Remote Sales and Operations Associate (Spanish Required) - Remoto

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Job Title: Remote Sales and Operations Associate (Spanish Required)

Location: Remote from Latin America & the Caribbean

Position Type: Full-time

Salary: $1667 / month USD ($384.75 USD / Week)

Schedule: Monday - Saturday, 8:30 AM - 6:00 PM (EST) (Includes paid 30-minute lunch break; must remain available for urgent calls).

Payment Schedule: Weekly (Wise, Remitly, Payoneer, Crypto etc.).

About the Company:

Our client is a Florida-based residential and commercial cleaning services company, primarily serving residential clients. Renowned for exceptional service and top-rated customer reviews, they boast a near-perfect 4.9-star rating on Google with 200 reviews. As they continue to grow, they are expanding their team to enhance operations and maintain their high standards.

Job Overview:

We’re seeking a proactive, Bilingual (Spanish & English) Remote Sales and Operations Associate to manage post-booking operations, customer retention, scheduling coordination, and customer interactions. This role is critical for ensuring seamless service delivery, handling client inquiries, resolving issues, and driving recurring revenue through exceptional follow-up.

Initially, the focus will be on customer service and operations, ensuring cleaners are dispatched on time, resolving scheduling issues, and maintaining client satisfaction. After 5-6 months, as the hire becomes more familiar with the role, they will gradually take on more sales-related responsibilities, including handling inbound sales calls and converting one-time clients into recurring customers.

Responsibilities:

Inbound & Outbound Coordination

• Dispatch cleaners and ensure punctual arrivals for residential/commercial bookings
• Resolve scheduling conflicts, last-minute changes, or urgent client requests

Customer Communication & Retention

• Follow up with clients post-service to convert one-time bookings to recurring plans
• Handle client complaints, ensure satisfaction, and escalate critical issues

Scheduling & Operational Support

• Update job records, client preferences, and service history in company systems
• Monitor cleaner availability and adjust schedules dynamically

Future Sales Growth

• Train under leadership to handle sales calls after 5-6 months (progression based on performance)

Requirements:

• Strong English fluency (spoken/written)
• Outstanding communication skills over the phone
• Experience in customer service and/or sales roles
• Ability to work independently and meet deadlines
• Capable of engaging effectively with a diverse client base
• Exceptional organizational skills
• Attention to detail at all times

Important Note: Please submit your resume in English, otherwise, your application will not be considered.

APPLY HERE: https://www.linkedin.com/jobs/view/4139891961/?alternateChannel=search&refId=q%2BldZ7ZvX1tl65ruPoxOaQ%3D%3D&trackingId=lBGe8jgOpJg9OvhelvNLJw%3D%3D&trk=d_flagship3_search_srp_jobs