Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Manage incoming calls and/ or chat from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• All other duties as assigned.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

Aqui na Concentrix, somos um fornecedor líder global de experiência do cliente, soluções e tecnologia, melhorando o desempenho dos negócios para algumas das melhores marcas do mundo, incluindo mais de 100 clientes da Fortune 500 e mais de 125 clientes da nova economia. Prestamos suporte a mais de 40 países em 6 continentes e falamos mais de 40 idiomas em toda a empresa. No B2B, oferecemos serviços de renovação, aquisição de clientes, sucesso do cliente, gerenciamento de contas e gerenciamento de canais, todos adaptados às necessidades de nossos clientes.

O Especialista Sênior em Sucesso do Cliente dará suporte ao nosso cliente com um nível de complexidade moderado a alto para cultivar e construir relacionamentos sólidos com o cliente, garantindo a satisfação e o envolvimento do cliente. Ele/ela é responsável por desenvolver um alto nível de conhecimento de produtos e serviços para atender às dúvidas e preocupações dos clientes. O foco principal é promover ativamente o uso e a venda de produtos e serviços. É responsável por trabalhar de forma eficaz com nossas equipes de entrega comercial global para garantir que as expectativas dos clientes sejam atendidas.

Requisitos:

- Português B2+.

- Horário de trabalho flexível

- Preferencialmente, experiência em vendas B2B/B2C

- Disponibilidade imediata

Você tem:

Mais de 1 ano de experiência sólida como CSR/SDR sênior, especialista em suporte técnico sênior, instrutor, S.M.E., Q.A., supervisor, entrada de dados, back office ou atribuições temporárias para funções mais sênior.

Capacidade de adaptação

Flexibilidade

Comunicação clara

Habilidades de apresentação oral

Informações para gerenciamento de parcerias

Experiência em aprender novas tecnologias e bancos de dados

Habilidades de resolução de problemas

Excelente conhecimento dos programas do MS Office

Conhecimento de computação em nuvem é uma vantagem

Experiência ou disposição para trabalhar em um ambiente híbrido

Você precisará:

Compreender o uso dos clientes até o momento e os direitos e soluções aprimoradas que eles adquiriram.

Identificar as necessidades dos clientes, as lacunas e as possíveis recomendações do catálogo.

Identificar oportunidades de upgrade nos departamentos dos clientes.

Realizar análises reativas de casos, identificando tendências e problemas.

Conhecer o catálogo para fazer recomendações.

Determinar o uso do serviço e realizar análise de tendências, configurar CSAMs para discussões de renovação e briefing/folha de verificação diária para CSAMs.

Gerenciar diariamente um grande volume de tíquetes e entregas por meio do sistema e de e-mail.

Manter a qualidade das entregas esperadas para cada processo ou movimento.

Essa é a responsabilidade do analista de seguros ou de outros membros da equipe de gerenciamento.

Manter os sistemas necessários atualizados com as informações mais recentes (por exemplo, tíquetes do Service Now).

Informar o gerente de linha sobre qualquer mau funcionamento dos sistemas e ferramentas necessários para concluir as tarefas do cliente.

Desenvolver um excelente nível de conhecimento do produto para falar de forma inteligente com os clientes e responder com êxito a objeções específicas.

Capturar com sucesso as expectativas, as experiências, a satisfação e a probabilidade de abandono do atendimento ao cliente.

Tomar medidas por meio dos canais de comunicação apropriados para tratar das preocupações dos clientes.

Garantir um alto nível de profissionalismo em todas as interações com clientes e partes interessadas.

Colaborar com equipes multifuncionais e com a gerência para proporcionar uma experiência superior ao cliente.

Outras tarefas conforme atribuídas e necessária

Tesco Travel Money Advisor - Tesco Carrickfergus – Part time

Job Type: Permanent

Hours per week: 20

Salary: £13.00 per hour + Monthly Bonus Incentive

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits

• A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
• Opportunity to earn a monthly bonus on top of base salary for hitting targets
• Pension with a great Pension Provider – Scottish Widows.
  
