Team Lead, Operations - Mexico City

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for a Team Lead, Operations who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization. Are you: A proactive person with excellent customer service skills? A problem-solving person with teamwork skills? As the Title/Licensing Associate, you will be performing all the responsibilities of the Tittle Associate as well as providing team members assistance and guidance while partnering with US Manager to enable seamless teamwork within the Collateral Services team in US as well as Mexico. A Day in the Life: Oversee daily operational efforts of the team; direct employees on daily tasks while driving to achieve BSC metrics and provide coaching and feedback to the team as needed. Solve issues as first line leader, escalate when needed; processes and maintains files concerning title and registration actions for all clients’ units, identifies researches and resolves all problems/concerns. Partner closely with the Manager to drive strategic initiatives forward. Oversee time and attendance, an engage with employees on performance expectations- noting any performance trends of employees that require Manager intervention. Requirements: Bachelor’s degree in an administrative area or related. 3+ years’ experience in a customer service or processing environment. Able to build good working relationships with team members, collaboration skills. Strong focus on driving results. Customer service focused Proficient in in MS office suite. Strong data entry skills. Strong written and verbal communication skills. Organized; pays attention to details and ensures high-quality output/results. What’s in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) • Flexible work environments Candidates must be willing to comply with a pre-employment background check. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to reclutamiento@elementcorp.com or call 55 5018 7100. Read more about our Culture. Learn about the Technology and Fleet Services we offer our clients.