COORDINADOR(A) DE OPERACIONES EN CAMPO
Objetivo de la posicion:
Planificar, coordinar y administrar los Contratistas que proveen los servicios técnicos HFC y DTH para la adquisición y mantenimiento de los clientes residenciales de manera directa, garantizando el control de
inventarios de materiales y equipos suministrados para la ejecución del trabajo diario y coordinación de las
labores a ejecutar por los Supervisores de Campo, para contribuir al crecimiento de la base de clientes residenciales, disminuir el Churn voluntario o falta de pago, cumplir con el ahorro en Capex por medio de la recuperación de equipos que se conviertan en una disminución del costo de adquisición y mantenimiento de los clientes a través del cumplimiento de los siguientes indicadores:
• NPS
• Avería Reiterado
• Calidad de Gross (gross con averías)
• Recuperación de Equipo
• Tiempos de Ejecución de los diferentes tipos de Ordenes de trabajo generadas a clientes residenciales
Principales funciones:
- Gestionar y supervisar el talento humano a cargo, mediante la planificación de tareas, identificación de oportunidades de mejora y retroalimentación de desempeño e implementación de medidas de seguridad industrial, para asegurar el cumplimiento de los indicadores del área y garantizar la satisfacción de nuestros clientes residenciales.
- Ejecutar el seguimiento de las tareas asignadas a los Supervisores de Campo para asegurar el cumplimiento del estándar de servicio optimo, asegurando tiempos de ejecución.
- Realizar auditorías para garantizar el estándar de instalación de los servicios y el uso correcto materiales por parte de los Contratistas para cumplir con la calidad de gross esperada e indicadores de NPS deseados.
- Monitorear el estándar de servicio prestados por los proveedores externos (Contratistas), para garantizar un alto nivel de satisfacción de los clientes.
- Velar por el cumplimiento del procedimiento de solución de clientes con fallas residenciales para eliminar las averías reiteradas.
- Brindar seguimiento del indicador de recuperación de equipos para asegurar los indicadores de Retiro de Equipos, transformándose en ahorro de Capex, reduciendo los niveles de inversión y maximizando el uso de los equipos para la adquisición de nuevos clientes residenciales
- Gestionar la toma de inventarios mensuales a Contratistas que permita el control de los materiales y equipo para minimizar la perdida de estos, así como la aplicación de las deducciones correspondientes por la pérdida de estos, asegurando el abasto adecuado para contar con los insumos necesarios en las visitas a clientes residenciales.
- Responsable de la aplicación y seguimiento de multas a los Contratistas correspondientes por el incumplimiento en la ejecución de las labores diarias, tales como Avería Reiterada, Gross con Avería, falta de herramientas de trabajo para cumplir los términos contractuales establecidos en los niveles de servicio que se espera del Contratista, garantizando la mejora calidad en servicio y estándares de trabajo de dichos proveedores y minimizando las pérdidas de clientes y activos de la empresa.
- Coordinar con los contratistas proyectos especiales tales como digitalización, clean up de nodos, migración de clientes por tecnología u otros que el negocio requiera orientados a mejorar la experiencia de los clientes residenciales.
Requisitos:
- Pregrado: Ing. Telecomunicaciones, Industrial, Informática, Eléctrica. Admón. Empresas o carreras afines.
- De 3 a 5 años de Experiencia previa
Conocimientos Específicos:
- CCNA o Similares, Conocimiento de router, switches y dispositivos, inalámbricos para configurar y solucionar problemas de VLAN, LAN inalámbricas y routing entre VLAN.
- Manejo de redes HFC
- Manejo de medidores para radio frecuencias en redes HFC. • Identificación eh eliminación de ruido en red domiciliaria HFC.
- Instalación de una red básica domiciliaria TAP TO HOME.
- Identificación y reparación de una avería en red domiciliaria.
- Lectura de planos de una red troncal.
- Manejo de servicios satelitales • Instalación de antena satelital.
- Identificación y reparación de una avería en servicios satelitales.
COORDINADOR(A) DE OPERACIONES EN CAMPO
Objetivo de la posicion:
Planificar, coordinar y administrar los Contratistas que proveen los servicios técnicos HFC y DTH para la adquisición y mantenimiento de los clientes residenciales de manera directa, garantizando el control de
inventarios de materiales y equipos suministrados para la ejecución del trabajo diario y coordinación de las
labores a ejecutar por los Supervisores de Campo, para contribuir al crecimiento de la base de clientes residenciales, disminuir el Churn voluntario o falta de pago, cumplir con el ahorro en Capex por medio de la recuperación de equipos que se conviertan en una disminución del costo de adquisición y mantenimiento de los clientes a través del cumplimiento de los siguientes indicadores:
• NPS
• Avería Reiterado
• Calidad de Gross (gross con averías)
• Recuperación de Equipo
• Tiempos de Ejecución de los diferentes tipos de Ordenes de trabajo generadas a clientes residenciales
Principales funciones:
- Gestionar y supervisar el talento humano a cargo, mediante la planificación de tareas, identificación de oportunidades de mejora y retroalimentación de desempeño e implementación de medidas de seguridad industrial, para asegurar el cumplimiento de los indicadores del área y garantizar la satisfacción de nuestros clientes residenciales.