  

Current Job Not Taking You Places?

Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (RSA).

As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible. We want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!

What will you be doing?

• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX request and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
  
  

What do I need to have?

• Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and covering vast amounts of currency regularly daily
• IT proficient – You’ll be dealing with computers and in house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
• Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
  
  

What does the interview process look like?

• Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
• Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test too that’ll you’ll complete.
• Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
• Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.
  
  

Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Estamos en búsqueda de una persona que desee brillar en la compañía de belleza más grande del mundo:

SUPERVISOR(A) DE SERVICIO AL CLIENTE

Requisitos:

• Licenciatura en Administración de empresas o carreras afines.
• Experiencia mínima de 3 años en el área de servicio.
• Manejo de paquete office/ Google suite(deseable).
• Alta capacidad numérica y analítica para la resolución de problemas.
• Manejo de herramientas digitales.
• Habilidad para administrar y manejar equipos de trabajo multidisciplinarios.
• Vocación de servicio.
• Disponibilidad inmediata

Competencias clave:

• Adaptación al cambio.
• Liderazgo y negociación.
• Pensamiento crítico y estratégico.
• Buenas relaciones interpersonales.
• Interacción con equipos de alta gerencia.

Now Hiring Marketing Manager - Salary $2,000 Monthly.

We are looking for an experienced Marketing Manager to create and execute marketing strategies and content plans for our client, a US Home Mortgage Company.

Requirements:

- Min. Experience: 5+ years in digital marketing and content creation.

- Solid analytical mindset and organizational skills.

- Advanced Skills in English & Spanish (oral and written).

- High leadership and teamwork skills.

- Strong graphic design skills and creativity in Canva or other tools.

- Experience with CRM, lead generation and Meta Ads campaigns.

- Main areas and skills:

1) Ability to create and implement a marketing plan with KPI tracking and multiple channels (social media, paid ads, website landing pages, etc).

2) Ability to create lead generation workflows with CRM like Go-High-Level or similar. Know-how in integrations and marketing customization.

3) Meta Ads campaign management skills (FB, IG).

Bonus Points If you have:

- Graphic design skills in Adobe Suite and Canva

- Social media management skills to create and post content plans.

- Experience with platforms such as FB, IG, LinkedIn, TikTok, X and YouTube.

- Useful Tools: G-suite, Go-High-Level platform, Mailchimp, Social Media KPI Tools, and AI tools.

- Studies: Marketing, Business Administration, Advertising, Graphic Design or related fields.

Benefits:

- Hybrid position: 3 days in office / 2 days from home

- You will become work from home after 3 months

- US-based client with long-term stability

- Salary paid in U.S. dollars

- Bonus for internet or gas (restrictions apply)

- PTO accrual: 1.25 days per month

- Seniority program and more!

Ready to take the next step in your career?

Role Overview:

As an Authoring Specialist, you will create and maintain compliant Safety Data Sheets (SDSs) for our clients' chemical products. Leveraging your expertise in global hazard communication, 3E Generate proficiency, and Spanish skills, you'll independently manage SDS authoring, ensuring accuracy and meeting regulatory standards across various languages and regions.

Responsibilities:

• Prioritize and manage SDS assignments in AMP based on deadlines and scope, potentially involving multiple languages and regions.
• Independently author compliant SDSs in 3E Generate using customer data, templates, and regulatory guidance.
• Ensure accurate chemical product classification according to UN Purple Book, EU CLP, US OSHA, and other relevant systems.
• Apply correct hazard and precautionary phrases in appropriate languages.
• Verify the presence and accuracy of all necessary translations.
• Communicate with French- or Spanish-speaking clients via AMP to address QC questions and provide feedback clarification.
• Reference 3E Insight, BCL, and other regulatory sources for accurate authoring.
• Collaborate on complex cases or regulatory interpretation.
• Meticulously manage document versions and track updates for consistency.
• Independently prioritize and complete multiple assignments to meet deadlines within EU business hours.
• Maintain a strong focus on regulatory compliance and customer responsiveness.
• Interpret and apply SOPs and regulatory standards in authoring workflows.
• Provide professional responses to Customer Care and QC.

