Sales Support Specialist - Remoto

Are you a self-starter with a knack for organization and a natural ability to connect with people? We’re looking for a Sales Support Specialist to join our team and play a key role in supporting our sales operations and ongoing growth—ensuring accurate data management, efficient order processing, and exceptional customer experience. If you’re meticulous, proactive, and ready to grow with us, this role offers a chance to make a direct impact, sharpen your skills, and thrive in a team-oriented environment. Strong interpersonal skills and a genuine enjoyment of building relationships are essential. If you’re eager to take ownership, problem-solve proactively, and collaborate with a supportive team, we’d love to hear from you!

*IMPORTANT APPLICATION NOTES:*

• Resumes must be submitted in English. Resumes submitted in other languages will not be considered.
• Location Requirement: You must be located in a time zone no more than 2 hours different from Central time (Austin) or Eastern time (Boston).
• You must be a native or bilingual English speaker (C1 - C2 level).
• If you'd like to move your application to the head of the pack, email a short video (sharing something you’re passionate about that we wouldn’t learn from your resume) along with your resume in English to hireme@plumdirectmarketing.com. Be sure to mention your name and where you’re located in your video!

What You’ll Be Doing:

1. Client Engagement & Communication

• Engage with potential clients over the phone, proactively making cold calls to introduce our services and generate leads for the sales team.
• Maintain a professional, positive demeanor while establishing initial contact with prospects.

2. Order Preparation & Print Review

• Review print mail pieces before orders are finalized, ensuring accuracy and high attention to detail.
• Collaborate with internal teams to process orders, working with software and third-party providers (e.g., custom demographic lists, landing pages, etc.) to meet deadlines.

3. Lead Generation & Marketing Support

• Develop and launch marketing campaigns to attract new leads (e.g., creating and scheduling emails via Mailchimp, running Facebook/Meta ads).
• Brainstorm with the sales team to optimize current strategies and identify fresh campaign ideas.
• Manage contact and lead lists, ensuring consistent messaging and timely follow-up.

4. Lead Reservations & Data Management

• Submit and maintain lead reservations in the reservation system for client campaigns.
• Update and manage client mail lists, keeping data clean and up to date for future orders.
• Maintain detailed records in HubSpot CRM, performing routine audits to ensure data integrity.

5. Process Improvement & Initiative

• Proactively identify ways to streamline workflows and enhance the overall customer experience.
• Tackle additional administrative tasks as needed, demonstrating flexibility and a willingness to take on new challenges.

What We’re Looking For:

• English Proficiency: C1–C2
• Proactive, Self-Motivated Mindset: You take ownership of your work and constantly look for ways to help the team succeed.
• Exceptional Interpersonal Skills: You’re positive, professional, and comfortable calling new contacts to introduce our services and building authentic relationships.
• Strong Communication Skills: Your written and verbal abilities (including grammar and proofreading) are top-notch.
• Attention to Detail: You catch the small things others might miss, ensuring accuracy in everything you do.
• Multi-Tasking Ability: You can juggle multiple responsibilities in a fast-paced environment and meet deadlines effectively.
• Customer Satisfaction and Customer Service skills.
• Bachelor's degree in Business Administration or related field is a plus.
• Experience in the marketing or sales industry.

Technical Experience:

• Microsoft Office Expertise: Especially Excel—you’ll manage spreadsheets, reports, and documentation with confidence.
• Experience with HubSpot CRM (or a comparable tool) is preferred; if not, you’re eager to learn.
• Mailchimp and Facebook/Meta Ads Experience: Familiarity with email marketing platforms and social ad campaigns will help you hit the ground running.

Why You’ll Love Working With Us:

• Competitive Salary: This role starts at $750 - $950 USD per month (DOE)
• Generous Paid Time Off: Start with 15 days per year—growing with your tenure—so you can rest, recharge, and stay balanced.
• Paid Holidays: U.S. holidays
• Casual Work Atmosphere: Enjoy a relaxed, friendly environment that promotes creativity and open communication, built on integrity, transparency, and autonomy.
• Varied Role: From administrative tasks to marketing campaigns, you’ll develop a diverse skill set and stay engaged.
• Ownership & Autonomy: We support our team members to take initiative and run with their best ideas.

Show Us Your Personality:

Want to stand out from the crowd? Skip right to our screening stage by sharing a short video about something you’re passionate about that we wouldn’t learn from your resume. Email your video along with your resume in English to hireme@plumdirectmarketing.com  It’s a great way for us to see your personality and get a feel for how you might fit in with our team. If videos aren't your thing, don’t stress too much about it — just be yourself!

Working Hours:

8:00 AM - 5:00 PM Eastern Standard Time

About Plum:

We're a leading direct mail marketing company, celebrated for our rich legacy of serving a national client base of financial and insurance professionals. We boost client acquisition, amplify brand visibility, and maximize ROI through multi-channel marketing solutions. As a family-owned and operated business, we're committed to personalized service, innovation, and fostering lasting fruitful partnerships. We take a consultative approach in partnering with clients from diverse industries, including financial, legal, dental, healthcare, real estate, and beyond. We guide small business owners and entrepreneurs through targeted lead generation and strategic marketing campaigns for sustainable growth.

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