REPRESENTANTE DE ÉXITO DEL CLIENTE
En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.
Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.
Sobre La Posición
Buscamos Representante de Éxito del Cliente para unirse a nuestro Equipo de Reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos por todo el mundo. Esta persona debe ser proactiva, orientada a los detalles y demostrar excelentes habilidades analíticas, así como trabajo en equipo y habilidades para realizar múltiples tareas. ¡Esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria!
Actividades Principales
- Apoyar el proceso de abastecimiento que incluye la publicación de ofertas de trabajo en varias bolsas de trabajo, búsqueda de personal, uso de redes sociales, filtrado de CV y contacto con candidatos.
- Conocer los requisitos de cada vacante para realizar el proceso de headhunting de acuerdo a estas necesidades.
¿Qué Buscamos?
- 1+ año de experiencia laboral.
- Conocimiento del mercado de IT.
- Excelentes habilidades de comunicación.
- Gran capacidad de autogestión.
- Estudios en Recursos Humanos, psicología o carreras afines.
- Nivel avanzado de inglés.
Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:
- Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
- Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
- Hardware y software.
- Horarios flexibles
- Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
- Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
- Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
¡Únete a nuestro equipo global!
PROCESSING SERVICES AGENT
Are you a night owl with a passion for customer service and a knack for data analysis? Join our dynamic team and play a crucial role in ensuring top-notch service for our clients. If you have experience in Ecommerce, FinTech, or payments, and thrive in fast-paced environments, we want to hear from you!
Key Responsibilities:
CLIENT OPERATIONS SPECIALIST
Who We Are
Doubleverify is the industry’s leading media effectiveness platform that leverages AI to drive superior outcomes for global brands. By creating more effective, transparent ad transactions, DV strengthens the digital advertising ecosystem, ensuring a fair value exchange between buyers and sellers of digital media. Hundreds of Fortune 500 advertisers employ our unbiased data and analytics to drive campaign quality and effectiveness, and to maximize return on their digital advertising investments globally. Learn more about DV and its solutions at doubleverify.com
Position Overview
The Account Support Specialist works in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, and end of campaign reconciliation. This position requires someone that is able to achieve completion of work against deadlines, is highly organized, and has a strong eye for detail. The ideal candidate is technically savvy with trading or ad ops background.
Job Responsibilities
- Proactive management of operational activities by providing support to the Commercial teams at DV.
- Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively, providing data and reporting support, and end of campaign reconciliations.
- Ensuring the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues.
- Support for operational tasks such as data auditing, compiling tracking systems, and ad hoc projects.
- Management and/or participation in ongoing product & process improvement initiatives.
Minimum Qualifications
- Bachelor’s Degree or equivalent/higher level of education.
- Fluent English language.
- Organized with a rigorous attention to detail, drive for excellence, and a positive “can- do”approach.
- Proven communication skills (written & verbal) Experience with Microsoft Office, specifically Excel.
The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.
Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!
APPLY HERE: https://boards.greenhouse.io/embed/job_app?token=7892896002
CUSTOMER SOLUTIONS SPECIALIST
Network Solutions (Networking & Wireless)
Client: Global Networking & Wireless Technology Vendor
Start: ASAP
Duration: 12-month renewable contract
Location: Costa Rica or Mexico
Overview: We are urgently seeking an experienced Technical Solutions Specialist to join our customer solutions team. This role involves resolving complex technical issues across Switching & Wireless hardware and software platforms while providing exceptional customer service. The ideal candidate will possess deep technical expertise, problem-solving skills, and the ability to mentor junior team members.
Key Responsibilities:
- Diagnose and resolve technical issues for customers, ensuring minimal disruption.
- Provide in-depth troubleshooting and technical support for hardware, software, and networking concerns.
- Respond to service requests via multiple channels (phone, email, remote support tools).
- Assist with proactive issue prevention and root cause analysis to enhance customer experience.
- Act as a mentor, guiding junior engineers in technical problem-solving and process improvements.
