CUSTOMER SUCCESS SPECIALIST
Nos encontramos en la búsqueda de un Especialista en Éxito del Cliente Trilingüe en Managua.
Si cuentas con:
- Experiencia como QA, trainer, Subject Matter Expert, Team Lead, Onboarding Specialist, o cargos relacionados.
- Experiencia dando feedbacks, asesorias y coaching a equipos internos y externos.
- Experiencia dando soporte técnico a clientes.
- Capacidad para realizar presentaciones y exponer ante clientes.
- Excelentes habilidades de comunicación verbal y escrita.
- Experiencia en el manejo de reportes y conocimientos técnicos en Microsoft Office.
- Actitud de liderazgo
- Proactividad en la identificación de oportunidades de mejora.
- Habilidades blandas que faciliten construir relaciones duraderas con los clientes.
- Un nivel avanzado de inglés y portugués
¡Esta oferta de trabajo es para ti!
El Especialista en Éxito del Cliente se dedica a crear éxito para nuestros clientes, las comunidades que nos rodean y entre nosotros mismos.
Responsabilidades:
- Actuar como el principal punto de contacto para los clientes, garantizando una experiencia excepcional en el uso de nuestros productos/servicios.
- Ofrecer soluciones externalizadas de ventas internas, éxito de clientes, gestión de renovaciones y gestión de canales para las marcas más importantes del mundo.
- Apoyar a una base de clientes existente para cultivar y construir relaciones al tiempo que garantiza la satisfacción del cliente y el compromiso.
- Desarrollar un excelente nivel de conocimiento del producto o servicio para responder a las preguntas de los clientes.
- Proporcionar formación y apoyo a los clientes y equipos internos para maximizar el uso de nuestros productos/servicios.
- Monitorizar la satisfacción del cliente y llevar a cabo encuestas para recoger comentarios y sugerencias.
- Identificar oportunidades de upselling y cross-selling alineadas con las necesidades del cliente.
- Trabajar en colaboración con otras áreas y equipos de ventas para asegurar que las expectativas del cliente se cumplan.
- Preparar informes sobre la satisfacción del cliente y las métricas de éxito.
En el camino tendrá acceso a oportunidades de formación de primera clase para crecer y mejorar sus habilidades y su carrera.
¿Estás preparado para marcar la diferencia en la experiencia del cliente? ¡Queremos conocerte!
VIRTUAL ASSISTANT
We are looking for Virtual Assistant who can provide our customers a quality service with administrative tasks.
As a Virtual Assistant, you will perform various administrative tasks, including answering emails, and scheduling meetings and management tasks.
WE WILL REQUEST A VOICE NOTE FOR THE SCREENING PROCESS.
ADVANCED ENGLISH REQUIRED FOR THE POSITION.
Technical Knowledge & Skills Required:
- Advanced English Knowledge: upper intermediate, advanced or proficient.
- Experience in Project Management tools: ClickUp, Trello, Asana, or Monday.
- Strong Team Management background and experience: At least three years of experience in the field, working with clients and managing teams.
- Experience establishing Policies and Guidelines: This includes communicating them within the organization and following up.
- Advanced proficiency in and working knowledge of relevant professional concepts and related processes.
Soft Skills Required:
- Professionalism: Professional attitude and ethical behavior.
- Communication: Solid written and verbal communication skills.
- Proactiveness.
- Multitasking skills: Comfortable with quickly switching gears and focus, moving from different tasks seamlessly.
- Analytical skills: Ability to use a solid analytical approach to solve complex issues.
- Organization skills and attention to detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers and process updates.
- Risk identification: Ability to identify pain points, bottlenecks, scope creeps and process improvement opportunities.
- Prioritization skills: Ability to identify, establish and assign priorities.
- Compliance: Ability to comply when necessary; following orders or specific instructions if needed.
- Reliability: Ability to follow up and see tasks through to completion by committing to the project they’re involved in.
