Bilingual call center agent with advanced english skills - San José, Heredia and Guanacaste

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Detalles del trabajo

Area del puesto: Call Center

Publicación: hace 2 semanas
Ubicacion del puesto: San josé, San josé - Costa Rica
Trabajo remoto: No
Descripción

***** READ BEFORE APPLYING *****

Important company it’s looking for call center agents for their customer service department with advanced english skills.

Locations: Moravia, San Pedro, Hatillo, Heredia and Liberia. This isn't a work from home position.

 

Requirements:

 

-Be over 18 years of age.
-Advanced English Speaker. Fluent in verbal and written English. High Proficiency
level. 85% or more.
-Schedule flexibility: to work all schedules weekdays and weekends.
-High school bachelor degree.
-Previous call center experience is a plus.

 

Responsibilities:


1. Identify problems and search solutions to offer answers to solve questions from
customers using the given channel of communication.
2. Document correctly the data base using the given tools in order to keep track of
costumer’s request through data entry
3. Meet established individual and team performance targets, including customer
service, productivity and quality standards.
4. Follow up on the costumer’s issue until is solved such as requests, transactions,
information changes or any other issue addressed by the customer.

In case your profile is selected a recruiter will be calling you, please be prepared.

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Sobre el Anunciante
Manpower Caribe y Centroamérica
Costa Rica

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