Sales Operations Manager

The Sales Operations Manager leads, guides, and directs the daily operational and client performance of a group of Sales Team Supervisors who have responsibility for a group of customer contact center employees who are responsible for meeting and exceeding client expectations. Leads, develops, and supports sales supervisors and employees. Promotes a positive work environment designed to enhance employee engagement, satisfaction, and retention. Coaches employees to success, ensuring compliance with business policies and practices, and ensuring legal compliance. Engages in positive relationships with clients to understand and support client goals.

Responsabilities

• Serve as a primary point of contact and liaison to internal functional departmen
• tsProvide strategies that will help improve our sales campaig
• nsTrack all issues and put action plans in place to improve growth and reven
• ueEstablish and maintain a positive working relationship with all colleagues and custome
• rsEffectively handle client escalatio
• nsOptimize all aspects of our programs to enhance productivity and create new growth opportuniti
• esSeek improvements in operational effectiveness to benefit both ibex digital and its clien
• tsManage multiple key projec
• tsCommunicate and work with cross-functional teams on client strategy/objectives to ensure project implementation and succe
• ssFacilitate information sharing and drive mutual accountabili
• tyAssist in the creation of client presentatio
• nsProvide meeting summaries with outlined action items/next ste

Qualifications

• College degree or equivalent combinations of education or related experience
• 3 or more years’ previous supervisory/management experience; BPO Sales experience is a must.
• Strong knowledge of customer contact center operations and internal computer/operating systems.
• Proficiency in MS Word & Excel with an emphasis on creation, design & maintenance of spreadsheets.
• Demonstrated strong interpersonal and relationship building skills, leadership skills, strong verbal and written English communication skills.
• Teamwork oriented with ability to relate to all levels of employees and clients and to manage a large number of employees in a fast-paced, dynamic environment.
• Good reasoning abilities/analytical skills, and sound judgment with ability to made decisions within scope of authority.
• Deadline-oriented, time management skills, resourceful and well organized excels under pressure.
• Demonstrates maturity, initiative, confidence, and maintains confidential information.