Desirable Knowledge & Skills:
- Maintain a system for recurring or standard projects.
- Assist team members with projects as needed.
- Perform any other job-related duties as required.
Main Tools to Manage During Work Relation:
- Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.
- Microsoft Office: Word, Excel.
- Discord: Categories and Channels.
- Hubstaff: Web App, Desktop App and Hubstaff Tasks.
- Whatsapp: Whatsapp Groups.
- Zoom: Meetings and Breakout rooms.
Benefits:
- Competitive pay in US Dollars.
- Paid extra-hours.
- Time-off flexibility.
- Constant team interaction.
- 100% remote work.
- International experience.
MEDICAL BILLING SPECIALIST
Smrtdo Medical Billing is a true partner delivering revenue cycle results. Our goal is to help U.S. rural hospitals, community hospitals, healthcare systems, and physician practices become financial healthy institutions.
Start your journey and join our talented team of experts with culture really hard to duplicate.
About this position
We are seeking a qualified and dedicated medical billing specialist to join our team. In this position, you will be responsible for a variety of tasks requiring data analysis and in-depth evaluation. Your daily duties will include using billing software, appealing denied claims, and recording late payments.
The ideal candidate must also be able to demonstrate excellent written and verbal communication skills, as communicating with clients and various insurance agents will form a constant part of the job.
Some of the Responsibilities are
- Preparing and submitting billing data and medical claims to insurance companies.
- Ensuring the patient’s medical information is accurate and up to date.
- Preparing bills and invoices, and documenting amounts due for medical procedures and services.
- Collecting and reviewing referrals and pre-authorizations.
- Monitoring and recording late payments.
- Following up on missed payments and resolving financial discrepancies.
- Examining patient bills for accuracy and requesting any missing information.
- Investigating and appealing denied claims.
- and more.
Qualifications
- 80% English proficiency or higher.
- High school Diploma and/or Bachelor’s degree.
- Proficient in Microsoft Office.
- No previous experience required.
- Must have the ability to multitask and manage time effectively.
- Excellent written and verbal communication skills.
- Outstanding problem-solving and organizational abilities.
- Located in Estelí (Nicaragua) or surrounding cities.
We offer
- Outstanding internal culture.
- Work Schedule: Monday to Friday.
- Competitive compensation.
- Work Remotely!
- Full Training.
- If you meet the requirements, please apply through our Linkedin application option or apply online at bit.ly/4jC9RZI for consideration.
CONTACT CENTER REPRESENTATIVE
Must have strong time management, willingness to learn, and a desire to have FUN at work. You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport so that you can earn bonuses every month.
If you are assertive, like to win, and enjoy talking to people to help them see the value in new products, this is the job for you! We provide in-depth training and a pathway to success!
Key Responsibilities:
Agent plays a crucial role in creating a positive first impression and providing exceptional service to the Customers in need of auto parts.
Requirements
- Excellent English
- Call Center Experience and auto parts knowledge is a must
- Immediate availability
- Attention to detail
- Data entry experience is a plus
- Excellent Attendance and Punctuality
- Responsible
- Clean Police Record
Benefits
Great Team Work Environment
Hiring Now!
$650 basic salary + Bonus
Day shift
2 days off
Location
Invercasa, 3rd tower 2nd floor
Company Background
Nearstaff Solutions is one of the fastest-growing outsourcing companies worldwide with Contact Center operations. We are disrupting the world of outsourcing and benefit from our leadership position in an industry experiencing strong year-over-year growth.
Company Culture & Mission
Nearstaff Solutions makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
CUSTOMER SERVICE REPRESENTATIVE ONSITE
Our Mission at ibex is Your Success!
ibex is recruiting customer service representatives.
About Ibex
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
Responsibilities
- Manage incoming calls and/ or chat from customers.
- Provide appropriate follow up which may include outbound calls.
- Assess customer’s needs and guide the customer accordingly.
- Maintains acceptable call lengths while remaining friendly, informative and helpful.
- Maintains productivity and quality standards.
- Demonstrates appropriate sense of urgency for customer responses.
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- All other duties as assigned.
Qualifications
Language/Communication Skills
- Ability to fluently speak and write English
- Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
- Demonstrates clear and polite written and oral communication.
Technical Skills
- Ability to type 25 words per minute with 90% accuracy.
- Ability to effectively navigate the internet, email and instant messaging.
- Basic computer proficiency.
Customer Focus
- Demonstrates a strong customer Orientation.
- Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
Customer Interaction Skills
- Friendly and upbeat style.
- Displays helpfulness.
- Ability to empathize with customers.
- Ability to set expectations and deliver information in a positive and articulate way.
- Ability to handle irate customers effectively.
Problem-Solving Skills
- Investigates and take action to meet customer’s needs.
- Ability to use emotional intelligence to resolve customer’s issues.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Applies systematic approach to solving problems.
- Ability to demonstrate critical thinking skills.
Interpersonal Skills
- Professional and positive interactions with others and is able to establish rapport quickly.
- Treats others with courtesy and respect.
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
- Ability to work with little or no supervision and operate within a team environment.
- Demonstration of resolution skills and capabilities within scope of job duties
Schedule Flexibility
- Ability to adapt to changes. (Working on different teams, line of businesses and on site)
- Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
- Must be able to work full-time
Benefits
We offer our employees the following comprehensive benefits and incentives plan:
- Medical Insurance
- Paid Time Off
- Paid professional training
- Employee referral bonus plan
- Free Transportation
SPECIALIST, CUSTOMER ACQUISITION
Job Title:
Specialist, Customer Acquisition
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for a Customer Acquisition Specialist to join our team today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
You will:
- Attending customer meetings, conducting sales presentations, and delivering product/service demonstrations both in person and via phone.
- Providing technical expertise to support aggressive selling goals and thorough responses to product/service and industry questions.
- Preparing technical proposals and presentations to support sales teams and demonstrating proficient solution selling abilities.
- Identifying and analyzing customer/client needs and developing strategies to competitively meet those needs.
- Advising and supporting customers and sales teams on technical aspects of products and services.
- Developing and executing thorough training as needed, utilizing technical expertise.
- Streamlining and improving sales processes, recommending improvements to management.
- Acting as a customer advocate for pre-sales and post-sales activities.
- Providing consistent follow-up on opportunities or inquiries.
- Evaluating the client's customer needs and proposing potential solutions.
- Managing external competitive pressures and effectively handling objections to help retain customers.
- Providing consultative support and potentially attending vendor and/or external events.
- Mentoring and guiding junior staff, if needed, and working with multiple stakeholders
- Understanding customer usage to date and their purchased entitlements and enhanced solutions.
- Identifying customer needs, gaps, and potential catalogue recommendations.
- Performing reactive case reviews, identifying trends and problems.
- Catalogue awareness for recommendations.
- Understanding complex customer relationships, such as globals and shared TPIDs.
- Service offerings include Azure Case Trending, Proactive Program Remediation, Identification of New Opportunities (INO), Unified Renewal Enablement, Pre (and Post)-Meeting Administration (PPMA), with a note that there are no current offerings for services 7 and 8.
- Service expansion indicates a need for determining usage of services and performing trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs.
You have:
- 2+ years of experience working in a customer service or sales capacity.
- Excellent Communication skills.
- Excellent English level.
- 2+ years of Experience managing presentations, responding questions Ad hoc.
- Experience learning new technology and data
- Problem solving skills
- Good knowledge of MS Office programs (Excel, Power Point and Outlook)
- Excellent Cloud Knowledge.
- Business Acumen to manage client's contract information.
- Ability to identify renewals and Upsell/Cross Sell opportunities.
- Trend Analysis Knowledge.
- Fast Learner.
- Ability to multitask, prioritize and manage time effectively.
- Experience working with Salesforce.com or similar CRM
- Ability to work independently with moderate to low supervision.
- Azure Technology knowledge is a big plus.
Location:
NIC Managua - Kakau
Language Requirements:
English (Required), Spanish (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
TECHNICAL SUPPORT REPRESENTATIVE ONSITE
Our Mission at ibex is Your Success!
ibex is recruiting customer service representatives.
About Ibex
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
Responsibilities
- Use an empathetic and consultative approach to correspond with customers and partners over the phone.
- Troubleshoot issues and provide customized solutions.
- Provide education and training to customers to get the most out of the program product.
- Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
- Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
- Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
- Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
Qualifications
Language/Communication Skills
- Ability to fluently speak and write English
- Ability to effectively communicate your thoughts in a well-organized understandable manner.
- Demonstrates clear and polite written and oral communication.
Technical Skills
- Ability to type 25 words per minute with 90% accuracy.
- Ability to effectively navigate the internet, email and instant messaging.
- Great computer proficiency.
- Understanding of mobile applications and troubleshooting.
- Technical Support experience in prevouis roles is a plus.
Customer Focus
- Demonstrates a strong customer Orientation.
- Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
Customer Interaction Skills
- Friendly and upbeat style.
- Displays helpfulness.
- Ability to empathize with customers.
- Ability to set expectations and deliver information in a positive and articulate way.
- Ability to handle irate customers effectively.
Problem-Solving Skills
- Investigates and take action to meet customer’s needs.
- Ability to use emotional intelligence to resolve customer’s issues.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Applies systematic approach to solving problems.
- Ability to demonstrate critical thinking skills.
Interpersonal Skills
- Professional and positive interactions with others and is able to establish rapport quickly.
- Treats others with courtesy and respect.
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
- Ability to work with little or no supervision and operate within a team environment.
- Demonstration of resolution skills and capabilities within scope of job duties
Schedule Flexibility
- Ability to adapt to changes. (Working on different teams, line of businesses and on site)
- Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
- Must be able to work full-time
Benefits
We offer our employees the following comprehensive benefits and incentives plan:
- Medical Insurance
- Paid Time Off
- Paid professional training
- Employee referral bonus plan
- Free Transportation
TECHNICAL SUPPORT REPRESENTATIVE ONSITE
About Ibex
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
Responsibilities
- Use an empathetic and consultative approach to correspond with customers and partners over the phone.
- Troubleshoot issues and provide customized solutions.
- Provide education and training to customers to get the most out of the program product.
- Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
- Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
- Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
- Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
Qualifications
Language/Communication Skills
- Ability to fluently speak and write English
- Ability to effectively communicate your thoughts in a well-organized understandable manner.
- Demonstrates clear and polite written and oral communication.
Technical Skills
- Ability to type 25 words per minute with 90% accuracy.
- Ability to effectively navigate the internet, email and instant messaging.
- Great computer proficiency.
- Understanding of mobile applications and troubleshooting.
- Technical Support experience in prevouis roles is a plus.
Customer Focus
- Demonstrates a strong customer Orientation.
- Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
Customer Interaction Skills
- Friendly and upbeat style.
- Displays helpfulness.
- Ability to empathize with customers.
- Ability to set expectations and deliver information in a positive and articulate way.
- Ability to handle irate customers effectively.
Problem-Solving Skills
- Investigates and take action to meet customer’s needs.
- Ability to use emotional intelligence to resolve customer’s issues.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Applies systematic approach to solving problems.
- Ability to demonstrate critical thinking skills.
Interpersonal Skills
- Professional and positive interactions with others and is able to establish rapport quickly.
- Treats others with courtesy and respect.
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
- Ability to work with little or no supervision and operate within a team environment.
- Demonstration of resolution skills and capabilities within scope of job duties
Schedule Flexibility
- Ability to adapt to changes. (Working on different teams, line of businesses and on site)
- Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
- Must be able to work full-time
Benefits
We offer our employees the following comprehensive benefits and incentives plan:
- Medical Insurance
- Paid Time Off
- Paid professional training
- Employee referral bonus plan
- Free Transportation
CUSTOMER SERVICE REPRESENTATIVE
Acerca del empleo
Company: Leading Call Center for a Fast-Growing Hospitality Chain
Are you a goal-oriented individual with a passion for delivering top-notch customer service? Join our dynamic team as a Reservations Call Center Agent where you’ll be an essential part of converting inbound calls into bookings for a fast-growing budget hospitality chain.
Key Responsibilities:
- Handle high volumes of incoming calls and convert inquiries into bookings.
- Provide information on property locations, availability, rates, and special promotions.
- Answer customer questions in a professional and friendly manner.
- Work in rotating shifts, including night shifts, as our service operates 24/7.
Requirements:
- Work from home setup with a good quality computer, high-speed internet, noise-canceling headset, and power backup.
- Fast typing speed (minimum 40 words per minute).
- Strong attention to detail and accuracy.
- Ability to multi-task in a fast-paced environment.
- Bilingual in Spanish and English (fluency in both languages is a must).
- At least 1 year of call center experience.
- Goal-oriented and driven to succeed.
Working Hours:
- 8 hours per day, 6 days a week.
If you thrive in a fast-paced environment and meet the qualifications above, we want to hear from you!
Apply Now and be a part of a growing, exciting team!
MEDICAL BILLER
Acerca del empleo
About: We are proud to partner with an award-winning personal injury law firm specializing in catastrophic personal injury cases, particularly those caused by car accidents. We are seeking a driven and motivated Medical Biller with exceptional negotiation skills to advocate for clients’ best interests.
Responsibilities:
- Negotiate with insurance companies to reduce medical bills for clients.
- Build and maintain strong relationships with clients to ensure exceptional service.
- Collect feedback regarding clients' experiences and case resolution.
- Manage administrative tasks efficiently and accurately.
Qualifications:
- Advanced C1 Level English
- Experience in an office setting
- Strong organizational skills and a passion for working with numbers.
- Excellent attitude and loyalty to the firm (this is a long-term position).
- Advanced proficiency in English.
- Bonus: Experience with personal injury cases and medical billing is a plus, but not required; we will provide training.
- Bonus: Call center experience with healthcare accounts is a plus
Schedule:
- Monday - Friday 8:30am am to 5:30 pm PST - Pacific Standard Time (This is a requirement for the role and can't be adjusted)
- 100% Remote
Benefits:
- Paid holidays
- Paid vacations and sick days
- Quarterly office and team-building events
- Positive work culture and environment
- Clear and communicated firm values
SENIOR COLD CALLER
Job Title: Bilingual - Senior Cold Caller
Company: SkylightNRG
Location: Nicaragua (Work-From-Home)
Company Demographic: 60% Female, 40% Male
About Us:
SkylightNRG is a leading solar energy company committed to making a difference in the renewable energy industry. Our mission is to provide sustainable and affordable solar solutions to our customers, helping them save on energy costs while contributing to a greener planet.
Job Description:
Your job is to call through a list of leads to prequalify them for Solar Panels.
(Scripts, tools, resources and training will be provided)
We're only hiring the BEST applicants for a Long-Term Position
- The average appointment setter makes about $1000/month after bonuses and commission.
- Must be a cold caller to be able to get promoted to Sales Representative (Reps make $2k+/month)
- We're looking for individuals who want to learn and grow with the company. Those who are just looking to just clock in and clock out.. this is not for you.
- In this company you're expected to expand and grow your skills and well as build the company alongside the founder and other team members. Although this is an entry level position, there is unlimited growth potential in the company for those who are able to develop the skills required to move up.
You'll be given access to high value sales courses from names like Grant Cardone, Jordan Belfort, Tai Lopez, Jason Capital, and many more.
Requirements:
- Able to sell and speak fluently in Spanish
- Able to communicate with coworkers in English
- Has cold calling experience
- Has proven track record of success
- Has great internet
- Charismatic and enjoys talking to people.
- High energy