- Ejecutar el seguimiento de las tareas asignadas a los Supervisores de Campo para asegurar el cumplimiento del estándar de servicio optimo, asegurando tiempos de ejecución.
- Realizar auditorías para garantizar el estándar de instalación de los servicios y el uso correcto materiales por parte de los Contratistas para cumplir con la calidad de gross esperada e indicadores de NPS deseados.
- Monitorear el estándar de servicio prestados por los proveedores externos (Contratistas), para garantizar un alto nivel de satisfacción de los clientes.
- Velar por el cumplimiento del procedimiento de solución de clientes con fallas residenciales para eliminar las averías reiteradas.
- Brindar seguimiento del indicador de recuperación de equipos para asegurar los indicadores de Retiro de Equipos, transformándose en ahorro de Capex, reduciendo los niveles de inversión y maximizando el uso de los equipos para la adquisición de nuevos clientes residenciales
- Gestionar la toma de inventarios mensuales a Contratistas que permita el control de los materiales y equipo para minimizar la perdida de estos, así como la aplicación de las deducciones correspondientes por la pérdida de estos, asegurando el abasto adecuado para contar con los insumos necesarios en las visitas a clientes residenciales.
- Responsable de la aplicación y seguimiento de multas a los Contratistas correspondientes por el incumplimiento en la ejecución de las labores diarias, tales como Avería Reiterada, Gross con Avería, falta de herramientas de trabajo para cumplir los términos contractuales establecidos en los niveles de servicio que se espera del Contratista, garantizando la mejora calidad en servicio y estándares de trabajo de dichos proveedores y minimizando las pérdidas de clientes y activos de la empresa.
- Coordinar con los contratistas proyectos especiales tales como digitalización, clean up de nodos, migración de clientes por tecnología u otros que el negocio requiera orientados a mejorar la experiencia de los clientes residenciales.
Requisitos:
- Pregrado: Ing. Telecomunicaciones, Industrial, Informática, Eléctrica. Admón. Empresas o carreras afines.
- De 3 a 5 años de Experiencia previa
Conocimientos Específicos:
- CCNA o Similares, Conocimiento de router, switches y dispositivos, inalámbricos para configurar y solucionar problemas de VLAN, LAN inalámbricas y routing entre VLAN.
- Manejo de redes HFC
- Manejo de medidores para radio frecuencias en redes HFC. • Identificación eh eliminación de ruido en red domiciliaria HFC.
- Instalación de una red básica domiciliaria TAP TO HOME.
- Identificación y reparación de una avería en red domiciliaria.
- Lectura de planos de una red troncal.
- Manejo de servicios satelitales • Instalación de antena satelital.
- Identificación y reparación de una avería en servicios satelitales.
SUPERVISOR DE OPERACIONES
Responsable de planear y controlar todos los aspectos de producción de la(s) planta(s) a su cargo, asegurando el cumplimiento de los procedimientos de Seguridad, Medio Ambiente, Calidad, Salud establecidos (MASS) y el cumplimiento de los requisitos del cliente en cuanto a Cantidad, Calidad y Oportunidad al costo mas optimo.
Responsabilidades e atribuições
- Velar por el cumplimiento de estándares de Grupo GTM en planta Managua 2. Velar que todas las operaciones en planta se realicen de forma segura, y con calidad, aprovechando al máximo el recurso humano interno o externo mediante el seguimiento continuo a jefes de bodegas y jefe de envasado conforme a programas de trabajo operativos, en caso contrario detener la operación y comunicar de inmediato a jefe de operaciones. 3. Indicar a los jefes de bodega y jefe de Envasado el personal asignado luego de llegar el reparto de acuerdo a las necesidades de asistente de operaciones y coordinadora de ruteo 4. Velar que el personal asignado cumpla con los estándares de grupo GTM evitando sean lesionados o estén expuestos a accidentes 5. Administrar al personal interno y externo de acuerdo a las necesidades de programas de trabajo de operaciones, garantizando la rotación de todo el personal operativo en las distintas áreas. 6. Actualizar programa de vacaciones del equipo de operaciones debidamente revisada y aprobada por jefe de operaciones. 7. Coordinar los ingresos de equipos de transporte para su cargue y descargue en bodega Managua. 8. Realizar programa del estado de seguridad de los equipos de transporte que son cargados y descargados en planta managua a enviar a coordinadora de ruteo y coordinadora de compras para su gestión. 9. Realizar lista de autorización de carga/descarga de graneles 10. Controlar los periodos de reposo del equipo operativo durante los procesos de descargue de graneles (reposo cada 20 min/administración de suero oral) 11. Generar indicador de productos no conforme y porcentaje de cumplimiento del plan de mantenimiento 12. Agilizar los procesos de re envasado o re empacado de productos no conformes en conjunto con jefes de bodegas. 13. Generar reporte de productos con baja rotación, por vencerse en los prox. 6 meses, productos vencido en bodega managua para la pronta disposición de estos con el proceso de ventas. 14. Gestionar con organismos externos el tratamiento final de los productos químicos no conformes para su disposición final (municipalidad, proveedor de servicio) 15. Administrar control de inventario de envases vacíos recepcionados en planta ubicados en terreno adyacente en cuanto a: barriles metálicos, barriles plasticos, garrafas, IBC incluye la procesos de lavado y restauración con proveedor garantizando su disponibilidad para los procesos de llenados 16. Administrar control de inventario de tarimas plásticas y madera incluye la procesos restauración con personal interno garantizando su disponibilidad y buen estado durante su uso. 17. Velar que el terreno adyacente, bodega de insumos materiales, patios, y rutas de evacuación permanezcan limpias y libres de maleza. 18. Gestión de la producción desde solicitudes de materia prima hasta recepción. 19. Dar seguimiento a la correcta implementación de los programas de entrenamiento para personal nuevo interno o externo. 20. Gestión de Indicadores diarios y mensuales. 23. Realizar inspecciones en bodegas debidamente documentado a través del formato INSPECCION DE INSTALACIONES OPERATIVAS 24. Liderar el cierre efectivo de las Solicitudes de mejora correspondiente a su proceso. 25. Reportar y liderar investigación de incidente que atente contra la salud y seguridad ocupacional, así como la conservación al medio ambiente, infraestructura, producto durante sus procesos a cargo 27. Cualquier otra actividad que le delegue su jefe inmediato.
Requisitos e qualificações
2 años en cargos con responsabilidades similares
APLICA AQUI: https://caldiclatam-en.gupy.io/job/eyJqb2JJZCI6ODc0OTcxNiwic291cmNlIjoibGlua2VkaW4ifQ==?jobBoardSource=linkedin
AUXILIAR DE OPERACIONES
Requisitos:
Experiencia comprobable para el puesto
Actitud de servicio
Disponibilidad de horario
Escolaridad mínima sexto primaria
Ofrecemos:
Estabilidad laboral
Prestaciones de ley
Capacitación constante
Clima de familia
Oportunidad de crecimiento
PASANTIA EN EXCELENCIA OPERACIONAL
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- This is a temporary position.
- Responsible for performing and supporting research for teams operating within a service group, or product group and/ or project group.
- Assists with the development, monitoring, coordination and implementation of technical projects as assigned.
- Provides analysis, reporting and internal communication services with team members.
- Develops knowledge of industry and organizational processes.
OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.
DIFFERENTIATING FACTORS
Autonomy: Entry-level position typically requiring little to no prior experience.
Works on well-defined administrative and clerical tasks.
Work is routine or follows standard procedures and is closely supervised.
Organizational Impact: Works to deliver on day-to-day objectives with some impact on achievement of results for the job area, including limited disruption or expense.
Delivers job responsibilities following a defined standard output or set of procedures.
Innovation and Complexity: Provides data and information when minor changes may be required based on review.
Problems faced are routine and solutions clearly prescribed.
Communication and Influence: Communicates with contacts typically within immediate job area.
Obtains and provides information requiring little explanation or interpretation.
Leadership and Talent Management: N/A – Job at this level are focused on self-development.
Required Knowledge and Experience: Requires no or little job knowledge of systems and procedures.
0 Years Of Experience Required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
OPERATIONS INTERN: BUSINESS AFFAIRS/OPERATIONS
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Application Deadline: Friday, February 28th*
*Pro Tip: Submit your application as soon as possible – applications could close earlier due to applicant volume!*
Your New Role
Home to beloved shows such as TEEN TITANS GO!, BATWHEELS, HARLEY QUINN, ADVENTURE TIME, and CRAIG OF THE CREEK, Warner Bros. Animation and Cartoon Network Studios are known for their rich creation of award-winning animation and industry-leading development and production of kids, young adult, and adult entertainment.
The Studio Business Operations team is on the lookout for a highly motivated summer intern to join our LA-Based team. As a summer intern, you’ll immerse yourself in a series of exciting projects that are designed to make meaningful impact on our studio’s future. These projects will involve in-depth research and analysis and will be focused in three general areas: Business Operations, Studio Operations, and Production Technology. Projects will include creating surveys, gaining insight into the global streaming landscape, assessing content performance and audience demographics, and exploring ideas for potential growth opportunities.
You, as the intern, will be the driving force behind these projects, with the opportunity to present your findings to senior executives upon completion of the internship program. These insights and contributions will not only enrich your own experience but have a lasting impact on our studio’s success.
Your Role Accountabilities
Duties could include:
Perform detailed analyses of global FAST platforms, compiling a comprehensive report on audience demographics and key animation content trends while partnering with WBA’s content strategy team to ideate creative concepts for potential content initiatives.
Develop case studies on short form content, highlighting successful creative strategies and best practices from competitive studios and content brands, and provide actionable recommendations for WBA going forward.
Lead brainstorm sessions for potential studio events and initiatives.
Design and implement an employee engagement survey to gather actionable insights.
Collaborate with Production, IT, and the Studio Archive teams to develop concepts that enhance workspace/facility engagement.
Analyze current asset tracking methodologies and research ways to enhance lifecycle tracking processes.
Qualifications & Experience...
Must be actively enrolled in an accredited college or university degree program for the full duration of the internship (proof of enrollment required)
Must be a rising Junior or Senior Undergrad Student (18 years or older)
Must be in academic good standing (3.0 or above GPA) A transcript will be required to verify your GPA if an offer is extended.
Warner Bros. Discovery will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from Warner Bros. Discovery now or in the future in order to retain their authorization to work in the United States. Candidates currently on any student or exchange visa, including F-1 CPT, F-1 OPT, J-1, M-1, etc., will not be eligible for the internship program.
Quick learner, proactive and resilient. Ability to thrive in ambiguous and fast-paced environments.
Strong research skills and ability to organize, synthesize and present information.
Skilled at creating presentation materials and crafting business narrative using data and charts.
Excellent written and oral communications skills.
Interest in animation is a must! Prior entertainment industry experience preferred but not required.
What to know before applying:
The duration of the summer program regardless of which start/end option is 11 weeks.
Program date options:
Option 1: June 2nd – August 15th
Option 2: June 9th – August 22nd
Interns will be expected to work 35-40 hours per week in a hybrid capacity.
Our internships are paid opportunities with a competitive hourly wage. Credit is not required; however, we will provide the necessary documentation for school credit if desired. Relocation is not provided.
Interviewing will take place from February through mid-April. A WBD team member will contact you if your experiences and interests match an open internship position. Due to the high volume of applications, we are unable to give individual status updates.
About Our Internship Program
WBD's Internship Program is designed to nurture students professionally and personally. We attract the country’s boldest and brightest students for paid, for-credit, real-world internship experiences in the entertainment, tech, sports, news and media industries. We offer career-defining opportunities to learn valuable skills that will help you prepare for a successful future.
Ready to learn more? Here’s what we offer:
Hands-on work with passionate, talented team members in your field
Mentorship from some of the industry’s kindest and most passionate entertainment veterans
Engaging events including professional development seminars, panels with recruiters and former interns, intern-exclusive events, and so much more
Access to top-level executives and employees through our Speaker Series and Roundtables
Incredible networking opportunities with industry-leading professionals and a robust intern alumni network
A creative, collaborative, and inclusive company culture
What you can expect to take away from the semester:
Opportunities to develop professionally and uncover skills you didn’t know you had
The insider scoop on the entertainment industry and what happens behind the scenes
Relationships that will go beyond your collegiate career
Real-life experiences that will provide you with the confidence to delve into your next adventure
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The rate listed is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Rate: $19 per hour USD for undergrad interns, $25 per hour USD for graduate level interns.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
If you’re a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
REMOTE SALES AND OPERATIONS ASSOCIATE (SPANISH REQUIRED)
Simply Vetted is dedicated to connecting top-tier talent from Latin America with exceptional job opportunities in the United States. Our clients trust us to find the best candidates, and our candidates trust us to open doors to rewarding careers. With a history of successful placements and a commitment to quality, we ensure your job search is in expert hands.
Job Title: Remote Sales and Operations Associate (Spanish Required)
Location: Remote from Latin America & the Caribbean
Position Type: Full-time
Salary: $1667 / month USD ($384.75 USD / Week)
Schedule: Monday - Saturday, 8:30 AM - 6:00 PM (EST) (Includes paid 30-minute lunch break; must remain available for urgent calls).
Payment Schedule: Weekly (Wise, Remitly, Payoneer, Crypto etc.).
About the Company:
Our client is a Florida-based residential and commercial cleaning services company, primarily serving residential clients. Renowned for exceptional service and top-rated customer reviews, they boast a near-perfect 4.9-star rating on Google with 200 reviews. As they continue to grow, they are expanding their team to enhance operations and maintain their high standards.
Job Overview:
We’re seeking a proactive, Bilingual (Spanish & English) Remote Sales and Operations Associate to manage post-booking operations, customer retention, scheduling coordination, and customer interactions. This role is critical for ensuring seamless service delivery, handling client inquiries, resolving issues, and driving recurring revenue through exceptional follow-up.
Initially, the focus will be on customer service and operations, ensuring cleaners are dispatched on time, resolving scheduling issues, and maintaining client satisfaction. After 5-6 months, as the hire becomes more familiar with the role, they will gradually take on more sales-related responsibilities, including handling inbound sales calls and converting one-time clients into recurring customers.
Responsibilities:
Inbound & Outbound Coordination
- Dispatch cleaners and ensure punctual arrivals for residential/commercial bookings
- Resolve scheduling conflicts, last-minute changes, or urgent client requests
Customer Communication & Retention
- Follow up with clients post-service to convert one-time bookings to recurring plans
- Handle client complaints, ensure satisfaction, and escalate critical issues
Scheduling & Operational Support
- Update job records, client preferences, and service history in company systems
- Monitor cleaner availability and adjust schedules dynamically
Future Sales Growth
- Train under leadership to handle sales calls after 5-6 months (progression based on performance)
Requirements:
- Strong English fluency (spoken/written)
- Outstanding communication skills over the phone
- Experience in customer service and/or sales roles
- Ability to work independently and meet deadlines
- Capable of engaging effectively with a diverse client base
- Exceptional organizational skills
- Attention to detail at all times
Important Note: Please submit your resume in English, otherwise, your application will not be considered.
OPERATIONS MANAGER
Role Summary
The Operations Manager will oversee the day-to-day operations of a small accounting firm, ensuring efficiency, compliance, and alignment with the firm's strategic goals. This role is central to optimizing processes, managing resources, and fostering a collaborative work environment that supports client satisfaction and team productivity.
Key Responsibilities
Operational Oversight:
- Manage daily operations, including workflow coordination, resource allocation, and operational scheduling.
- Ensure smooth execution of client deliverables by liaising with accounting staff and partners.
Process Improvement:
- Analyze existing workflows to identify inefficiencies and recommend solutions.
- Break down processes and workflows into individuals tasks to delegate to the team.
- Implement and maintain systems to enhance productivity and accuracy, including software tools and standard operating procedures (SOPs).
Team Management:
- Supervise administrative staff and support accounting teams in meeting deadlines.
- Coordinate onboarding, training, and professional development activities.
Compliance and Risk Management:
- Ensure adherence to regulatory requirements and firm policies.
- Monitor client data security protocols and manage compliance with accounting standards and data privacy laws.
Financial Management:
- Assist in budgeting, tracking operational costs, and identifying cost-saving opportunities.
- Oversee vendor relationships, including negotiations and contract management.
Client and Stakeholder Engagement:
- Support client interactions by resolving operational inquiries and ensuring high service levels.
- Collaborate with leadership to align operational strategies with the firm’s business goals.
- Proposal Development:Collaborates with partners, sales staff, and accounting staff to develop proposals.
- Supports communication and follow-ups to prospective clients.
- Client Onboarding:Streamlines the onboarding process, developing and enacting client checklists, information, and data connections.
- Tech Stack Management:Supports the implementation, integration and training of technology tools used by the firm.
Required Experience
- 5+ years in operations management, preferably within a professional services or accounting environment.
- Proven experience in process optimization, team supervision, and client-facing operations.
- Strong knowledge of accounting or professional services workflows is a plus.
Technical Skills
- Proficiency in project management tools (e.g., Asana, Trello) and accounting software (e.g., QuickBooks, Xero).
- Proficient in spreadsheets, including data analysis, data reporting, and PivotTables.
- Advanced knowledge of MS Office Suite, particularly Excel.
- Familiarity with document management systems and CRM tools.
Soft Skills
- Strong organizational and time management skills.
- Excellent interpersonal and communication abilities—you will work directly with the client and their team.
- Problem-solving mindset with attention to detail.
- Leadership skills to inspire and guide teams in a fast-paced environment.
- Perfect English.
Key Performance Indicators (KPIs)
- Improvement in operational efficiency metrics (e.g., task completion rates, process turnaround times).
- Reduction in operational costs or identified savings.
- Employee satisfaction scores related to support and operations.
- Timely and accurate delivery of client work.
OPERATIONS MANAGER
Salary Range: $11 per hour
Work Schedule: 5 days per week, 8AM to 4PM MST
As an Operations Manager, you will play an integral role in coordinating and streamlining operations within our team. We are looking for a self-starter who thrives in a diverse, remote working environment and prioritizes tasks flawlessly for maximum productivity.
Key Responsibilities:
1. Manage a team of 10+ members remotely, ensuring efficient performance and operational cohesiveness.
2. Provide necessary administrative support such as scheduling, budgeting, and reporting.
3. Assist in the coordination and execution of various projects and team tasks.
4. Effectively communicate with team members and stakeholders regarding project updates and important information.
5. Maintain digital records and documentation for easy retrieval and use by the team.
6. Proactively address potential operational issues and propose solutions.
Software Proficiency:
The ideal candidate should have experience with Podio software. Familiarity with this platform is key to manage and organize information for optimal team performance. If you are tech-savvy and easily adapt to new software, with a decent learning curve, you will fit this role perfectly.
About You:
You are an experienced Virtual Assistant with a background managing teams of 10+ individuals. You have exceptional organizational skills, proactive communication, and strong attention to detail. You have the ability to adapt quickly to change, work well under pressure, and maintain a positive, professional demeanor.
Why You Should Apply:
This opportunity provides you with the chance to showcase your management and administrative skills in a team-driven environment. If you have a strong sense of initiative, excellent time management skills, and the ability to work autonomously in a remote set-up, then this is the perfect opportunity for you!
AGENTE DE OPERACIONES TERRESTRES PART TIME SJO
¡Cada vez estas más cerca de tocar el cielo! ✈️
Queremos que hagas parte de este emocionante viaje en donde podrás crecer y desarrollarte junto a un equipo altamente capacitado y diverso que te acompañará a seguir venciendo obstáculos y alcanzar tu destino.
CLIENT OPERATIONS ADMINISTRATOR – SPANISH SPEAKING
Client Operations Administrator – Spanish Speaking
Plano, TX | Hybrid (2–3 days per week in-office)
Are you detail-oriented, process-driven, and fluent in business-level Spanish? Join Collinson, a global leader in loyalty and travel benefits, as we continue to shape the future of customer engagement for some of the world’s biggest brands.
In this hybrid role, you’ll work 2–3 days a week in our Plano, TX office while supporting key client operations for a major financial institution. You’ll ensure the smooth delivery of day-to-day activities and exceptional service as part of a dynamic global team.
Why Join Us?
- Collaborate with leading brands like Visa, Mastercard, and British Airways.
- Thrive in a culture that values innovation, teamwork, and giving back to our communities.
- Enjoy opportunities for growth within a global organization with 28 offices worldwide.
What You’ll Do:
- Oversee daily client operational tasks, ensuring seamless execution.
- Communicate with clients and internal teams to provide exceptional support.
- Create and maintain accurate operational procedures.
- Coordinate client onboarding, program setup, and end-to-end testing.
- Manage disputes and voucher requirements, ensuring timely resolution.
- Prepare and deliver monthly client reports in line with service standards.
What You’ll Need:
- Fluent, business-level Spanish (spoken and written) – essential!
- Outstanding attention to detail and strong organizational skills.
- Proficiency in MS Office tools (Word, Excel, PowerPoint).
- Ability to multitask, prioritize, and meet deadlines effectively.
- Problem-solving skills with a structured and methodical approach.
- Excellent verbal, written, and interpersonal communication skills.
- College degree or equivalent experience.
Ready to Make an Impact?
If you’re passionate about delivering exceptional client service, value flexibility, and want to grow with a global leader, we want to hear from you. Apply today and help us shape the future of loyalty and engagement!
You can look forward to a competitive salary and benefit plan including but not limited to:
- 100% employer paid medical, dental, life & LTD insurance for employees
- 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
- Supplemental Insurance including STD, additional Life
- Priority Pass Membership
- Global Mentoring Program
- Wellness Programs
- Lifestyle Benefits
Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ushr@collinsongroup.com
APPLY HERE: https://www.collinsongrouptalent.com/jobs/5287636-client-operations-administrator-spanish-speaking
OPERATIONS COORDINATOR
Operations Coordinator
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open sourceDrupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S.,Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!
Role Summary:
Acquia is looking for Operations Coordinators to join our global Operations team and help provide exceptional service to our growing customer base, which includes enterprise-level organizations and government agencies. You will join a dedicated team of Operations and Database professionals working with customers all over the globe to help our customers be successful. As part of that team, you will work directly with our Customer Support and Account Management teams to triage and resolve technical and non-technical issues critical to maintaining satisfied and loyal customers. You will also assist in scheduling infrastructure change events as part of a customer’s lifecycle. The role requires developing a thorough knowledge of Acquia’s products and processes. It requires working closely within and across teams to change and develop service processes as business needs evolve.
Job Responsibilities:
- Help create communications for a broad customer base consisting of non-profit organizations, educational institutions, governmental bodies, and Fortune 500 companies around the world.
- Use advanced problem-solving to resolve complex technical and administrative challenges in real time across a number of technical domains and a global teams that span multiple time zones.
- Collaborate across the Operations organization and other internal teams to provide the best possible outcomes to meet client need.
- Create systems for auditing, maintain documentation, and work cross-functionally to improve work throughput and transparency across Acquia as a whole.
- Coordinate, validate and schedule internal and external work requests across a global engineering team.
- Create project management plans and reports for tracking large and small scale platform modernization and customer-driven changes
- Identify process and tool improvements and work with cross-functional teams for implementation.
- Track and estimate workload for Operations team to assist in shift planning and address coverage needs.
Job Requirements:
- Bachelor's degree preferred
- Prior experience with ticketing systems such as Zendesk or Jira
- High attention to detail
- Passion for the web, open-source, and for helping others
- Strong written and verbal communications skills
- Evidence of a curious mind
Bonus Points:
- Understanding of AWS Cloud and its various services
- Understanding of the LAMP stack
- Collaborative working style, flexible, proactive, takes initiative, friendly and approachable, efficient, inquisitive, resourceful.
- Good sense of humor
Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
APPLY HERE: https://boards.greenhouse.io/acquia/jobs/6514686
JUNIOR OPERATIONS SPECIALIST
ASISTENTE OPERATIVO DE PRODUCTOS FINANCIEROS (BACK OFFICE)
Requisitos
- Bachiller Educación Media o Estudiante de la Carrera de Administración de Empresas
- Experiencia más de 1 año en Reporteria (Se realizara prueba de Excel)
- Experiencia en soporte de agentes de Call Center
- Conocimiento deseable sobre la operativa de productos financieros
Beneficios
- Salario Fijo
- Asociación Solidarista
- Estabilidad Laboral
Condiciones
- Contrato por tiempo indefinido
- Modalidad: Presencial
- Ubicación: Pavas
- Horario: Lunes a Viernes 8:00 a.m. - 5:30 p.m.
INTERNATIONAL OPERATIONS ASSOCIATE – SPANISH SPEAKING
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
About The Role
We’re looking for a strategic and resourceful International Operations Associate to join our high-growth, high-impact team at Fora. As Fora expands into new markets, this role will play a pivotal part in driving our global operational strategy, ensuring market readiness, and driving the success of our travel advisors worldwide. Reporting to the International Operations Director, this role is an excellent opportunity for someone who excels at solving complex challenges, and is eager to contribute to a fast-growing startup.
This role is based in New York City with 4 days a week (M-Th) at our office in FiDi/Tribeca.
Key Responsibilities
Financial & Business Operations (50%)
- Collaborate with cross-functional teams to establish financial processes, including payments, invoices, and compliance workflows.
- Conduct in-depth research on local regulations and operational requirements to ensure compliance and readiness for new market entries.
- Partner with the product team to identify and implement platform localization needs, aligning with regional needs and business goals.
- Assist in setting up new work streams and operational infrastructure as required to support global scalability.
- Support CRM and sales workflows using tools like Hubspot, Intercom, and web platforms.
SOP & Training Development (30%)
- Create and update Help Center articles, FAQs, and training materials tailored to the unique needs of local markets.
- Develop, maintain, and organize Standard Operating Procedures (SOPs) to document key internal processes.
- Analyze regional KPIs and data trends to identify areas for operational improvement.
- Conduct research to identify regional gaps in Fora’s global training programs and propose tailored solutions.
Advisor Support (20%)
- Own and manage the inbound support queue, ensuring timely and high-quality responses to advisors.
- Build reporting frameworks to capture regional advisor insights, interests, and areas of opportunity.
- Host office hours and live support events to address advisor issues and provide proactive guidance.
Requirements
- 1-3 years of professional experience, including internships or part-time roles, ideally in a high-growth startup or in project management/operations.
- Bachelor's degree in Business, Finance, or a related field, or equivalent experience.
- Fluency in English and Spanish, with strong written and verbal communication skills.
- Exceptional organizational skills, with the ability to document processes and distill complex information into actionable insights.
- Ability to analyze data, identify key themes, and generate actionable insights.
- A passion for supporting customers (advisors), understanding their needs, and driving their success.
- Comfort working in a fast-paced startup environment, with the ability to pivot and manage multiple priorities effectively.
Strongly Preferred:
- Exposure to finance and/or legal operations is a strong plus.
- Familiarity with CRM systems (Hubspot, Salesforce, Pipedrive, or equivalent)
- Familiarity with support tools (Intercom, Zendesk, Drift, or equivalent)
- Experience in customer support or a related field, preferably in a tech.
Compensation
Salary: $60-70K + equity. Other benefits include:
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- ClassPass Memberships
- 401k plan
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views
HEAD OF SPOKEN WORD OPERATIONS - NA, LATAM, ES , AMAZON MUSIC
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Description
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to the most top podcasts ad-free, concert livestreams to the largest catalog of audiobooks, Amazon Music is innovating at some of the most exciting intersections of music, content and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.
We're seeking an experienced, collaborative, and enthusiastic individual to serve as the Head of Spoken Word Operations, overseeing the strategy and execution across North America, Latin America, and Spain. In this critical leadership role, you will manage a global team and work closely with cross-functional partners at Amazon Music to build meaningful relationships with external stakeholders, providing a best-in-class experience to our partners and ensuring creators are positioned for success on Amazon Music. You will lead the development and management of select priority partnerships in the United States, cultivating robust relationships with podcast creators, audiobook publishers and production teams. You will be responsible for ensuring a seamless, top-tier customer experience that exceeds expectations. The ideal candidate will be a self-driven, results-oriented professional with a proven track record of success in a fast-paced, innovative environment. You should possess a unique blend of experience and a customer-centric attitude that will allow you to thrive in this dynamic, high-impact role. Excellent interpersonal skills, strategic thinking, and a passion for the evolving podcast landscape are essential.
Key job responsibilities
- Manage and mentor a team of spoken word country managers, providing guidance, coaching, and professional development opportunities.
- Collaborate with cross-functional teams, including marketing, product, finance, and legal, to align team efforts with broader business goals.
- Manage regional events strategy and execution.
- Develop scalable programs for mid and small-sized creators.
- Manage podcast and audiobook partner portfolio, ensuing you and the team are providing a seamless white-glove customer experience by maintaining scheduled communications and alignment on cross-promotional opportunities.
- Develop and coordinate creator education programs.
- Negotiate and secure creative cross-promotional campaigns with creators, publishers and networks.
- Develop and implement a multi-channel, multi-format content marketing plan that supports messaging priorities and aligns business goals.
- Track campaigns and perform analyses as needed to monitor effectiveness; communicate results to key stakeholders.
- Be an evangelist for spoken word content on AM, explaining the product and value prop to both experienced and emerging partners.
- Execute promotional campaigns by coordinating approvals with partners.
- Attract and build partnerships with creators, identifying imaginative ways to use Amazon Music tools to drive engagement with creators.
- Work with Product team to encourage features that improve partnerships and creator tools.
Basic Qualifications
- 5+ years of work experience in a content partnerships or marketing/promotions role with the ability to manage relationships with media executives and content creators.
- People management experience, with proven ability to train and develop high-performing teams of 5 or more individuals
- Excellent understanding of the spoken word/audio landscape including the publisher and creator ecosystems.
- Ability to work effectively across internal and external organizations.
- Self-starter who is customer obsessed, detail oriented, and an enthusiastic team player.
- Ability to drive your own work independently, leading multiple projects with many stakeholders.
- Demonstrated success in achieving aggressive short, medium and long-term goals.
- Exceptional verbal and written communication skills.
Preferred Qualifications
- Bilingual, English and Spanish.
- Experience managing global teams and partnerships.
- Exceptional judgment and discretion in handling sensitive and confidential issues and topics.
- BA/BS Preferred.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
OPERATIONS ASSISTANT
⭐️ A Typical Day
An Operations Assistant supports the operations team with clerical duties.
You’ll be open to learning how to operate new technology and comfortable using our software and applications too.
