Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Head of Sales & Experience — RLT Cuisine

🌴 Playa Potrero | 🌍 Boutique Culinary Experiences | 🍽️ Luxury Private Dining

We’re looking for a strategic and passionate leader to take charge of our sales operations and client relations.

If you have a strong commercial mindset, hospitality soul, and thrive in fast-paced creative environments — this is for you.

What you'll do:

• Lead sales strategy and manage high-end client experiences
• Build relationships with hotels, travel agencies & private clients
• Oversee bookings, sales goals & brand partnerships
• Aid in all financial budgeting operations to maximize profitability

Qualifications

• At least 2-3 years' of full-service restaurant management
• Flexibility in working hours and a willingness to cover shifts as needed
• Ability to multi-task, organize, and prioritize work

We offer:

✔️ Base salary: $2,500 USD/month + full social benefits

✔️ Performance-based commissions

✔️ Growth opportunities in a world-class hospitality brand

📩 Apply now: bookings@rltcuisine.com

📍 Based in Guanacaste, Costa Rica

The Road Less Traveled Cuisine — for those who seek something different.

Company: ParallelDots Inc.

Location: Costa Rica

Employment Type: Full-Time

Office Setting: Remote - Work from Home

Reports to: Chief Customer Officer

About Us:

ParallelDots is one of the fastest growing Retain Computer Vision startups globally. We have one of the world's best retail artificial intelligence research teams. ParallelDots is headquartered in the US with a major development center in India. Today, we have a presence across 30+ countries globally and serve 15+ timezones. Our flagship product, ShelfWatch helps CPG manufacturers and retailers optimize in-store exposure and maximize sales. Our mission is to create stores of the future by building a one-stop platform that automates in-store execution for retail and CPG brands, so that our customers can focus on driving shopper engagement.

Role Overview:

As a Relationship Manager at ParallelDots, you will play a critical role in managing and nurturing relationships with our key clients. Your primary responsibility will be to ensure that our clients are deriving maximum value from our AI solutions, driving customer satisfaction, retention, and growth. You will be the main point of contact for clients, working closely with cross-functional teams to deliver exceptional service and support.

Key Responsibilities

• Client Relationship Management:
• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.
• Understand clients' business goals, challenges, and needs, and proactively offer solutions that align with their objectives.
• Conduct regular check-ins, business reviews, and strategic discussions with clients to ensure their satisfaction and success.

• Customer Success & Retention:
• Drive adoption and utilization of our AI solutions, ensuring clients are fully leveraging the platform's capabilities.
• Identify opportunities for upselling and cross-selling additional features or products based on client needs.
• Monitor client health metrics, and develop strategies to mitigate churn and maximize retention.

• Problem Solving & Escalation Management:
• Act as a trusted advisor, providing clients with insights and recommendations to overcome challenges.
• Address and resolve client issues promptly, coordinating with technical support, product, and other teams as necessary.
• Escalate critical issues to senior management, providing clear and actionable recommendations for resolution.

• Collaboration & Communication:
• Collaborate closely with the sales, product, services, and technical teams to ensure seamless onboarding and implementation for new clients.
• Communicate client feedback to the product team to influence the product roadmap and improve the overall user experience.
• Prepare and present reports on account performance, highlighting key achievements, challenges, and growth opportunities.

• Business Growth:
• Identify and pursue opportunities for account growth, including contract renewals and expansions.
• Assist in the development and execution of account strategies that drive revenue growth and achieve company targets.

Qualifications:

• Experience:
• 3+ years of experience in customer success, account management, or relationship management, preferably in a B2B enterprise SaaS environment.
• Previous exposure to working with enterprise customers in North America and Latin America.
• A strong working knowledge of SQL, APIs and Master Data Management. Experience working with AI, machine learning, or data-driven technologies is a plus.
• A project management certification such as a PgMP, PMP, CAPM, ITIL, or CSM will be preferred.

• Skills:
• Fluent in English. Fluent in either Spanish or Portuguese, preferably both.
• Strong facilitation skills and experience with interacting with multiple stakeholders (including C-suite executives) to gain consensus and build solutions under tight deadlines.
•  
• Proven ability to manage multiple accounts and projects simultaneously, prioritizing effectively.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Problem-solving skills with a proactive and solution-oriented approach.

• Education:
• Bachelor's degree in Business, Marketing, or a related field. Relevant certifications or advanced degrees are a plus.

• Other Requirements:
• Ability to work in a fast-paced, dynamic startup environment.
• Willingness to travel for client meetings and events as required.

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with cutting-edge AI technology in a high-growth startup
• Collaborative and inclusive company culture
• Professional development opportunities
• Flexible working environment

This job description is designed to outline the primary responsibilities and qualifications for this role. It is not intended to be an exhaustive list of duties.

🚀 Impulsa tu carrera en tecnología con SONDA 🌍

Si eres recién graduado en tecnología o ingeniería y quieres aprender, innovar y crecer en el mundo digital, ¡esta es tu oportunidad!

🔎 ¿Qué buscamos?

✅ Dominio avanzado de al menos dos idiomas (español, portugués y/o inglés).

✅ Pasión por la tecnología y deseo de hacer carrera en SONDA.

✅ Curiosidad y ganas de aprender.

✅ Actitud proactiva y motivación para crecer.

💡 Si te identificas con esto, ¡te estamos buscando! Únete a SONDA y transforma el futuro con nosotros.

📩 Postúlate ahora y sé parte del cambio. #FreshGraduate #Innovación #TalentoJoven

¿Por qué ser parte de SONDA?

Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro.

En SONDA vivirás una experiencia de trabajo con diversas oportunidades de desarrollo personal y profesional.

Un excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología.

¿Qué puedes esperar de nosotros?

✔️Flexibilidad laboral, promoviendo el equilibrio en tu vida personal y profesional.

✔️Desarrollo profesional y evolución constante de tus habilidades, siempre según tus intereses.

✔️Un ambiente colaborativo, diverso e innovador, que fomenta el trabajo en equipo.

¿Qué ofrecemos?

🎓 SONDA Academy, una plataforma educativa de aprendizaje constante que busca potenciar al máximo tu desarrollo profesional.

💻 Trabajo híbrido, en SONDA sabemos que la flexibilidad es importante para tu bienestar es por eso que contamos con jornadas presenciales y de teletrabajo.

💙 SONDA Wellness, un programa que busca apoyarte en el balance de tu vida personal y profesional, que promoviendo una serie de iniciativas enfocadas en tu salud física, mental y social y mucho más!

• Diversidad +Inclusión = Innovación y colaboración
  
  

En SONDA estamos comprometidos con la diversidad. Fomentamos un ambiente inclusivo que garantice que los talentos puedan trabajar en un entorno positivo que los invite a desarrollar su carrera profesional en igualdad de oportunidades.

Porque sabemos que un ambiente diverso es un elemento fundamental para impulsar la innovación, buscamos candidatos en función de su cualificación profesional, independientemente de su raza, color de piel, religión, edad, sexo, orientación sexual, identidad de género, nacionalidad o discapacidad.

Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!

About Craver

Craver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that streamlines ordering, engagement, and loyalty programs, helping hundreds of restaurants thrive. From mobile ordering to in-store kiosks, Craver empowers restaurants to retain and grow their customer base. We partner with Vancouver favourites like Railtown Cafe, alongside hundreds of other restaurants across North America, Europe, and Australia. Recognized as a top Canadian tech company to watch and a Best Workplace in Canada for two years running (2021 & 2022), Craver is a company on the rise!

The Onboarding Specialist Role

As an Onboarding Specialist, you'll play a critical role in ensuring our new clients have a seamless and positive experience from day one. You'll be responsible for coordinating, managing, and improving the onboarding journey for all our new restaurant partners. This role requires exceptional customer service skills, a collaborative spirit, and a keen eye for enhancing client success.

What You'll Do:

• Be the onboarding pro! You'll efficiently manage the onboarding process for new clients, setting up their accounts and guiding them through the initial phase
• Provide exceptional customer support, addressing any questions or concerns clients may have during onboarding. Your focus is on creating a positive and supportive experience
• Collaborate seamlessly with our cross-functional teams, ensuring a smooth transition from sales to onboarding. Communication and coordination are key!
• Develop and maintain comprehensive onboarding materials and resources to empower clients throughout their journey. Keeping these materials up-to-date is essential
• Continuously improve the onboarding process by gathering client feedback and implementing enhancements to optimize satisfaction and streamline procedures
• Leverage your product knowledge to identify upsell and cross-sell opportunities, acting as a bridge between onboarding and sales and contributing to revenue growth
  
  
  

Who You Are:

• You have over 3 years of experience in client onboarding or a similar role.
• You're a pro at onboarding customers with SaaS products
• Exceptional communication and interpersonal skills are your forte
• Collaboration is your middle name - you thrive working across teams
• Strong organization and meticulous attention to detail are a must
• You're a problem-solver with a knack for finding solutions
• In-depth knowledge of the restaurant industry and tech trends is a plus
• You're a client champion, dedicated to delivering outstanding service
  
  
  

Ready to Join Craver?

If you're passionate about building relationships, love the restaurant industry, and have a knack for tech, we want to hear from you! Apply today and help Craver empower restaurants and communities everywhere.

Requirements

Experience:

• Over 3 years of experience in client onboarding or a related role
• Proven experience in onboarding customers within SaaS products
  
  
  

Skills:

• Exceptional communication and interpersonal skills.
• Effective collaboration capabilities with cross-functional teams
• Strong organizational skills and meticulous attention to detail
• Demonstrated problem-solving abilities
  
  

Mindset:

• Customer-focused with a dedicated commitment to delivering excellent service
  
  

Benefits

• Be part of a dynamic and innovative company
• Work in a collaborative and fast-paced environment
• Gain valuable experience in the exciting mobile app industry
• Competitive salary

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Sobre La Posición

Buscamos Representante de Éxito del Cliente para unirse a nuestro Equipo de Reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos por todo el mundo. Esta persona debe ser proactiva, orientada a los detalles y demostrar excelentes habilidades analíticas, así como trabajo en equipo y habilidades para realizar múltiples tareas. ¡Esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria!

Actividades Principales

• Apoyar el proceso de abastecimiento que incluye la publicación de ofertas de trabajo en varias bolsas de trabajo, búsqueda de personal, uso de redes sociales, filtrado de CV y contacto con candidatos.
• Conocer los requisitos de cada vacante para realizar el proceso de headhunting de acuerdo a estas necesidades.
  
  

¿Qué Buscamos?

• 1+ año de experiencia laboral.
• Conocimiento del mercado de IT.
• Excelentes habilidades de comunicación.
• Gran capacidad de autogestión.
• Estudios en Recursos Humanos, psicología o carreras afines.
• Nivel avanzado de inglés.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

APPLY HERE: https://applicants.bairesdev.com/job/67/190797/apply?utm_source=linkedinjobposting&utm_medium=atsjobs&lang=es 

Are you a night owl with a passion for customer service and a knack for data analysis? Join our dynamic team and play a crucial role in ensuring top-notch service for our clients. If you have experience in Ecommerce, FinTech, or payments, and thrive in fast-paced environments, we want to hear from you!

Key Responsibilities:

Who We Are

Doubleverify is the industry’s leading media effectiveness platform that leverages AI to drive superior outcomes for global brands. By creating more effective, transparent ad transactions, DV strengthens the digital advertising ecosystem, ensuring a fair value exchange between buyers and sellers of digital media. Hundreds of Fortune 500 advertisers employ our unbiased data and analytics to drive campaign quality and effectiveness, and to maximize return on their digital advertising investments globally. Learn more about DV and its solutions at doubleverify.com

Position Overview

The Account Support Specialist works in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, and end of campaign reconciliation. This position requires someone that is able to achieve completion of work against deadlines, is highly organized, and has a strong eye for detail. The ideal candidate is technically savvy with trading or ad ops background.

