Customer Service Representative

As a Customer Service Representative, you’ll be responsible for ensuring the accurate execution of transportation plans and maintaining clear, timely communication with customers and internal teams. Your daily work will center around structure, systems, and consistency. Key responsibilities include:

• TMS & System Accuracy: Enter, update, and maintain load data with full accuracy and compliance for accounting, billing, and reporting.
• Clear and Proactive Communication: Relay key updates, shipment statuses, and problem resolutions to the team and customers using standardized communication channels.
• Appointment Management: Schedule, confirm, and track pickup and delivery appointments to ensure smooth freight movement and on-time performance.
• Billing Oversight: Handle billing discrepancies directly with the accounting department to ensure clean invoicing and resolution of any issues.
• Customer Support: Quarterback customer requests and ensure they are resolved promptly by collaborating with internal departments and following through until completion.
• Team Collaboration: Partner closely with the operations team to support execution, resolve issues, and maintain service integrity.
• Approval Management: Ensure all approvals, whether via email, load tender, or rate confirmation—are properly documented and uploaded to the load record.
• Issue Identification & Escalation: Spot discrepancies, shipment issues, or service delays early and escalate them through the proper channels.
• Support to Account Management: Provide operational support by documenting and tracking account-specific processes, billing notes, and follow-up tasks.
• Operational Discipline: Follow assigned workflows, task lists, and procedural checklists to ensure no step is missed in the logistics lifecycle.

Qualifications:

• Previous experience in logistics, transportation, or customer service preferred
• Strong organizational and multitasking skills
• Excellent written and verbal communication
• TMS experience a plus
• Team-oriented with problem-solving skills

Benefits:

• Competitive base salary plus bonus plan
• 401(k) retirement plan
• Full benefits package (medical, dental, vision)
• Paid time off & company holidays
• Career growth opportunities within the logistics industry