Sales Support Specialist - Monterrey

Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview:

The Sales Support Specialist will support the administrative needs for the Sales team to ensure sales and growth targets are achieved. 

What You Will Be Doing Day-to-Day:

• Administrative support to the field sales, field management and vertical market leaders.
• Provide customized reporting as required for field sales and operations through multiple operating systems.
• Provide corporate oversight of customer’s tariff entry and customer tariff retention.
• Troubleshoot/resolve internal/external customer inquiries to ensure needs and expectations are met.
• Develop and manage Vertical Market and Account Specific SOP’s.
• Troubleshoot/Resolve any operations issues with station customers to ensure customer needs and expectations are met.
• Research companies and evaluate potential customers for AIT.
• Develop and manage Vertical Market and Account Specific SOP’s.
• Work closely with the station operations and IT personnel to ensure that the assigned vertical market customers are receiving the highest level of customer service.
• Other duties and responsibilities will be assigned as business demands deem necessary.

What We Look for in Teammates:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

• Bachelor’s Degree not required, strongly preferred. Industry experience in lieu of education.
• Minimum of 3 years of sales support experience, strongly preferred.
• Ability to learn specific sales service knowledge as is relates to the support of the Sales team and customers.
• Proficient in Microsoft Office; Word, Outlook, PowerPoint, Excel (Intermediate, strongly preferred).
• Strong organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment.
• Strong communication skills (including: telephone, e-mail, Skype, and presentations skills) and the ability to communicate accurate information.
• Ability to work both collaboratively and autonomously in the work setting.
• Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change.
• Demonstrated ability to analyze and solve problems in an empowered, self-directed/managed work environment.
• Outstanding customer service skills with high energy, positivity and customer centric attitude.
• Maintain a high level of professionalism along with extreme discretion with all information at all times.
• Must be able to perform in a fast pace / high volume work environment.

What AIT Can Offer You:

• Growing company with a record year in performance that continues to scale!
• Opportunity to drive significant changes and make an impact across the organization
• Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
• Laid-back and open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunity for advancement
• Competitive compensation package
• Full line-up of benefits
• Tuition assistance
• Volunteer program – it’s also a Core Value – we actively engage in our communities!

About AIT Worldwide Logistics:

Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT’s offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext. 5318 or email your resume to careers@aitworldwide.com

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