Job Responsibilities

• Proactive management of operational activities by providing support to the Commercial teams at DV.
• Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively, providing data and reporting support, and end of campaign reconciliations.
• Ensuring the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues.
• Support for operational tasks such as data auditing, compiling tracking systems, and ad hoc projects.
• Management and/or participation in ongoing product & process improvement initiatives.
  
  

Minimum Qualifications

• Bachelor’s Degree or equivalent/higher level of education.
• Fluent English language.
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can- do”approach.
• Proven communication skills (written & verbal) Experience with Microsoft Office, specifically Excel.
  
  

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!

APPLY HERE: https://boards.greenhouse.io/embed/job_app?token=7892896002 

Network Solutions (Networking & Wireless)

Client: Global Networking & Wireless Technology Vendor

Start: ASAP

Duration: 12-month renewable contract

Location: Costa Rica or Mexico

Overview: We are urgently seeking an experienced Technical Solutions Specialist to join our customer solutions team. This role involves resolving complex technical issues across Switching & Wireless hardware and software platforms while providing exceptional customer service. The ideal candidate will possess deep technical expertise, problem-solving skills, and the ability to mentor junior team members.

Key Responsibilities:

• Diagnose and resolve technical issues for customers, ensuring minimal disruption.
• Provide in-depth troubleshooting and technical support for hardware, software, and networking concerns.
• Respond to service requests via multiple channels (phone, email, remote support tools).
• Assist with proactive issue prevention and root cause analysis to enhance customer experience.
• Act as a mentor, guiding junior engineers in technical problem-solving and process improvements.
• Lead or participate in technical projects and customer engagement initiatives.

Required Qualifications & Experience:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 5-7 years of experience in technical support or related roles.
• Strong expertise in ITIL practices and case management tools.
• Experience supporting enterprise-level hardware and software environments.
• Ability to work independently and provide leadership within teams.

APPLY HERE: https://www.linkedin.com/jobs/view/4172651345/?alternateChannel=search&refId=ElrX%2BHV4mcE6i8DzLI1VHA%3D%3D&trackingId=u3%2BjXNyXpO4HymHTvIYPkQ%3D%3D&trk=d_flagship3_search_srp_jobs 

Position Summary

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

General Job Responsibilities

• Provide excellent customer service over the phone to vehicle owners according to customer package
• .Assist customers located in the North America and Latin America Region
• .Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow trucks and pick up service, etc
• .Coordinate with service providers applicable solution to customer’s request
• .Offer multiple solutions to different customers’ requests such as Uber, Rental Car, Hotel, etc
• .Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc
• .Perform other functions related to the position

.
Qualificatio

• ns
  English
• C1Portuguese
• C1Minimum of High School Diplo
• ma.0-2 years of experience working in a call center environme
• nt.Excellent communication skills, both verbal and writt
• en.Proficient in Microsoft Office and web-based applicatio
• ns.Customer service orient
• ed.Strong interpersonal skil
• ls.Teamwork orient
• ed.Multita
• sk.Demonstrate situation specific empat
• hy.Strong organizational skills and attention to deta
• il.Ability to work in a fast-paced environment with daily work processing deadlin
• es.Ability to work effectively without supervisi
• on.Strong in leadership, empathy, communication, and team orientati

APPLY HERE: https://www.linkedin.com/jobs/view/4157344682/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=MXHZ0qWGZCfr8fDcfoNr1Q%3D%3D&trackingId=TqRE7PGTDpFh15VO%2FkuxNw%3D%3D&trk=flagship3_search_srp_jobs 

Connect Assistance es una compañía de tecnología líder en la industria de Asistencia en Carretera y Hogar con presencia en Puerto Rico, Costa Rica, Panamá, Colombia y México. Nuestra misión es resolver problemas ordinarios con soluciones extraordinarias.

Estamos buscando un entusiasta del servicio, que desee unirse a nuestro equipo de trabajo para que juntos sigamos impulsando nuestro continuo crecimiento.

Esta posición tiene la responsabilidad de recibir y atender en forma eficiente las llamadas telefónicas o o mensajes de whatsapp de clientes que requieren el servicio de asistencia, asistencia en carretera, inspección de siniestros, seguros médicos, etc. Cumpliendo en todo momento con los protocolos, procesos y estándares de atención definidos por la empresa. Asimismo, atender y gestionar con los proveedores los servicios requeridos por los clientes.

Requisitos del puesto

• Grado mínimo de bachiller en educación media
• Manejo de herramientas de Oficina (Office, G Suite, internet)
• Manejo de sistemas operativos
• Digitación rápida
• Experiencia previa en centros de contacto o servicio al cliente
• Disponibilidad inmediata
  
  
  

Experiencia

• Al menos 1 año como operador(a) en call center o servicio al cliente
• Deseable con experiencia en atención de asistencias en carretera, hogar, servicios médicos/seguros
  
  
  

Habilidades requeridas

• Orientación al servicio (empatía, amabilidad y buen trato)
• Tolerancia al trabajo bajo presión
• Responsabilidad y puntualidad
• Trabajo en equipo
• Discreción y manejo confidencial de la información
• Excelente comunicación oral y escrita
• Otros propios del puesto
  
  
  

Si reúnes los requisitos aplica con nosotros.

APLICA AQUÍ: https://jobs.lever.co/connectassistance/9571ef65-bfb5-4104-a635-2c36eb94b82b/apply?lever-source=LinkedIn 

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

We are hiring new Call Center Representatives!

This is a permanent position with a flexible schedule.

Position Purpose: Takes incoming customer calls, places orders and answers questions; striving for total satisfaction with each customer.

We offer:

• Extraordinary employee experience
• Flexible schedule
• Work from home in Costa Rica
• Fitness subsidy
• Education subsidy
• Outdoor days (paid days to enjoy outdoor activities)
• L.L.Bean products employee discount
• Asociación solidarista
• Life and medical insurance
• Company doctor

About you:

• English Level: C1 (advanced verbal and written)
• Strong listening skills
• Customer Service oriented (respectful, friendly, proactive, courteous, etc)
• High attention to detail
• Ability to make decisions quickly
• No specific career is required
• No experience required (Call Center experience is a plus)

About the role:

• Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, and directing calls to the managerial team when necessary.
• Our Call Center Representatives are the first point of contact for customers’ product concerns
• Engages with customers and is always ready to offer information on merchandise and services.

This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica.

APPLY: https://llbean.wd1.myworkdayjobs.com/en-US/LLBean_Careers/job/Call-Center-Representatives_JR9026 

Company Description

Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.

We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.

Role Description

This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, and leveraging product and service sales opportunities whenever possible. The role requires excellent English skills and involves communicating effectively with customers through various channels, including phone, email, and chat. Strong negotiation skills to drive positive outcomes during interactions is required.

Qualifications

• Strong communication skills and customer service orientation.

• Ability to multitask, prioritize, and manage time efficiently.

• Excellent problem-solving, conflict resolution, and negotiation abilities.

• +1 year of experience in Sales or Customer Service (outbound/inbound).

• B2+ - C1 Level of English proficiency.

• Legal experience or knowledge is a PLUS.

• Computer, monitor, and headset required.

• Dedicated WFH space (quiet environment with desk and chair).

• High-speed Internet connection (hard-wired).

If interested please submit your application to felipe.gutierrez@letsthraive.com 

Acerca del empleo

Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.

We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.

