MARKETING MANAGER
Now Hiring Marketing Manager - Salary $2,000 Monthly.
We are looking for an experienced Marketing Manager to create and execute marketing strategies and content plans for our client, a US Home Mortgage Company.
Requirements:
- Min. Experience: 5+ years in digital marketing and content creation.
- Solid analytical mindset and organizational skills.
- Advanced Skills in English & Spanish (oral and written).
- High leadership and teamwork skills.
- Strong graphic design skills and creativity in Canva or other tools.
- Experience with CRM, lead generation and Meta Ads campaigns.
- Main areas and skills:
1) Ability to create and implement a marketing plan with KPI tracking and multiple channels (social media, paid ads, website landing pages, etc).
2) Ability to create lead generation workflows with CRM like Go-High-Level or similar. Know-how in integrations and marketing customization.
3) Meta Ads campaign management skills (FB, IG).
Bonus Points If you have:
- Graphic design skills in Adobe Suite and Canva
- Social media management skills to create and post content plans.
- Experience with platforms such as FB, IG, LinkedIn, TikTok, X and YouTube.
- Useful Tools: G-suite, Go-High-Level platform, Mailchimp, Social Media KPI Tools, and AI tools.
- Studies: Marketing, Business Administration, Advertising, Graphic Design or related fields.
Benefits:
- Hybrid position: 3 days in office / 2 days from home
- You will become work from home after 3 months
- US-based client with long-term stability
- Salary paid in U.S. dollars
- Bonus for internet or gas (restrictions apply)
- PTO accrual: 1.25 days per month
- Seniority program and more!
Ready to take the next step in your career?
AUTHORING SPECIALIST
Role Overview:
As an Authoring Specialist, you will create and maintain compliant Safety Data Sheets (SDSs) for our clients' chemical products. Leveraging your expertise in global hazard communication, 3E Generate proficiency, and Spanish skills, you'll independently manage SDS authoring, ensuring accuracy and meeting regulatory standards across various languages and regions.
Responsibilities:
- Prioritize and manage SDS assignments in AMP based on deadlines and scope, potentially involving multiple languages and regions.
- Independently author compliant SDSs in 3E Generate using customer data, templates, and regulatory guidance.
- Ensure accurate chemical product classification according to UN Purple Book, EU CLP, US OSHA, and other relevant systems.
- Apply correct hazard and precautionary phrases in appropriate languages.
- Verify the presence and accuracy of all necessary translations.
- Communicate with French- or Spanish-speaking clients via AMP to address QC questions and provide feedback clarification.
- Reference 3E Insight, BCL, and other regulatory sources for accurate authoring.
- Collaborate on complex cases or regulatory interpretation.
- Meticulously manage document versions and track updates for consistency.
- Independently prioritize and complete multiple assignments to meet deadlines within EU business hours.
- Maintain a strong focus on regulatory compliance and customer responsiveness.
- Interpret and apply SOPs and regulatory standards in authoring workflows.
- Provide professional responses to Customer Care and QC.
Requirements:
- Language: fluency (read, write, speak) in Spanish.
- Classification: Proven ability to accurately classify chemicals under recognized systems.
- Regulatory Application: Experience applying regulatory rules to author SDSs in 3E Generate.
- Independent Authoring: Experience authoring SDSs using base chemicals, customer inputs, and references.
- Customer Interaction: Experience responding to customer questions via AMP during QC.
- Translation Management: Ability to ensure complete and accurate translations in SDS documents.
- Regulatory Referencing: Proficient in using 3E Insight, BCL, and other regulatory sources.
- Collaboration: Ability to collaborate on complex issues.
- Education: Bachelor's degree in a science-related field.
- Experience: 3+ years of SDS authoring experience across multiple regions.
Technical Skills:
- Minimum 3 years of SDS authoring experience with a strong track record.
- Strong understanding of GHS regulations (EU CLP, OSHA HazCom, WHMIS) and at least one other global framework (e.g., LATAM GHS, APAC).
- Advanced classification skills (UN Purple Book, EU CLP, US OSHA).
- Experience using 3E Insight or equivalent regulatory databases.
- Familiarity with multilingual SDS requirements and translation validation.
