Receptionist

Company Description

Viva Resorts by Wyndham is a renowned all-inclusive resort chain with over 37 years of expertise in managing and marketing properties across the Bahamas, Dominican Republic, and Mexico. The company prioritizes offering exceptional guest experiences through prime beachfront locations, diverse dining options, high-quality services, and lively entertainment. Committed to sustainability, Viva Resorts is part of the Wyndham Green Certification program, implementing environmentally-friendly practices such as recycling and energy efficiency. With headquarters in Santo Domingo, Dominican Republic, the company also has international offices in the United States, France, Italy, Argentina, and Chile. Viva Resorts' multilingual team is dedicated to crafting unique and memorable experiences while fostering environmental and community well-being.

Role Description

This is a full-time, on-site role for a Receptionist at our Puerto Plata resort. The Receptionist will greet guests, manage check-ins and check-outs, handle phone calls, provide high-quality customer service, and perform clerical and administrative tasks. Responsibilities include maintaining a professional front desk presence, coordinating schedules, assisting with guest inquiries, and ensuring smooth communication between departments. The role contributes significantly to a welcoming and organized guest experience at the resort.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Clerical Skills and ability to manage administrative tasks efficiently
• Exceptional Communication skills, both written and verbal
• Customer Service expertise with a commitment to guest satisfaction
• Previous experience in hospitality is a plus
• Fluency in English and Spanish is preferred; additional languages are an advantage
• Professional attitude with excellent organizational and multitasking abilities
• Proficiency in office software and familiarity with front desk operations