Housekeeping Supervisor

Job Summary

The Housekeeping Supervisor is responsible for supervising Room Attendants, Housepersons, and Laundry personnel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Essential Duties & Responsibilities

• Open housekeeping:  check rooms inventory, assign rooms to room/suite attendants.
• Inspect rooms, complete reports, verify status reports; report clean suites to hotel from desk and/or load into automated property management systems.
• Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Report status and/or discrepancies of rooms
• Monitor stock rooms and carts and designated inventories.
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly and efficient manner
• Responsible for providing initial, ongoing, refresher, and development training for all Room Attendants.

Supportive Functions

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Provide customer service to guests (internally/externally), including information about the hotel services, activities, and local attractions.
• Promote team member loyalty and empowerment.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas

Specific Job Knowledge, Skill And Ability

• Read, write, and speak English fluently.  Knowledge of other languages, especially Spanish is a plus.
• Knowledge of inventories, scheduling and productivity.
• High school math level required
• Ability to communicate effectively with the public and other team members verbally and in written form
• Ability to inspect 25 to 80 rooms per day
• Ability to clean rooms, when needed
• Physically able to move and/or operate large objects, such as:  maid carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory
• Ability to follow and enforce all hotels standards, including safety procedures/standards and able to recognize and act in emergency situations.
• Knowledge of and ability to operate computer.

Work Experience & Education Requirements

• High School graduate or equivalent preferred
• At least 2 years of housekeeping supervisory experience in hotel preferred
• Four or more years hotel housekeeping experience.