In order to apply send your CV in Englis to firstname.lastname@example.org
About Optiply - https://optiply.com/
Optiply is located at the intersection of three fast-growing industries: Software as a Service, Artificial Intelligence and E-commerce. With our smart purchasing software, we now offer to more than 300 web shops and wholesalers access to the same tool on the basis of monthly subscriptions. With Optiply, our clients can predict sales and determine exactly what to buy and when. This not only provides financial benefits, but also ensures that there are far fewer emissions and waste in the supply chain. Companies that work with us are, for example, DekbedDiscounter, Travelbags and XXL Nutrition. Despite the fact that we finance everything from our own turnover, we are one of the top 10 fastest growing tech companies in the Netherlands. This and the international ambitions mean that we will go from 35 to 100 employees next year. So plenty of personal growth opportunities!
About the role:
As Technical Support you’ll be working in our Tech Hub in Évora. You are a strong multi-tasker who can work successfully across multiple teams to resolve issues in a timely manner. You are also a tech-savvy product expert with strong attention to detail and ability to go beyond clients’ initial requests to understand their underlying needs. More than skills we are looking for energy, commitment and willingness to do better every day!
What you should bring to the table:
Experience in a similar high stakes environment.
Affinity with code (Java/R/Python is a “plus”)
Experience working with APIs
Communicative with flawless English
Business logic understanding
Comfortable context switching between problems.
Supply chain knowledge is a “nice” to have.
No problem getting on the phone
This is what the Technical Support is responsible for at Optiply Évora:
Be the point of contact between clients, Customer Success and Development team
You'll examine help desk tickets and look for common questions that documentation could help answer, and then develop that documentation.
You'll analyze log files and customer data to try to identify whether an issue was caused by the customer, by our software or by the systems we connect to.
When bugs are identified, you'll package together customer issues with logs and analysis and escalate them to our product and development teams.
You'll manage the escalated issues and continue to communicate with the customer success team or directly with our customers in a timely fashion to inform them of progress.
Think and Share ideas for ways to improve processes and services to meet customer needs
Perform unit tests
What we offer: