Customer Success Specialist

Requirements:

- English B2+

- Native Spanish

- Schedule flexibility

- Tech Skills

- B2B/B2C exp. preferred

- Immediate availability

You Have:

• 1+ years of a solid experience as Sr. Coordinator, Sr. Supervisor, Sr. Trainer, Team Lead, S.M.E, Sr. Q.A, Sr. Data Entry or temporal assignments for higher roles.
• Adaptability
• Flexibility
• Self-driven skills
• Clear communication
• Presentation Skills
• Data administration
• Information Partnership
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Cloud knowledge is a plus
• Experience or willingness to work in a hybrid environment

You will:

• Attending customer meetings, conducting sales presentations, and delivering product/service demonstrations both in person and via phone.
• Providing technical expertiseto support aggressive selling goals and thorough responses to product/service and industry questions.
• Preparing technical proposals and presentationsto support sales teams and demonstrating proficient solution selling abilities.
• Identifying and analyzing customer/client needsand developing strategies to competitively meet those needs.
• Advising and supporting customers and sales teamson technical aspects of products and services.
• Developing and executing thorough trainingas needed, utilizing technical expertise.
• Streamlining and improving sales processes, recommending improvements to management.
• Acting as a customer advocatefor pre-sales and post-sales activities.
• Providing consistent follow-upon opportunities or inquiries.
• Evaluating the client's customer needsand proposing potential solutions.
• Managing external competitive pressuresand effectively handling objections to help retain customers.
• Providing consultative supportand potentially attending vendor and/or external events.
• Mentoring and guiding junior staff, if needed, and working with multiple stakeholders
• Understanding customer usageto date and their purchased entitlements and enhanced solutions.
• Identifying customer needs, gaps, and potential catalogue recommendations.
• Performing reactive case reviews, identifying trends and problems.
• Catalogue awarenessfor recommendations.
• Understanding complex customer relationships, such as globals and shared TPIDs.
• Service offeringsinclude Azure Case Trending, Proactive Program Remediation, Identification of New Opportunities (INO), Unified Renewal Enablement, Pre (and Post)-Meeting Administration (PPMA), with a note that there are no current offerings for services 7 and 8.
• Service expansion indicates a need for determining usage of services and performing trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs.