Payments Analyst - Remoto

Betitngjobs is working with a rapid growth operator seeking to expand its remote-based Payments team.

This role is only suitable for those with iGaming experience in a hands-on payments analyst role. PIQ experience is essential.

Duties

Player Support & Case Management:

• Handle player inquiries related to missing or failed transactions with efficiency and empathy.
• Investigate payment discrepancies and resolve issues promptly.
• Communicate resolutions clearly to players, ensuring a positive customer experience.

Payment Processing & Proactive Monitoring:

• Conduct daily reviews of payment transactions to identify irregularities or issues.
• Ensure smooth processing of deposits, withdrawals, and refunds.
• Proactively identify patterns or recurring issues affecting payment flows.

Provider Case Handling & Escalations:

• Act as the primary point of contact for payment providers, including escalation of complex cases.
• Build strong working relationships with payment providers to expedite resolutions.
• Manage service level agreements (SLAs) with third-party payment partners.

Data Analysis & Reporting:

• Monitor key payment KPIs and report trends or issues to management.
• Provide recommendations for process improvements based on data analysis.

Requirements

• At least 1 year of experience in payment operations, preferably within the gambling industry.
• Hands-on experience with PaymentIQ is essential.
• Familiarity with various payment providers, processing methods, and fraud prevention tools.
• Strong investigative skills with a solution-oriented approach.
• Excellent communication skills, both written and verbal.
• Fluency in English

APPLY HERE: https://www.linkedin.com/jobs/view/4143266266/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=Nm%2FGUj8S%2BgSLkCF2SsBlLQ%3D%3D&trackingId=gi1v%2Bh8CESxBd26%2B7JG3EQ%3D%3D&trk=flagship3_search_srp_jobs