Bilingual call center agent with advanced english skills - CALL CENTER - Remoto

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Important company it’s looking for call center agents for their customer service department with advanced english skills to work from home.

Requirements:

-Be over 18 years of age.
-English level of at least B2.
-High school bachelor degree.
-At least 1 year of call center experience.

Responsibilities:
1. Identify problems and search solutions to offer answers to solve questions from
customers using the given channel of communication.
2. Document correctly the data base using the given tools in order to keep track of
costumer’s request through data entry
3. Meet established individual and team performance targets, including customer
service, productivity and quality standards.
4. Follow up on the costumer’s issue until is solved such as requests, transactions,
information changes or any other issue addressed by the customer.

In case your profile is selected a recruiter will be calling you, please be prepared.