Program Manager - Tampico

*CURRENT EMPLOYEES Please click here to be redirected to the internal career site. Job Description The Program Manager will be based in Guadalajara, North Campus. Responsible for leading a team of cross functional experts in the delivery of customer focused products and services and will support the development and implementation of project, pricing and program strategies in order to continue to deliver value to the business and its customers. We are looking for someone who demonstrates Intense collaboration Passionate customer focus Thoughtful, fast, disciplined execution Tenacious commitment to continuous improvement Relentless drive to win Here is a glimpse of what youll do Organize, plan and direct program schedules and budgets Responsible for tracking relevant metrics and drive action items based on results. Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.) Provide support, knowledge and expertise with contract negotiations as required. Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics. Reviews program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program. Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel. Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities. Be the key channel of communication for customers and act as escalation in the event of customer issues. Responsible for customer satisfaction reviews and corrective actions. Maintain current and develop additional business with customers. Monitor and track that project and program deliverables are met. Be responsible for maintaining excellent customer relations with both new and existing customers. Support production sites for projects, costs and other customer related matters through leadership and expertise. Coordinates program activities with activities of government regulatory or other governmental agencies. Implement appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce. Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills. Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site. Ability to read, analyze and interpret common scientific and technical journals, and financial reports. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to internal and external executive management. Here is some of what youll need (required) Preferred 4 years of experience in Sustaining and NPI Experience in the Electronics Manufacturing Advanced English Experience in P&L reports. Experience with CFT. Experience with demanding clients Strong working knowledge of the MS Office (Excel & PP) Ability to interface and communicate with different levels of the organization Well organized & disciplined, good attention to detail, sets priorities and manages time effectively Customer Service experience Here are a few of our preferred experiences Experience in the metal-mechanical industry PMI, PMP, PMO Microsoft Project MH52 #LI-MH1 Here are a few examples of what youll get for the great work you provide Competitive Salary. Life & Medical insurance. Christmas Bonus. Food Coupons. Saving Fund. Job CategoryOperations Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing accessibility@flex.com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.