Banking Customer Service Specialist

Responsible for handling inbound calls from customers compaints in a financial/ Bank Services enviroment.

Maintain positive, empathetic, and professional attituted toward customer at all times

Resolve Service problems: Clarify the Customer complaint, determine the cause of the problem, select and explain the best solution to solve the pbroblems, expediting correction adjustment, follow up to ensure resolution.

Ensuring Customer queries are answered to their satisfaction.
Using platforms and tools, system to access the details of customers.

Response to Customer queries in a timely and accurate way, via email or chat.

Address Customer related to the services and provide the best solutions for their need via a variety of communication channels that could include email, chat, or social channels

follow communication procedures, guidelines, and policies

Response to customer inquieres with compassion and select the best solution in an efficient manner

Provide accurate and complete information by using our communication methods

Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sort at the same time.