Responsibilities for this position include, but are not limited to:
- Call, email, and/or chat with potential candidates
- Manage web applications to grow talent pools
- Source new leads (applicants) using our sourcing software
- Manage customer's and candidates’ pipelines
- Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a variety of internal tools
- This role also requires you to be flexible and undertake duties outside of this role specification from time to time, as required
Qualifications
- Fluency in the use of computers, mobile devices, and software applications
- Advanced level of English (B2)
- Exceptional written and verbal communication skills
- Time management skills and ability to prioritize
- Critical thinker and problem-solving skills—independently overcome roadblocks
- Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
- Availability to work Full Time Remotely (Mon-Fri 9 AM- 6 PM)
APPLY HERE: https://sophilabs.com/careers/operations-assistant-remote-202411-3
OPERATIONS INSIGHTS SPECIALIST
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Superside is looking for a solutions-oriented Operations Insights Specialist to join our Performance Team and help deliver exceptional creative experiences. In this role, you’ll be part of a core function in the Talent department, responsible for tracking insights, reporting on customer sentiment, and continuously improving project processes. If you have a customer-focused mindset, attention to detail, and a passion for insights, this role offers an exciting opportunity to make a meaningful impact.
What You'll Be Doing
- Track and report on customer concerns and sentiment, providing insights that inform our approach to customer satisfaction
- Monitor interactions between Superside and customers to identify early signs of challenges, ensuring timely action to address them
- Support the Operations Insights and Performance team in optimizing project processes for efficiency and quality
- Conduct insights tracking on projects from your account portfolio, ensuring data accuracy and relevance
- Identify and promote best practices among Creative Project Managers and Creative teams
- Become an expert on project processes, serving as a resource and advisor for team members
What You’ll Need To Succeed
- Strong commitment to quality, accountability, and reliability in all work
- Excellent English communication skills, both verbal and writtenOutstanding attention to detail and analytical abilities
- Proficiency with Google Sheets and Slack; familiarity with other productivity tools is a plus
- Eagerness to learn and adapt quickly in a fast-paced environment
- Previous experience in operations or customer support is beneficial
Why Join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:
- A global community of talented people working from more than 60 different countries
- Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy
- A high-pace, high-energy, and high-performance environment
- Trusting, ego-free and truth-seeking team members
- Pioneering the future of work with a fair, friendly and supportive community. We’re pretty proud of this one
- A career path towards increased responsibility, mentorship and leadership. We grow, you grow
- See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
- Opportunity to work for a company with a people-centric mission. Help us make talent a competitive advantage
APLICA AQUÍ: https://careers.superside.com/operations-insights-specialist
CUSTOMER OPERATIONS ASSOCIATE
Overview:
Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.
At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.
About the role:
As a Customer Operations Associate for the US market, you are the de facto point-of-contact for our US customers, both new to Momos / on trial as well as existing, and looking to fully leverage Momos to solve their business challenges.
Our Customer Success team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Momos works.
- Develop deep knowledge of the Momos software and features, and how they function from setup to launch. You will have to be able to communicate technical information and be able to adapt to new updates, changes, and releases
- Act as the primary point of contact for clients, offering timely and effective support across various channels that merchants use to get in touch with our team (email, chat, and phone)
- Willingness to work in the US hours independently while ensuring high levels of customer service
- Answer how-to questions and help customers navigate a variety of tools within Momos while fully grasping the entire context of customers
- Conduct investigations and troubleshooting to resolve client issues, escalating complex cases to the appropriate teams when necessary
- Provide support and guidance to users across our customer base who use the Momos software
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
It would be delightful if the candidate is able to:
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Collaborate with internal teams such as customer success, account managers, or sales teams and identify opportunities for existing customers to use more of our platform or services
Requirements
Mandatory skill set
- Problem-solving skills: ability to identify and solve complex problems in a timely and effective manner
- Critical thinking: ability to analyse information and situations, and make sound decisions based on available data
- Great command of English: Excellent written and verbal communication skills in English
- Collaborative: ability to work effectively in a team environment
- Technical proficiency: demonstrated ability to understand technical concepts and break them down into simpler terms
- Being organised: ability to manage multiple tasks and priorities effectively
Nice to haves
- Able to handle stressful situations: ability to remain calm and composed under pressure
- Attention to detail: meticulous attention to detail and accuracy in all aspects of work
Benefits
- Competitive salary and bonus scheme
- Private medical insurance
- Paid time off and a flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity
OPERATIONS CONTROLLER
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Role Description:
The **Operations Controller** will oversee daily agency operations, reporting any issues and ensuring everything runs smoothly. This role works closely with the COO to maintain process order, identify and resolve issues before they escalate, and ensure a continuous and efficient workflow.
Responsibilities:
- Monitor all agency operations daily to identify and prevent potential issues.
- Collaborate with the COO to adjust and improve operational processes as needed.
- Detect, prioritize, and resolve operational issues, ensuring an interruption-free environment.
- Provide daily reports on the status of operations, highlighting potential improvement areas.
- Ensure each team has the resources necessary for smooth operation.
Requirements:
- Previous experience in operations supervision, preferably in marketing agencies.
- Ability to quickly and accurately identify and resolve issues.
- Strong organizational skills, attention to detail, and ability to prioritize tasks in real-time.
- Effective communication skills for collaborative work across different teams.
-US VISA
-Full time
-Payment in USD 1200-1600 USD
APLICA AQUÍ: