Manager Partnerships

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager Payments Partnerships

#SBDR

Purpose

Contributes to the overall success of the Priority Segments, Loyalty & Partnerships Department for the Caribbean region ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Responsible for managing and building solid relationships with assigned strategic partners, ensuring an adequate flow of communication between the bank and partners and preparing, developing and executing activities and promotions in calendars and monitoring their results.
• Oversees the Amex Experiences program in Dominican Republic, managing events and promotions done with the merchants participating in the program.
• Manage the portfolio of assigned partnerships, building strategies that ensure the profitability of the portfolio and customer loyalty by projecting and monitoring the Key Performance Indicators of the relationships.
• Develop tactical initiatives to achieve the goals defined to the cobrand cards portfolio and or strategic partner to optimize the communication of the value proposition, working closely with local Credit Card product manager and other local areas such as marketing, card operations, legal and compliance (as required).
• Responsible for guaranteeing the operability of the partnerships and constantly looking for improvement opportunities in the operational and credit processes, in order to provide a better customer experience thus boosting sales.
• Monitor the performance of the partnerships under his/her responsibility.
• Schedules a calendar for promotions, activities and benefit plans aligned with the Lifecycle team, to increase the portfolio engagement (redemptions, partner benefits usage, etc) and monitor the local market to stay competitive.
• Actively participates in projects related to the creation of new cobrands products, new local partnerships and other activities assigned to the area of Loyalty and Partnerships or others to guarantee compliance with delivery deadlines.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment contributes to an inclusive work environment.
  
  

Education / Experience / Other Information (include only those that are specific to the role)

• Bachelor’s degree in marketing, Business Management or related degree.
• Minimum 5 years’ relevant experience in client management or partnership management, project management, and loyalty programs.
• Ability to proactively identify opportunities, take initiative, and multitask in a fast-paced environment.
• Thorough experience with KPI analysis.
• Working knowledge of Microsoft Office suite (Word, Excel and PowerPoint) and the ability to work independently to accomplish tasks are essential
• Bilingual in Spanish and English
• Excellent Interpersonal and Communication Skills
  
  

Location(s): Dominican Republic : Distrito Nacional : Santo Domingo

Business Address: Av. 27 de febrero esq. Av. Winston Churchill, Distrito Nacional

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.