Requirements:

• Language: fluency (read, write, speak) in Spanish.
• Classification: Proven ability to accurately classify chemicals under recognized systems.
• Regulatory Application: Experience applying regulatory rules to author SDSs in 3E Generate.
• Independent Authoring: Experience authoring SDSs using base chemicals, customer inputs, and references.
• Customer Interaction: Experience responding to customer questions via AMP during QC.
• Translation Management: Ability to ensure complete and accurate translations in SDS documents.
• Regulatory Referencing: Proficient in using 3E Insight, BCL, and other regulatory sources.
• Collaboration: Ability to collaborate on complex issues.
• Education: Bachelor's degree in a science-related field.
• Experience: 3+ years of SDS authoring experience across multiple regions.

Technical Skills:

• Minimum 3 years of SDS authoring experience with a strong track record.
• Strong understanding of GHS regulations (EU CLP, OSHA HazCom, WHMIS) and at least one other global framework (e.g., LATAM GHS, APAC).
• Advanced classification skills (UN Purple Book, EU CLP, US OSHA).
• Experience using 3E Insight or equivalent regulatory databases.
• Familiarity with multilingual SDS requirements and translation validation.

Soft Skills:

• Ability to interpret and apply SOPs and regulatory references independently.
• Strong customer service orientation in a fast-paced environment.
• Excellent attention to detail for accuracy in all aspects of SDS authoring.
• Strong time management and prioritization skills.
• Independence and accountability in delivering high-quality work.
• Collaborative when needed for complex cases.
• Proficiency with Microsoft Office tools.
• Adaptability and resilience in a high-volume, deadline-driven environment.

Preferred Qualifications (Optional):

• Certification in EHS, ISO, AIHA, or Dangerous Goods.
• Experience with additional global GHS regulations.
• Familiarity with other SDS authoring software.
• Additional language proficiency.

Estamos en búsqueda de una persona que desee brillar en la compañía de belleza más grande del mundo:

SUPERVISOR(A) DE SERVICIO AL CLIENTE

Requisitos:

• Licenciatura en Administración de empresas o carreras afines.
• Experiencia mínima de 3 años en el área de servicio.
• Manejo de paquete office/ Google suite(deseable).
• Alta capacidad numérica y analítica para la resolución de problemas.
• Manejo de herramientas digitales.
• Habilidad para administrar y manejar equipos de trabajo multidisciplinarios.
• Vocación de servicio.
• Disponibilidad inmediata

Competencias clave:

• Adaptación al cambio.
• Liderazgo y negociación.
• Pensamiento crítico y estratégico.
• Buenas relaciones interpersonales.
• Interacción con equipos de alta gerencia.

OBJETIVOS DEL CARGO: Garantizar el flujo de la cadena de suministros a través de recepción, grabación, seguimiento y cierre de órdenes de compra, atención a reclamos, devoluciones y despachos en lead time establecido.

Requisitos del puesto:

- Ingeniero/a Industrial, Administración de empresas y/o Mercadeo y Publicidad.
- Mínimo 2 años de experiencia en puestos similares en empresas textiles (deseable).
- Inglés intermedio oral y escrito.

* Alto compromiso en el servicio al cliente.
*Excelentes relaciones interpersonales.
*Proactividad.
*Organización y planificación del trabajo.

Grupo Q es una empresa líder en el sector automotriz, brindamos soluciones automotrices y representamos en Centroamérica un total de 16 marcas de vehículos de renombre mundial, siendo los responsables de la distribución y comercialización de vehículos nuevos y usados. Todas nuestras salas de ventas y talleres operan debidamente certificados, para garantizar un servicio acorde a los más altos estándares mundiales.