Role Description

This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, take advantage of product and service sales opportunities whenever possible. and providing excellent customer service. The role involves communicating effectively with customers through various channels, such as phone, email, and chat. Use defined scripts to sale and pivot and Meet the team's qualitative and quantitative objectives and KPIs.

Qualifications

• Strong communication skills and customer service orientation
• Ability to multitask, prioritize, and manage time efficiently
• Excellent problem-solving and conflict resolution abilities
• +1 year of experience in Sales or Customer Service (outbound/inbound)
• B2+ - C1 Level of English
• Computer, Monitor and Headset
• WFH space (quiet space, desk, chair)
• High-speed Internet (hard-wired)
• +1 year of experience in the Dental Industry is a PLUS

APLICA AQUI: 

https://www.linkedin.com/jobs/view/4062028781/?eBP=CwEAAAGS3tkvcXBkG0gW6m-X5NTNazb4apw4LG7XR1w_84ISp2cn2x7kXNmbmFfaN5JBmZPzpz3JfrLihU4KQTSsBiHzYNFKV_zLpJUxqB24BwLgwkmUzBB_ej9U3whK6aNSpadzv6Uve6_Dalq455EImh6SkJXUSYvRY51zoLHNAPiPQuWX5enUaqRuuZDa4f1gKAbYvrBpqekkufvUqgKUAAzYa-uR_DH4y_FOf22P8YJdMEndQL9sSqS0APLhobOrN9DEPedq1RtoxsjoSgb2P869aRT7V08OJAaSpIN7RhMloEVY3PMgU8rtgBZld41t0nON6JKqbO-Jsdhv53_zqez58El8ma92xpTuN09-IoF-d-4VJNBB2r2LkRC8ocXYzAZEgU3BvqxVpNnEoqLO7vEYUYdeWrlccpwDcfs1Ni16KEXNdDz04SB0S47HYJmQqm_PzCSIe-9rxlrFCEwrWNVyH8rXxexm61ryEIgSs9g0zVKWCUQJxQ0IC-OwV1yI7jEwfhlbI0_3iw&refId=xc4jOBQy1vAJoEDFrIuAAQ%3D%3D&trackingId=pYp3ugVwaQ3HDn%2Fp7QZP7w%3D%3D&trk=flagship3_search_srp_jobs

Job description

The Patient Service Representative (PSR) provides excellent customer service to all individuals contacting the organization. Contacts may include phone calls, emails, secure messages, text messages, and other industry leading technology. Schedule appointments with the right provider for the customer. Enter CRM tickets for requests for more complex requests. Provide a positive and welcoming experience for all customers regardless of contact method.

The PSR provides a vital link in the chain of Quality of Care; the PSR supports the System by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. PSRs will work with a high volume of patients, over the phone, supporting patient needs, while following different practice requirements diligently.

Education Requirements:
• Minimum of a technical high school diploma.
• Prefer a bachelors degree in business, finance, technology, healthcare, or other related field.

Work Experience:
• Prefer 1 to 3 years of previous work experience in customer service, contact centers, healthcare, or other related fields.
• Previous contact center experience preferred.
• 1or more years of experience working in a fast-paced contact/engagement center (preferred).
• 1 or more years medical scheduling experience (preferred).

Technical Requirements:
• Demonstrable customer service skills in high-pressure scenarios.
• Ability to learn technology, policies, and procedures quickly.

Knowledge, Skills, and Competencies:
• Excellent customer service skills required with the ability to multi-task in a fast-paced environment with a high degree of attention to detail
• Excellent bilingual (Spanish and English) verbal and written communication skills.
• Accurate with good attention to detail.
• Strong customer service skills.
• Ability to learn quickly and adapt to rapidly changing scenarios.
• Ability to work under high levels of pressure.

APLICA AQUÍ: https://www.linkedin.com/jobs/view/agente-del-centro-de-contacto-at-top-talent-costa-rica-4045012966/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic&originalSubdomain=cr