Soft Skills:
- Ability to interpret and apply SOPs and regulatory references independently.
- Strong customer service orientation in a fast-paced environment.
- Excellent attention to detail for accuracy in all aspects of SDS authoring.
- Strong time management and prioritization skills.
- Independence and accountability in delivering high-quality work.
- Collaborative when needed for complex cases.
- Proficiency with Microsoft Office tools.
- Adaptability and resilience in a high-volume, deadline-driven environment.
Preferred Qualifications (Optional):
- Certification in EHS, ISO, AIHA, or Dangerous Goods.
- Experience with additional global GHS regulations.
- Familiarity with other SDS authoring software.
- Additional language proficiency.
SUPERVISOR DE ATENCIÓN AL CLIENTE
Estamos en búsqueda de una persona que desee brillar en la compañía de belleza más grande del mundo:
SUPERVISOR(A) DE SERVICIO AL CLIENTE
Requisitos:
- Licenciatura en Administración de empresas o carreras afines.
- Experiencia mínima de 3 años en el área de servicio.
- Manejo de paquete office/ Google suite(deseable).
- Alta capacidad numérica y analítica para la resolución de problemas.
- Manejo de herramientas digitales.
- Habilidad para administrar y manejar equipos de trabajo multidisciplinarios.
- Vocación de servicio.
- Disponibilidad inmediata
Competencias clave:
- Adaptación al cambio.
- Liderazgo y negociación.
- Pensamiento crítico y estratégico.
- Buenas relaciones interpersonales.
- Interacción con equipos de alta gerencia.
REPRESENTANTE DE SERVICIO AL CLIENTE
OBJETIVOS DEL CARGO: Garantizar el flujo de la cadena de suministros a través de recepción, grabación, seguimiento y cierre de órdenes de compra, atención a reclamos, devoluciones y despachos en lead time establecido.
Requisitos del puesto:
- Ingeniero/a Industrial, Administración de empresas y/o Mercadeo y Publicidad.
- Mínimo 2 años de experiencia en puestos similares en empresas textiles (deseable).
- Inglés intermedio oral y escrito.
* Alto compromiso en el servicio al cliente.
*Excelentes relaciones interpersonales.
*Proactividad.
*Organización y planificación del trabajo.
ASESOR DE SERVICIO VIRTUAL
Grupo Q es una empresa líder en el sector automotriz, brindamos soluciones automotrices y representamos en Centroamérica un total de 16 marcas de vehículos de renombre mundial, siendo los responsables de la distribución y comercialización de vehículos nuevos y usados. Todas nuestras salas de ventas y talleres operan debidamente certificados, para garantizar un servicio acorde a los más altos estándares mundiales.
Función Principal
Asesorar y controlar los procesos de la venta de servicios de taller, en base a los procesos de ventas señalados por la empresa; con el fin de asegurar la lealtad y satisfacción del cliente y a la vez garantizar las metas de venta establecidas.
Responsabilidades
Asesorar a clientes sobre los servicios de taller que ofrece la empresa, a fin de alcanzar ventas para la empresa y ofrecer soluciones acorde a las necesidades presentadas. - Comprobar el cumplimiento de las expectativas de los clientes por medio del seguimiento a las reparaciones o mantenimientos de vehículos, con el propósito de garantizar su satisfacción y de generar lealtad hacia los servicios de la empresa. - Asegurar que los trabajos dentro del taller cumplan con los estándares de calidad y procesos requeridos, con el fin de entregar los vehículos a los clientes y lograr los índices de satisfacción establecidos por la empresa. - Registrar en los sistemas de la empresa información del cliente y horas de entrega de vehículos, con el fin de mantener un registro de los trabajos realizados y actualizada la información del cliente. - Informar a los clientes sobre los tiempos de entrega y precios de presupuesto de las órdenes de trabajo adicionales, con el fin de generar su aprobación para la reparación de los vehículos. - Informar los problemas, inquietudes o inconformidades presentadas por clientes acerca del servicio brindado, con el fin de ofrecer soluciones y garantizar la calidad del servicio. - Realizar la recepción y entrega de vehículos de clientes que ingresan al taller, con el fin de proceder a la evaluación y reparación de los mismos. -
Experiencia
1 año de experiencia en servicio al cliente o ventas.
