Technical Service Manager - Hermosillo


Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 2 semanas
Ubicacion del puesto: Sonora - México
Trabajo remoto: No

Crossjoin Solutions is an IT company with headquarters in Lisbon and projects in several countries such as Belgium, United Kingdom, Chile and Canada.

Our values - Integrity, Sustainability, Communication, Transparency and Diligence.

Our principles - A crosser and a joiner - you’re always aiming to do better every single day, you can adapt to every situation and be available to help everyone.

Within our company, you will have different responsibilities, such as:

  • Research & Development (R&D)- you will implement laboratories and POCS (Proof of Concepts), benchmark for several technologies available in the market (Open Source and others) to integrate in our products- AI, Machine Learning and Data Analytics.

  • Product in-house implementation (X-Viewer): Design and Development.

  • Quality Assurance: Test automation for product release certification

  • International career within web development, integration and databases.

  • Requirements: 

  • Bachelor's or Master’s degree in Computer Science or a similar area;

  • Between 4 and 6 years of experience in an IT environment as a team leader/delivery manager involved with the technical team and client;

  • An understanding and passion for delivering excellent IT support and customer service;

  • Very good technical knowledge of common business systems and software; 

  • Experience on building control frameworks (SLA delivery control, team capacity control, KPI delivery control, strategic KPI dashboards and team management);

  • Availability to travel for medium/long periods of time (after Covid-19 pandemic situation stabilizes).

  • Legal requirements to work and live in Portugal.

  • Good written and spoken English language skills

  • Nice to Have:

  • Experience working in a Scrum environment is a plus. 

  • Responsibilities:

  • Conduct daily stand ups with the client providing status about 3C work progress and gather/identify new opportunities and work to accomplish by 3C

  • First escalation point for customers, and single point of contact within 3C team for incidents that occurs at client environments, jump/react to meeting invitations from client to gather information about the incidents 

  • Ensure 3C focus on the work that is most important to accomplish according client urgencies, find techniques for effective work Backlog management

  • 3C team capacity management for peaks of work

  • Causing change that increases the productivity of the 3C Team

  • Ensure and oversee the delivery, implementation and confirmation of all recommendations and initiatives to solve client's major incidents to ensure service is delivered as agreed.

  • Identify operational risks to service and ensure mitigation actions are put in place.

  • We offer: 

  • Integration in a dynamic, goal-oriented and cooperative team;

  • Health Insurance;

  • Monthly GYM subscription;

  • Flex time, flex place policy. 

  • Team-building events and yearly retreats alongside your teammates.

  • An Individual Development Plan (IDP) and a Career Path.

  • Excellent remuneration package.

  • To apply, you should your CV to, with the referal CJ_TSM.

    With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.

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