary bonuses.
  • Gym/Wellness allowance.
  • Unlimited online fitness classes with our online personal training partner.
  • Invites to our annual Christmas parties and other in-person or online gatherings.

Apply now! https://apply.workable.com/valatam/j/F84E8DC972/apply/ 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICE ADVISOR

Publicado: 2024-10-30 20:50:21

Acerca del empleo

 

Libertex Group Overview

Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.

 

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.

 

The Libertex Group in Numbers:

  • 25+ Years of fintech experience
  • 3M+ clients worldwide
  • 700+ employees
  • 40+ international awards (for Libertex)
  • 300+ tradable assets (through Libertex)

 

The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have ‘more' in their lives.

Job Overview.

 

Customer Success Advisors should help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.

 

Main Responsibilities

  • Assist clients worldwide through live support
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back-office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with all departments to resolve issues
  • Provide support and troubleshooting on Libertex and MT4 Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Contributing to team effort by achieving targeted results

Requirements

  • Degree in Business Studies or any other related field
  • Previous experience in a similar position will be considered as a major advantage
  • Spanish (Native), English (intermediate and higher)
  • Knowledge of any other languages will be considered as an advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Stable internet connection (100mb and more)
  • Ability to work with flexible schedule including work on weekends

Benefits

  • Monthly bonuses based on performance
  • 21 working days annual leave
  • Udemy Business unlimited membership
  • Corporate events and team building activities
  • Professional and personal development opportunities in a fast-growing environment

APLICA AQUI:

https://apply.workable.com/libertexgroup/j/D5C8B65B82/ 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICES AGENT

Publicado: 2024-10-24 20:41:09

¿Estás listo para despegar hacia nuevas alturas en el emocionante mundo de la aviación en Perú? Como líder indiscutible en servicios aeroportuarios a nivel global, en Swissport Perú ofrecemos asistencia en tierra y atención a millones de pasajeros cada año. Nuestra misión es clara y ambiciosa: "Proporcionar soluciones innovadoras y personalizadas en la industria de la aviación para garantizar una experiencia excepcional para nuestros clientes". En Swissport Perú, creemos fervientemente en el poder de nuestro equipo. Nos inspiran y nos guían nuestros valores fundamentales: mostrar dedicación, hacer lo correcto y alcanzar el éxito juntos como equipo. ¡Y ahora es tu oportunidad de unirte a nosotros! Estamos buscando personas apasionadas y comprometidas que compartan nuestra visión y quieran formar parte de esta emocionante aventura en varias ubicaciones a lo largo y ancho de nuestro hermoso país. ¡Únete a nosotros y juntos conquistaremos los cielos!

Resumen del trabajo

El Agente de Servicio al Pasajero es el encargado de realizar el Check-in a los pasajeros y el embarque brindándoles una adecuada atención y servicio

Sus actividades:
• Atender los requerimientos del pasajero de manera eficiente, con calidad y cordialidad tanto en los mostradores, sala de embarque, despacho y recepción del vuelo.
• Embarcar y desembarcar a los pasajeros de los vuelos.
• Conocer y aplicar los procedimientos Operativos y de Emergencia.
• Estar al día en los cursos que la aerolínea indique para su capacitación.
• Reportar al Team Leader a cargo de cualquier incidente que se presente durante la preparación del vuelo y durante la operación.
• Lograr que la atención de los pasajeros sea rápida, eficiente y expedita.
• Otras funciones inherentes al cargo.

Su perfil
• Experiencia de 1 año en atención al cliente.
• Disponibilidad para laborar en horarios rotativos.
• Contar con estudios técnicos en Aviación comercial, Turismo, o carreras afines.
• Inglés Intermedio.
• Residir en zonas aledañas al Aeropuerto.

Qué le ofrecemos
• Ingreso a planilla desde el día 1 con todos los beneficios de ley.
• Movilidad de ida y retorno.
• Tarjeta de Alimentos.

En Swissport, creemos en la diversidad, la igualdad de oportunidades y el poder de nuestros valores para impulsar nuestro éxito. Nos comprometemos a ofrecer un lugar de trabajo que fomente la inclusión y en el que todos los solicitantes cualificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano.

 

 

APLICA AQUÍ: https://www.linkedin.com/jobs/view/customer-services-agent-at-swissport-4055902583/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic&originalSubdomain=pe 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
IMPORTANTE EMPRESA EN PERÚ

CUSTOMER SERVICE ADVISORS HONDURAS 2024

Publicado: 2024-10-23 19:40:03

Job Description


The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

WHAT’S IN IT FOR YOU?