- Lead or participate in technical projects and customer engagement initiatives.
Required Qualifications & Experience:
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- 5-7 years of experience in technical support or related roles.
- Strong expertise in ITIL practices and case management tools.
- Experience supporting enterprise-level hardware and software environments.
- Ability to work independently and provide leadership within teams.
TRILINGUAL CUSTOMER CARE AGENT FOR ROADSIDE ASSISTANCE
Position Summary
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.
General Job Responsibilities
- Provide excellent customer service over the phone to vehicle owners according to customer package
- .Assist customers located in the North America and Latin America Region
- .Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow trucks and pick up service, etc
- .Coordinate with service providers applicable solution to customer’s request
- .Offer multiple solutions to different customers’ requests such as Uber, Rental Car, Hotel, etc
- .Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc
- .Perform other functions related to the position
.
Qualificatio
- ns
English - C1Portuguese
- C1Minimum of High School Diplo
- ma.0-2 years of experience working in a call center environme
- nt.Excellent communication skills, both verbal and writt
- en.Proficient in Microsoft Office and web-based applicatio
- ns.Customer service orient
- ed.Strong interpersonal skil
- ls.Teamwork orient
- ed.Multita
- sk.Demonstrate situation specific empat
- hy.Strong organizational skills and attention to deta
- il.Ability to work in a fast-paced environment with daily work processing deadlin
- es.Ability to work effectively without supervisi
- on.Strong in leadership, empathy, communication, and team orientati
AGENTE DE CALL CENTER (ESPAÑOL O INGLÉS)
Connect Assistance es una compañía de tecnología líder en la industria de Asistencia en Carretera y Hogar con presencia en Puerto Rico, Costa Rica, Panamá, Colombia y México. Nuestra misión es resolver problemas ordinarios con soluciones extraordinarias.
Estamos buscando un entusiasta del servicio, que desee unirse a nuestro equipo de trabajo para que juntos sigamos impulsando nuestro continuo crecimiento.
Esta posición tiene la responsabilidad de recibir y atender en forma eficiente las llamadas telefónicas o o mensajes de whatsapp de clientes que requieren el servicio de asistencia, asistencia en carretera, inspección de siniestros, seguros médicos, etc. Cumpliendo en todo momento con los protocolos, procesos y estándares de atención definidos por la empresa. Asimismo, atender y gestionar con los proveedores los servicios requeridos por los clientes.
Requisitos del puesto
- Grado mínimo de bachiller en educación media
- Manejo de herramientas de Oficina (Office, G Suite, internet)
- Manejo de sistemas operativos
- Digitación rápida
- Experiencia previa en centros de contacto o servicio al cliente
- Disponibilidad inmediata
Experiencia
- Al menos 1 año como operador(a) en call center o servicio al cliente
- Deseable con experiencia en atención de asistencias en carretera, hogar, servicios médicos/seguros
Habilidades requeridas
- Orientación al servicio (empatía, amabilidad y buen trato)
- Tolerancia al trabajo bajo presión
- Responsabilidad y puntualidad
- Trabajo en equipo
- Discreción y manejo confidencial de la información
- Excelente comunicación oral y escrita
- Otros propios del puesto
Si reúnes los requisitos aplica con nosotros.
APLICA AQUÍ: https://jobs.lever.co/connectassistance/9571ef65-bfb5-4104-a635-2c36eb94b82b/apply?lever-source=LinkedIn
CALL CENTER REPRESENTATIVE
"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."
We are hiring new Call Center Representatives!
This is a permanent position with a flexible schedule.
Position Purpose: Takes incoming customer calls, places orders and answers questions; striving for total satisfaction with each customer.
We offer:
- Extraordinary employee experience
- Flexible schedule
- Work from home in Costa Rica
- Fitness subsidy
- Education subsidy
- Outdoor days (paid days to enjoy outdoor activities)
- L.L.Bean products employee discount
- Asociación solidarista
- Life and medical insurance
- Company doctor
About you:
- English Level: C1 (advanced verbal and written)
- Strong listening skills
- Customer Service oriented (respectful, friendly, proactive, courteous, etc)
- High attention to detail
- Ability to make decisions quickly
- No specific career is required
- No experience required (Call Center experience is a plus)
About the role:
- Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, and directing calls to the managerial team when necessary.
- Our Call Center Representatives are the first point of contact for customers’ product concerns
- Engages with customers and is always ready to offer information on merchandise and services.
This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica.
APPLY: https://llbean.wd1.myworkdayjobs.com/en-US/LLBean_Careers/job/Call-Center-Representatives_JR9026
CONTACT CENTER AGENT - WFH
Company Description
Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.
We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.
Role Description
This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, and leveraging product and service sales opportunities whenever possible. The role requires excellent English skills and involves communicating effectively with customers through various channels, including phone, email, and chat. Strong negotiation skills to drive positive outcomes during interactions is required.
Qualifications
• Strong communication skills and customer service orientation.
• Ability to multitask, prioritize, and manage time efficiently.
• Excellent problem-solving, conflict resolution, and negotiation abilities.
• +1 year of experience in Sales or Customer Service (outbound/inbound).
• B2+ - C1 Level of English proficiency.
• Legal experience or knowledge is a PLUS.
• Computer, monitor, and headset required.
• Dedicated WFH space (quiet environment with desk and chair).
• High-speed Internet connection (hard-wired).
If interested please submit your application to felipe.gutierrez@letsthraive.com
CONTACT CENTER AGENT - WFH
Acerca del empleo
Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.
We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.
Role Description
This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, take advantage of product and service sales opportunities whenever possible. and providing excellent customer service. The role involves communicating effectively with customers through various channels, such as phone, email, and chat. Use defined scripts to sale and pivot and Meet the team's qualitative and quantitative objectives and KPIs.
Qualifications
- Strong communication skills and customer service orientation
- Ability to multitask, prioritize, and manage time efficiently
- Excellent problem-solving and conflict resolution abilities
- +1 year of experience in Sales or Customer Service (outbound/inbound)
- B2+ - C1 Level of English
- Computer, Monitor and Headset
- WFH space (quiet space, desk, chair)
- High-speed Internet (hard-wired)
- +1 year of experience in the Dental Industry is a PLUS
APLICA AQUI:
AGENTE DEL CENTRO DE CONTACTO
Job description
The Patient Service Representative (PSR) provides excellent customer service to all individuals contacting the organization. Contacts may include phone calls, emails, secure messages, text messages, and other industry leading technology. Schedule appointments with the right provider for the customer. Enter CRM tickets for requests for more complex requests. Provide a positive and welcoming experience for all customers regardless of contact method.
The PSR provides a vital link in the chain of Quality of Care; the PSR supports the System by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. PSRs will work with a high volume of patients, over the phone, supporting patient needs, while following different practice requirements diligently.
Education Requirements:
• Minimum of a technical high school diploma.
• Prefer a bachelors degree in business, finance, technology, healthcare, or other related field.
Work Experience:
• Prefer 1 to 3 years of previous work experience in customer service, contact centers, healthcare, or other related fields.
• Previous contact center experience preferred.
• 1or more years of experience working in a fast-paced contact/engagement center (preferred).
• 1 or more years medical scheduling experience (preferred).
Technical Requirements:
• Demonstrable customer service skills in high-pressure scenarios.
• Ability to learn technology, policies, and procedures quickly.
Knowledge, Skills, and Competencies:
• Excellent customer service skills required with the ability to multi-task in a fast-paced environment with a high degree of attention to detail
• Excellent bilingual (Spanish and English) verbal and written communication skills.
• Accurate with good attention to detail.
• Strong customer service skills.
• Ability to learn quickly and adapt to rapidly changing scenarios.
• Ability to work under high levels of pressure.