Customer Service Representative - Remoto

anunciocaducado

Detalles del trabajo

Area del puesto: Call Center

Publicación: hace 3 meses
Ubicacion del puesto: - Costa Rica
Trabajo remoto: Si
Call Center Customer Services
Descripción

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Service Representative.

 

Responsibilities:

  • Excellent customer issue resolution focus related to online / in-shop orders, insurance and replacements, warranty, etc.
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
  • Demonstrate interpersonal skills and is able to provide empathy for the customer's situation (good understanding and/or active listening capabilities, knows how to probe and to get relevant information).
  • Ensure on meeting daily KPIs.
  • Independently able to identify and troubleshoot, document and categorize customer inquiries/requests.

Required Skills and Qualifications:

  • Excellent Verbal & Written Communication (B2+ English)
  • High School degree or equivalent.
  • Good Analytical Skills
  • Customer Focused attitude.
  • At least 12 months of retail Omni-channel e-commerce experience focusing product support, warranty and customer experience.
  • Agents will be working off-site (agents would need to go to the site in case of a power or internet outage)
Requisitos
Estudios:
Secundaria

Experiencia:
Agente de Servicio en el area de Call Center -12 meses de experiencia
Idioma:
Inglés avanzado
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Sobre el Anunciante
Manpower Caribe y Centroamérica
Costa Rica