· A diverse, global org
anization full of intelligent, friendly people to bounce ideas off, learn from and grow with

· Endless career opportunities and clear paths for career development

· A competitive salary

· Inclusive perks and benefits

· Opportunity for monthly performance incentives · Any site-specific fun things (great cafeteria, wellness area etc.) · Any region-specific fun things

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts

This role is the perfect opportunity for someone considering a career in customer services in the finance/ banking sector.

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM: · List of criteria including background

· Education needed

· Availability needed

· Background clearance etc.

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

Location:
Honduras - San Pedro Sula

Language Requirements:
English

Time Type:
Full time

 

APLICA AQUÍ: https://apply.concentrix.com/global/en/job/R1460557/Customer-Service-Advisors-Honduras-2024?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
IMPORTANTE EMPRESA EN HONDURAS

CUSTOMER SERVICES AGENT

Publicado: 2024-10-22 05:13:31

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:
• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together

Job Summary

As a Customer Service Representative, you will deliver great experiences every day for some of the world’s best-known brands. Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, but you get major perks and discounts.

Skills
• Want to drive customer satisfaction through voice, chat, and/or email communications
• Have the ability to multi-task and navigate through multiple systems
• Are eager to advance their career with a reliable company
• Problem solve with a can-do attitude
• Enjoy working with a team as well as independently
• Are 18+ years of age
• Have a high school diploma (higher education preferred)

Benefits

Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.

 

APLICA AQUÍ: https://jobs.foundever.com/job/Panama-Customer-Services-Agent-Pana/1107406600/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
IMPORTANTE EMPRESA EN PANAMÁ

CUSTOMER SERVICE AGENT

Publicado: 2024-10-11 21:02:12

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You Will Be Responsible For

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • Analytical and critical thinking
  • Strong oral and written communication abilities.
  • Advanced English Level
  • Teamwork oriented
  • Strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Strong computer navigation skills and PC Knowledge
  • Quiet and distraction-free environment to work
  • Problem-solving
  • Possess self-motivation to achieve and exceed goals
  • Immediate availability preferred.

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Flexible working options

 

APLICA AQUÍ: https://gsp011.snaphunt.com/job/TWNYCM5HKI-SV-59?source=linkedin 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA EN EL SALVADOR

CHAT REPRESENTATIVE

Publicado: 2024-10-11 20:23:03

Are you based in Argentina, Brazil or El Salvador?

We're looking for a Chat Representative to join our team. As a Chat Representative, you will be responsible for providing exceptional customer service through online chat interactions with our clients. Your main objective will be to assist customers with their inquiries, provide product information, and resolve any issues or concerns they may have.

Key Responsibilities:

  • Respond to customer inquiries and provide accurate information through online chat
  • Assist customers with product troubleshooting, order assistance, and account inquiries
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with other team members to ensure consistent and efficient customer support
  • Maintain detailed records of customer interactions and transactions
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Requirements:

  • Strong English written communication skills with the ability to type quickly and accurately
  • Excellent customer service and problem-solving skills
  • Ability to multitask and handle multiple chat sessions simultaneously
  • Attention to detail and ability to follow established procedures
  • Experience in a customer service or chat support role is preferred
  • Familiarity with online chat platforms and customer relationship management (CRM) systems
  • Proficiency in computer applications and software
  • Availability to work flexible hours, including evenings and weekends

If you enjoy helping others and have a passion for providing exceptional customer service, we would love to hear from you.

Requirements

  • Strong English written communication skills with the ability to type quickly and accurately
  • Excellent customer service and problem-solving skills
  • Ability to multitask and handle multiple chat sessions simultaneously
  • Attention to detail and ability to follow established procedures
  • Experience in a customer service or chat support role is preferred
  • Familiarity with online chat platforms and customer relationship management (CRM) systems
  • Proficiency in computer applications and software
  • Availability to work flexible hours, including evenings and weekends

Benefits

  • 100% Remote
  • Training & Development
  • Work From Home

 

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4036249684/?alternateChannel=search&refId=ZMVsV%2BieZIxBvAkwuO6DkA%3D%3D&trackingId=5zaxmSLiYFtCUvx90JSeZA%3D%3D 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA EN EL SALVADOR