Función Principal

Asesorar y controlar los procesos de la venta de servicios de taller, en base a los procesos de ventas señalados por la empresa; con el fin de asegurar la lealtad y satisfacción del cliente y a la vez garantizar las metas de venta establecidas.

Responsabilidades

Asesorar a clientes sobre los servicios de taller que ofrece la empresa, a fin de alcanzar ventas para la empresa y ofrecer soluciones acorde a las necesidades presentadas. - Comprobar el cumplimiento de las expectativas de los clientes por medio del seguimiento a las reparaciones o mantenimientos de vehículos, con el propósito de garantizar su satisfacción y de generar lealtad hacia los servicios de la empresa. - Asegurar que los trabajos dentro del taller cumplan con los estándares de calidad y procesos requeridos, con el fin de entregar los vehículos a los clientes y lograr los índices de satisfacción establecidos por la empresa. - Registrar en los sistemas de la empresa información del cliente y horas de entrega de vehículos, con el fin de mantener un registro de los trabajos realizados y actualizada la información del cliente. - Informar a los clientes sobre los tiempos de entrega y precios de presupuesto de las órdenes de trabajo adicionales, con el fin de generar su aprobación para la reparación de los vehículos. - Informar los problemas, inquietudes o inconformidades presentadas por clientes acerca del servicio brindado, con el fin de ofrecer soluciones y garantizar la calidad del servicio. - Realizar la recepción y entrega de vehículos de clientes que ingresan al taller, con el fin de proceder a la evaluación y reparación de los mismos. -

Experiencia

1 año de experiencia en servicio al cliente o ventas.

Educación

Tecnico automotriz (estudiante) Estudiante Bachillerato o licenciatura Universitario Adm de Empresas o carrera a fines de primer año y/o Tecnico en Administración/ Licencia B1

Idiomas

Conocimientos

Técnico automotriz y manejo de Microsoft office.

Habilidades

Competencias

(ACF) Autoconfianza

(ADS) Atención al detalle y seguimiento

(CaD) Comprendiendo a los demás

(EC) Enfoque en el cliente

(IMP) Impacto e Influencia

(ING) Integridad

(INI) Iniciativa y búsqueda de información

(OL) Orientación al logro

(TE) Trabajo en equipo

Servirle con Pasión es la fuerza que nos mueve

Grupo Q es una empresa que vive sus valores y este es nuestro principal motivo para realizar nuestros procesos de selección con transparencia, considerando todas las solicitudes calificadas sin distinción.

www.grupoq.com

Objetivo del Puesto:

Apoyar en el adecuado funcionamiento de los procesos de comunicación organizacional con el objetivo de lograr metas establecidas.

Funciones principales:

• Garantizar la implementación efectiva de la estrategia de redes sociales en los diferentes mercados, manteniendo la coherencia con los objetivos corporativos.
• Optimizar la estrategia digital a partir del monitoreo, rastreo y análisis del desempeño de las plataformas sociales
• Diseñar estrategias creativas y atractivas de redes sociales
• Realizar investigaciones de audiencias, competidores, tendencias de mercado y consumidores para la toma de decisiones

Nivel educativo:

Egresado Universitario/Licenciatura/Ingeniero en las carreras de: Marketing y Publicidad, Comunicación Social, Diseño y Comunicación.

Experiencia:

Dos años en Administración de redes sociales.

• Conocimiento y manejo de herramientas de Marketing y Publicidad
• Conocimiento y manejo de herramientas de Diseño gráfico
• Conocimiento sobre elaboración de KPI´s
• Habilidades comunicativas escritas

Deseable:

Inglés-Nivel intermedio.

Habilidades:

• Capaz de Escuchar
• Trabaja bien en equipo
• Empático/a
• Creativo/a
• Pensador Global.

Competencias Requeridas:

• Inspira Confianza
• Colabora
• Impulsa la experiencia del cliente y colaborador
• Innova
• Piensa ágilmente

Are you a skilled Customer Service professional looking for a remote job? Look no further than LatHire — the largest marketplace for connecting LatAm talent with leading US companies.

What we offer:

• Earn $1,000 - $5,000/mo USD depending on seniority
• Choose a schedule that works best for you
• Communicate directly with the clients
• Apply once and be considered for multiple relevant positions
• No more hunting for jobs - we'll bring them straight to you!

Requirements:

• 2+ years of experience is preferred
• Fluent English is required

Our Customer Service roles typically include:

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback onto the product or sales team to improve the organisation’s offerings

Hiring Executive Administrative Assistnant - U$720 Monthly

Role Description

This is a full-time on-site role for an Executive Administrative Assistant at VOOV Nicaragua in Managua. The Executive Administrative Assistant will be responsible for providing administrative support, managing communication, assisting with executive tasks, and utilizing clerical skills on a daily basis.

Qualifications

• 85%+ English level.
• Strong communication skills
• Clerical skills
• Ability to multitask and prioritize tasks effectively
• Organizational skills and attention to detail
• Proficiency in Microsoft Office Suite
• Proficiency in Google Workspace
• Experience in a similar role is a plus
• Degree in Business Administration, Industrial Engineering, or similar is a plus
• Administrative Assistance and Executive Administrative Assistance skills

If you are interested, please submit your application and our HR department will reach out to you.

We´ll be expecting you!

Acerca de AkzoNobel

Desde 1792, suministramos pinturas y recubrimientos innovadores que ayudan a darle color a la vida de las personas y proteger lo que más importa. Nuestro portafolio de marcas de clase global, incluidas Dulux (Alba, Coral, Inca, Pintuco), International, Sikkens e Interpon, cuenta con la confianza de clientes de todo el mundo. Estamos presentes en más de 150 países, donde utilizamos nuestra experiencia para mejorar la vida cotidiana – porque creemos que cada superficie nos trae una oportunidad. Es lo que se espera de una empresa de pinturas y recubrimientos pionera y de larga trayectoria que se dedica a proporcionar soluciones sostenibles y a preservar lo mejor de lo que tenemos hoy, al tiempo que crea un mañana aún mejor. Pintemos el futuro juntos.

Para más informaciones, por favor visite www.akzonobel.com

Somos AkzoNobel. Probablemente nos conozcas.

Estamos presentes en casas, edificios, barcos, coches, es decir, en todas las superficies donde existe la oportunidad de aportar más color, vida y protección, en más de 150 países que utilizan nuestras pinturas y recubrimientos. Para seguir pintando un futuro mejor, ¡te necesitamos!

Nos encontramos en la búsqueda de un(a) Gestor Servicio al Cliente para trabajar con nuestra marca PROTECTO.

Misión del cargo:

Asegurar que se cumplan y gestionen los requerimientos y necesidades de los clientes asignados por negocio o por especialidad en Costa Rica y Nicaragua; de acuerdo a las promesas y acuerdos de servicio pactados; con el fin de mejorar la satisfacción de los clientes y los niveles de servicio y los demás indicadores de la organización.

Funciones:

• Ejecutar el monitoreo de la trazabilidad de los pedidos hasta la entrega a satisfacción del cliente con el fin de generar alertas y acciones que impacten positivamente el servicio.
• Ejecutar la gestión sobre los pedidos que no asignen producto, que estén retenidos o no cumplan con las condiciones mínimas de la orden con el fin de asegurar el cumplimiento de la entrega o la retroalimentación del no cumplimiento al área comercial o al cliente.
• Implantar Gestionar la solución a novedades que se puedan presentan en el proceso de entregas.
• Coordinar actividades junto con la fuerza comercial del canal o negocio asignado con el fin de conocer las necesidades de los clientes y cumplir las promesas de servicio.
• Anticipar los cambios en los perfiles de los clientes.
• Ejecutar actividades de monitoreo a las solicitudes de servicio relacionadas con el canal o negocio asignado, revisando casos abiertos en CRM con el fin de gestionar su solución y respuesta al cliente. Seguimiento al back order
• Ejecutar o asistir en planes de acción con el fin de mejorar los procesos de servicio y asegurar el cumplimiento de las promesas dada a los clientes. Validar el impacto de las acciones implementadas y generar nuevas, en caso de no observar mejora.
• Supervisar Monitorear los indicadores de servicio, identificando y cerrando brechas encontradas.
• Asegurar la atención efectiva de llamadas telefónicas para solución de conflictos de clientes interno y externos.

Requisitos:

Formación académica: Técnico en ventas, mercadeo o servicios

Experiencia: De 3 a 5 años de experiencia en servicio al cliente

Conocimientos: Servicio al cliente, manejo de herramientas ofimáticas, manejo Excel intermedio

Horario Laboral: lunes a viernes 8am - 5pm y sábados 8am a 12md.

Ubicación de la vacante: Managua - Nicaragua

¡Queremos conocerte, te invitamos a postularte!

AkzoNobel, juntos pintamos un futuro mejor

Are you a strategic and creative marketer with a passion for social media and paid campaigns? Plugg Technologies is looking for a results-driven Social Media & Digital Marketing Specialist to enhance our online presence and drive engagement.

What You’ll Do:

✅ Social Media Management: Develop and execute content strategies across Facebook, Instagram, LinkedIn, and Twitter. Manage scheduling, engagement, and community interactions while leveraging analytics for continuous improvement.

✅ Paid Marketing Campaigns: Plan, execute, and optimize paid advertising campaigns on Meta (Facebook/Instagram), LinkedIn, and Google Ads. Monitor performance metrics to maximize ROI.

✅ Content Strategy & Branding: Craft compelling content that aligns with our brand voice, incorporating copywriting, basic graphic design, and video editing to boost engagement.

✅ Analytics & Performance Tracking: Utilize tools like Meta Business Suite, Google Analytics, and Hootsuite to track KPIs, measure engagement, and refine strategies based on data-driven insights.

What We’re Looking For:

CUSTOMER SERVICE JOB POSTING

Company Overview:

PulseAlert is a Canadian company specializing in the development and distribution of personal emergency response systems (PERS) and medical alert devices. These devices are designed to provide immediate assistance to individuals in the event of a medical emergency or other crisis, allowing them to maintain their independence and stay connected to help when needed.

Responsibilities:

• Responding to Customer Inquiries: Act as the first point of contact for customer inquiries via email, phone, and live chat. Provide timely and accurate responses to questions and concerns.
• Issue Resolution: Identify and assess customers' needs to achieve satisfaction. Resolve issues efficiently and effectively, ensuring that the customer feels supported and valued.
• Record Keeping: Maintain accurate and up-to-date records of customer interactions, details of inquiries, complaints, and comments, as well as actions taken. Use Hubstaff to accurately track working hours and document tasks completed.
• Ensuring Customer Satisfaction: Go the extra mile to engage customers. Follow communication procedures, guidelines, and policies to maximize customer satisfaction.
• Effective Communication: Utilize strong communication skills to interact with customers. Demonstrate empathy and understanding in all customer interactions.
• Providing Information: Explain product features and services clearly and succinctly. Offer guidance on how to use products or services effectively, enhancing the overall customer experience.

Requirements:

• Proficient French and English.
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to use Hubstaff for task and time management
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

APPLY HERE: https://www.linkedin.com/jobs/view/4193373467/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=UomqDZbVYfc2EiMCVO9Ipw%3D%3D&trackingId=4y2TpcWJ065A%2B9pd6LSNcw%3D%3D&trk=flagship3_jobs_discovery_jymbii 

About The Role

We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. You’ll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must.

Key Responsibilities

• Client Collaboration: Partner with clients to understand goals and tailor AI content solutions.
• Workflow Management: Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.
• Technical Integration: Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.
• Performance Monitoring: Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.
• Client Enablement: Train and support clients, troubleshooting issues and streamlining processes.
  
  

Qualifications

• 5+ years managing software deployments and implementations, from onboarding to expansion.
• 3+ years working with enterprise customers on SaaS or AI-driven platforms.
• Proficiency in SQL, JAVA or Python is required.
• Strong analytical skills with a data-driven mindset.
• Excellent spoken English, capable of explaining complex technical concepts clearly.
• Experience thriving in fast-paced, high-growth environments.
  
  

Why Join This Company

• Fully remote, flexible work environment
• Competitive compensation
• Work with a dynamic, innovative team at the forefront of AI content automation

APPLY HERE: https://jobs.ashbyhq.com/growthtroops/1a20ffbb-8b1c-4190-9650-daad7bb60dc2/application?utm_source=rYG80gznnj 

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

About the role

The client is the world’s largest association dedicated to those who develop talent in organizations. Their members come from more than 120 countries and work in public and private organizations in every industry sector.

Customer Care Center Associates provide top-notch service to members and customers through phone, email, and chat contacts. Customer Care Associates answer questions, resolve problems, and demonstrate how valuable the members and customers are by delivering an exceptional customer experience.

Responsibilities

• Maintain a positive, empathetic, calm, and professional attitude toward customer questions and inquiries.
• Enthusiastically represent the organization and the brand to members and customers from all over the world.
• Acknowledge and resolve customer inquiries promptly and with a sense of urgency.
• Use the association database to document customer interactions, transactions, and comments.
• Handle multiple customer interactions simultaneously and enter data quickly and accurately.

Required Qualifications

• Two years experience working with customer support, sales, banking, retail, administrative or equivalent
• Strong customer service skills and customer service experience
• Must have strong organizational skills with high attention to detail
• Great team player
• Excellent verbal/written communication and active listening skills
• Team player who can also work independently with a positive mindset
• Ability to work across diverse teams
• Strong knowledge of Microsoft Word, PowerPoint, Outlook, and Excel
• Contact and/or Call Center experience preferred

Our recruitment process

• Recruiter interview (30min)
• Client Interview (with the Customer Care Manager and a Customer Support Agent, (30 minutes)
• Client interview (with the Director of Community and Customer Experience, (30 minutes)

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

What we offer

• Totally remote, full-time (being able to work eight hours a day between 8 AM and 8 PM US Eastern time)
• EST (Eastern Standard Time) office hours
• Contractor (freelance) agreement
• Payment in USD, by-weekly or monthly - your choice

APPLY HERE: https://job-boards.greenhouse.io/gigster?error=true 

Company’s Overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Virtual Customer Service Representative:

The Virtual Customer Service Representative provides assistance to all our optical retail stores across the United States when performing eye exams. You don’t need to be an optometrist or have a medical background as we’ll teach you how to perform a refraction. Outstanding interpersonal skills and professionalism are a must. Our ideal candidate brings a professional presentation, excellent communication skills and naturally provides world-class service.

APPLY HERE: https://www.linkedin.com/jobs/view/4146247397/?alternateChannel=search&refId=kGTGx8te7Ucv8Mxy44YtLw%3D%3D&trackingId=Cp8lcuxy1ouUbLVkXUrwOw%3D%3D&trk=d_flagship3_search_srp_jobs 

*IMPORTANT*

• Resumes must be submitted in English. Resumes submitted in other languages may not be considered.
• Location Requirement: You must be located in a timezone no more than 3 hours different from Eastern Standard Time (EST).
• Language: You must be a fluent / bilingual English speaker (C2).

⭐ HOW TO APPLY ⭐ Submitting Your Intro Video!