Area del puesto:
Call Center
Publicación:
hace un año
Ubicacion del puesto:
- Costa Rica
Trabajo remoto:
Si
Call Center
Customer Services
Descripción
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Service Representative.
Responsibilities:
- Excellent customer issue resolution focus related to online / in-shop orders, insurance and replacements, warranty, etc.
- Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
- Demonstrate interpersonal skills and is able to provide empathy for the customer's situation (good understanding and/or active listening capabilities, knows how to probe and to get relevant information).
- Ensure on meeting daily KPIs.
- Independently able to identify and troubleshoot, document and categorize customer inquiries/requests.
Required Skills and Qualifications:
- Excellent Verbal & Written Communication (B2+ English)
- High School degree or equivalent.
- Good Analytical Skills
- Customer Focused attitude.
- At least 12 months of retail Omni-channel e-commerce experience focusing product support, warranty and customer experience.
- Agents will be working off-site (agents would need to go to the site in case of a power or internet outage)
Requisitos
Experiencia:
Agente de Servicio en el area de Call Center -12 meses de experiencia