Customer Service Agent - Remoto

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People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, and Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

About Us:

We build remote teams for businesses across industries. Our main values are ACTION, CARE, OUTSTANDING, DEPENDABILITY, and ENERGY.

The Role:

We are seeking motivated and problem-solving Customer Service Representatives to join our dynamic team. This role involves providing timely and accurate support to our client’s customers through various channels, including chat, email, and ticketing systems. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

You’ll have success here if you value clear processes and feel qualified to do the following:

• Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems.
• Resolve customer issues and concerns in a professional and timely manner.
• Accurately document customer interactions and maintain detailed records in our customer service database.
• Collaborate with other team members to escalate complex issues and ensure timely resolution.
• Proactively identify trends or recurring issues and suggest improvements to enhance the customer experience.
• Maintain a positive and empathetic attitude while interacting with customers.
• Adhere to company policies and procedures regarding customer interactions and data privacy.
• Keep up-to-date with product knowledge and updates to effectively address customer inquiries.
• Provide feedback to the management team on customer trends, product issues, and process improvements.
• Assist with additional customer service tasks and projects as needed.
• Receive inbound calls and follow up on clients when needed.

Our projects could include only some of the functions listed, as well as additional ones not listed here.

Requirements:

• C1/C2 English and Spanish writing and speaking skills.
• At least 1 year of experience in administrative roles, preferably remote.
• Graduated (or soon to graduate) with a college degree.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

We value relevant work experience and 'hard' skills, but we also look for smart people who possess the soft skills that will make them successful as remote team members, such as hard-working, good communication, punctuality, common sense, fast learning, initiative, orientation to detail, professionalism, positive attitude, consistency, reliability, and honesty.

Pay & Benefits:

• Our pay rate: is $4/hr (approx $670-704/month).
• Pay rate increases by US$1/hr with each anniversary working with the same Client.
• Ongoing pay rate increments annually.
• Discretionary client bonuses (most of our clients award annual bonuses to their team members).

Full-time client placements also allow you to enjoy the following benefits:

• Most US federal holidays as paid time off
• 4 days paid time off (most of our clients provide even more PTO days).
• Monthly stipend for medical insurance (after an induction period).
• Birthday/Anniversary bonuses.
• Gym/Wellness allowance.
• Unlimited online fitness classes with our online personal training partner.
• Invites to our annual Christmas parties and other in-person or online gatherings.

Apply now! https://apply.workable.com/valatam/j/F84E8DC972/apply/