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OPERATIONS MANAGER

Publicado: 2025-01-29 18:38:22

Role Summary

The Operations Manager will oversee the day-to-day operations of a small accounting firm, ensuring efficiency, compliance, and alignment with the firm's strategic goals. This role is central to optimizing processes, managing resources, and fostering a collaborative work environment that supports client satisfaction and team productivity.

 

Key Responsibilities

 

Operational Oversight:

  • Manage daily operations, including workflow coordination, resource allocation, and operational scheduling.
  • Ensure smooth execution of client deliverables by liaising with accounting staff and partners.

 

Process Improvement:

  • Analyze existing workflows to identify inefficiencies and recommend solutions.
  • Break down processes and workflows into individuals tasks to delegate to the team.
  • Implement and maintain systems to enhance productivity and accuracy, including software tools and standard operating procedures (SOPs).

 

Team Management:

  • Supervise administrative staff and support accounting teams in meeting deadlines.
  • Coordinate onboarding, training, and professional development activities.

 

Compliance and Risk Management:

  • Ensure adherence to regulatory requirements and firm policies.
  • Monitor client data security protocols and manage compliance with accounting standards and data privacy laws.

 

Financial Management:

  • Assist in budgeting, tracking operational costs, and identifying cost-saving opportunities.
  • Oversee vendor relationships, including negotiations and contract management.

 

Client and Stakeholder Engagement:

  • Support client interactions by resolving operational inquiries and ensuring high service levels.
  • Collaborate with leadership to align operational strategies with the firm’s business goals.
  • Proposal Development:Collaborates with partners, sales staff, and accounting staff to develop proposals.
  • Supports communication and follow-ups to prospective clients.
  • Client Onboarding:Streamlines the onboarding process, developing and enacting client checklists, information, and data connections.
  • Tech Stack Management:Supports the implementation, integration and training of technology tools used by the firm.

 

Required Experience

  • 5+ years in operations management, preferably within a professional services or accounting environment.
  • Proven experience in process optimization, team supervision, and client-facing operations.
  • Strong knowledge of accounting or professional services workflows is a plus.

 

Technical Skills

  • Proficiency in project management tools (e.g., Asana, Trello) and accounting software (e.g., QuickBooks, Xero).
  • Proficient in spreadsheets, including data analysis, data reporting, and PivotTables.
  • Advanced knowledge of MS Office Suite, particularly Excel.
  • Familiarity with document management systems and CRM tools.

 

Soft Skills

  • Strong organizational and time management skills.
  • Excellent interpersonal and communication abilities—you will work directly with the client and their team.
  • Problem-solving mindset with attention to detail.
  • Leadership skills to inspire and guide teams in a fast-paced environment.
  • Perfect English.

 

Key Performance Indicators (KPIs)

  • Improvement in operational efficiency metrics (e.g., task completion rates, process turnaround times).
  • Reduction in operational costs or identified savings.
  • Employee satisfaction scores related to support and operations.
  • Timely and accurate delivery of client work.

APPLY HERE: https://www.linkedin.com/jobs/view/4138178711/?alternateChannel=search&refId=CoSAQWcvHwmDL6ksEgSqMw%3D%3D&trackingId=Vq9XK0aVv60DOLo3SAasUg%3D%3D&trk=d_flagship3_job_collections_discovery_landing 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
PLUGG TECHNOLOGIES

ASISTENTE DE OPERACIONES

Publicado: 2024-10-02 01:57:48

Funciones del puesto:

  • Apoyo a la Gerencia de Operaciones en funciones de procesamiento y analisis indicadores operativos y de servicio, así mismo, seguimiento y supervisión de canales digitales como APP Casa del Café y Pedidos Ya.
  • Mantenimiento y actualización de manuales operativos, guías visuales, planimetrías y gestiones administrativas asociadas al seguimiento de pendientes de las sucursales con las áreas administrativas.

Requisitos:

  • Egresado de Mercadeo, Ingeniería Industrial.
  • Vehículo propio (documentos en regla)
  • Experiencia en elaboración de indicadores y reportes.
  • Dominio Avanzado de Excel (indispensable).
  • Conocimiento y manejo de Power BI (deseable).
  • Preferiblemente con experiencia previa en puesto similar en sector de restaurantes o tiendas de conveniencia.

¡Compartimos la siguiente vacante! Interesados aplicar en el siguiente correo:

rrhh@casadelcafe.com

Indicar en el asunto: Asistente de Operaciones - Casa del Café

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
IMPORTANTE EMPRESA NICARAGÜENSE