We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Service Representative.
Excellent customer issue resolution focus related to online / in-shop orders, insurance and replacements, warranty, etc.
Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
Demonstrate interpersonal skills and is able to provide empathy for the customer's situation (good understanding and/or active listening capabilities, knows how to probe and to get relevant information).
Ensure on meeting daily KPIs.
Independently able to identify and troubleshoot, document and categorize customer inquiries/requests.
Required Skills and Qualifications:
Excellent Verbal & Written Communication (B2+ English)
High School degree or equivalent.
Good Analytical Skills
Customer Focused attitude.
At least 12 months of retail Omni-channel e-commerce experience focusing product support, warranty and customer experience.
Agents will be working off-site (agents would need to go to the site in case of a power or internet outage)
Experiencia: Agente de Servicio en el area de Call Center -12 meses de experiencia