Customer Service Representative - Remoto

We're seeking Bilingual Customer Service Representatives (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

About Us

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

• ACTION - You have an action bias. You get things done, fast
• CARE - You take pleasure in helping others and doing things the right way
• OUTSTANDING- You have the highest standards and run things like a well-oiled machine
• DEPENDABLE - If someone asks you to do something, they KNOW it will get done
• ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE

You'll have success here if you value clear processes and feel qualified to do the following:

• Respond to customer inquiries and provide assistance via live chat, phone, email, and ticketing systems
• Receive inbound calls and follow up on clients when needed
• Resolve customer issues and concerns in a professional and timely manner
• Accurately document customer interactions and maintain detailed records in our customer service database
• Adhere to company policies and procedures regarding customer interactions and data privacy
• Provide feedback to the management team on customer trends, product issues, and process improvements
• Assist with additional customer service tasks and projects as needed

Our projects could include only some of the functions listed, as well as additional ones not listed here.

Requirements

• C1/C2 English and Spanish writing and speaking skills
• At least 1 year of experience in customer service roles, preferably remote
• Graduated (or soon to graduate) with a college degree
• A quiet home office with a desk and office chair
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Benefits

• Entry-level payment rates: $4/hr (approx $640-740/month)
• Ongoing pay increments at each work anniversary
• Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)

Full-time client placements also allow you to enjoy the following benefits:

• 7 US federal holidays as paid time off
• 4 days paid time off (over 65% of our clients provide even more PTO days)
• Monthly stipend for medical insurance (after an induction period)
• Birthday/Anniversary bonuses
• Gym/Wellness allowance
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gatherings

APPLY: https://www.linkedin.com/jobs/view/4094461923/?alternateChannel=search&refId=NotAvailable&trackingId=2ilZeCFKTY6yJ33VS45yBA%3D%3D&trk=d_flagship3_search_srp_jobs