Educación
Tecnico automotriz (estudiante) Estudiante Bachillerato o licenciatura Universitario Adm de Empresas o carrera a fines de primer año y/o Tecnico en Administración/ Licencia B1
Idiomas
Conocimientos
Técnico automotriz y manejo de Microsoft office.
Habilidades
Competencias
(ACF) Autoconfianza
(ADS) Atención al detalle y seguimiento
(CaD) Comprendiendo a los demás
(EC) Enfoque en el cliente
(IMP) Impacto e Influencia
(ING) Integridad
(INI) Iniciativa y búsqueda de información
(OL) Orientación al logro
(TE) Trabajo en equipo
Servirle con Pasión es la fuerza que nos mueve
Grupo Q es una empresa que vive sus valores y este es nuestro principal motivo para realizar nuestros procesos de selección con transparencia, considerando todas las solicitudes calificadas sin distinción.
www.grupoq.com
EJECUTIVO DE COMUNICACIÓN
Objetivo del Puesto:
Apoyar en el adecuado funcionamiento de los procesos de comunicación organizacional con el objetivo de lograr metas establecidas.
Funciones principales:
- Garantizar la implementación efectiva de la estrategia de redes sociales en los diferentes mercados, manteniendo la coherencia con los objetivos corporativos.
- Optimizar la estrategia digital a partir del monitoreo, rastreo y análisis del desempeño de las plataformas sociales
- Diseñar estrategias creativas y atractivas de redes sociales
- Realizar investigaciones de audiencias, competidores, tendencias de mercado y consumidores para la toma de decisiones
Nivel educativo:
Egresado Universitario/Licenciatura/Ingeniero en las carreras de: Marketing y Publicidad, Comunicación Social, Diseño y Comunicación.
Experiencia:
Dos años en Administración de redes sociales.
- Conocimiento y manejo de herramientas de Marketing y Publicidad
- Conocimiento y manejo de herramientas de Diseño gráfico
- Conocimiento sobre elaboración de KPI´s
- Habilidades comunicativas escritas
Deseable:
Inglés-Nivel intermedio.
Habilidades:
- Capaz de Escuchar
- Trabaja bien en equipo
- Empático/a
- Creativo/a
- Pensador Global.
Competencias Requeridas:
- Inspira Confianza
- Colabora
- Impulsa la experiencia del cliente y colaborador
- Innova
- Piensa ágilmente
CUSTOMER SERVICE REPRESENTATIVE
Are you a skilled Customer Service professional looking for a remote job? Look no further than LatHire — the largest marketplace for connecting LatAm talent with leading US companies.
What we offer:
- Earn $1,000 - $5,000/mo USD depending on seniority
- Choose a schedule that works best for you
- Communicate directly with the clients
- Apply once and be considered for multiple relevant positions
- No more hunting for jobs - we'll bring them straight to you!
Requirements:
- 2+ years of experience is preferred
- Fluent English is required
Our Customer Service roles typically include:
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings
EXECUTIVE ADMINISTRATIVE ASSISTANT
Hiring Executive Administrative Assistnant - U$720 Monthly
Role Description
This is a full-time on-site role for an Executive Administrative Assistant at VOOV Nicaragua in Managua. The Executive Administrative Assistant will be responsible for providing administrative support, managing communication, assisting with executive tasks, and utilizing clerical skills on a daily basis.
Qualifications
- 85%+ English level.
- Strong communication skills
- Clerical skills
- Ability to multitask and prioritize tasks effectively
- Organizational skills and attention to detail
- Proficiency in Microsoft Office Suite
- Proficiency in Google Workspace
- Experience in a similar role is a plus
- Degree in Business Administration, Industrial Engineering, or similar is a plus
- Administrative Assistance and Executive Administrative Assistance skills
If you are interested, please submit your application and our HR department will reach out to you.
We´ll be expecting you!
GESTOR SERVICIO AL CLIENTE
Acerca de AkzoNobel
Desde 1792, suministramos pinturas y recubrimientos innovadores que ayudan a darle color a la vida de las personas y proteger lo que más importa. Nuestro portafolio de marcas de clase global, incluidas Dulux (Alba, Coral, Inca, Pintuco), International, Sikkens e Interpon, cuenta con la confianza de clientes de todo el mundo. Estamos presentes en más de 150 países, donde utilizamos nuestra experiencia para mejorar la vida cotidiana – porque creemos que cada superficie nos trae una oportunidad. Es lo que se espera de una empresa de pinturas y recubrimientos pionera y de larga trayectoria que se dedica a proporcionar soluciones sostenibles y a preservar lo mejor de lo que tenemos hoy, al tiempo que crea un mañana aún mejor. Pintemos el futuro juntos.
Para más informaciones, por favor visite www.akzonobel.com
Somos AkzoNobel. Probablemente nos conozcas.
Estamos presentes en casas, edificios, barcos, coches, es decir, en todas las superficies donde existe la oportunidad de aportar más color, vida y protección, en más de 150 países que utilizan nuestras pinturas y recubrimientos. Para seguir pintando un futuro mejor, ¡te necesitamos!
Nos encontramos en la búsqueda de un(a) Gestor Servicio al Cliente para trabajar con nuestra marca PROTECTO.
Misión del cargo:
Asegurar que se cumplan y gestionen los requerimientos y necesidades de los clientes asignados por negocio o por especialidad en Costa Rica y Nicaragua; de acuerdo a las promesas y acuerdos de servicio pactados; con el fin de mejorar la satisfacción de los clientes y los niveles de servicio y los demás indicadores de la organización.
Funciones:
- Ejecutar el monitoreo de la trazabilidad de los pedidos hasta la entrega a satisfacción del cliente con el fin de generar alertas y acciones que impacten positivamente el servicio.
- Ejecutar la gestión sobre los pedidos que no asignen producto, que estén retenidos o no cumplan con las condiciones mínimas de la orden con el fin de asegurar el cumplimiento de la entrega o la retroalimentación del no cumplimiento al área comercial o al cliente.
- Implantar Gestionar la solución a novedades que se puedan presentan en el proceso de entregas.
- Coordinar actividades junto con la fuerza comercial del canal o negocio asignado con el fin de conocer las necesidades de los clientes y cumplir las promesas de servicio.
- Anticipar los cambios en los perfiles de los clientes.
- Ejecutar actividades de monitoreo a las solicitudes de servicio relacionadas con el canal o negocio asignado, revisando casos abiertos en CRM con el fin de gestionar su solución y respuesta al cliente. Seguimiento al back order
- Ejecutar o asistir en planes de acción con el fin de mejorar los procesos de servicio y asegurar el cumplimiento de las promesas dada a los clientes. Validar el impacto de las acciones implementadas y generar nuevas, en caso de no observar mejora.
- Supervisar Monitorear los indicadores de servicio, identificando y cerrando brechas encontradas.
- Asegurar la atención efectiva de llamadas telefónicas para solución de conflictos de clientes interno y externos.
Requisitos:
Formación académica: Técnico en ventas, mercadeo o servicios
Experiencia: De 3 a 5 años de experiencia en servicio al cliente
Conocimientos: Servicio al cliente, manejo de herramientas ofimáticas, manejo Excel intermedio
Horario Laboral: lunes a viernes 8am - 5pm y sábados 8am a 12md.
Ubicación de la vacante: Managua - Nicaragua
¡Queremos conocerte, te invitamos a postularte!
AkzoNobel, juntos pintamos un futuro mejor
SOCIAL MEDIA MANAGER
Are you a strategic and creative marketer with a passion for social media and paid campaigns? Plugg Technologies is looking for a results-driven Social Media & Digital Marketing Specialist to enhance our online presence and drive engagement.
What You’ll Do:
✅ Social Media Management: Develop and execute content strategies across Facebook, Instagram, LinkedIn, and Twitter. Manage scheduling, engagement, and community interactions while leveraging analytics for continuous improvement.
✅ Paid Marketing Campaigns: Plan, execute, and optimize paid advertising campaigns on Meta (Facebook/Instagram), LinkedIn, and Google Ads. Monitor performance metrics to maximize ROI.
✅ Content Strategy & Branding: Craft compelling content that aligns with our brand voice, incorporating copywriting, basic graphic design, and video editing to boost engagement.
✅ Analytics & Performance Tracking: Utilize tools like Meta Business Suite, Google Analytics, and Hootsuite to track KPIs, measure engagement, and refine strategies based on data-driven insights.
What We’re Looking For:
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE JOB POSTING
Company Overview:
PulseAlert is a Canadian company specializing in the development and distribution of personal emergency response systems (PERS) and medical alert devices. These devices are designed to provide immediate assistance to individuals in the event of a medical emergency or other crisis, allowing them to maintain their independence and stay connected to help when needed.
Responsibilities:
- Responding to Customer Inquiries: Act as the first point of contact for customer inquiries via email, phone, and live chat. Provide timely and accurate responses to questions and concerns.
- Issue Resolution: Identify and assess customers' needs to achieve satisfaction. Resolve issues efficiently and effectively, ensuring that the customer feels supported and valued.
- Record Keeping: Maintain accurate and up-to-date records of customer interactions, details of inquiries, complaints, and comments, as well as actions taken. Use Hubstaff to accurately track working hours and document tasks completed.
- Ensuring Customer Satisfaction: Go the extra mile to engage customers. Follow communication procedures, guidelines, and policies to maximize customer satisfaction.
- Effective Communication: Utilize strong communication skills to interact with customers. Demonstrate empathy and understanding in all customer interactions.
- Providing Information: Explain product features and services clearly and succinctly. Offer guidance on how to use products or services effectively, enhancing the overall customer experience.
Requirements:
- Proficient French and English.
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to use Hubstaff for task and time management
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
SENIOR CUSTOMER SUCCESS MANAGER
About The Role
We're seeking a technical Customer Success Manager for a growing team to drive AI-powered content strategies for enterprise clients. You’ll oversee AI workflow deployments, work closely with technical teams, and use data-driven insights to optimize performance. Exceptional spoken English is a must.
Key Responsibilities
- Client Collaboration: Partner with clients to understand goals and tailor AI content solutions.
- Workflow Management: Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.
- Technical Integration: Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.
- Performance Monitoring: Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.
- Client Enablement: Train and support clients, troubleshooting issues and streamlining processes.
Qualifications
- 5+ years managing software deployments and implementations, from onboarding to expansion.
- 3+ years working with enterprise customers on SaaS or AI-driven platforms.
- Proficiency in SQL, JAVA or Python is required.
- Strong analytical skills with a data-driven mindset.
- Excellent spoken English, capable of explaining complex technical concepts clearly.
- Experience thriving in fast-paced, high-growth environments.
Why Join This Company
- Fully remote, flexible work environment
- Competitive compensation
- Work with a dynamic, innovative team at the forefront of AI content automation
APPLY HERE: https://jobs.ashbyhq.com/growthtroops/1a20ffbb-8b1c-4190-9650-daad7bb60dc2/application?utm_source=rYG80gznnj
CUSTOMER CARE PROFESSIONAL
Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.
Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.
At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.
About the role
The client is the world’s largest association dedicated to those who develop talent in organizations. Their members come from more than 120 countries and work in public and private organizations in every industry sector.
Customer Care Center Associates provide top-notch service to members and customers through phone, email, and chat contacts. Customer Care Associates answer questions, resolve problems, and demonstrate how valuable the members and customers are by delivering an exceptional customer experience.
Responsibilities
- Maintain a positive, empathetic, calm, and professional attitude toward customer questions and inquiries.
- Enthusiastically represent the organization and the brand to members and customers from all over the world.
- Acknowledge and resolve customer inquiries promptly and with a sense of urgency.
- Use the association database to document customer interactions, transactions, and comments.
- Handle multiple customer interactions simultaneously and enter data quickly and accurately.
Required Qualifications
- Two years experience working with customer support, sales, banking, retail, administrative or equivalent
- Strong customer service skills and customer service experience
- Must have strong organizational skills with high attention to detail
- Great team player
- Excellent verbal/written communication and active listening skills
- Team player who can also work independently with a positive mindset
- Ability to work across diverse teams
- Strong knowledge of Microsoft Word, PowerPoint, Outlook, and Excel
- Contact and/or Call Center experience preferred
Our recruitment process
- Recruiter interview (30min)
- Client Interview (with the Customer Care Manager and a Customer Support Agent, (30 minutes)
- Client interview (with the Director of Community and Customer Experience, (30 minutes)
We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.
What we offer
- Totally remote, full-time (being able to work eight hours a day between 8 AM and 8 PM US Eastern time)
- EST (Eastern Standard Time) office hours
- Contractor (freelance) agreement
- Payment in USD, by-weekly or monthly - your choice
APPLY HERE: https://job-boards.greenhouse.io/gigster?error=true
VIRTUAL CUSTOMER SERVICE REPRESENTATIVE
Company’s Overview:
Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.
Virtual Customer Service Representative:
The Virtual Customer Service Representative provides assistance to all our optical retail stores across the United States when performing eye exams. You don’t need to be an optometrist or have a medical background as we’ll teach you how to perform a refraction. Outstanding interpersonal skills and professionalism are a must. Our ideal candidate brings a professional presentation, excellent communication skills and naturally provides world-class service.
SEARCH ENGINE OPTIMIZATION SPECIALIST
*IMPORTANT*
- Resumes must be submitted in English. Resumes submitted in other languages may not be considered.
- Location Requirement: You must be located in a timezone no more than 3 hours different from Eastern Standard Time (EST).
- Language: You must be a fluent / bilingual English speaker (C2).
COMMUNITY MANAGER
Who we are:
We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent.
Job purpose:
The Senior Community Manager at Boombit is responsible for managing online communities, creating engagement strategies, and ensuring timely content posting and distribution across various platforms. This role also oversees on-site content creation, event coverage, and performance analytics while maintaining the quality and consistency of the client’s brand voice. The Senior Community Manager serves as a leader within the social media team, contributing to creative initiatives, reporting, and client relationship management.
Job details:
Location: Remote – Open to candidates based in Nicaragua and Costa Rica.
Schedule: Monday to Friday, 8:00 AM to 6:00 PM (Central America Time Zone).
Type: Full-Time Employment Agreement.
Availability: Immediate availability preferred.
Language Proficiency:
- Spanish: Native.
- English: Intermediate proficiency (B2+).
Key Responsibilities:
Community Engagement and Relationship Building:
- Objective: Foster meaningful interactions to enhance brand presence and loyalty.
- Manage day-to-day interactions with audiences, responding promptly to inquiries and feedback.
- Build relationships with influencers, brand advocates, and key stakeholders.
- Monitor community sentiment and recommend strategies to enhance engagement.
Content Posting and Distribution:
- Objective: Ensure consistent and strategic content delivery across platforms.
- Schedule and post content according to the editorial calendar and campaign objectives.
- Optimize content formats (e.g., images, videos, stories) for platform-specific requirements.
- Collaborate with content creators and designers to align messaging and visuals.
On-Site Content Creation and Event Coverage:
- Objective: Capture dynamic content and engage audiences in real-time during events and activations.
- Attend client events, conferences, or activations to document and create live content.
- Coordinate with photographers, videographers, and creative teams to ensure high-quality coverage.
- Publish real-time updates on social platforms to maximize event visibility and engagement.
Social Media Strategy and Trend Analysis:
- Objective: Drive innovation by leveraging industry trends and insights.
- Track key metrics such as engagement rates, follower growth, and audience sentiment.
- Compile comprehensive reports with actionable insights for internal teams and clients.
- Evaluate campaign effectiveness and suggest improvements for future initiatives.
Crisis Management and Brand Protection:
- Objective: Safeguard the client’s reputation in high-stakes situations.
- Identify potential issues or risks in online communities and respond proactively.
- Develop and execute crisis response strategies in collaboration with clients and leadership.
- Maintain transparency and professionalism when addressing sensitive matters.
Required Academic Background:
Bachelor's degree in Digital Marketing or a related field, with a minimum of four years of relevant experience, or an equivalent combination of education and professional experience.
Required Skills and Experience:
- Minimum 5 years of experience in community management or digital marketing roles.
- Expertise in social platforms such as Meta (Facebook, Instagram), TikTok, LinkedIn, and Twitter.
