Spanish Customer Service Rep

Why Consider This Job Opportunity

• Salary up to $24.00 per hour
• Full-time position with opportunities for overtime as business needs warrant
• Supportive team environment focused on customer satisfaction
• Gain experience in a dynamic, fast-paced e-commerce setting
• Work remotely with flexible scheduling options
• Required equipment provided for a seamless work experience
  
  

What To Expect (Job Responsibilities)

• Answer inbound telephone calls and provide excellent customer support
• Respond to customer inquiries via phone, email, Live Chat, and SMS with professionalism
• Research and resolve customer complaints to ensure satisfaction and retention
• Follow up on written correspondence and escalate issues to management as needed
• Collaborate with other departments to ensure effective problem resolution
  
  

What Is Required (Qualifications)

• Fluent in both English and Spanish
• High School Diploma or equivalent
• Experience with Microsoft Word and Excel
• Ability to type 50+ words per minute
• Capability to work in a high-volume inbound call center environment
  
  

How To Stand Out (Preferred Qualifications)

• 1+ years of experience in Customer Service, help desk, or call center roles
• Ability to type 60+ words per minute
• Familiarity with website navigation and e-commerce platforms