Bilingual Customer Service Representative - Remoto

CUSTOMER SERVICE JOB POSTING

Company Overview:

PulseAlert is a Canadian company specializing in the development and distribution of personal emergency response systems (PERS) and medical alert devices. These devices are designed to provide immediate assistance to individuals in the event of a medical emergency or other crisis, allowing them to maintain their independence and stay connected to help when needed.

Responsibilities:

• Responding to Customer Inquiries: Act as the first point of contact for customer inquiries via email, phone, and live chat. Provide timely and accurate responses to questions and concerns.
• Issue Resolution: Identify and assess customers' needs to achieve satisfaction. Resolve issues efficiently and effectively, ensuring that the customer feels supported and valued.
• Record Keeping: Maintain accurate and up-to-date records of customer interactions, details of inquiries, complaints, and comments, as well as actions taken. Use Hubstaff to accurately track working hours and document tasks completed.
• Ensuring Customer Satisfaction: Go the extra mile to engage customers. Follow communication procedures, guidelines, and policies to maximize customer satisfaction.
• Effective Communication: Utilize strong communication skills to interact with customers. Demonstrate empathy and understanding in all customer interactions.
• Providing Information: Explain product features and services clearly and succinctly. Offer guidance on how to use products or services effectively, enhancing the overall customer experience.

Requirements:

• Proficient French and English.
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to use Hubstaff for task and time management
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

APPLY HERE: https://www.linkedin.com/jobs/view/4193373467/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=UomqDZbVYfc2EiMCVO9Ipw%3D%3D&trackingId=4y2TpcWJ065A%2B9pd6LSNcw%3D%3D&trk=flagship3_jobs_discovery_jymbii