OPERATIONS COORDINATOR
Operations Coordinator
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!
Role Summary:
Acquia is looking for Operations Coordinators to join our global Operations team and help provide exceptional service to our growing customer base, which includes enterprise-level organizations and government agencies. You will join a dedicated team of Operations and Database professionals working with customers all over the globe to help our customers be successful. As part of that team, you will work directly with our Customer Support and Account Management teams to triage and resolve technical and non-technical issues critical to maintaining satisfied and loyal customers. You will also assist in scheduling infrastructure change events as part of a customer’s lifecycle. The role requires developing a thorough knowledge of Acquia’s products and processes. It requires working closely within and across teams to change and develop service processes as business needs evolve.
Job Responsibilities:
- Help create communications for a broad customer base consisting of non-profit organizations, educational institutions, governmental bodies, and Fortune 500 companies around the world.
- Use advanced problem-solving to resolve complex technical and administrative challenges in real time across a number of technical domains and a global teams that span multiple time zones.
- Collaborate across the Operations organization and other internal teams to provide the best possible outcomes to meet client need.
- Create systems for auditing, maintain documentation, and work cross-functionally to improve work throughput and transparency across Acquia as a whole.
- Coordinate, validate and schedule internal and external work requests across a global engineering team.
- Create project management plans and reports for tracking large and small scale platform modernization and customer-driven changes
- Identify process and tool improvements and work with cross-functional teams for implementation.
- Track and estimate workload for Operations team to assist in shift planning and address coverage needs.
Job Requirements:
- Bachelor's degree preferred
- Prior experience with ticketing systems such as Zendesk or Jira
- High attention to detail
- Passion for the web, open-source, and for helping others
- Strong written and verbal communications skills
- Evidence of a curious mind
Bonus Points:
- Understanding of AWS Cloud and its various services
- Understanding of the LAMP stack
- Collaborative working style, flexible, proactive, takes initiative, friendly and approachable, efficient, inquisitive, resourceful.
- Good sense of humor
Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
APPLY HERE: https://boards.greenhouse.io/acquia/jobs/6514686
JUNIOR OPERATIONS SPECIALIST
ASISTENTE OPERATIVO DE PRODUCTOS FINANCIEROS (BACK OFFICE)
Requisitos
- Bachiller Educación Media o Estudiante de la Carrera de Administración de Empresas
- Experiencia más de 1 año en Reporteria (Se realizara prueba de Excel)
- Experiencia en soporte de agentes de Call Center
- Conocimiento deseable sobre la operativa de productos financieros
Beneficios
- Salario Fijo
- Asociación Solidarista
- Estabilidad Laboral
Condiciones
- Contrato por tiempo indefinido
- Modalidad: Presencial
- Ubicación: Pavas
- Horario: Lunes a Viernes 8:00 a.m. - 5:30 p.m.
INTERNATIONAL OPERATIONS ASSOCIATE – SPANISH SPEAKING
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
About The Role
We’re looking for a strategic and resourceful International Operations Associate to join our high-growth, high-impact team at Fora. As Fora expands into new markets, this role will play a pivotal part in driving our global operational strategy, ensuring market readiness, and driving the success of our travel advisors worldwide. Reporting to the International Operations Director, this role is an excellent opportunity for someone who excels at solving complex challenges, and is eager to contribute to a fast-growing startup.
This role is based in New York City with 4 days a week (M-Th) at our office in FiDi/Tribeca.
Key Responsibilities
Financial & Business Operations (50%)
- Collaborate with cross-functional teams to establish financial processes, including payments, invoices, and compliance workflows.
- Conduct in-depth research on local regulations and operational requirements to ensure compliance and readiness for new market entries.
- Partner with the product team to identify and implement platform localization needs, aligning with regional needs and business goals.
- Assist in setting up new work streams and operational infrastructure as required to support global scalability.
- Support CRM and sales workflows using tools like Hubspot, Intercom, and web platforms.
SOP & Training Development (30%)
- Create and update Help Center articles, FAQs, and training materials tailored to the unique needs of local markets.
- Develop, maintain, and organize Standard Operating Procedures (SOPs) to document key internal processes.
- Analyze regional KPIs and data trends to identify areas for operational improvement.
- Conduct research to identify regional gaps in Fora’s global training programs and propose tailored solutions.
Advisor Support (20%)
- Own and manage the inbound support queue, ensuring timely and high-quality responses to advisors.
- Build reporting frameworks to capture regional advisor insights, interests, and areas of opportunity.
- Host office hours and live support events to address advisor issues and provide proactive guidance.
Requirements
- 1-3 years of professional experience, including internships or part-time roles, ideally in a high-growth startup or in project management/operations.
- Bachelor's degree in Business, Finance, or a related field, or equivalent experience.
- Fluency in English and Spanish, with strong written and verbal communication skills.
- Exceptional organizational skills, with the ability to document processes and distill complex information into actionable insights.
- Ability to analyze data, identify key themes, and generate actionable insights.
- A passion for supporting customers (advisors), understanding their needs, and driving their success.
- Comfort working in a fast-paced startup environment, with the ability to pivot and manage multiple priorities effectively.
Strongly Preferred:
- Exposure to finance and/or legal operations is a strong plus.
- Familiarity with CRM systems (Hubspot, Salesforce, Pipedrive, or equivalent)
- Familiarity with support tools (Intercom, Zendesk, Drift, or equivalent)
- Experience in customer support or a related field, preferably in a tech.
Compensation
Salary: $60-70K + equity. Other benefits include:
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- ClassPass Memberships
- 401k plan
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views
HEAD OF SPOKEN WORD OPERATIONS - NA, LATAM, ES , AMAZON MUSIC
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Description
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to the most top podcasts ad-free, concert livestreams to the largest catalog of audiobooks, Amazon Music is innovating at some of the most exciting intersections of music, content and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.
We're seeking an experienced, collaborative, and enthusiastic individual to serve as the Head of Spoken Word Operations, overseeing the strategy and execution across North America, Latin America, and Spain. In this critical leadership role, you will manage a global team and work closely with cross-functional partners at Amazon Music to build meaningful relationships with external stakeholders, providing a best-in-class experience to our partners and ensuring creators are positioned for success on Amazon Music. You will lead the development and management of select priority partnerships in the United States, cultivating robust relationships with podcast creators, audiobook publishers and production teams. You will be responsible for ensuring a seamless, top-tier customer experience that exceeds expectations. The ideal candidate will be a self-driven, results-oriented professional with a proven track record of success in a fast-paced, innovative environment. You should possess a unique blend of experience and a customer-centric attitude that will allow you to thrive in this dynamic, high-impact role. Excellent interpersonal skills, strategic thinking, and a passion for the evolving podcast landscape are essential.
Key job responsibilities
- Manage and mentor a team of spoken word country managers, providing guidance, coaching, and professional development opportunities.
- Collaborate with cross-functional teams, including marketing, product, finance, and legal, to align team efforts with broader business goals.
- Manage regional events strategy and execution.
- Develop scalable programs for mid and small-sized creators.
- Manage podcast and audiobook partner portfolio, ensuing you and the team are providing a seamless white-glove customer experience by maintaining scheduled communications and alignment on cross-promotional opportunities.
- Develop and coordinate creator education programs.
- Negotiate and secure creative cross-promotional campaigns with creators, publishers and networks.
- Develop and implement a multi-channel, multi-format content marketing plan that supports messaging priorities and aligns business goals.
- Track campaigns and perform analyses as needed to monitor effectiveness; communicate results to key stakeholders.
- Be an evangelist for spoken word content on AM, explaining the product and value prop to both experienced and emerging partners.
- Execute promotional campaigns by coordinating approvals with partners.
- Attract and build partnerships with creators, identifying imaginative ways to use Amazon Music tools to drive engagement with creators.
- Work with Product team to encourage features that improve partnerships and creator tools.
Basic Qualifications
- 5+ years of work experience in a content partnerships or marketing/promotions role with the ability to manage relationships with media executives and content creators.
- People management experience, with proven ability to train and develop high-performing teams of 5 or more individuals
- Excellent understanding of the spoken word/audio landscape including the publisher and creator ecosystems.
- Ability to work effectively across internal and external organizations.
- Self-starter who is customer obsessed, detail oriented, and an enthusiastic team player.
- Ability to drive your own work independently, leading multiple projects with many stakeholders.
- Demonstrated success in achieving aggressive short, medium and long-term goals.
- Exceptional verbal and written communication skills.
Preferred Qualifications
- Bilingual, English and Spanish.
- Experience managing global teams and partnerships.
- Exceptional judgment and discretion in handling sensitive and confidential issues and topics.
- BA/BS Preferred.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
OPERATIONS ASSISTANT
⭐️ A Typical Day
An Operations Assistant supports the operations team with clerical duties.
You’ll be open to learning how to operate new technology and comfortable using our software and applications too.
Responsibilities for this position include, but are not limited to:
- Call, email, and/or chat with potential candidates
- Manage web applications to grow talent pools
- Source new leads (applicants) using our sourcing software
- Manage customer's and candidates’ pipelines
- Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a variety of internal tools
- This role also requires you to be flexible and undertake duties outside of this role specification from time to time, as required
Qualifications
- Fluency in the use of computers, mobile devices, and software applications
- Advanced level of English (B2)
- Exceptional written and verbal communication skills
- Time management skills and ability to prioritize
- Critical thinker and problem-solving skills—independently overcome roadblocks
- Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
- Availability to work Full Time Remotely (Mon-Fri 9 AM- 6 PM)
APPLY HERE: https://sophilabs.com/careers/operations-assistant-remote-202411-3
OPERATIONS INSIGHTS SPECIALIST
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Superside is looking for a solutions-oriented Operations Insights Specialist to join our Performance Team and help deliver exceptional creative experiences. In this role, you’ll be part of a core function in the Talent department, responsible for tracking insights, reporting on customer sentiment, and continuously improving project processes. If you have a customer-focused mindset, attention to detail, and a passion for insights, this role offers an exciting opportunity to make a meaningful impact.
What You'll Be Doing
- Track and report on customer concerns and sentiment, providing insights that inform our approach to customer satisfaction
- Monitor interactions between Superside and customers to identify early signs of challenges, ensuring timely action to address them
- Support the Operations Insights and Performance team in optimizing project processes for efficiency and quality
- Conduct insights tracking on projects from your account portfolio, ensuring data accuracy and relevance
- Identify and promote best practices among Creative Project Managers and Creative teams
- Become an expert on project processes, serving as a resource and advisor for team members
What You’ll Need To Succeed
- Strong commitment to quality, accountability, and reliability in all work
- Excellent English communication skills, both verbal and writtenOutstanding attention to detail and analytical abilities
- Proficiency with Google Sheets and Slack; familiarity with other productivity tools is a plus
- Eagerness to learn and adapt quickly in a fast-paced environment
- Previous experience in operations or customer support is beneficial
Why Join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:
- A global community of talented people working from more than 60 different countries
- Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy
- A high-pace, high-energy, and high-performance environment
- Trusting, ego-free and truth-seeking team members
- Pioneering the future of work with a fair, friendly and supportive community. We’re pretty proud of this one
- A career path towards increased responsibility, mentorship and leadership. We grow, you grow
- See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
- Opportunity to work for a company with a people-centric mission. Help us make talent a competitive advantage
APLICA AQUÍ: https://careers.superside.com/operations-insights-specialist
CUSTOMER OPERATIONS ASSOCIATE
Overview:
Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.
At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.
About the role:
As a Customer Operations Associate for the US market, you are the de facto point-of-contact for our US customers, both new to Momos / on trial as well as existing, and looking to fully leverage Momos to solve their business challenges.
Our Customer Success team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Momos works.
- Develop deep knowledge of the Momos software and features, and how they function from setup to launch. You will have to be able to communicate technical information and be able to adapt to new updates, changes, and releases
- Act as the primary point of contact for clients, offering timely and effective support across various channels that merchants use to get in touch with our team (email, chat, and phone)
- Willingness to work in the US hours independently while ensuring high levels of customer service
- Answer how-to questions and help customers navigate a variety of tools within Momos while fully grasping the entire context of customers
- Conduct investigations and troubleshooting to resolve client issues, escalating complex cases to the appropriate teams when necessary
- Provide support and guidance to users across our customer base who use the Momos software
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
It would be delightful if the candidate is able to:
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Collaborate with internal teams such as customer success, account managers, or sales teams and identify opportunities for existing customers to use more of our platform or services
Requirements
Mandatory skill set
- Problem-solving skills: ability to identify and solve complex problems in a timely and effective manner
- Critical thinking: ability to analyse information and situations, and make sound decisions based on available data
- Great command of English: Excellent written and verbal communication skills in English
- Collaborative: ability to work effectively in a team environment
- Technical proficiency: demonstrated ability to understand technical concepts and break them down into simpler terms
- Being organised: ability to manage multiple tasks and priorities effectively
Nice to haves
- Able to handle stressful situations: ability to remain calm and composed under pressure
- Attention to detail: meticulous attention to detail and accuracy in all aspects of work
Benefits
- Competitive salary and bonus scheme
- Private medical insurance
- Paid time off and a flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity
OPERATIONS CONTROLLER
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Role Description:
The **Operations Controller** will oversee daily agency operations, reporting any issues and ensuring everything runs smoothly. This role works closely with the COO to maintain process order, identify and resolve issues before they escalate, and ensure a continuous and efficient workflow.
Responsibilities:
- Monitor all agency operations daily to identify and prevent potential issues.
- Collaborate with the COO to adjust and improve operational processes as needed.
- Detect, prioritize, and resolve operational issues, ensuring an interruption-free environment.
- Provide daily reports on the status of operations, highlighting potential improvement areas.
- Ensure each team has the resources necessary for smooth operation.
Requirements:
- Previous experience in operations supervision, preferably in marketing agencies.
- Ability to quickly and accurately identify and resolve issues.
- Strong organizational skills, attention to detail, and ability to prioritize tasks in real-time.
- Effective communication skills for collaborative work across different teams.
-US VISA
-Full time
-Payment in USD 1200-1600 USD
APLICA AQUÍ:
GERENTE DE OPERACIONES
Nuestro Gerente de Operaciones es responsable de la implementación del área de operaciones de las áreas de Corporate Risk & Broking y Affinity; así como supervisar y controlar las gestiones de movimientos, facturación, cobros y comisiones, de acuerdo con los procedimientos establecidos.
El Rol
• Asegurar que los procesos y procedimientos operativos del área se lleven a cabo de manera satisfactoria y eficiente
• Apoyar a las unidades de negocio en la gestión operativa de la cartera de clientes
• Supervisar el registro de pólizas y endosos en el sistema de seguros, realizando control de calidad necesario
• Supervisar y dar seguimiento a la gestión de cobros de primas y controlar la morosidad de la cartera
• Verificar la aplicación de pagos de prima en el sistema de seguros
• Brindar seguimiento al proceso de aplicación de comisiones
• Monitorear la emisión de documentos por la aseguradora
• Supervisar y apoyar al equipo de trabajo en el cumplimiento de sus tareas y metas
• Analizar y validar los procesos operativos de las áreas
Qualifications
Los Requerimientos
• Nivel Universitario
• Más de 5 años de experiencia en procesos operativos de seguros: Cobro de primas, movimientos, reclamos de personas, registro y aplicación de pagos
• Conocimientos en seguros de daños y personas
• Orientado a resultados, trabajo en equipo y al servicio cliente
• Habilidad para organizarse y fuerte capacidad analítica
• Liderazgo de equipos
Conocimiento avanzados en herramientas como: Power Point, Word, Excel
AGENTE DE OPERACIONES TERRESTRES PART TIME
¿Quieres abordar? Despega hacia tu próximo destino
En Avianca sabemos que ¡VAMOS A GANAR! con personas talentosas, divertidas, que aprendan rápidamente, que se motivan frente a los retos y disfrutan trabajando en ambientes diversos e inclusivos.
Los desafíos de la industria aérea y los resultados que nos hemos propuesto alcanzar a 2025, son el escenario perfecto para quienes se hayan propuesto desarrollar nuevas capacidades, afinar sus fortalezas y hacer parte del orgullo de ser Avianca.
Estos son los detalles de la vacante que te ofrecemos para hacer parte de nuestro equipo:
Agente de Operaciones Terrestres Part Time (temporada WINTER) para la Gerencia de Operaciones Terrestres
- Chief Operation Officer –
Su Objetivo es brindar con amabilidad, cordialidad, sentido de trabajo en equipo y absoluta eficiencia, el soporte a las distintas áreas o grupos de asistencia en tierra, mediante la ejecución de las tareas de atención de los vuelos en tránsito o pernocta que se asignen, cumpliendo todas las actividades de logística, recepción, alistamiento y salida de aeronaves propias de la compañía y sus aerolíneas clientes, ejecutando estricto cumplimiento de los lineamientos establecidos por la compañía, así como de las normas locales de cada aeropuerto y de la Autoridad de Aviación.
Seguridad, confiabilidad, amabilidad, simplicidad y accountability son los valores necesarios para asumir estas responsabilidades:
• Preparar la logística y cumplir con la ejecución de las tareas afines a la preparación, atención y despacho de las aeronaves garantizando la seguridad, puntualidad, eficiencia y éxito de las operaciones, dentro de los procesos de clasificación del equipaje y conexiones, manejo correcto del cargue y descargue de las aeronaves (carga, equipaje, correo, entre otros), limpieza interna y lavado externo de las aeronaves y manipulación de equipos no motorizados y todo proceso que por requisito de la Autoridad de Aviación, Manuales operativos, o directrices IATA que sean necesarias adoptar.
• Desempeñar eficazmente labores en las áreas que son asignadas por el líder de vuelo o superiores, siguiendo instrucciones por parte de los jefes, con el fin de evitar reprocesos y dar un excelente servicio a los clientes.
• Respetar y cumplir las medidas de seguridad y los procedimientos establecidos en Rampa, en los procesos de descarga y carga de los compartimientos de las aeronaves, siguiendo instrucciones del encargado aplicando los conocimientos y buenas prácticas adquiridos en la capacitación y entrenamientos con el objetivo de garantizar el cumplimiento de los estándares que requiere la empresa.
• Asistir en la preparación documental de la atención de los vuelos, en lo correspondiente a información de conexiones llegando, LBM, así como la información de salida, asegurando el éxito de la transmisión de la información operacional para la ejecución de tareas de recepción y despacho de aeronaves. Asistir en actividades relacionadas a organización documental del área, ingreso y registro de data generada por Operaciones Terrestres, organización y control de las bodegas de insumos y elementos o cualquier otra disposición establecida por la jefatura o encargados del área, facilitando la organización de los documentos, archivos físicos, materiales e insumos de Operaciones Terrestres.
Los requisitos convenientes para el cargo son:
Formación académica requerida: Bachillerato.
Tener presente que la vacante es por turnos rotativos y será temporal para los meses de diciembre y enero.
Ubicación de la vacante Aeropuerto Internacional La Aurora en Guatemala.
Postúlate antes del 18 de octubre para adueñarte de esta oportunidad que te acerca a tu destino.
OPERATIONS REPRESENTATIVE / DISPATCHER - LATAM
Job Title: Operations Representative/Dispatcher - LATAM
Company Overview
Our client is a leading security integration company serving New York City and it's surrounding areas. They specialize in installing and servicing security systems, including camera systems, access control, alarm systems, and intercom systems for both commercial and residential clients.
The client is seeking an Operations Representative/Dispatcher who is organized, detail-oriented and has strong verbal and written communication skills in English.
Position Overview
This is an excellent opportunity for someone seeking a stable role within a well-established company. The client aims to provide a secure, long-term position with growth potential within the organization.
Key Responsibilities
- Serve as the first point of contact for all incoming communications via phone and email.
- Schedule appointments for technicians and maintain updated records of performance.
- Manage the service orders on the CRM platform, ensuring real-time updates on each job.
- Track service orders and maintain ongoing communication with customers.
- Provide an exceptional first impression of the company, products, and mission.
Desired Traits
- Strong organizational skills with a keen attention to detail.
- Excellent written and verbal communication skills in English.
- Warm and approachable demeanor with good listening skills.
- Comfortable using CRM systems and open to learning new technologies.
- Proficiency in Excel and Word.
- Self-starter with a willingness to learn and grow.
- Ability to build rapport with diverse business personalities.
Opportunity
This role offers a unique opportunity to work closely with our client's Operations team to document, build, and coordinate their service processes. You will collaborate with the team and contribute to transforming our client's business practices. As the first point of contact for our client, you will play a critical role in maintaining positive customer relations.
APLICA AQUÍ: https://recruiterflow.com/radhires/jobs/209?source=linkedin_basic&utm_channel=recruiterflow-posting&location=92
EJECUTIVA DE ESTRATEGIA Y OPERACIONES
El candidato ideal tendrá experiencia en startups tecnológicas y será capaz de contribuir al crecimiento y la eficiencia de nuestra plataforma MultiCourier.
Responsabilidades:
- Planeación Estratégica: Apoyar en el desarrollo e implementación de estrategias para alcanzar los objetivos de la empresa.
- Gestión de Operaciones: Colaborar en la supervisión y optimización de los procesos logísticos.
- Atención al Cliente: Mejorar la experiencia del cliente mediante la implementación de mejores prácticas y la resolución de problemas.
- Ventas: Apoyar en el desarrollo de estrategias de ventas para captar nuevos clientes y fidelizar a los existentes.
- Análisis de Datos: Utilizar datos y métricas para evaluar el rendimiento y tomar decisiones informadas.
- Relaciones con Couriers: Gestionar las relaciones con los couriers actuales y buscar nuevas alianzas estratégicas.
Requisitos:
Educación: Título y/o estudios universitarios en Administración de Empresas, Ingeniería Industrial, Logística, o un campo relacionado.
Experiencia: Mínimo 3 años de experiencia en roles similares, preferiblemente en startups tecnológicas o empresas de logística.
Habilidades:
- Habilidades de planificación estratégica y gestión de proyectos.
- Experiencia en la optimización de operaciones logísticas.
- Excelentes habilidades de atención al cliente y ventas.
- Habilidades analíticas y de resolución de problemas.
- Conocimiento en el uso de herramientas tecnológicas y software de gestión.
Competencias:
- Orientación a resultados.
- Capacidad de adaptación y flexibilidad.
- Excelentes habilidades de comunicación y negociación.
- Pensamiento innovador y proactivo.
Beneficios:
- Salario Competitivo.
- Oportunidades de Crecimiento: Posibilidades de desarrollo profesional dentro de la empresa.
- Ambiente de Trabajo Dinámico: Trabajar en una startup innovadora y en crecimiento.
ASISTENTE DE OPERACIONES
Funciones del puesto:
- Apoyo a la Gerencia de Operaciones en funciones de procesamiento y analisis indicadores operativos y de servicio, así mismo, seguimiento y supervisión de canales digitales como APP Casa del Café y Pedidos Ya.
- Mantenimiento y actualización de manuales operativos, guías visuales, planimetrías y gestiones administrativas asociadas al seguimiento de pendientes de las sucursales con las áreas administrativas.
Requisitos:
- Egresado de Mercadeo, Ingeniería Industrial.
- Vehículo propio (documentos en regla)
- Experiencia en elaboración de indicadores y reportes.
- Dominio Avanzado de Excel (indispensable).
- Conocimiento y manejo de Power BI (deseable).
- Preferiblemente con experiencia previa en puesto similar en sector de restaurantes o tiendas de conveniencia.
¡Compartimos la siguiente vacante! Interesados aplicar en el siguiente correo:
Indicar en el asunto: Asistente de Operaciones - Casa del Café