- Proven experience with tools like Meta Business Suite, Hootsuite, Sprout Social, and Google Analytics.
- Proficiency in project management tools like Monday.com, Asana, or Notion.
- Strong knowledge of content management systems and editing tools.
- Fluent in English and Spanish, with exceptional writing and editing skills.
Soft Skills:
- Creative thinker: Ability to generate unique engagement ideas and campaigns.
- Proactive: Stays ahead of trends to maintain competitive advantage.
- Analytical mindset: Skilled at interpreting performance data to inform strategies.
- Leadership: Demonstrates confidence and reliability when mentoring team members.
- Problem solver: Excels in high-pressure situations, particularly during crises.
Key success metrics:
- Growth in audience size and engagement rates across managed platforms.
- Positive client feedback on community strategies and event coverage.
- Timely execution of content posting and reporting.
- Increased visibility and brand awareness through on-site content creation and trend-based strategies.
- Successful mentorship and performance improvements within the community management team.
How to apply:
If you are excited about creating impactful solutions and working with a passionate team, please should complete the following application requirements:
- Submit your CV: Attach a current and comprehensive CV that outlines your relevant experience, skills, and education.
- Provide a Portfolio: Include a link to a portfolio showcasing your experience. A Behance link or similar platform (e.g., personal website, Dribbble) is preferred.
APPLY HERE: https://boombit.bamboohr.com/careers/263?source=aWQ9MTQ%3D
CUSTOMER SERVICE ADVISOR
Job Title:
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time
Location: Managua
WHAT’S IN IT FOR YOU?
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits such as life insurance, meal subsidy
- Opportunity for monthly performance incentives
- Enjoy our onsite Break Rooms, onsite clinic and more
What You Want Matters To Us
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors
This role is the perfect opportunity for someone considering a career in Customer Service in various industries
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
- High School Diploma
- Police Record Updated
- Resume
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:
Nicaragua- Managua
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
CUSTOMER SERVICE ADVISOR
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time
Location: Managua
WHAT’S IN IT FOR YOU?
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits such as life insurance, meal subsidy
- Opportunity for monthly performance incentives
- Enjoy our onsite Break Rooms, onsite clinic and more
What You Want Matters To Us
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors
This role is the perfect opportunity for someone considering a career in Customer Service in various industries
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
- High School Diploma
- Police Record Updated
- Resume
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:
Nicaragua- Managua
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1567672
VIRTUAL CUSTOMER SERVICE REPRESENTATIVE
Company’s Overview:
Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.
Virtual Customer Service Representative:
The Virtual Customer Service Representative provides assistance to all our optical retail stores across the United States when performing eye exams. You don’t need to be an optometrist or have a medical background as we’ll teach you how to perform a refraction. Outstanding interpersonal skills and professionalism are a must. Our ideal candidate brings a professional presentation, excellent communication skills and naturally provides world-class service.
SALES SYSTEM MANAGER
About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.
We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
- Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
- Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
- Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
- Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
- Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
- Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
- Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
- Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
- Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
- Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
- Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
- Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Rapidly begin learning about Toptal’s history and vision.
- Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
- Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
In the first month, expect to:
- Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
- Explore Toptal’s tools and resources to understand how they are currently used.
- Familiarize yourself with Toptal’s Sales tools and tech stack.
- Familiarize yourself with the sales processes and systems workflows.
- Familiarize yourself with existing Sales Operations and Systems processes.
- Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
In the first three months, expect to:
- Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
- In partnership with the Engineering team, build and manage salesforce objects and workflows.
- Begin to identify areas for improvement on existing processes and scope additional opportunities.
- Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
In the first six months, expect to:
- Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
- Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
In the first year, expect to:
- Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
- Be the subject matter expert for all sales systems and tool questions and intricacies.
- Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
Qualifications and Job Requirements:
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
- 5 years of experience in sales operations, CRM administration, or a related field.
- Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
- Experience with sales process design, implementation, and optimization.
- Salesforce Administrator certification is strongly preferred.
- Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
- Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Highly organized with the ability to manage multiple projects simultaneously.
- Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
- Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
- Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
- Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
- Coachable. This role requires the ability to synthesize feedback and put it into action.
- Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
- Trusted Business Partner. You must be relationship-driven.
- Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
- You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn